Variphy Webinars

Webinar: Variphy 13.0 new features overview

Brief overview of the new features in Variphy 13.0 - Multi-Database support - Auto database archiving - Audible UCCX Widget threshold alerting - Ability to report individual CUBE Events - Send email alerts upon scheduled report error - Handle unexpected DateTime prefixes for CUBE CDR processing - Handle incomplete CUBE CDR files for processing - CUBE CDR alert monitoring - Active Directory authentication improvements - Allow Dashboard permalinks to bypass SSO Authentication - Add/Enforce maximum

Webinar: How to: Identify parked calls and more

Systems Engineers Dre and Mike will show you how to report and identify parked calls and identify the differences in how calls are parked.

Common As-Built Report requests with some tips & tricks, including all IP phone serial numbers and firmware, hunt and route plan configurations, and phone registration.

Join us for an in-depth discussion and demo on how to use the Variphy Change Management tool to quickly troubleshoot issues caused by admin changes.

Systems engineers Jim and Matt host this how-to on Variphy Change Management. They demonstrate setting up and performing log analysis in this webinar.

Learn how to automate Variphy's Change Management reports to identify specific changes made to your CUCM, Unity, and or UCCX Systems.

How to take advantage of Variphy's Rate tables to develop customized call types.

Learn how to use multiple Search Sets to get advanced views into specific calling scenarios. Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy CUCM CDR Call Analytics, as they shape all reports, dashboard widgets, alerts, and history search results.

New in Variphy 12.3.0: auto user provisioning. Jim and Matt demonstrate one of our latest features.

Understanding the basics of Cisco CDR.

How to build CDR Alerts and utilize Variphy Devices/Lists for call stream capacity utilization metrics and convenient searching for CUCM Call Analytics.

Where are your employees transferring calls? How can you align your auto attendant to direct your customers appropriately? Systems engineer Matt demonstrates how to use C2G (Cradle to Grave) search to enhance customer experience.

Join Phil & Vic as they show how to easily build Capacity Utilization Widgets & Reports using Variphy.

Systems engineers Victor and Dre cover capacity utilization reporting beyond monitoring gateways.

Get an in-depth demo of Variphy's CDR Cradle to Grave Reporting. Learn how to track complete call flows for each call in a single report. Easily visualize the Cradle to Grave sequence showing related calls "before" and "after" within the same time period searched. We'll also show you how to identify sequence events such as Transferred, Forwarded, and Conferenced calls.

Dre and Victor will coach you on how to use the phone type to compare productivity on virtual phones vs. hard phones in Variphy's CUCM CDR Reporting.

Cisco Cause Codes can help you determine your call flow. Learn how to use Variphy’s reports on Cause Codes to understand call scenarios and termination reasons.

Join Mike and Victor for a technical overview of the Cisco Native Call Queuing data available for reports in the Variphy environment. This includes events such as queue time, no answer from users, and average queue time fields.

Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.

Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.

Join Matt and Mike as they guide you through the differences between CDR and UCCX call reporting, and how they complement one another.

Use of Custom Attributes and Custom Labels help create Organizational based reports.

Systems engineers Matt and Jim cover the New Extension grouping changes in 12.3.0.

Top 5 troubleshooting steps for No Data issues. How to troubleshoot issues when you're getting no data.

See how Variphy's CDR "Cradle to Grave" reporting can complement Contact Center/UCCX by providing instant visibility into underlying data. Learn how Calls failing in CCX triggers, never make it to CSQ, To view calls bouncing out of CCX agents., and Quickly generate a report showing agents & non-agent organizational stats.

Let Mike and Matt show you how you can use CUCM CDR reporting and analytics to create organizational summary reports with departments and end users. Learn how to use search sets to include only the information that matters to you.

Systems Engineers Matt and Dre will show you how to report on answer and abandonment rates through Call Handler menu options or hunt groups. Some examples: Cradle to Grave on calls answered in under 30sec and average speed of answer.

What should you do if you can’t locate your calls in Variphy or Cisco CAR? Systems Engineer Jim demos you how to deal with UCM issues and retrieve your data.

How to: Build CUCM CDR Capacity Utilization Widgets & Reports

Get an in-depth demo of how Variphy's Cisco CDR Reporting makes it easy to identify dormant phones or end users that haven't made or received any or a minimum number of calls so that CUCM licenses can be reclaimed and reassigned.

Join Matt & Victor as they walk through Variphy modules to provide exposure and assistance for CUCM Management.

Discuss how Variphy determines different call scenarios including abandoned, connected vs not connected, voicemail and consult transfer vs transfer.

Walk through creating and reporting Hunt Group and end user activity.

How/where are calls being transferred from Hunt Groups. Are rollover hunt groups being used/how often.

This session will expand on normal Hunt Group reporting in Variphy. This session goes in depth and covers reporting hunt group utilization by Hunt Descriptions.

Is your hunt group hanging up on your customers? Systems engineers Victor and Matt demonstrate how to use Variphy to isolate and report on calls dropped by hunt groups.

Systems engineers Matt and Jim walk through Variphy’s improved computed CUCM ring time and cradle-to-grave sequence persistence. Learn how to filter out talk time from a previous call leg’s ring time.

