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Variphy Insight is able to provide Capacity Utilization Reports for any CUCM device or group of devices, including SIP Trunks, gateways, voice mail ports, IP and analog phones, etc. Capacity Utilization Reports utilize CDR data to produce time of day charts showing the concurrent call activity (both inbound and outbound) for the selected CUCM devices.
Reports can be generated on the fly or scheduled for automated email delivery to HR, management, or other groups on a scheduled basis. Imagine having a monthly, weekly or daily report, showing outbound/inbound call traffic, calls to emergency services, international calls, and/or calls to the help desk or call center agents.
Every organization is unique. In seconds we can help you customize your own CDR Reports to meet your requirements.
| Webinar | |
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| Advanced call type utilization for outside the box reporting
How to take advantage of Variphy's Rate tables to develop customized call types. |
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| Advanced Search Set Usage
Learn how to use multiple Search Sets to get advanced views into specific calling scenarios. Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy CUCM CDR Call Analytics, as they shape all reports, dashboard widgets, alerts, and history search results. |
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| Basics of Cisco CDR
Understanding the basics of Cisco CDR. |
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| Building CDR Alerts and using Variphy's Configurable Device List
How to build CDR Alerts and utilize Variphy Devices/Lists for call stream capacity utilization metrics and convenient searching for CUCM Call Analytics. |
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| Capacity Utilization Beyond Monitoring Gateways
Join Phil & Vic as they show how to easily build Capacity Utilization Widgets & Reports using Variphy. |
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| CDR Cradle to Grave Reporting
Get an in-depth demo of Variphy's CDR Cradle to Grave Reporting. Learn how to track complete call flows for each call in a single report. Easily visualize the Cradle to Grave sequence showing related calls "before" and "after" within the same time period searched. We'll also show you how to identify sequence events such as Transferred, Forwarded, and Conferenced calls. |
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| Cisco CUBE Reporting
Get an in-depth demo of how Variphy’s CUBE “Cisco Unified Border Element” Call Analytics Reporting makes it easy to track calls routing through the network destined to CUCM or elsewhere. Learn how your CUBE is routing calls within your network, with capacity utilization data and other specific call feature events. |
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| COVID-19: How to Report on Your Now Fully Remote Workforce
Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce. |
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| COVID-19: How to Report on Your Now Fully Remote Workforce Pt. 2
Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce. |
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| CUCM Phone Macros
Have you ever had to walk around your offices manually pushing buttons on IP phones in order to enable a certain setting (corporate logo, ringtone, erase a setting, etc.)? Variphy's Cisco Phone Macros provide a simple way of changing the backgrounds on all your IP phones, testing the MeetMe conferencing of phones at a satellite location, or even validating call admission control over a WAN link. In the end, using Phone Macro will reduce your administrative burden and increase your efficiency. |
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| Custom Attributes and Custom Labels
Use of Custom Attributes and Custom Labels help create Organizational based reports. |
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| General Troubleshooting Steps for No Data
Top 5 troubleshooting steps for No Data issues. How to troubleshoot issues when you're getting no data. |
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| How Cisco CDR/Cradle to Grave Can Complement UCCX
See how Variphy's CDR "Cradle to Grave" reporting can complement Contact Center/UCCX by providing instant visibility into underlying data. Learn how Calls failing in CCX triggers, never make it to CSQ, To view calls bouncing out of CCX agents., and Quickly generate a report showing agents & non-agent organizational stats. |
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| How to: Build CUCM CDR Capacity Utilization Widgets and Reports
How to: Build CUCM CDR Capacity Utilization Widgets & Reports |
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| How to: Find dormant or underutilized phones/users
Get an in-depth demo of how Variphy's Cisco CDR Reporting makes it easy to identify dormant phones or end users that haven't made or received any or a minimum number of calls so that CUCM licenses can be reclaimed and reassigned. |
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| How to: Help with CUCM Management
Join Matt & Victor as they walk through Variphy modules to provide exposure and assistance for CUCM Management. |
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| How Variphy determines scenarios
Discuss how Variphy determines different call scenarios including abandoned, connected vs not connected, voicemail and consult transfer vs transfer. |
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| Hunt Group Reporting
Walk through creating and reporting Hunt Group and end user activity. |
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| Hunt Group Reporting with Cradle to Grave Advanced Search Sets
How/where are calls being transferred from Hunt Groups. Are rollover hunt groups being used/how often. |
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| Hunt Group Utilization
This session will expand on normal Hunt Group reporting in Variphy. This session goes in depth and covers reporting hunt group utilization by Hunt Descriptions. |
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| Introduction to Variphy New Features
We'll walk you through the latest features and enhancements available with Variphy. Watch a live demo and get your questions answered by our knowledgable engineers. |
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| LDAP Role Based Access
Walk through setting up AD integration and setting up application security roles for each group of users in AD. |
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| Quality Metrics
Join Vic and Matt as they dive into quality reporting from the UCM QoS records (CMR). |
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| Rate Tables
Join Matt & Victor as they walk through utilizing rate tables within Call Analytics |
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| Using Cradle to Grave to Help Determine Unity Options
Advanced C2G to help determine which options are being utilized in Unity. |
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| Variphy 12.2 Custom Labels
Create and use custom label sets for CUCM and/or UCCX within Variphy; replace Cisco technical terminology with what YOUR Organization uses. |
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| Variphy Departmental Productivity/End User Reporting
Use of Custom Attributes and Custom Labels help create Organizational based reports. |
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| What's New in Variphy 12.1.5
Variphy's upcoming release 12.1.5 will offer a slew of Dashboard improvements.We will cover the new 'Grouping Statistics' and 'Announcement' widgets, a few new Dashboard display/formatting options, and a new CDR time frame option, as well as added functionality within our DID Management module. |
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| What's New in Variphy 12.2
Join Matt & Mike as they showcase all the new features in Variphy 12.2! |
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