How Remote Phone Control Works in Variphy Insight

How Remote Phone Control Works in Variphy Insight

Last updated on Sep 12, 2017 by brian in category Remote Phone Control

By design, Remote Phone Control in Variphy Insight does not use or integrate with the CTI Manager Service running on Cisco CUCM.  Instead, it only does the initial authentication through the CUCM Publisher. All subsequent control of the phone is done through the phone's Web Access. This approach lowers the load on the CUCM as Variphy Insight will communicate with each phone individually during remote phone control, instead of proxying everything through the CTI Manager Service.  Duri...

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