We’re excited to announce that the Early Access Program is now open for Variphy’s new reporting and analytics integration for Webex Contact Center. This new feature gives organizations and channel partners the tools to dig deeper into Webex Contact Center performance, combining real-time dashboards, historical insights, and fully customizable reports.
Our Webex Contact Center reporting solutions offer deeper insights into your data than out-of-the-box reporting tools like Control Hub or Webex Contact Center Analyzer. Variphy extends native capabilities with advanced analytics, configurable dashboards, and powerful filtering that help you visualize and act on your contact center data more effectively.
With the Early Access Program, you’ll have the chance to:
Early Access Program participants will also receive priority onboarding support and an opportunity to provide early feedback to our product team. By joining the program, you gain the flexibility, scalability, and support you need to transform how you manage and optimize your Webex Contact Center operations.
Here’s a quick look at what’s included:
Stay on top of call queues, agent activity, and service levels with live visual dashboards that update in real time.
View performance over time with configurable reports that make it easy to track KPIs, compare intervals, and identify areas for improvement.
Analyze agent behavior and productivity across key touchpoints, from call handling times to transfer rates and resolution outcomes.
Need a report that fits your workflow or management needs? Variphy enables you to create reports based on your organization’s metrics. Filter, export, and schedule delivery the way that works for your team.
This program is ideal for organizations or channel partners currently using Webex Contact Center.
Whether you manage your own contact center or support clients through a partner role, this is your chance to test-drive a solution designed for clarity, speed, and control.
Ready to explore our advanced Webex Contact Center solution? Sign up for the Early Access Program.
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