As a customer service leader, you need access to information when you need it. Variphy helps you manage employees remotely and keep up to date with reports and wallboards.
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Variphy lets you see queue or agent performance issues and make decisions proactively.
The data you need to manage queues and agents might take hours to compile, but with Variphy, the task can be done in minutes.
Empower your supervisors, team leads, or agents by allowing them to build their own reports or dashboards. You’ll stay in control — team members can be given access to only their own data or a subset of data.
Save time on troubleshooting so you can focus on improvements.
Get a visual of your teams’ activities and stay on top of issues.
