Solution: Contact Center Analytics

Supervisor Team Visibility

Create extraordinary customer service experiences.

Create extraordinary customer service experiences.

As a customer service leader, you need access to information when you need it. Variphy helps you manage employees remotely and keep up to date with reports and wallboards.

Learn more
Make data driven decisions.

Make data driven decisions.

Variphy lets you see queue or agent performance issues and make decisions proactively.

Learn more
Resolve issues as they crop up.

Resolve issues as they crop up.

The data you need to manage queues and agents might take hours to compile. With Variphy, the task can be done in minutes.

Learn more
Deliver the right data to the right people.

Deliver the right data to the right people.

Empower your supervisors, team leads, and agents by allowing them to build their own reports and dashboards. You’ll stay in control — team members can be given access to only their own data or a subset of data.

Learn more
Generate reports with real insights.

Generate reports with real insights.

Run reports of metrics that are important to your organization. Save time on troubleshooting so you can focus on improvements.

Learn more

Contact Center Analytics Success Stories.

pattern-lines
Get insight into your team's activity.
See Demo
Free Trial