Accelerate Ops Performance With
‍Webex Contact Center Reporting & Analytics

Accelerate Ops Performance Using
‍Webex Contact
Center Insights

Real-time visibility into queues, agents, SLAs, and call flows. Built for contact center supervisors, CX and WFM leads, and the IT teams who support them.

Reduce abandoned calls and improve customer experience.

Identify staffing gaps and optimize scheduling.

Speed troubleshooting with transparent call flow visibility.

WCC-SEM-Adwords-Q1-2026

Best Solution on the Market

"Not only is the customer support great to work with, but the product they offer has been extremely helpful to our company operations."

Dashboards and Widgets
Reporting and Analytics

Reporting and Analytics for Webex Contact Center

Advanced Agent Performance Analytics

Gain real-time visibility into agent activity, including call volume, talk time, hold time, and after-call work.

Queue Management Optimization

Reduce wait times and improve call routing with real-time queue monitoring.

Customizable Reporting and Dashboards

Move beyond pre-built reports with fully customizable dashboards tailored to your business needs.

Historical and Real-Time Insights

Leverage long-term data trends to make informed staffing decisions.

Well-structured information

Extract structured data from hundreds of documents at the same time.

Workplace Policy

Extract structured data from hundreds of documents at the same time.

HR Advisory

Extract structured data from hundreds of documents at the same time.

Employee Handbooks

Extract structured data from hundreds of documents at the same time.

Well-structured information

Extract structured data from hundreds of documents at the same time.

Workplace Policy

Extract structured data from hundreds of documents at the same time.

HR Advisory

Extract structured data from hundreds of documents at the same time.

Employee Handbooks

Extract structured data from hundreds of documents at the same time.

Well-structured information

Extract structured data from hundreds of documents at the same time.

Workplace Policy

Extract structured data from hundreds of documents at the same time.

HR Advisory

Extract structured data from hundreds of documents at the same time.

Employee Handbooks

Extract structured data from hundreds of documents at the same time.

Well-structured information

Extract structured data from hundreds of documents at the same time.

Workplace Policy

Extract structured data from hundreds of documents at the same time.

HR Advisory

Extract structured data from hundreds of documents at the same time.

Employee Handbooks

Extract structured data from hundreds of documents at the same time.

Well-structured information

Extract structured data from hundreds of documents at the same time.

Workplace Policy

Extract structured data from hundreds of documents at the same time.

HR Advisory

Extract structured data from hundreds of documents at the same time.

Employee Handbooks

Extract structured data from hundreds of documents at the same time.

Well-structured information

Extract structured data from hundreds of documents at the same time.

Workplace Policy

Extract structured data from hundreds of documents at the same time.

HR Advisory

Extract structured data from hundreds of documents at the same time.

Employee Handbooks

Extract structured data from hundreds of documents at the same time.

Well-structured information

Extract structured data from hundreds of documents at the same time.

Workplace Policy

Extract structured data from hundreds of documents at the same time.

HR Advisory

Extract structured data from hundreds of documents at the same time.

Employee Handbooks

Extract structured data from hundreds of documents at the same time.

Well-structured information

Extract structured data from hundreds of documents at the same time.

Workplace Policy

Extract structured data from hundreds of documents at the same time.

HR Advisory

Extract structured data from hundreds of documents at the same time.

Employee Handbooks

Extract structured data from hundreds of documents at the same time.

Well-structured information

Extract structured data from hundreds of documents at the same time.

Workplace Policy

Extract structured data from hundreds of documents at the same time.

HR Advisory

Extract structured data from hundreds of documents at the same time.

Employee Handbooks

Extract structured data from hundreds of documents at the same time.

Enhance Webex Contact Center With Smarter Analytics

Use Case
Challenge
Solution
Contact Center
Optimization
Managing agent workloads and balancing customer experience.
Use real-time insights to identify performance trends and allocate resources more effectively.
Queue & Wait Time
Reduction
High call abandonment rates due to long hold times.
Monitor queue bottlenecks in real-time and adjust staffing to meet demand before service levels drop.
Compliance & Security
Management
Meeting strict compliance requirements for call data retention.
Automate data retention policies and maintain secure, role-based access to sensitive records.
Table showing call center agent statuses with average wait times, abandoned calls, and dequeue counts alongside agent names colored by current states such as Talking, Ready, Working, Reserved, and Not Ready.

Optimized Agent Performance

Track key metrics such as talk time and hold time, helping supervisors identify coaching opportunities and recognize top performers.

