What's New In Variphy

Current GA Version 12.2.4 (June-15-2021)
Current EFT/Beta Version 12.3.0 EFT1 (July-22-2021)

This page shows a curated selection of key features and improvements:

  • Announcements - important scheduling and end of life notices
  • Shipped - what has been released in recent versions
  • Shipping Soon - what will be released in the next version
  • In the Works - what is currently in development and coming soon

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Announcements

Cisco CUBE is Variphy's newest supported platform for CDR Reporting & Call Analytics.

If you're interested in participating in EFT, please let us know at beta@variphy.com →

Learn more about CUBE CDR Reporting →

CUCM and Unity 14.0 are fully supported for CUCM CDR Call Analytics, Dashboards, DN/DID Reporting, Change Management, As-Built Reporting, Remote Phone Control, Macros and Broadcast.

Variphy's industry leading CUCM CDR Call Analytics is now generally available in the Cloud.

Don't worry, our on-premise solution is here to stay as well and can be used in hybrid deployment modes as well!

Learn more about Variphy Cloud >

Shipped

Variphy Call Analytics support expanding to Cisco CUBE/IOS.

Our industry leading call history, reporting, scheduling, dashboard widgets, and custom labels will all be supported.

Learn more about Cisco CUBE Reporting →

If you're interested in participating in EFT, please let us know at beta@variphy.com.

CDR Call Analytics Support For Cisco Cisco Unified Border Element (CUBE)/IOS

As an alternative to email, Variphy's Call Analytics Reports and CDR Alerts can be delivered via Webex chat messages.

For delivery, choose direct Webex Users and/or Spaces as well as whether to include the report as an attachment or just a download link in the message.

Cisco Webex Chat Delivery Support for Call Analytics Report and CDR Alerts

We've added the ability to search and compute statistics for call activity based upon the Call Secured Status value for each call - which can be "Non-Secured," "Authenticated," or "Secured."

CDR Searching & Reporting On CUCM Secured, Authenticated, and Non-Secured Calls

When generating the CUCM IP Phone Serial Numbers, Firmware, and CDP As-Built Report in CSV output format, each phone's "Owner User" will appear (if any).

Owner User ID added to IP Phone Serial Numbers, Firmware, and CDP As-Built Report

A new Application Settings option has been added allowing 1 or more default email recipients to be specified for system notifications and alerts.

Default System Alert Email Recipients Application Settings

For supported alerting, either the default alert recipients can be selected or overridden manually.

Overriding Default Alert Email Recipients

Shipping Soon (12.3.0)

Variphy created a new UCCX statistic called Handled Time that sums up the talk time, hold, and work times.

UCCX Reporting For Handle Time Statistics

For those running Subscriber UCCX nodes, our application now will use the entered subscriber node info and do an automatic reconnection to the secondary node instead of primary node. This alleviates the need to reconfigure connection settings in the Variphy application.

UCCX High Availability (HA) Support

Variphy created a new UCCX call disposition called Ring No Answer (RNA) to dictate agents that did not handle a call but instead allowed it to be unanswered by them and hop to another agent.

UCCX Reporting For Handle Time Statistics

For CCX reporting on agents, data from Cisco indicates all agents involved on a call, even though they did not handle that call, get flagged as a Handled Call, even though it had hopped to another agent. Our new RNA Disposition will be used instead to even out the actual Handled Counts.

Application Upgrade will now remember one's previously set TLS level for HTTPS connections. Default TLS used is now TLS 1.3.

HTTPS TLS 1.3 & Upgrade Support

Improvement allowing reports using rate-table content to be run quicker.

Now allows auto creation of named user accounts and associates them to predetermined app security groups. SAML or LDAP integration used to discover new users.

Auto User Provisioning

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