Installation, Configuration, Overview, How-To-Use Guides, and Release Notes for Variphy Insight and CDR Manager.

User Guide/KB Article Description Last Modified
Variphy Insight 10.0 Release Notes Release Notes for what new and changed in Variphy Insight 10.0 July 2016
1. Insight CUCM Prerequisites Before you can begin to take advantage of the many tools that Variphy insight has to offer a few settings must first be configured within your CUCM.  ENABLE CALL DETAIL RECORD SERVICE PARAMETERS Login to Cisco UCM Administration and sel... Sep 28, 2016 04:43 AM PDT
2. Variphy Insight Virtual Appliance - Deployment This article describes how to deploy and run the Variphy Insight Virtual Appliance (VIVA), a Linux virtual machine image in the Open Virtualization Format (OVF) from an .zip package.  The package includes the Variphy Insight web applic... Sep 9, 2016 01:26 PM PDT
3. Variphy Insight - General Configuration This article assumes that Insight has already been deployed either with standalone installer or via the Variphy Insight Virtual Appliance (VIVA).  This guide will show you how to configure general settings to ensure basic access and functionalit... Aug 25, 2016 07:43 AM PDT
4. How to apply or update the Insight license key On the Variphy Insight login page, click the 'Update License' link at the bottom of the page. On the resulting screen, upload the new license (.key file) & enter Insight Administrative credentials. The license file may need to first be extr... Sep 6, 2016 10:13 AM PDT
Audit Log Analysis Introduction Variphy’s Log Analysis provides the ability to analyze, search, and identify specific log file information for CUCM, UCCX, and CUC Version 7.1 and newer.  CUCM User Audit Logs store a myriad of administrative activity event ... Jul 25, 2016 07:49 PM PDT
Call Analytics - CDR/CMR Process OVERVIEW OF INSIGHT CDR PROCESS There are 3 components required for Variphy to collect, store, and process CDR data. The latter 2 components are only required if you are planning to do Call Analytics reporting (or CUCM Audit Log collecti... Jul 28, 2016 09:14 AM PDT
Call Analytics - Call History Searches HOW TO USE THE CALL ANALYTICS TAB IN INSIGHT The Call Analytics Tab in Variphy Insight provides the ability to search, view, and generate reports for Cisco Call Detail Records (CDR) data as captured by the selected CUCM Cluster. The new look and lay... Jul 25, 2016 09:30 PM PDT
Call Analytics - Capacity Utilization HOW TO USE THE CALL ANALYTICS TAB IN INSIGHT The Call Analytics Tab in Variphy Insight provides the ability to search, view, and generate reports for Cisco Call Detail Records (CDR) data as captured by the selected CUCM Cluster. The new look and lay... Jul 28, 2016 09:10 AM PDT
Call Analytics - History & History Summary Reports Variphy Insight provides the ability to generate Call Analytics reports on Call Detail Records (CDR) and Call Management Records (CMR). There are four types of Call Analytics reports in this version of Variphy Insight: History reports search and sh... Dec 2, 2016 12:39 PM PST
Call Analytics - Rate Tables HOW TO USE THE CALL ANALYTICS TAB IN INSIGHT The Call Analytics Tab in Variphy Insight provides the ability to search, view, and generate reports for Cisco Call Detail Records (CDR) data as captured by the selected CUCM Cluster. The new look and lay... Jul 25, 2016 10:04 PM PDT
Call Analytics - Summary & Top N HOW TO USE THE CALL ANALYTICS TAB IN INSIGHT The Call Analytics Tab in Variphy Insight provides the ability to search, view, and generate reports for Cisco Call Detail Records (CDR) data as captured by the selected CUCM Cluster. The new look and lay... Jul 25, 2016 10:07 PM PDT
Cluster License Report Cluster License Reports (CLRs) contain information regarding CUCM Clusters configured in Insight.  These details including Phone Count, Cluster IDs and Variphy License Status.  Generating a CLR is easy simply follow these next 3 steps... May 27, 2017 04:55 PM PDT
DN Management Variphy’s DN Management provides the ability to search for and identify Directory Number (DN) Status.  The easy to use interface gives CM administrators the necessary tool to quickly identify “orphaned” DNs or those do that to ... Jul 25, 2016 09:48 PM PDT
Snapshot & Compare VARIPHY SNAPSHOT AND COMPARISON GUIDE   INTRODUCTION The Snapshot Tab in Variphy Insight provides the ability to generate a historical view or "Snapshot" of a selected Cluster’s configuration data. Once a snapshot exists, it can be view... Jul 26, 2016 02:11 PM PDT
Variphy Insight v10 System Upgrade INTRODUCTION This document describes the upgrade process from Variphy Insight v9.x to v10.x.   Before you begin, please ensure you are running the last available Insight release v9.4.6.x and CDR Manager 9.3.2.x Further information abo... Aug 8, 2016 07:31 PM PDT