User Guides

User Guides and Recommended KB Articles

Announcements
- Support For Microsoft Internet Explorer 11 Ended July 31, 2020 August 19, 2020
- Variphy 12.2 Will Remove Support For CUCM and Unity Connection 9.x and Older September 11, 2020
Getting Started
- Variphy Quick Start General Configuration Guide December 28, 2021
Pre-Installation & Preparation
- Variphy Software Local TCP Port Usage February 14, 2019
- Variphy CUCM Prerequisites & Preparation October 8, 2020
Installing Variphy
- Variphy OVA Virtual Appliance Deployment December 28, 2021
- How To Install Variphy on Windows or Linux May 16, 2019
Upgrading Variphy
- How to upgrade Variphy. October 1, 2021
- Variphy 12.1.0: Overview & What To Know Before Upgrading March 30, 2020
- Variphy 12.2 EFT: Overview & What To Know Before Upgrading November 5, 2020
Dashboards & Wallboards
- Configuring & Using Variphy Dashboard Permalinks March 30, 2020
- How to create a Finesse user for Variphy authentication. October 16, 2020
- How To Configure CDR/Call Analytics Dashboards May 26, 2020
- Sharing Dashboards With Other Variphy Users & Groups March 30, 2020
- How To Configure Dashboard Widget Appearance, Font Sizes & Vertical Spacing May 26, 2020
CUCM CDR Reporting & Analytics
- Variphy CUCM CDR Call Analytics Reporting Guide January 25, 2022
- Export & Import a CUCM CAR CDR file into Variphy October 15, 2021
- Creating Capacity Utilization Reports for SIP Trunks, PRIs, or Any Other Activity July 30, 2021
- How To Run Variphy CUCM CDR Call Analytics Reports July 13, 2020
- How to Schedule Variphy Reports July 13, 2020
- How to Use Variphy Call Analytics On Demand History Search March 30, 2020
- Example: CDR Report Showing Dormant or Under Utilized Phones or End Users June 23, 2021
- How to Configure CDR Alerts in Variphy March 30, 2020
- CUCM CDR/UCCX Call Analytics Report Repository November 5, 2020
- Custom Labels for CUCM CDR & UCCX Call Analytics & Reporting November 5, 2020
- Example: Creating End User Inbound and Outbound Activity Summary Reports March 30, 2020
- Variphy CUCM CDR User Guides & Popular How-Tos October 5, 2021
- Assign User/Group Call Analytics Report Privileges for All Shared Reports September 11, 2020
UCCX CSQ & Agent Reporting & Analytics
- Example: Creating UCCX Contact Service Queue (CSQ) Statistic Summary Reports March 30, 2020
- Example: Creating UCCX Agent Activity Statistic Summary Reports March 30, 2020
- Variphy UCCX Call Analytics Reporting Guide September 29, 2021
- UCCX Time Interval Reporting (New in Variphy 12.2) November 5, 2020
DN & DID Management
- DN Management Overview & Getting Started Guide November 14, 2019
- Configuring DID Blocks in Variphy December 1, 2021
- Using, Search, & Reporting on DID Blocks in Variphy December 10, 2021
- Configuring DID Block Import September 16, 2020
- Configuring DID Sites in Variphy November 21, 2019
- Configuring DID Block Number Mapping Exception for CUCM Hunt Pilot/Group Number November 22, 2019
Change Management
- Snapshot & Compare Overview & Getting Started Guide March 31, 2020
As-Built Reporting
- How To Generate UCCX As-Built Report for Agent Team and Skills In Variphy March 30, 2020
- Variphy As-Built Report Configuration Guide March 30, 2020
Broadcast
- Variphy Phone Broadcast User Guide March 30, 2020
System Administration
User Accounts, User Groups, & Single Sign-On (SSO)
- Configuring User and Group Permissions in Variphy March 30, 2020