This page shows a curated selection of key features and improvements:
CUCM and Unity 14.0 are fully supported for CUCM CDR Call Analytics, Dashboards, DN/DID Reporting, Change Management, As-Built Reporting, Remote Phone Control, Macros and Broadcast.
Variphy's industry leading CUCM CDR Call Analytics is now generally available in the Cloud.
Don't worry, our on-premise solution is here to stay as well and can be used in hybrid deployment modes as well!
Learn more about Variphy Cloud >
Variphy Call Analytics support expanding to Cisco CUBE/IOS.
Our industry leading call history, reporting, scheduling, dashboard widgets, and custom labels will all be supported.
Learn more about Cisco CUBE Reporting →
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As an alternative to email, Variphy's Call Analytics Reports and CDR Alerts can be delivered via Webex chat messages.
For delivery, choose direct Webex Users and/or Spaces as well as whether to include the report as an attachment or just a download link in the message.
We've added the ability to search and compute statistics for call activity based upon the Call Secured Status value for each call - which can be "Non-Secured," "Authenticated," or "Secured."
When generating the CUCM IP Phone Serial Numbers, Firmware, and CDP As-Built Report in CSV output format, each phone's "Owner User" will appear (if any).
A new Application Settings option has been added allowing 1 or more default email recipients to be specified for system notifications and alerts.
For supported alerting, either the default alert recipients can be selected or overridden manually.
Variphy created a new UCCX statistic called Handled Time that sums up the talk time, hold, and work times.
For those running Subscriber UCCX nodes, our application now will use the entered subscriber node info and do an automatic reconnection to the secondary node instead of primary node. This alleviates the need to reconfigure connection settings in the Variphy application.
Variphy created a new UCCX call disposition called Ring No Answer (RNA) to dictate agents that did not handle a call but instead allowed it to be unanswered by them and hop to another agent.
For CCX reporting on agents, data from Cisco indicates all agents involved on a call, even though they did not handle that call, get flagged as a Handled Call, even though it had hopped to another agent. Our new RNA Disposition will be used instead to even out the actual Handled Counts.
Application Upgrade will now remember one's previously set TLS level for HTTPS connections. Default TLS used is now TLS 1.3.
Improvement allowing reports using rate-table content to be run quicker.
Now allows auto creation of named user accounts and associates them to predetermined app security groups. SAML or LDAP integration used to discover new users.