How to Group Calls by Cause Code | Variphy
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Colleen AI Assistant · Prompt Library

How to group calls
by cause code

Cause codes are one of the most useful diagnostic fields in CDR data. Grouping calls by cause code shows the actual mix of how calls ended, which is far more useful than just looking at totals. Colleen AI Assistant inside Variphy lets you pull that view by asking.

The Prompt
What Colleen Returns

Colleen runs a call history search filtered to the support line for last month, grouped by Cause Code (Variphy's native CDR termination reason field). The result includes:

  • Each cause code present in the month's data.
  • Total call count for each cause code.
  • Percentage of total calls represented by each cause code.
  • Sample calls available for drill-down within each cause code grouping.

Grouping by cause code is one of the fastest ways to identify what's actually driving call outcomes on a given line. Variphy supports Grouping by many CDR fields including End User, Department, Device Pool, Directory Number, and Cause Code.

When Teams Ask This

  • Categorizing call drivers. Understanding the real mix of how support calls end, normal hangup, transferred away, dropped, busy signal, and so on.
  • Identifying top issue types. If a particular cause code is climbing month over month, that's a signal worth investigating.
  • Building training curricula. Sample calls within each cause code grouping become real-world training examples.

Who Asks This

  • QA leads and team supervisors.
  • Contact center operations managers.
  • UC administrators investigating call quality patterns.
What You Can Ask Next
"Show me all abandoned calls from yesterday." See the page "Pull up calls longer than five minutes to the support hunt group last week." See the page "Find calls that were transferred more than twice yesterday." See the page
The Variphy Capability Behind This

Variphy's Call Analytics Reporting supports a rich set of Grouping Types, allowing call data to be organized by the dimensions that matter to the question being asked. Cause Code grouping in particular is one of the most useful for diagnosing call outcomes. Learn more about Variphy's call analytics.

Try the prompt yourself

The Colleen AI Assistant pilot is open. Reach out to your Variphy account team or request a demo to see Colleen handle prompts like this on your environment.

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