We'll walk you through the latest features and enhancements available with Variphy. Watch a live demo and get your questions answered by our knowledgable engineers.

Walk through setting up AD integration and setting up application security roles for each group of users in AD.

Join Vic and Matt as they dive into quality reporting from the UCM QoS records (CMR).

You deployed Variphy for UCM Call Analytics . . . Now what? Our systems engineers show you how to perform these fundamental tasks: - Run reports - Perform a wildcard search - Show/hide columns (Recognizing CUCM attributes) - Add a dashboard or widget - Create and save a report

Join Matt & Victor as they walk through utilizing rate tables within Call Analytics

Wondering which options you should be using when you generate reports? Systems engineers Victor and Mike go over all our reporting features, such as period-over-period, summary stats, and grouping options.

Join Brian and Dre as they show you how to import and utilize report templates.

Advanced C2G to help determine which options are being utilized in Unity.

Create and use custom label sets for CUCM and/or UCCX within Variphy; replace Cisco technical terminology with what YOUR Organization uses.

Use of Custom Attributes and Custom Labels help create Organizational based reports.

Brian and Mike will show you how to configure and use Variphy's new Webex Chat delivery option for CDR and UCCX reports and alerts.

Why should you utilize our Database Archiving feature? Jim and Victor will explain what it is and how to set it up on an existing cluster.

Systems engineers Matt and Mike demonstrate how to set up a WebEx Chat bot. Learn how you can generate chat usage reports and alerts in Variphy 12.3.

Variphy's upcoming release 12.1.5 will offer a slew of Dashboard improvements.We will cover the new 'Grouping Statistics' and 'Announcement' widgets, a few new Dashboard display/formatting options, and a new CDR time frame option, as well as added functionality within our DID Management module.

Join Matt & Mike as they showcase all the new features in Variphy 12.2!

Dive into Variphy’s CUBE (Cisco Unified Border Element) Call Analytics Reporting! Matt and Dan will demo how Variphy’s CUBE Reporting makes it easy to track calls routing through a network destined to CUCM or elsewhere. Learn how your CUBE is routing calls within your network and with capacity utilization data, as well as other specific call feature events.

Don’t know where to start with CUBE fields and reports? In this webinar, we cover the most common field definitions and reporting requests. Join us!

Are you using an older version of OVA? Our hosts guide on deploying a CUBE cluster with OVA version 12.2 and older.

Learn how to import 1 or multiple DID Blocks into Variphy from CSV files to get up and running even faster.

Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.

Systems engineers Dre and Matt demonstrate how to perform Direct Inward Dialing (DID) multi-block searches.

Walk through on how to build a meaningful UCCX Agent report.

Join Phil & Mike as the walk you through Variphy UCCX Reporting. You'll learn how to build UCCX CSQ based reports.

SEs Brian and Vic demonstrate the types of widgets associated to UCCX analytics. Learn what you can do with our Agent- and CSQ-based widgets and more!

Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.

How to build and use Variphy's new UCCX Time Internal Analytics for CSQ and Agent Reports by Day of Week, Hour of Day, Date, Week, Month, and more.

Join Matt and Mike as they showcase the new the new UCCX Wallboard features within Variphy 12.2.3

Systems engineer Mike reviews the most common UCCX detail columns every organization should be utilizing and what the data represents.

UCCX Detail Descriptions

Mike and Vic demonstrate a new option in 12.3.0: support for High Availability and Inclusion of Handle time in UCCX dashboards and reports.

Vic and Mike show you how to use UCCX reporting to identify possible employee misuse or abuse. Learn how you can utilize data such as Ring No Answer (RNA) State, Talk time (<= 1 sec), Not Ready Counts, and State Details Login time to improve productivity.

Do you know how to run reports on UCCX wrap-up reasons and utilize search sets in UCCX widgets? Dre and Brian walk you through these protocols in this webinar.

Tips to help you build a Dashboard geared towards a UCM administrator.

Dre and Jim demystify the types of widgets in the Widget Wizard. Find out how to use widgets such as Call Distribution, Call History Details, and Call Statistic associated to UCM and CUBE analytics.

Create a solid foundation for your dashboard and generate reports with information that matters to you. Systems engineers Dre and Mike discuss which widgets you should be using and the reporting features you should enable.

Is your system getting a little sluggish? It might be because Variphy has been running for a while. Learn how to check database size (EFT 13.0), memory utilization, and purge settings to improve speed.

In this webinar, Victor and Brian will guide you through changing OVA app and network configurations (HTTP(S) ports, DNS, NTP (TimeSync), Date, Enforcing TLS 1.2).

Are you sure you’re set up to get important system alerts? SE Dre shows you how to check which alerts you are receiving and how to configure them for your organization’s needs.

In this Webinar, we'll show you how to generate and install HTTPS certificates in Variphy.

Learn how to identify the culprits of disk consumption and how you can safely clean them up on the Variphy Linux OVA.

Migrating your existing OVA Ubuntu implementation to a new OVA. Join Matt and Dre as they walk you through how to update Linux!

