How to Find Long Calls to a Hunt Group | Variphy
Request a Demo
See what it looks like to run Variphy by asking.
Please enter a valid email address.
Please enter your company name.
Colleen AI Assistant · Prompt Library

How to find long calls
to a hunt group last week

Calls that run unusually long to a support queue often signal a training opportunity, an outlier issue, or a misrouted caller. Colleen AI Assistant inside Variphy lets you surface those calls by asking, without rebuilding the filter from scratch every time.

The Prompt
What Colleen Returns

Colleen runs a call history search against Variphy's CDR data, filtered to last week's date range, where Original Called Party Number matches the support hunt pilot and call duration exceeds five minutes. The result is a list of calls with full CDR detail for each one:

  • Calling party number.
  • Original called party number (the hunt pilot).
  • Answering user or device.
  • Date, time, and total call duration.
  • Cause code at the end of the call.

With Cradle-to-Grave enabled, you can see every leg of each call, including any transfers, conferences, or holds that contributed to the total duration.

When Teams Ask This

  • Weekly QA review. A support manager spot-checks the longest calls to look for coaching opportunities or process gaps.
  • Investigating handle-time outliers. When average handle time spikes for the week, the longest calls are usually where the explanation lives.
  • Training new agents. Pulling real long calls from the queue gives team leads concrete examples to review with the team.

Who Asks This

  • Support managers and tier-one team leads.
  • QA analysts.
  • Contact center supervisors.
What You Can Ask Next
"Show me calls grouped by cause code for the support line last month." See the page "What are the busiest extensions in the company this week?" See the page "Find calls that were transferred more than twice yesterday." See the page
The Variphy Capability Behind This

Variphy's call history search supports filtering by any combination of CDR fields, including Original Called Party Number, call duration, and date range. Hunt pilot performance is a core Variphy use case with native support across CUCM, Webex Calling, Microsoft Teams Phone, and Zoom Phone. Learn more about hunt group and queue performance reporting in Variphy.

Try the prompt yourself

The Colleen AI Assistant pilot is open. Reach out to your Variphy account team or request a demo to see Colleen handle prompts like this on your environment.

All rights reserved. Copyright © {year} Variphy.