Variphy Webinars

Webinar: UCCX Dashboard/Wallboard new features

Join Matt and Mike as they showcase the new the new UCCX Wallboard features within Variphy 12.2.3

Webinar: HTTPS Web Certificates: CA / Wildcard

In this Webinar, we'll show you how to generate and install HTTPS certificates in Variphy.

Webinar: Variphy Cloud Functionality and Architecture

Learn about the functionality and architecture of the new Variphy Cloud.

Webinar: Variphy Report Repository & Chat Delivery

Report History Repository, which stores both an activity record and the actual report file for each CUCM CDR or UCCX Call Analytics report that is requested, whether generated on-demand or via a schedule In addition to viewing user report activity, the Repository provides the ability for reports to be (re)downloaded, URL or chat delivery, which is must faster and will consume fewer resources than regenerating the report, since the report file is stored on the file system.

Webinar: General Troubleshooting Steps for No Data

Top 5 troubleshooting steps for No Data issues.

Webinar: Cisco CUBE Reporting

Variphy CUBE Configuration & Reporting.

Common As-Built Report requests with some tips & tricks, including all IP phone serial numbers and firmware, hunt and route plan configurations, and phone registration.

Join us for an in-depth discussion and demo on how to use the Variphy Change Management tool to quickly troubleshoot issues caused by admin changes.

Learn how to use multiple Search Sets to get advanced views into specific calling scenarios. Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy CUCM CDR Call Analytics, as they shape all reports, dashboard widgets, alerts, and history search results.

Understanding the basics of Cisco CDR.

Use of Custom Attributes and Custom Labels help create Organizational based reports.

How to build CDR Alerts and utilize Variphy Devices/Lists for call stream capacity utilization metrics and convenient searching for CUCM Call Analytics.

Join Phil & Vic as they show how to easily build Capacity Utilization Widgets & Reports using Variphy.

Get an in-depth demo of Variphy's CDR Cradle to Grave Reporting. Learn how to track complete call flows for each call in a single report. Easily visualize the Cradle to Grave sequence showing related calls "before" and "after" within the same time period searched. We'll also show you how to identify sequence events such as Transferred, Forwarded, and Conferenced calls.

Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.

Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.

Have you ever had to walk around your offices manually pushing buttons on IP phones in order to enable a certain setting (corporate logo, ringtone, erase a setting, etc.)? Variphy's Cisco Phone Macros provide a simple way of changing the backgrounds on all your IP phones, testing the MeetMe conferencing of phones at a satellite location, or even validating call admission control over a WAN link. In the end, using Phone Macro will reduce your administrative burden and increase your efficiency.

See how Variphy's CDR "Cradle to Grave" reporting can complement Contact Center/UCCX by providing instant visibility into underlying data. Learn how Calls failing in CCX triggers, never make it to CSQ, To view calls bouncing out of CCX agents., and Quickly generate a report showing agents & non-agent organizational stats.

How to: Build CUCM CDR Capacity Utilization Widgets & Reports

Get an in-depth demo of how Variphy's Cisco CDR Reporting makes it easy to identify dormant phones or end users that haven't made or received any or a minimum number of calls so that CUCM licenses can be reclaimed and reassigned.

Join Matt & Victor as they walk through Variphy modules to provide exposure and assistance for CUCM Management.

Walk through creating and reporting Hunt Group and end user activity.

How/where are calls being transferred from Hunt Groups. Are rollover hunt groups being used/how often.

This session will expand on normal Hunt Group reporting in Variphy. This session goes in depth and covers reporting hunt group utilization by Hunt Descriptions.

We'll walk you through the latest features and enhancements available with Variphy. Watch a live demo and get your questions answered by our knowledgable engineers.

Walk through setting up AD integration and setting up application security roles for each group of users in AD.

Join Vic and Matt as they dive into quality reporting from the UCM QoS records (CMR).

Join Matt & Victor as they walk through utilizing rate tables within Call Analytics

Advanced C2G to help determine which options are being utilized in Unity.

Create and use custom label sets for CUCM and/or UCCX within Variphy; replace Cisco technical terminology with what YOUR Organization uses.

Variphy Departmental productivity/end user reporting

Variphy's upcoming release 12.1.5 will offer a slew of Dashboard improvements.We will cover the new 'Grouping Statistics' and 'Announcement' widgets, a few new Dashboard display/formatting options, and a new CDR time frame option, as well as added functionality within our DID Management module.

Join Matt & Mike as they showcase all the new features in Variphy 12.2!

Learn how to import 1 or multiple DID Blocks into Variphy from CSV files to get up and running even faster.

Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.

Walk through on how to build a meaningful UCCX Agent report.

Join Phil & Mike as the walk you through Variphy UCCX Reporting. You'll learn how to build UCCX CSQ based reports.

Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.

How to build and use Variphy's new UCCX Time Internal Analytics for CSQ and Agent Reports by Day of Week, Hour of Day, Date, Week, Month, and more.

UCCX Detail Descriptions

Tips to help you build a Dashboard geared towards a UCM administrator.

Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy CUCM CDR Call Analytics, as they shape all reports, dashboard widgets, alerts, and history search results. In this webinar, we'll walk you through how to build Security Profiles using Public Search Sets.

Matt and Mike introduce the new features included in Variphy 12.2.3.

- Win over $6K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Drink Mixology Course

- Win over $6K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Drink Mixology Course

You enjoyed the Block Party, now we're taking it inside for the House Party! Win over $5K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Product Roadmap