Variphy 12.2.2 GA
Current Release

UCCX Agent and CSQ Time Interval Analytics, Report History Repository, Custom Labels,
DID Management Support for International Numbers & more!

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Join Matt & Mike as they showcase all the new features in Variphy 12.2!

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To align with Cisco's Last Date of Support: App. SW, CUCM and Unity Connection version 9.x and older will no longer be supported in Variphy 12.2.

For more information, please review Cisco Unified Communications Manager (CUCM) End-of-Sale and End-of-Life Announcements.

Variphy is announcing that effective July 31, 2020, Microsoft Internet Explorer 11 (aka “IE 11”) will no longer be a supported web browser for its products and services. If you are still actively using IE 11 for Variphy, we recommend you switch to a supported browser as soon as possible. Starting in Variphy 12.1.3, if you are using IE 11, the following warning message will appear at the top of the page in the Variphy application. Read our full announcement for more information - Support For Microsoft Internet Explorer 11 Ending July 31, 2020.

All CUCM and UCCX Call Analytics reports attempted will be saved to the repository where report history can be (re)downloaded, searched, and shared via URLs and configurable Repository disk management will preserve system stability.

For more information, please review CUCM CDR/UCCX Call Analytics Report Repository Knowledge Base article.

UCCX CSQ and Agent Call Analytics reports will have new time period chart and table content options for day of week, date, hour of day, half hour of day, quarter hour of day, week and month time intervals to show count, percentage, and/or duration based statistics.

For more information, please review UCCX Time Interval Reporting Knowledge Base article.

Configure 1 or Multiple Sets of Custom Labels for CUCM vs UCCX and replace Cisco technical terminology with what YOUR Organization uses. Apply a label set to widgets and reports as well as restrict users to specific labels for simpler usability.

For more information, please review Custom Labels for CUCM CDR & UCCX Call Analytics & Reporting Knowledge Base article.

New CUCM CDR Reporting/UCCX Call Analytics search time window options for "Current and Previous Day" and "Previous 8 Hours" provide easier support for overnight windows.

To simplify management, Variphy 12.2 introduces a new “Can Access All Shared Reports” option which allows a user/group to be assigned a consistent privilege to all Shared reports. As the Shared reports change (added, deleted, etc.) in the system, users with this privilege will automatically always have the appropriate access to the existing Shared reports.

For more information, please review Assign User/Group Call Analytics Report Privileges for All Shared Reports Knowledge Base article.

Create country specific blocks supporting international number formats for a selected country code. Also, import international number formats.

Shipping Soon

For UCCX Real-Time Agent Widgets, new primary and secondary sorting fields will determine how Agents are sorted in the widget's Activity Table, if enabled.

A new CSQ Time Period Statistics Widget for UCCX Wallboarding introduces the ability to chart 1 or multiple time-based statistics for a CSQ, by Day of Week, Hour of Day, Week, etc., in either bar or line format.

Analytics chart content which was previously only supported for PDF report output will now also be supported for HTML.

All CUCM and UCCX Call Analytics reports attempted will be saved to the repository where report history can be (re)downloaded, searched, and shared via URLs and configurable Repository disk management will preserve system stability.

In The Works

Variphy's industry leading CUCM CDR Call Analytics will soon be available in the Cloud. EFT will begin in early 2021.

If you're interested in participating in EFT, please let us know at Beta@variphy.com.

CUCM CDR Call Analytics support is being expanded to Cisco CUBE/IOS.

If you're interested in participating in EFT, please let us know at Beta@variphy.com.

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