Smarter Reporting & Dashboards

Get automated reports delivered directly to relevant teams, and analyze historical data to make data-driven decisions.

Laptop screen showing multiple call center analytics dashboards including call distribution pie chart, CSQ summary with total calls, calls answered, abandoned calls, and agent readiness analysis reports.
Dashboard showing CSQ statistics with available agents and average talk times, a pie chart of agent call distribution with percentages for Bob, Jen, Sarah, Karen, and Steve, and a CSQ summary displaying 44 abandoned, 0 dequeued, 190 handled calls, and a total of 234 for the current day.

Enhanced Queue Management

Reduce customer frustration with call routing insights that help avoid unnecessary transfers, improve first-call resolution, and maximize customer experience.

What Customers Are Saying

As we rolled out more sites, we used the data Variphy provided to improve training and adoption. With the help of Variphy, we saved our IT Helpdesk hours of troubleshooting.

IT Manager
Retail Chain

With Variphy's customizable dashboards and wallboards, we were able to replace two previous solutions.

Network Analyst
Healthcare System

We realized cost savings by being able to shift our developers over to other projects instead of maintaining and improving reports.

Contact Center Manager
IT Company
Well-structured information

Extract structured data from hundreds of documents at the same time.

Workplace Policy

Extract structured data from hundreds of documents at the same time.

HR Advisory

Extract structured data from hundreds of documents at the same time.

Employee Handbooks

Extract structured data from hundreds of documents at the same time.

Well-structured information

Extract structured data from hundreds of documents at the same time.

Workplace Policy

Extract structured data from hundreds of documents at the same time.

HR Advisory

Extract structured data from hundreds of documents at the same time.

Employee Handbooks

Extract structured data from hundreds of documents at the same time.

Well-structured information

Extract structured data from hundreds of documents at the same time.

Workplace Policy

Extract structured data from hundreds of documents at the same time.

HR Advisory

Extract structured data from hundreds of documents at the same time.

Employee Handbooks

Extract structured data from hundreds of documents at the same time.

Well-structured information

Extract structured data from hundreds of documents at the same time.

Workplace Policy

Extract structured data from hundreds of documents at the same time.

HR Advisory

Extract structured data from hundreds of documents at the same time.

Employee Handbooks

Extract structured data from hundreds of documents at the same time.

Well-structured information

Extract structured data from hundreds of documents at the same time.

Workplace Policy

Extract structured data from hundreds of documents at the same time.

HR Advisory

Extract structured data from hundreds of documents at the same time.

Employee Handbooks

Extract structured data from hundreds of documents at the same time.

Well-structured information

Extract structured data from hundreds of documents at the same time.

Workplace Policy

Extract structured data from hundreds of documents at the same time.

HR Advisory

Extract structured data from hundreds of documents at the same time.

Employee Handbooks

Extract structured data from hundreds of documents at the same time.

Well-structured information

Extract structured data from hundreds of documents at the same time.

Workplace Policy

Extract structured data from hundreds of documents at the same time.

HR Advisory

Extract structured data from hundreds of documents at the same time.

Employee Handbooks

Extract structured data from hundreds of documents at the same time.

Well-structured information

Extract structured data from hundreds of documents at the same time.

Workplace Policy

Extract structured data from hundreds of documents at the same time.

HR Advisory

Extract structured data from hundreds of documents at the same time.

Employee Handbooks

Extract structured data from hundreds of documents at the same time.

Well-structured information

Extract structured data from hundreds of documents at the same time.

Workplace Policy

Extract structured data from hundreds of documents at the same time.

HR Advisory

Extract structured data from hundreds of documents at the same time.

Employee Handbooks

Extract structured data from hundreds of documents at the same time.

Featured Resources

Variphy Voice
City of Pearland Gains Real-Time Visibility and Operational Efficiency with Variphy

Discover how the City of Pearland improved operational efficiency and real-time UC visibility across departments using Variphy’s intuitive analytics platform.

Webinar
How to Build Smarter Webex Contact Center Dashboards With Widgets

Learn how to build fresh, dynamic widgets tailored to your Webex Contact Center environment. We’ll guide you through practical use cases and layout tips to level up your dashboards.

DataSheet
Webex Contact Center Variphy and Analyzer Comparison

Variphy enhances Webex Contact Center with more advanced, flexible reporting and analytics. It gives voice engineers and contact center managers real-time and historical visibility that’s easier to understand and act on.

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