How to Find Abandoned Calls from Yesterday | Variphy
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Colleen AI Assistant · Prompt Library

How to find abandoned calls from yesterday

Tracking yesterday's abandoned calls is one of the first things many UC and contact center teams do each morning. With Colleen AI Assistant inside Variphy, you can pull that view by typing the question instead of building a filter. Here's what that looks like.

The Prompt
What Colleen Returns

Colleen runs a call history search against Variphy's CDR data, filtered to the Abandoned call scenario for yesterday's date. The result is a list of calls with full CDR detail for each one:

  • Calling party number.
  • Original called party number (the hunt pilot, extension, or DID the caller reached for).
  • Date and time.
  • Call duration before abandonment.
  • Cause code.
  • Device or end user involved.

You can toggle Cradle-to-Grave on the result to see all legs of each abandoned call, tracked by Global Call Identifier. That's useful when an abandoned call started as a transfer or moved through more than one queue before the caller hung up.

When Teams Ask This:

  • Daily ops standup. A contact center supervisor reviews yesterday's abandonment rate before the morning huddle.
  • Post-incident triage. Something went wrong yesterday, a queue overflow, a staffing gap, a network event, and the team needs to see which calls were affected.
  • Weekly QA review. Building the abandonment trend into a manager's weekly review without spending 20 minutes rebuilding filters.

Who Asks This:

  • Contact center supervisors and team leads.
  • Voice operations managers.
  • IT administrators responsible for hunt pilot and queue performance.
  • MSPs reviewing client environments.
What You Can Ask Next
"Show me calls longer than five minutes to the support hunt group last week." See the page "How many callers hung up within 30 seconds yesterday?" See the page "Show me calls grouped by cause code for the support line last month." See the page
The Variphy Capability Behind This

Variphy's CDR-based call analytics classifies every call into one or more call scenarios, Answered, Abandoned, Voice Mail, Transferred, Forwarded, and others. The Abandoned scenario is searchable directly, filterable by any combination of CDR fields, and groupable by end user, department, device pool, directory number, or cause code. Colleen AI Assistant gives you a faster way in to that same call analytics layer. Learn more about Variphy's call analytics.

Try the prompt yourself

The Colleen AI Assistant pilot is open. Reach out to your Variphy account team or request a demo to see Colleen handle prompts like this on your environment.

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