| Getting Started | |
|---|---|
| - Variphy 12.0: Overview & What To Know Before Upgrading | May 1, 2019 |
| - Variphy CUCM Prerequisites & Preparation (KB Article) | February 14, 2019 |
| - Variphy Software Local TCP Port Usage (KB Article) | February 14, 2019 |
| - Variphy Quick Start General Configuration Guide (KB Article) | February 14, 2019 |
| Installation & Upgrades | |
|---|---|
| - Variphy OVA Virtual Appliance Deployment (KB Article) | August 19, 2019 |
| - How To Install Variphy on Windows or Linux (KB Article) | May 16, 2019 |
| - Upgrading to Version 12 Of Variphy (KB Article) | June 4, 2019 |
| CUCM CDR Call Analytics Reporting | |
|---|---|
| - Variphy CUCM CDR Call Analytics Reporting Guide | March 12, 2019 |
| - Example: Creating Capacity Utilization Reports for SIP Trunks, PRIs, or Any Other Activity | September 12, 2019 |
| - Example: Creating End User Inbound and Outbound Activity Summary Reports | June 9, 2019 |
| - Variphy CUCM CDR Call Analytics Call Statistics Guide & Dictionary | July 26, 2019 |
| - Variphy CUCM CDR Call History Guide | March 4, 2019 |
| - How to Schedule Variphy Reports | October 18, 2019 |
| - Import a CUCM CAR CDR Export file into Variphy (KB Article) | June 27, 2019 |
| - How To Run Variphy CUCM CDR Call Analytics Reports (KB Article) | March 26, 2019 |
| UCCX Call Analytics Reporting | |
|---|---|
| - Example: Creating UCCX Contact Service Queue (CSQ) Statistic Summary Reports | February 19, 2019 |
| - Example: Creating UCCX Agent Activity Statistic Summary Reports | February 19, 2019 |
| - Variphy UCCX Call Analytics Reporting Guide | April 15, 2019 |
| - How To Run Variphy UCCX Call Analytics Reports (KB Article) | February 14, 2019 |
| - Variphy UCCX CSQ & Agent Statistic Dictionary (KB Article) | March 7, 2019 |
| Dashboards & Widgets | |
|---|---|
| - How To Configure CDR/Call Analytics Dashboards | October 14, 2019 |
| Remote Phone Control, Macros, & Broadcast | |
|---|---|
| - Remote Phone Control FAQ (KB Article) | February 14, 2019 |
| DN & DID Management | |
|---|---|
| - Configuring DID Sites in Variphy (KB Article) | November 21, 2019 |
| - Configuring DID Blocks in Variphy (KB Article) | November 22, 2019 |
| - DN Management Overview & Getting Started Guide (KB Article) | November 14, 2019 |
| - Configuring DID Block Number Mapping Exception for CUCM Hunt Pilot/Group Number (KB Article) | November 22, 2019 |
| - Using, Search, & Reporting on DID Blocks in Variphy (KB Article) | November 25, 2019 |