| Getting Started | |
|---|---|
| - Variphy Quick Start General Configuration Guide | October 8, 2020 |
| Pre-Installation & Preparation | |
| - Variphy Software Local TCP Port Usage | February 14, 2019 |
| - Variphy CUCM Prerequisites & Preparation | October 8, 2020 |
| Installing Variphy | |
| - Variphy OVA Virtual Appliance Deployment | October 8, 2020 |
| - How To Install Variphy on Windows or Linux | May 16, 2019 |
| Upgrading Variphy | |
| - Upgrading to Version 12 Of Variphy | November 12, 2020 |
| - Variphy 12.1.0: Overview & What To Know Before Upgrading | March 30, 2020 |
| - Variphy 12.2 EFT: Overview & What To Know Before Upgrading | November 5, 2020 |
| Announcements | |
|---|---|
| - Support For Microsoft Internet Explorer 11 Ended July 31, 2020 | August 19, 2020 |
| - Variphy 12.2 Will Remove Support For CUCM and Unity Connection 9.x and Older | September 11, 2020 |
| Dashboards & Wallboards | |
|---|---|
| - How To Configure Dashboard Widget Appearance, Font Sizes & Vertical Spacing | May 26, 2020 |
| - Sharing Dashboards With Other Variphy Users & Groups | March 30, 2020 |
| - Configuring & Using Variphy Dashboard Permalinks | March 30, 2020 |
| - How To Configure CDR/Call Analytics Dashboards | May 26, 2020 |
| - How to create a Finesse user for Variphy authentication. | October 16, 2020 |
| CUCM CDR Reporting & Analytics | |
|---|---|
| - Export & Import a CUCM CAR CDR file into Variphy | November 9, 2020 |
| - Example: CDR Report Showing Dormant or Under Utilized Phones or End Users | March 30, 2020 |
| - Creating Capacity Utilization Reports for SIP Trunks, PRIs, or Any Other Activity | July 1, 2020 |
| - How To Run Variphy CUCM CDR Call Analytics Reports | July 13, 2020 |
| - Variphy CUCM CDR Call Analytics Reporting Guide | July 13, 2020 |
| - How to Use Variphy Call Analytics On Demand History Search | March 30, 2020 |
| - How to Configure CDR Alerts in Variphy | March 30, 2020 |
| - How to Schedule Variphy Reports | July 13, 2020 |
| - CUCM CDR/UCCX Call Analytics Report Repository | November 5, 2020 |
| - Custom Labels for CUCM CDR & UCCX Call Analytics & Reporting | November 5, 2020 |
| - Example: Creating End User Inbound and Outbound Activity Summary Reports | March 30, 2020 |
| - Variphy CUCM CDR User Guides & Popular How-Tos | March 30, 2020 |
| - Assign User/Group Call Analytics Report Privileges for All Shared Reports | September 11, 2020 |
| UCCX CSQ & Agent Reporting & Analytics | |
|---|---|
| - Example: Creating UCCX Contact Service Queue (CSQ) Statistic Summary Reports | March 30, 2020 |
| - Example: Creating UCCX Agent Activity Statistic Summary Reports | March 30, 2020 |
| - Variphy UCCX Call Analytics Reporting Guide | March 30, 2020 |
| - UCCX Time Interval Reporting (New in Variphy 12.2) | November 5, 2020 |
| DN & DID Management | |
|---|---|
| - DN Management Overview & Getting Started Guide | November 14, 2019 |
| - Configuring DID Blocks in Variphy | September 17, 2020 |
| - Configuring DID Block Import | September 16, 2020 |
| - Configuring DID Sites in Variphy | November 21, 2019 |
| - Configuring DID Block Number Mapping Exception for CUCM Hunt Pilot/Group Number | November 22, 2019 |
| - Using, Search, & Reporting on DID Blocks in Variphy | December 16, 2019 |
| Change Management | |
|---|---|
| - Snapshot & Compare Overview & Getting Started Guide | March 31, 2020 |
| As-Built Reporting | |
|---|---|
| - Variphy As-Built Report Configuration Guide | March 30, 2020 |
| - How To Generate UCCX As-Built Report for Agent Team and Skills In Variphy | March 30, 2020 |
| Broadcast | |
|---|---|
| - Variphy Phone Broadcast User Guide | March 30, 2020 |
| System Administration | |
|---|---|
| User Accounts, User Groups, & Single Sign-On (SSO) | |
| - Configuring User and Group Permissions in Variphy | March 30, 2020 |