Getting Started | |
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- Variphy 12.0: Overview & What To Know Before Upgrading | May 1, 2019 |
- Variphy CUCM Prerequisites & Preparation (KB Article) | February 14, 2019 |
- Variphy Software Local TCP Port Usage (KB Article) | February 14, 2019 |
- Variphy Quick Start General Configuration Guide (KB Article) | February 14, 2019 |
Installation & Upgrades | |
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- Variphy OVA Virtual Appliance Deployment (KB Article) | August 19, 2019 |
- How To Install Variphy on Windows or Linux (KB Article) | May 16, 2019 |
- Upgrading to Version 12 Of Variphy (KB Article) | June 4, 2019 |
CUCM CDR Call Analytics Reporting | |
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- Variphy CUCM CDR Call Analytics Reporting Guide | March 12, 2019 |
- Example: Creating Capacity Utilization Reports for SIP Trunks, PRIs, or Any Other Activity | September 12, 2019 |
- Example: Creating End User Inbound and Outbound Activity Summary Reports | June 9, 2019 |
- Variphy CUCM CDR Call Analytics Call Statistics Guide & Dictionary | July 26, 2019 |
- Variphy CUCM CDR Call History Guide | March 4, 2019 |
- How to Schedule Variphy Reports | October 18, 2019 |
- Import a CUCM CAR CDR Export file into Variphy (KB Article) | June 27, 2019 |
- How To Run Variphy CUCM CDR Call Analytics Reports (KB Article) | March 26, 2019 |
UCCX Call Analytics Reporting | |
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- Example: Creating UCCX Contact Service Queue (CSQ) Statistic Summary Reports | February 19, 2019 |
- Example: Creating UCCX Agent Activity Statistic Summary Reports | February 19, 2019 |
- Variphy UCCX Call Analytics Reporting Guide | April 15, 2019 |
- How To Run Variphy UCCX Call Analytics Reports (KB Article) | February 14, 2019 |
- Variphy UCCX CSQ & Agent Statistic Dictionary (KB Article) | March 7, 2019 |
Dashboards & Widgets | |
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- How To Configure CDR/Call Analytics Dashboards | October 14, 2019 |
Remote Phone Control, Macros, & Broadcast | |
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- Remote Phone Control FAQ (KB Article) | February 14, 2019 |
DN & DID Management | |
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- Configuring DID Sites in Variphy (KB Article) | November 21, 2019 |
- Configuring DID Blocks in Variphy (KB Article) | November 22, 2019 |
- DN Management Overview & Getting Started Guide (KB Article) | November 14, 2019 |
- Configuring DID Block Number Mapping Exception for CUCM Hunt Pilot/Group Number (KB Article) | November 22, 2019 |
- Using, Search, & Reporting on DID Blocks in Variphy (KB Article) | November 25, 2019 |