We sat down with Tim from Northwest Community Credit Union at Cisco Live 2017 to hear how he discovered Variphy and why it was chosen as their CDR Reporting and Call Analytics solution.
After 5 years of slowly converting Avaya remote sites to Cisco, TriHealth needed to research historical call data within Cisco.
"After researching and evaluating multiple CDR tools, we decided to purchase Variphy. Once we got this up and running (which was super simple), we saw how easily it can read CDR data. Its simplified GUI made combing through all CDR so much easier."
Having implemented Cisco's Unified Communications Manager (UCM), LHSC's networking team found the built in tools lacked functionality, and provided limited visibility into historical call activity.
"For us, the main impact is that we get more done," said Veilleux. "The automated reporting keeps our business users happy, and we're able to resolve issues quickly and easily. That leaves more time for doing more project work."
Congratulations to our partner, Advanced Network Management (ANM) for achieving Cisco's rigorous specialization track of Master Collaboration Partner!
"Variphy turned out to be handy for us during the Master Collaboration audit. They [Cisco] requires a 3rd party app as a part of the audit and we determined Variphy was able to help us satisfy their requirements."