We're introducing UCCX Wallboards to our CDR Reporting & Call Analytics, & adding other cool features to make your Variphy experience better than ever. What's New in Variphy Insight 11.1.
You can upgrade directly to 11.1 from Variphy 9.x and 10.x., and 11.0. The Upgrading Variphy knowledge base article details how to perform the upgrade.
If you don't find what you're looking for below, our Knowledge Base has many more articles which we hope you'll find helpful.
| User Guide/KB Article | Description | Last Modified |
|---|---|---|
| How to apply or update the Insight license key | On the Variphy Insight login page, click the 'Update License' link at the bottom of the page. On ... | Jun 5, 2017 05:24 PM PDT |
| User Guide/KB Article | Description | Last Modified |
|---|---|---|
| 1. Insight CUCM Prerequisites | Before you can begin to take advantage of the many tools that Variphy insight has to offer a fe... | May 18, 2018 05:36 AM PDT |
| 2. Variphy Insight Virtual Appliance - Deployment | This article describes how to deploy and run the Variphy Insight Virtual Appliance (VIVA), a Li... | Jul 7, 2017 01:07 PM PDT |
| 3. Variphy Insight - General Configuration | This article assumes that Insight has already been deployed either with standalone installer or via ... | Jul 7, 2017 01:06 PM PDT |
| 4. Upgrading Variphy Insight | INTRODUCTION This document describes the upgrade process to the latest Variphy ... | Nov 7, 2018 01:06 PM PST |
| User Guide/KB Article | Description | Last Modified |
|---|---|---|
| Call Analytics - CDR/CMR Process | OVERVIEW OF INSIGHT CDR PROCESS There are 3 components required for Variphy to collect,... | Jul 28, 2016 09:14 AM PDT |
| Call Analytics - Call History Searches | HOW TO USE THE CALL ANALYTICS TAB IN INSIGHT The Call Analytics Tab in Variphy Insight provides the... | Jul 25, 2016 09:30 PM PDT |
| Call Analytics - Capacity Utilization | HOW TO USE THE CALL ANALYTICS TAB IN INSIGHT The Call Analytics Tab in Variphy Insight provides the... | Jul 28, 2016 09:10 AM PDT |
| Call Analytics - Rate Tables | HOW TO USE THE CALL ANALYTICS TAB IN INSIGHT The Call Analytics Tab in Variphy Insight provides the... | Jul 25, 2016 10:04 PM PDT |
| Variphy Insight - User Permissions | This article describes how to configure and use the Group and User permissions available as of Insig... | Jun 14, 2017 08:42 AM PDT |
| Dashboards | ||
| How To Configure CDR/Call Analytics Dashboards | In version 11.0 of Variphy Insight, the Top N & Summary in Call Analytics has been replaced and ... | Jun 19, 2017 04:26 PM PDT |
| Reporting & Analytics | ||
| How To Create CDR Report Showing Dormant or Non/Under Utilized Phones | In Variphy Insight version 11.0, we introduced new options specifically for reporting on dormant pho... | Jun 1, 2017 09:41 AM PDT |
| Call Analytics - History & History Summary Reports | Variphy Insight provides the ability to generate Call Analytics reports on Call Detail Records (CDR)... | May 31, 2017 03:30 PM PDT |
| User Guide/KB Article | Description | Last Modified |
|---|---|---|
| DN Management | Variphy’s DN Management provides the ability to search for and identify Directory Number (DN) ... | Jul 25, 2016 09:48 PM PDT |
| User Guide/KB Article | Description | Last Modified |
|---|---|---|
| Snapshot & Compare | VARIPHY SNAPSHOT AND COMPARISON GUIDE INTRODUCTION The Snapshot Tab in Variphy Insight pro... | Jul 26, 2016 02:11 PM PDT |
| User Guide/KB Article | Description | Last Modified |
|---|---|---|
| Show Lines or Directory Numbers with Call Forwarding Settings | Variphy Insight's As-Built Reporting has the ability to generate a report showing all directory numb... | Jun 5, 2017 12:24 PM PDT |
| User Guide/KB Article | Description | Last Modified |
|---|---|---|
| How To Setup Hard Disk Space Alerting On Variphy Insight Server | Variphy Insight collects and manages a large amount of data and as a result, hard disk usage and spa... | Jun 6, 2017 10:04 AM PDT |
