What's New In Variphy

From news on product releases to tips on streamlining your call data management, Variphy Voice gives you info you need to optimize your communications systems. Check out our blog and subscribe to get the latest articles in your inbox.

Meet team Variphy at Cisco Live on June 4-8 at the Mandalay Bay Convention Center in Las Vegas! We are excited to attend the premier conference for Cisco customers and partners. Visit us at booth 9205 for a chance to win prizes and learn about our exciting Unified Communications Manager and Webex Calling offerings.

Check out our Webex App Hub for your Webex Calling platform

With this release, we’re excited to launch Variphy Call Analytics for Zoom Phone which includes schedule report delivery, report customization, and custom data retention periods.

Find our more on our Zoom Phone product page or on the Zoom Marketplace!

This feature provides the same reporting and call analytics that Variphy traditionally offers for Cisco UCM environments. Specific features included are; call history search, report generation, report scheduling, and custom label set. It allows integration from an on-premises or cloud instance of Variphy to provide detailed call reporting and analytics on a Webex Calling environment.

For more information, check out our product page or our Webex App Hub listing.

Variphy’s Call Analytics for Zoom Phone will allow you to search, analyze, and report on your team’s Zoom Phone call activity. This feature provides the same reporting and analytics that Variphy traditionally offers for Cisco UCM environments. It allows for the integration from an on-premises or cloud instance of Variphy to provide detailed call reporting and analytics on a Zoom Phone environment.

Find our more on our Zoom Phone product page or on the Zoom Marketplace!

Users can now specify a storage location for CDR/CMR files when they select the “Preserve CDR/CMR Files” option. This feature also allows users to configure a time-based purge (removal) of CUCM/CUBE CDR/CMR files that their Variphy instance has processed.

Users now have the ability to rename Cradle to Grave everywhere within the application and on the Cradle to Grave report file.

Provides Variphy users the ability to adjust horizontal width and spacing for widgets.

You’ll soon be getting even more flexibility with call history searches. This forthcoming feature gives you the ability to run, add, or remove multiple search sets in your call history search. 

We’re powering up your Call History searches, reports, and widgets! This enhancement gives you the ability to add Call Scenarios like Connected, Abandoned, Forwarded, and Transferred as search criteria.

Get ready for real-time CUCM hunt group visibility! With this new dashboard widget, you can track whether users and phones are logged in to hunt groups.

This feature relates to a Zoom environment’s common area phones (CAP). With this improvement, you can add a secondary grouping type for inbound calls connecting to CAP. For example, you can report on CAP with “Called Site” as a primary grouping and either “Called Department” or “Called Queue” as a secondary grouping.

Fully customizable Webex Calling dashboards and widgets with a drag-and-drop interface.

Search sets made easy for Variphy users! This feature will allow you to convert a private search set to a public search set. It’ll save other system users time, too — they’ll be able to use the same search set without recreating it. 

Looking for a different default search criteria other than “Original Called Party Number”? Keep an eye out for this feature, which will allow Variphy users to set their preferred default search criteria.

Call analytics, reporting, widgets, and dashboards for your Microsoft Teams Calling environment