Do you have burning questions about our product? Brian and Dre will show you how you can search the knowledge base to get the answers you need. They’ll also cover how to open and view Variphy support tickets in the customer portal for the times you want further assistance.

Walk through how to update the Variphy OVA Ubuntu operating system.

Streamline and simplify your workflow with macros! Systems engineer Victor shows you how to create a macro, use a subset, and run it.

There are many reasons that your call reports could be taking longer than usual to generate. Insufficient memory allocation to MySQL or Java process, CUCM user lookup collisions, etc... Join us and learn how to troubleshoot and get your reports generating quickly.

Brian and Victor cover what every UC Admin should build, run, and automate, including: UCM configurations to monitor via Change Management Top widgets to configure Top Macros to implement and how to leverage CDR to validate results Utilizing DID Management to eliminate the use of spreadsheets

Matt and Vic will guide you through a tour of some new parameters available in Variphy: As-built’s - Headset inventory, Call Analytics - Non-Secured, Authenticated & Secured call reporting, Password complexity changes, System Admin vs. App Admin configurations.

Application logs provide useful information on what's happening under your system's hood. Our knowledgeable systems engineers walk you through these logs so you can decipher incidents and find out what errors might have occurred.

How to utilize and troubleshoot Remote Phone Control, including Call logs, finding missing calls (911), Call quality, and Broadcast.

Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy CUCM CDR Call Analytics, as they shape all reports, dashboard widgets, alerts, and history search results. In this webinar, we'll walk you through how to build Security Profiles using Public Search Sets.

Report History Repository, which stores both an activity record and the actual report file for each CUCM CDR or UCCX Call Analytics report that is requested, whether generated on-demand or via a schedule In addition to viewing user report activity, the Repository provides the ability for reports to be (re)downloaded, URL or chat delivery, which is must faster and will consume fewer resources than regenerating the report, since the report file is stored on the file system.

Join Matt and Dan as they demonstrate how to enable and configure SAML SSO authentication for Azure within Variphy.

Join Matt and Vic as they demonstrate how to enable and configure SAML SSO authentication for Okta IDP within Variphy.

Learn how to leverage CUCM configurations or Variphy Public Search Sets to create user and group accounts quickly! Systems engineers Jim and Dre show you the step-by-step process in this workshop.

What is Multi-Database Support? Systems Engineers Jim and Brian will explain it and how to best leverage it.

Matt and Mike introduce the new features included in Variphy 12.2.3.

Variphy hosts our annual Block Party, a live event featuring over $6K in prizes, live product demos and Q&A, customer success stories, and so much more!

- Win over $6K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Drink Mixology Course

- Win over $6K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Drink Mixology Course

As of February 5, 2021, MySQL 5.6 was designated as End of Life and is no longer supported by Oracle. Is your MySQL up to date? Variphy’s systems engineers demonstrate how to upgrade from MySQL 5.6 and below to MySQL 8.0 on a Windows server.

Learn about the functionality and architecture of the new Variphy Cloud.

You enjoyed the Block Party, now we're taking it inside for the House Party! Win over $5K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Product Roadmap

You enjoyed the Block Party, now we're taking it inside for the House Party! Win over $5K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Product Roadmap

Matt and Mike will show you what to do when CUBE stops sending data and how to recover the data from Flash.

You asked, we provided! Team Variphy picked the top 10 most requested report templates and have made them available for download. In this webinar, we’ll show you how to use these templates to generate insightful reports.

New to Planet Variphy? Victor and Phil tour you through Variphy’s user community. They also introduce the new points system — be part of the community and earn rewards!

Systems engineers Brian and Victor teach you how to utilize the new CUBE Event Grouping features in Variphy 13.0 EFT.

Why should you utilize our Database Archiving feature? SEs Jim and Dre explain the ins and outs of this new feature and how to use it.

Did you hear? UCCX Audible Alerts are available in Variphy 13.0 Beta! Discover how to set it up on your dashboard.

Variphy 13.0 EFT has big, new features – but we also updated the little things to make your workload easier. SEs Mike and Jim go over these small-but-mighty improvements to our reports, widgets, and email alerts.

Join Jim and Victor as they demo the new CUBE NTP Sync and time off on Call Data features.

Variphy 13.0 EFT is here! Join Vic and Phil as they discuss its exciting new features. Interested in signing up? Head to Planet Variphy to find out how!

Variphy 13.0 EFT is here! Join systems engineer Victor as he highlights its exciting new features. Interested in signing up? Head to Planet Variphy to find out how!

Touchdown! Planet Variphy is our user community where you can connect with others, stay informed of the latest news, and learn more about our products. Vic and Phil will take you on a tour through the community. This Webinar is a prerequisite for all Block Party attendees.

Systems engineers Matt and Mike go over new features rolling out in 12.4, including: Brute Force Login Configuration, UCCX Wrap-Up Reasons, UCCX Search Sets in Widgets, Schedule Report Delivery Emails (Upon Failures), Widget Caching, and C2G Improvements (Related Calls of Related Calls)

Systems engineers Brian and Matt highlight the most exciting new features rolling out in version 12.3.0!