What's New In Variphy

Current GA Version 13.1.0 (January-18-2023)
Current EFT/Beta Version 14.0 Beta (February-2-2023)

This page shows a curated selection of key features and improvements:

  • Announcements - important scheduling and end of life notices
  • Shipped - what has been released in recent versions
  • Shipping Soon - what will be released in the next version
  • In the Works - what is currently in development and coming soon

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Wed Mar 29th, 2023 @ 11:00 AM US/Pacific

Webex Calling Reporting and Analytics
Wed Apr 12th, 2023 @ 11:00 AM US/Pacific

Announcements

Variphy 13.1 boasts several new features and feature improvements—many of which you asked for specifically!

New in this release:

  • Improved Ring Time calculations across multiple call events
  • Automated email alerts for your expiring Variphy license
  • UCCX Analytics now includes Inactive Values
  • Multiple CUBE/IOS Systems Support for CUBE Reporting
  • Report on Phone Version ID and Hardware Revision to determine which phones are Cloud capable

Improved Ring Time calculations across multiple call events

Improved Ring Time calculations across multiple call events

Multiple CUBE/IOS Systems Support for CUBE Reporting

UCCX Inactive Values

Shipped (13.1.0)

Variphy’s improved computed CUCM ring time and cradle-to-grave sequence persistence allows users to filter out talk time from a previous call leg’s ring time.

Computed CUCM Ring Time and C2G Sequence Persistence

Computed CUCM Ring Time and C2G Sequence Persistence

Added toggle to UCCX Resource, Resource Group, and Team search criteria UIs which allow users to toggle whether they want to see inactive values included in the select list.

All call details and computed call statistics will be available for inactive resource values.

UCCX Inactive Values

Variphy’s improved computed CUBE Analytics allows users to now select multiple CUBE/IOS Systems to include in a single report.

Multiple CUBE/IOS Systems Support for CUBE Reporting

Shipping Soon

Variphy’s Call Analytics for Zoom Phone will allow you to search, analyze, and report on your team’s Zoom Phone call activity.

Key Highlights

  • Robust historical call log reporting
  • Fully customizable dashboards and widgets
  • Customizable drag-and-drop interface
  • End user, department, and other use cases
  • Permissions-based restrictions for users
  • Call History Reporting
  • Real-time visibility
  • Historical trends
  • In-depth queue and agent performance data

Users can now specify a storage location for CUCM/CUBE CDR/CMR files when the "Preserve CDR/CMR Files" check is enabled.

Users now have the ability to rename Cradle to Grave everywhere within the application and on the Cradle to Grave report file.

In The Works

Variphy’s Call Analytics for Webex Calling will allow you to search, analyze, and report on your team’s calling data.

Call Analytics Reporting for Webex Calling

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