Announcements
CUCM and Unity 14.0 are fully supported for CUCM CDR Call Analytics, Dashboards, DN/DID Reporting, Change Management, As-Built Reporting, Remote Phone Control, Macros and Broadcast.
Variphy's industry leading CUCM CDR Call Analytics is now generally available in the Cloud.
Don't worry, our on-premise solution is here to stay as well and can be used in hybrid deployment modes as well!
Learn more about Variphy Cloud >
Cisco CUBE is Variphy's newest supported platform for CDR Reporting & Call Analytics.
If you're interested in participating in EFT, please let us know at beta@variphy.com →
Learn more about CUBE CDR Reporting →
Shipped
We've added the ability to search and compute statistics for call activity based upon the Call Secured Status value for each call - which can be "Non-Secured," "Authenticated," or "Secured."
Added CDR Secondary Grouping Type for Accounting Call Type for specific End User, Department, Custom Attribute, and Device-related Primary Grouping Types.
For CDR/UCCX report email delivery, choose between including the report as a file attachment or only a download link.
Analytics chart content which was previously only supported for PDF report output will now also be supported for HTML.
For UCCX Real-Time Agent Widgets, new primary and secondary sorting fields will determine how Agents are sorted in the widget's Activity Table, if enabled.
A new CSQ Time Period Statistics Widget for UCCX Wallboarding introduces the ability to chart 1 or multiple time-based statistics for a CSQ, by Day of Week, Hour of Day, Week, etc., in either bar or line format.
A new search form has been added to the DID Block configuration page to make it easier to find 1 or more Blocks withing any, 1 or multiple selected DID Sites.
When generating the CUCM IP Phone Serial Numbers, Firmware, and CDP As-Built Report in CSV output format, each phone's "Owner User" will appear (if any).
A new Application Settings option has been added allowing 1 or more default email recipients to be specified for system notifications and alerts.
For supported alerting, either the default alert recipients can be selected or overridden manually.
Shipping Soon (12.3.0-EFT1)
Variphy Call Analytics support expanding to Cisco CUBE/IOS.
Our industry leading call history, reporting, scheduling, dashboard widgets, and custom labels will all be supported.
Learn more about Cisco CUBE Reporting →
If you're interested in participating in EFT, please let us know at beta@variphy.com.
As an alternative to email, Variphy's Call Analytics Reports and CDR Alerts can be delivered via Webex chat messages.
For delivery, choose direct Webex Users and/or Spaces as well as whether to include the report as an attachment or just a download link in the message.
Statistics/metrics for Handle Time, considered as Talk + Hold + Work Time will be supported by Variphy's UCCX Analytics Reporting
