What's New In Variphy

Current GA Version 13.0.1 (October-19-2022)

This page shows a curated selection of key features and improvements:

  • Announcements - important scheduling and end of life notices
  • Shipped - what has been released in recent versions
  • Shipping Soon - what will be released in the next version
  • In the Works - what is currently in development and coming soon

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Announcements

After another successful early access program, Variphy 13.0.0 EFT has been completed, making the following and more, generally available:

  • Added support to persist data to multiple databases at the same time.
  • Added auto-archive scheduling functionality.
  • Added multi-database support and ability to associate existing database archives with a cluster.
  • Overhauled CUCM and CUBE configuration UIs to better isolate CDR specific settings and activation.
  • Added CUBE CDR Monitoring
  • Introduced Scheduled Call Analytics Report Queueing
  • Added CCX CSQ Widget Threshold Audible Alerts

Database Archiving

Database Archiving

Database Archiving

Shipped (13.0 GA)

Added CUBE CDR Monitoring to be able to detect and alert if Variphy does not receive at a minimum number of CDRs from CUBE in the previous hour.

Added support to persist data to multiple databases at the same time.

Added auto-archive scheduling functionality.

Added multi-database support and ability to associate existing database archives with a cluster.

Overhauled CUCM and CUBE configuration UIs to better isolate CDR specific settings and activation.

All functionality listed above is supported for both CUCM and CUBE.

Database Archiving

Database Archiving

Database Archiving

Added application setting to determine the maximum number of reports that can be executed simultaneously.

Added embedded ActiveMQ to facilitate JMS messaging for asynchronous report running and communication.

Queuing only supported for scheduled reports (will not be applied to ad-hoc report runs).

This helps alleviate issues with resource contention by limiting the number or reports that are executing simultaneously.

Added ability to configure thresholds to play an audible alert when breached.

Flexible audio configuration designed to fit any purpose.

Added ability to build CUBE CDR reports based on individual events.

Added ability to build CUBE CDR widgets based on individual events.

Added ability to run CUBE CDR searches based on individual events.

Added pill select input to the above features to allow clients to focus their CDR output on individual events or sequences.

Updated CUBE CDR logic to compute statistics dynamically whether the report or widget is based on events or sequences.

Added new application setting to configure email addresses that should be sent an alert when a scheduled report fails.

Updated scheduled report logic to send email alert when a scheduled report fails to complete for any reason.

Updated CUBE CDR processing logic to handle odd character prefixes in DateTime fields.

Prevents CUBE CDR processing issues when CUBE systems are not completely configured.

Updated CUBE CDR processing logic to ignore incomplete CSV rows.

Incomplete CUBE CDR files will no longer cause processing to be suspended.

Added new application setting for configuring the maximum number of widgets allowed on a dashboard.

Added logic to enforce the maximum number of widgets cannot be exceeded on a dashboard.

Updated Active Directory Server form to include fields to capture an Active Directory Distinguished Name User and Password.

Added logic to Active Directory authentication to utilize Distinguished Name User/Password when provided and fallback to anonymous authentication if possible.

These changes support a client’s ability to use userPrincipalName as their active directory user search attribute.

These changes support a client’s ability to use mail as their active directory user search attribute.

Shipping Soon

Variphy’s improved computed CUCM ring time and cradle-to-grave sequence persistence allows users to filter out talk time from a previous call leg’s ring time.

Computed CUCM Ring Time and C2G Sequence Persistence

Computed CUCM Ring Time and C2G Sequence Persistence

Variphy’s Call Analytics for Zoom Phone will allow you to search, analyze, and report on your team’s Zoom Phone call activity.

Call Analytics Reporting for Zoom Phone

Key Highlights

  • Robust historical call log reporting
  • Fully customizable dashboards and widgets
  • Customizable drag-and-drop interface
  • End user, department, and other use cases
  • Permissions-based restrictions for users
  • Call History Reporting
  • Real-time visibility
  • Historical trends
  • In-depth queue and agent performance data

In The Works

Variphy’s Call Analytics for Webex Calling will allow you to search, analyze, and report on your team’s calling data.

Call Analytics Reporting for Webex Calling

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