User Guides

User Guides and Recommended KB Articles

Getting Started
- Variphy 12.0: Overview & What To Know Before Upgrading May 1, 2019
- Variphy CUCM Prerequisites & Preparation (KB Article) February 14, 2019
- Variphy Software Local TCP Port Usage (KB Article) February 14, 2019
- Variphy Quick Start General Configuration Guide (KB Article) February 14, 2019
Installation & Upgrades
- Variphy OVA Virtual Appliance Deployment (KB Article) August 19, 2019
- How To Install Variphy on Windows or Linux (KB Article) May 16, 2019
- Upgrading to Version 12 Of Variphy (KB Article) June 4, 2019
CUCM CDR Call Analytics Reporting
- Variphy CUCM CDR Call Analytics Reporting Guide March 12, 2019
- Example: Creating Capacity Utilization Reports for SIP Trunks, PRIs, or Any Other Activity February 14, 2019
- Example: Creating End User Inbound and Outbound Activity Summary Reports June 9, 2019
- Variphy CUCM CDR Call Analytics Call Statistics Guide & Dictionary July 26, 2019
- Variphy CUCM CDR Call History Guide March 4, 2019
- Import a CUCM CAR CDR Export file into Variphy (KB Article) June 27, 2019
- How To Run Variphy CUCM CDR Call Analytics Reports (KB Article) March 26, 2019
UCCX Call Analytics Reporting
- Example: Creating UCCX Contact Service Queue (CSQ) Statistic Summary Reports February 19, 2019
- Example: Creating UCCX Agent Activity Statistic Summary Reports February 19, 2019
- Variphy UCCX Call Analytics Reporting Guide April 15, 2019
- How To Run Variphy UCCX Call Analytics Reports (KB Article) February 14, 2019
- Variphy UCCX CSQ & Agent Statistic Dictionary (KB Article) March 7, 2019
Dashboards & Widgets
- How To Configure CDR/Call Analytics Dashboards (v12 Update Needed) February 7, 2019
Remote Phone Control, Macros, & Broadcast
- Remote Phone Control FAQ (KB Article) February 14, 2019
DN & DID Management
- DN Management Overview & Getting Started Guide (KB Article) February 14, 2019