This page shows a curated selection of key features and improvements:
Cisco Native Call Queuing
Wed Jun 23rd, 2021 @ 11:00 AM US/Pacific
Understanding some new Parameters available in Variphy
Wed Jun 30th, 2021 @ 11:00 AM US/Pacific
Changing OVA App and Network Configs (HTTP(S) ports, DNS, NTP (TimeSync), Date, Enforcing TLS 1.2)
Wed Jul 14th, 2021 @ 11:00 AM US/Pacific
CUCM and Unity 14.0 are fully supported for CUCM CDR Call Analytics, Dashboards, DN/DID Reporting, Change Management, As-Built Reporting, Remote Phone Control, Macros and Broadcast.
Variphy's industry leading CUCM CDR Call Analytics is now generally available in the Cloud.
Don't worry, our on-premise solution is here to stay as well and can be used in hybrid deployment modes as well!
Learn more about Variphy Cloud >
We've added the ability to search and compute statistics for call activity based upon the Call Secured Status value for each call - which can be "Non-Secured," "Authenticated," or "Secured."
Added CDR Secondary Grouping Type for Accounting Call Type for specific End User, Department, Custom Attribute, and Device-related Primary Grouping Types.
Analytics chart content which was previously only supported for PDF report output will now also be supported for HTML.
For UCCX Real-Time Agent Widgets, new primary and secondary sorting fields will determine how Agents are sorted in the widget's Activity Table, if enabled.
A new CSQ Time Period Statistics Widget for UCCX Wallboarding introduces the ability to chart 1 or multiple time-based statistics for a CSQ, by Day of Week, Hour of Day, Week, etc., in either bar or line format.
A new search form has been added to the DID Block configuration page to make it easier to find 1 or more Blocks withing any, 1 or multiple selected DID Sites.
When generating the CUCM IP Phone Serial Numbers, Firmware, and CDP As-Built Report in CSV output format, each phone's "Owner User" will appear (if any).
A new Application Settings option has been added allowing 1 or more default email recipients to be specified for system notifications and alerts.
For supported alerting, either the default alert recipients can be selected or overridden manually.
Variphy Call Analytics support expanding to Cisco CUBE/IOS.
Our industry leading call history, reporting, scheduling, dashboard widgets, and custom labels will all be supported.
Learn more about Cisco CUBE Reporting →
If you're interested in participating in EFT, please let us know at email@example.com.
As an alternative to email, Variphy's Call Analytics Reports and CDR Alerts can be delivered via Webex chat messages.
For delivery, choose direct Webex Users and/or Spaces as well as whether to include the report as an attachment or just a download link in the message.
Statistics/metrics for Handle Time, considered as Talk + Hold + Work Time will be supported by Variphy's UCCX Analytics Reporting