User Guides

Variphy Insight 11.0 Now Available

CDR Dashboards, customizable user data visibility restrictions, and much more - What's New in Variphy Insight 11.0.

How To Upgrade

You can upgrade directly to 11.0 from Variphy Insight 9.x and 10.x.

The Upgrading Variphy Insight knowledge base article details how to perform the upgrade.

Installation, Configuration, Overview, and How-To-Use Guides

If you don't find what you're looking for below, our Knowledge Base has many more articles which we hope you'll find helpful.

Getting Started

User Guide/KB Article Description Last Modified
How to apply or update the Insight license key On the Variphy Insight login page, click the 'Update License' link at the bottom of the page. On ... Jun 5, 2017 05:24 PM PDT

Installation

User Guide/KB Article Description Last Modified
1. Insight CUCM Prerequisites Before you can begin to take advantage of the many tools that Variphy insight has to offer a fe... Jul 7, 2017 01:05 PM PDT
2. Variphy Insight Virtual Appliance - Deployment This article describes how to deploy and run the Variphy Insight Virtual Appliance (VIVA), a Li... Jul 7, 2017 01:07 PM PDT
3. Variphy Insight - General Configuration This article assumes that Insight has already been deployed either with standalone installer or via ... Jul 7, 2017 01:06 PM PDT
4. Upgrading Variphy Insight   INTRODUCTION   This document describes the upgrade process to the latest Variphy ... Jul 7, 2017 01:06 PM PDT

CDR Reporting & Call Analytics

User Guide/KB Article Description Last Modified
Call Analytics - CDR/CMR Process OVERVIEW OF INSIGHT CDR PROCESS There are 3 components required for Variphy to collect,... Jul 28, 2016 09:14 AM PDT
Call Analytics - Call History Searches HOW TO USE THE CALL ANALYTICS TAB IN INSIGHT The Call Analytics Tab in Variphy Insight provides the... Jul 25, 2016 09:30 PM PDT
Call Analytics - Capacity Utilization HOW TO USE THE CALL ANALYTICS TAB IN INSIGHT The Call Analytics Tab in Variphy Insight provides the... Jul 28, 2016 09:10 AM PDT
Call Analytics - Rate Tables HOW TO USE THE CALL ANALYTICS TAB IN INSIGHT The Call Analytics Tab in Variphy Insight provides the... Jul 25, 2016 10:04 PM PDT
Variphy Insight - User Permissions This article describes how to configure and use the Group and User permissions available as of Insig... Jun 14, 2017 08:42 AM PDT
Dashboards
How To Configure CDR/Call Analytics Dashboards In version 11.0 of Variphy Insight, the Top N & Summary in Call Analytics has been replaced and ... Jun 19, 2017 04:26 PM PDT
Reporting & Analytics
How To Create CDR Report Showing Dormant or Non/Under Utilized Phones In Variphy Insight version 11.0, we introduced new options specifically for reporting on dormant pho... Jun 1, 2017 09:41 AM PDT
Call Analytics - History & History Summary Reports Variphy Insight provides the ability to generate Call Analytics reports on Call Detail Records (CDR)... May 31, 2017 03:30 PM PDT

DN Management

User Guide/KB Article Description Last Modified
DN Management Variphy’s DN Management provides the ability to search for and identify Directory Number (DN) ... Jul 25, 2016 09:48 PM PDT

Change Management

User Guide/KB Article Description Last Modified
Snapshot & Compare VARIPHY SNAPSHOT AND COMPARISON GUIDE   INTRODUCTION The Snapshot Tab in Variphy Insight pro... Jul 26, 2016 02:11 PM PDT

As-Built Reporting

User Guide/KB Article Description Last Modified
Show Lines or Directory Numbers with Call Forwarding Settings Variphy Insight's As-Built Reporting has the ability to generate a report showing all directory numb... Jun 5, 2017 12:24 PM PDT

Variphy Insight

User Guide/KB Article Description Last Modified
How To Setup Hard Disk Space Alerting On Variphy Insight Server Variphy Insight collects and manages a large amount of data and as a result, hard disk usage and spa... Jun 6, 2017 10:04 AM PDT
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