Announcements
Cisco CUBE is Variphy's newest supported platform for CDR Reporting & Call Analytics.
Learn more about CUBE CDR Reporting →
Shipped (12.4)
Improves a user’s ability to retrieve the complete picture of a call sequence.
The Variphy app performs a configurable number of multiple passes to look for additional related calls in a sequence.
New Application Setting in a new "Call Analytics Reporting Settings" section:
Updates Wrap-Up Reason query logic to look at new tables introduced in UCCX 12.0.
These changes allow users of all supported UCCX versions to view and search on Wrap-Up Reasons.
Adds Call Detail Search Set support to the following UCCX widgets:
- Agent Statistic Details
- CSQ Statistic Details
- CSQ Summary
- CSQ Time Period Statistics
Gives users more control to configure which calls should be factored into a widget's statistical output.
Provides feature parity with search functions in CUCM and CUBE CDR widgets.
Variphy caches CDR widget data based on a rolling time window.
Fast, resource-efficient queries can be performed on subsequent widget refreshes.
Available for CUCM and CUBE widgets.
Dashboard widget cache configuration form:
Replaces schedule type "Monthly" with "By Month."
"By Month" allows users to select months in which they want the schedule to run.
Available for CUCM, UCCX, and CUBE Call Analytics Report schedules.
Available for CUCM, UCCX, and CUC As-Built Report, Snapshot, and Comparison schedules.
"By Month" schedule configuration form inputs:
Introduces a new application privilege that allows non-admin users to share their dashboards with any other user.
Users may copy an entire dashboard, whether they own it, or it is shared with them.
Allows users to take an existing dashboard that they like and copy it so that they own a variation. They can then make customizations; this will not affect any other users utilizing the original dashboard.
Users now have the ability to search and report on multiple DID sites and blocks.
Updated search form:
Search results from multiple blocks:
DID Blocks can be configured to use any 3-digit number for Area Code and NXX, including those that start with "0," to better support complex dial plan configurations.
Brute Force Login Protection allows users to configure how the Variphy app handles multiple failed login attempts from either a user or IP address.
After a determined number of login attempts, users or IP addresses will be "jailed." They cannot log into the application until the jailing period ends or an administrator manually releases them from jail.
Brute Force Login Protection configuration form:
UI for Currently Jailed IP Addresses/Usernames:
