Variphy Webinars

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How to Upgrade Variphy on Windows or Linux

Ready for an upgrade? Join us for a demonstration on how to update to the latest Variphy release on your Windows or Linux system.

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Webex Calling Reporting and Analytics

Join Product Manager Kyle Aebischer and Systems Engineer Mike Stratton as they walk you through Variphy’s Call Analytics for Webex Calling. Display your data how you want it. Easily search, analyze, and report on your team’s Webex Calling activity.

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Past Webinars

Past What's New Webinars

Variphy 13.1: Feature Highlights

Have you upgraded to 13.1? Learn about Variphy’s latest features, such as computed ring time, expiring license alerting, UCCX inactive values, multi-cluster CUBE reporting, and more!


Variphy Version 13.0 GA Overview

Variphy 13.0 GA is here! Dre and Victor present an overview of Variphy 13.0 features, including Multi-Database Support, Auto Database Archiving, Audible UCCX Widget Threshold Alerting, and more. Find out why you should upgrade to Variphy 13.0 and take advantage of these new features.


Variphy 13.0 New Features

Brief overview of the new features in Variphy 13.0 - Multi-Database support - Auto database archiving - Audible UCCX Widget threshold alerting - Ability to report individual CUBE Events - Send email alerts upon scheduled report error - Handle unexpected DateTime prefixes for CUBE CDR processing - Handle incomplete CUBE CDR files for processing - CUBE CDR alert monitoring - Active Directory authentication improvements - Allow Dashboard permalinks to bypass SSO Authentication - Add/Enforce maximum


Variphy 13.1.0 New Features

Variphy’s improved computed CUCM ring time and cradle-to-grave sequence persistence allows users to filter out talk time from a previous call leg’s ring time.


Variphy 13.0 EFT: Features Overview & EFT Signup

Variphy 13.0 EFT is here! Join Vic and Phil as they discuss its exciting new features. Interested in signing up? Head to Planet Variphy to find out how!


Variphy 13.0 EFT: New Features Overview

Variphy 13.0 EFT is here! Join systems engineer Victor as he highlights its exciting new features. Interested in signing up? Head to Planet Variphy to find out how!


Variphy 13.0 EFT Features: Reports, Widgets and More

Variphy 13.0 EFT has big, new features – but we also updated the little things to make your workload easier. SEs Mike and Jim go over these small-but-mighty improvements to our reports, widgets, and email alerts.


Variphy 13.0 EFT: Features Overview & EFT Signup

Variphy 13.0 EFT is here! Join Vic and Phil as they discuss its exciting new features. Interested in signing up? Head to Planet Variphy to find out how!


What's New in 12.4

Systems engineers Matt and Mike go over new features rolling out in 12.4, including: Brute Force Login Configuration, UCCX Wrap-Up Reasons, UCCX Search Sets in Widgets, Schedule Report Delivery Emails (Upon Failures), Widget Caching, and C2G Improvements (Related Calls of Related Calls)


New: Report Templates

You asked, we provided! Team Variphy picked the top 10 most requested report templates and have made them available for download. In this webinar, we’ll show you how to use these templates to generate insightful reports.


Whats New in 12.3.0

Systems engineers Brian and Matt highlight the most exciting new features rolling out in version 12.3.0!


Past Change Management & As-Built Reporting Webinars

CUCM Subsets

What are CUCM subsets, and why should you be using them? Systems engineers Matt and Dre explain the value of subsets and show you how to utilize them in Variphy.


Change Management: Setup & Reporting

Systems engineers Jim and Matt host this how-to on Variphy Change Management. They demonstrate setting up and performing log analysis in this webinar.


How to Automate CUCM, Unity, and UCCX Change Management Reports

Learn how to automate Variphy's Change Management reports to identify specific changes made to your CUCM, Unity, and or UCCX Systems.


As-Built Reporting Tips & Tricks

Common As-Built Report requests with some tips & tricks, including all IP phone serial numbers and firmware, hunt and route plan configurations, and phone registration.


Change Management Overview

Join us for an in-depth discussion and demo on how to use the Variphy Change Management tool to quickly troubleshoot issues caused by admin changes.


Past Cisco CUBE CDR Reporting Webinars

Why Your Organization Needs Variphy CUBE Analytics

Variphy’s CUBE analytics makes tracking calls routing through a network easy. Our systems engineer Matt walks you through CUBE features, such as our customizable and dynamic reports and widgets.


CUBE IOS: What to do when CUBE stops sending data and how to recover the data from Flash

Matt and Mike will show you what to do when CUBE stops sending data and how to recover the data from Flash.


Variphy 13.0 EFT: CUBE NTP Sync and time off on Call Data

Join Jim and Victor as they demo the new CUBE NTP Sync and time off on Call Data features.


Variphy 13.0 EFT Feature: CUBE Show all Events

Systems engineers Brian and Victor teach you how to utilize the new CUBE Event Grouping features in Variphy 13.0 EFT.


How to Deploy a CUBE Cluster

Are you using an older version of OVA? Our hosts guide on deploying a CUBE cluster with OVA version 12.2 and older.


CUBE Fields and Reports: FAQ

Don’t know where to start with CUBE fields and reports? In this webinar, we cover the most common field definitions and reporting requests. Join us!


Cisco CUBE Reporting

Dive into Variphy’s CUBE (Cisco Unified Border Element) Call Analytics Reporting! Matt and Dan will demo how Variphy’s CUBE Reporting makes it easy to track calls routing through a network destined to CUCM or elsewhere. Learn how your CUBE is routing calls within your network and with capacity utilization data, as well as other specific call feature events.


Cisco CUBE Reporting

Dive into Variphy’s CUBE (Cisco Unified Border Element) Call Analytics Reporting! Matt and Dan will demo how Variphy’s CUBE Reporting makes it easy to track calls routing through a network destined to CUCM or elsewhere. Learn how your CUBE is routing calls within your network and with capacity utilization data, as well as other specific call feature events.


Past Cisco CUCM CDR Reporting & Analytics Webinars

13.1 New Feature: Computed Ring Time

Why should you be utilizing computed ring time? SEs Jon and Matt show you 13.1’s new computed ring time and how the data provides granularity to your reports.


Call Detail Search Sets

Call detail search sets allow users to customize widgets by filtering call detail records. Systems engineer Victor walks through how to build and use call detail search sets.


Call Scenarios 101 — Transferred Calls

Transferred calls – transfer to, transfer from, blind transfer, consultative transfer, and forward to – are types of call scenarios that can be identified via Variphy Call Analytics. SEs Jon and Mike discuss each scenario and how it can be utilized for more robust reporting.


Call Transfers & Auto Attendant

Where are your employees transferring calls? How can you align your auto attendant to direct your customers appropriately? Systems engineer Matt demonstrates how to use C2G (Cradle to Grave) search to enhance customer experience.


Auto User Provisioning

New in Variphy 12.3.0: auto user provisioning. Jim and Matt demonstrate one of our latest features.


Advanced Search Set Usage

Learn how to use multiple Search Sets to get advanced views into specific calling scenarios. Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy CUCM CDR Call Analytics, as they shape all reports, dashboard widgets, alerts, and history search results.


Building CDR Alerts and using Variphy's Configurable Device List

How to build CDR Alerts and utilize Variphy Devices/Lists for call stream capacity utilization metrics and convenient searching for CUCM Call Analytics.


Basics of Cisco CDR

Understanding the basics of Cisco CDR.


Capacity Utilization Beyond Monitoring Gateways

Join Phil & Vic as they show how to easily build Capacity Utilization Widgets & Reports using Variphy.


How to report Answer and Abandonment rates as calls traverse through your Call Handler

Systems Engineers Matt and Dre will show you how to report on answer and abandonment rates through Call Handler menu options or hunt groups. Some examples: Cradle to Grave on calls answered in under 30sec and average speed of answer.


Capacity Utilization Reports & Dashboards

Systems engineers Victor and Dre cover capacity utilization reporting beyond monitoring gateways.


Extension Detail and Grouping

Systems engineers Matt and Jim cover the New Extension grouping changes in 12.3.0.


Cisco Native Call Queuing

Join Mike and Victor for a technical overview of the Cisco Native Call Queuing data available for reports in the Variphy environment. This includes events such as queue time, no answer from users, and average queue time fields.


Customizing Reports to Reflect Your Brand

How can you customize reports to reflect your brand? Systems engineer Jim walks through how to change colors and add logos to make your call analytics reports uniquely yours.


CUCM CDR vs. UCCX Contact Center Reporting

Join Matt and Mike as they guide you through the differences between CDR and UCCX call reporting, and how they complement one another.


Custom Attributes and Custom Labels

Use of Custom Attributes and Custom Labels help create Organizational based reports.


Variphy Call Scenarios Explained

What do call scenarios like abandoned, answered, voicemail, connected, and not connected mean? Hosts and systems engineers Brian and Jim discuss each one in this workshop.


CDR Reporting: Work From Home vs. Office Productivity

Dre and Victor will coach you on how to use the phone type to compare productivity on virtual phones vs. hard phones in Variphy's CUCM CDR Reporting.


COVID-19: How to Report on Your Now Fully Remote Workforce Pt. 2

Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.


COVID-19: How to Report on Your Now Fully Remote Workforce

Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.


CDR Cradle to Grave Reporting

Get an in-depth demo of Variphy's CDR Cradle to Grave Reporting. Learn how to track complete call flows for each call in a single report. Easily visualize the Cradle to Grave sequence showing related calls "before" and "after" within the same time period searched. We'll also show you how to identify sequence events such as Transferred, Forwarded, and Conferenced calls.


How to Troubleshoot Partial or Missing Data

What should you do if you can’t locate your calls in Variphy or Cisco CAR? Systems Engineer Jim demos you how to deal with UCM issues and retrieve your data.


Cisco Cause Codes

Cisco Cause Codes can help you determine your call flow. Learn how to use Variphy’s reports on Cause Codes to understand call scenarios and termination reasons.


Quick Start Guide to UCM Call Analytics

You deployed Variphy for UCM Call Analytics . . . Now what? Our systems engineers show you how to perform these fundamental tasks: - Run reports - Perform a wildcard search - Show/hide columns (Recognizing CUCM attributes) - Add a dashboard or widget - Create and save a report


Advanced call type utilization for outside the box reporting

How to take advantage of Variphy's Rate tables to develop customized call types.


How to build organizational summary reports with departments and end users

Let Mike and Matt show you how you can use CUCM CDR reporting and analytics to create organizational summary reports with departments and end users. Learn how to use search sets to include only the information that matters to you.


Report Generation: Know Your Options

Wondering which options you should be using when you generate reports? Systems engineers Victor and Mike go over all our reporting features, such as period-over-period, summary stats, and grouping options.


General Troubleshooting Steps for No Data

Top 5 troubleshooting steps for No Data issues. How to troubleshoot issues when you're getting no data.


Improvements: Computed Ring Time & Cradle-to-Grave Sequence Persistence

Systems engineers Matt and Jim walk through Variphy’s improved computed CUCM ring time and cradle-to-grave sequence persistence. Learn how to filter out talk time from a previous call leg’s ring time.


Parked Calls

How do you identify parked calls? SEs Dre and Mike explain how to find parked calls, understand the differences in how calls are parked, and report on them.


How Variphy determines call scenarios

Discuss how Variphy determines different call scenarios including abandoned, connected vs not connected, voicemail and consult transfer vs transfer.


Identifying Dropped Calls

Is your hunt group hanging up on your customers? Systems engineers Victor and Matt demonstrate how to use Variphy to isolate and report on calls dropped by hunt groups.


Hunt Group Utilization

This session will expand on normal Hunt Group reporting in Variphy. This session goes in depth and covers reporting hunt group utilization by Hunt Descriptions.


Quality Metrics

Join Vic and Matt as they dive into quality reporting from the UCM QoS records (CMR).


LDAP Role Based Access

Walk through setting up AD integration and setting up application security roles for each group of users in AD.


How to: Help with CUCM Management

Join Matt & Victor as they walk through Variphy modules to provide exposure and assistance for CUCM Management.


Hunt Group Reporting with Cradle to Grave Advanced Search Sets

How/where are calls being transferred from Hunt Groups. Are rollover hunt groups being used/how often.


How Cisco CDR/Cradle to Grave Can Complement UCCX

See how Variphy's CDR "Cradle to Grave" reporting can complement Contact Center/UCCX by providing instant visibility into underlying data. Learn how Calls failing in CCX triggers, never make it to CSQ, To view calls bouncing out of CCX agents., and Quickly generate a report showing agents & non-agent organizational stats.


Report on your organization's Busy Hours

Do you know how to report on your organization’s busy hours? SEs Jon and Brian demonstrate how to display these statistics and other data summaries in this workshop.


How to: Build CUCM CDR Capacity Utilization Widgets and Reports

How to: Build CUCM CDR Capacity Utilization Widgets & Reports


Hunt Group Reporting

Walk through creating and reporting Hunt Group and end user activity.


Introduction to Variphy New Features

We'll walk you through the latest features and enhancements available with Variphy. Watch a live demo and get your questions answered by our knowledgable engineers.


Rate Tables

Join Matt & Victor as they walk through utilizing rate tables within Call Analytics


How Cisco CDR/Cradle to Grave Can Complement UCCX

See how Variphy's CDR "Cradle to Grave" reporting can complement Contact Center/UCCX by providing instant visibility into underlying data. Learn how Calls failing in CCX triggers, never make it to CSQ, To view calls bouncing out of CCX agents., and Quickly generate a report showing agents & non-agent organizational stats.


Variphy Systems Engineers AMA!

Bring all your burning questions to our special AMA with systems engineers Brian, Mike, and Vic! They’ll be on hand to answer your questions, from product features to Planet Variphy and everything in between.


How to Use Grouping to Identify Call Events

Systems engineers Mike and Victor show you how to use grouping options in Variphy’s call reporting to identify multiple call attempts, first call resolution, cause codes, and more. Learn how this easy-to-use feature can help narrow your reports to find valuable information quickly.


Variphy's Auto Database Archiving

Why should you utilize our Database Archiving feature? Jim and Victor will explain what it is and how to set it up on an existing cluster.


Report Templates: How to import and utilize

Join Brian and Dre as they show you how to import and utilize report templates.


Variphy report and alert delivery via WebEx ChatBot

Brian and Mike will show you how to configure and use Variphy's new Webex Chat delivery option for CDR and UCCX reports and alerts.


Variphy Cloud Functionality and Architecture

Learn about the functionality and architecture of the new Variphy Cloud.


Using Cradle to Grave to Help Determine Unity Options

Advanced C2G to help determine which options are being utilized in Unity.


Variphy Departmental Productivity/End User Reporting

Use of Custom Attributes and Custom Labels help create Organizational based reports.


Variphy 12.2 Custom Labels

Create and use custom label sets for CUCM and/or UCCX within Variphy; replace Cisco technical terminology with what YOUR Organization uses.


Using Cradle to Grave to Help Determine Unity Options

Advanced C2G to help determine which options are being utilized in Unity.


WebEx Chat Report & Alert Delivery

Systems engineers Matt and Mike demonstrate how to set up a WebEx Chat bot. Learn how you can generate chat usage reports and alerts in Variphy 12.3.


What's New in Variphy 12.1.5

Variphy's upcoming release 12.1.5 will offer a slew of Dashboard improvements.We will cover the new 'Grouping Statistics' and 'Announcement' widgets, a few new Dashboard display/formatting options, and a new CDR time frame option, as well as added functionality within our DID Management module.


How to: Build CUCM CDR Capacity Utilization Widgets and Reports

How to: Build CUCM CDR Capacity Utilization Widgets & Reports


What's New in Variphy 12.1.5

Variphy's upcoming release 12.1.5 will offer a slew of Dashboard improvements.We will cover the new 'Grouping Statistics' and 'Announcement' widgets, a few new Dashboard display/formatting options, and a new CDR time frame option, as well as added functionality within our DID Management module.


What's New in Variphy 12.2

Join Matt & Mike as they showcase all the new features in Variphy 12.2!


How to: Find dormant or underutilized phones/users

Get an in-depth demo of how Variphy's Cisco CDR Reporting makes it easy to identify dormant phones or end users that haven't made or received any or a minimum number of calls so that CUCM licenses can be reclaimed and reassigned.


Past Cisco DID Number Management Webinars

DID Multi-Block Searching

Systems engineers Dre and Matt demonstrate how to perform Direct Inward Dialing (DID) multi-block searches.


Cisco DID Number Management

Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.


Cisco DID Number Management

Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.


Cisco DID Number Import

Learn how to import 1 or multiple DID Blocks into Variphy from CSV files to get up and running even faster.


Cisco DID Number Management

Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.


Cisco DID Number Management

Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.


Cisco DID Number Management

Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.


Cisco DID Number Management

Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.


Cisco DID Number Management

Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.


Cisco DID Number Management

Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.


Past Cisco UCCX Webinars

13.1 New Feature: UCCX Search Support for Inactive Values

In this workshop, Variphy’s Matt and Mike demonstrate a feature in 13.1: the ability to search for inactive values. Learn more about the new Inactive Resource UCCX Reporting.


UCCX Detail Columns: What the Data Represents

Systems engineer Mike reviews the most common UCCX detail columns every organization should be utilizing and what the data represents.


UCCX Handle and Ring No Answer Reports

Mike and Vic demonstrate a new option in 12.3.0: support for High Availability and Inclusion of Handle time in UCCX dashboards and reports.


UCCX Reporting: Identifying Employee Misuse

Vic and Mike show you how to use UCCX reporting to identify possible employee misuse or abuse. Learn how you can utilize data such as Ring No Answer (RNA) State, Talk time (<= 1 sec), Not Ready Counts, and State Details Login time to improve productivity.


UCCX Dashboard/Wallboard new features

Join Matt and Mike as they showcase the new the new UCCX Wallboard features within Variphy 12.2.3


UCCX Detail Descriptions

UCCX Detail Descriptions


Building UCCX Agent Reports

Walk through on how to build a meaningful UCCX Agent report.


CCX Widgets 101

SEs Brian and Vic demonstrate the types of widgets associated to UCCX analytics. Learn what you can do with our Agent- and CSQ-based widgets and more!


UCCX CSQ and Agent Time Interval Reports in Variphy 12.2

How to build and use Variphy's new UCCX Time Internal Analytics for CSQ and Agent Reports by Day of Week, Hour of Day, Date, Week, Month, and more.


Building UCCX CSQ based reports

Join Phil & Mike as the walk you through Variphy UCCX Reporting. You'll learn how to build UCCX CSQ based reports.


Cisco UCCX Wallboards

Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.


Cisco UCCX Wallboards

Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.


Cisco UCCX Wallboards

Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.


Cisco UCCX Wallboards

Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.


UCCX: Wrap-Up Reasons, Widget Search Sets

Do you know how to run reports on UCCX wrap-up reasons and utilize search sets in UCCX widgets? Dre and Brian walk you through these protocols in this webinar.


Variphy 13.0 EFT Feature: UCCX Audible Alerts

Did you hear? UCCX Audible Alerts are available in Variphy 13.0 Beta! Discover how to set it up on your dashboard.


Cisco UCCX Wallboards

Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.


Past Dashboards & Widgets Webinars

How to Use Computed Ring Time

What is computed ring time? Learn how to leverage this Variphy 13.1 feature in your day-to-day reporting to show hunt group and call park time to answer.


Widgets and Reports Every CCX Supervisor Should Use

Create a solid foundation for your dashboard and generate reports with information that matters to you. Systems engineers Dre and Mike discuss which widgets you should be using and the reporting features you should enable.


Widget Wizard Workshop

Dre and Jim demystify the types of widgets in the Widget Wizard. Find out how to use widgets such as Call Distribution, Call History Details, and Call Statistic associated to UCM and CUBE analytics.


Building a UCM Admin Type Dashboard

Tips to help you build a Dashboard geared towards a UCM administrator.


Past Digital Events Webinars

Variphy Beyond 2022

Variphy hosts "Variphy Beyond", a live stream event featuring over $4K in prizes, Zoom Phone and Webex Calling roadmap, live product demos and Q&A, customer success stories, and so much more!

Oct 27th, 2022

Live Event: Variphy's Block Party

Variphy hosts our annual Block Party, a live event featuring over $6K in prizes, live product demos and Q&A, customer success stories, and so much more!


Variphy House Party: March 2021

You enjoyed the Block Party, now we're taking it inside for the House Party! Win over $5K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Product Roadmap


Variphy House Party: October 2020

You enjoyed the Block Party, now we're taking it inside for the House Party! Win over $5K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Product Roadmap


Variphy's Virtual Block Party 2020: Day 2 of 2

- Win over $6K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Drink Mixology Course


Variphy's Virtual Block Party 2020: Day 1 of 2

- Win over $6K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Drink Mixology Course


Past System Administration Webinars

Troubleshoot Remote Phone Control & Cisco Phone Macro

Learn how to troubleshoot Remote Phone Control and Cisco Phone Macro quickly. Systems engineer Brian demonstrates how to fix call quality, call logs, broadcast issues, and more!


3 Ways to Speed Up Variphy’s System

Is your system getting a little sluggish? It might be because Variphy has been running for a while. Learn how to check database size (EFT 13.0), memory utilization, and purge settings to improve speed.


Understanding Variphy Application Logs

Application logs provide useful information on what's happening under your system's hood. Our knowledgeable systems engineers walk you through these logs so you can decipher incidents and find out what errors might have occurred.


How to Check Variphy System Alerts

Are you sure you’re set up to get important system alerts? SE Dre shows you how to check which alerts you are receiving and how to configure them for your organization’s needs.


How to configure Variphy SAML SSO with Azure AD

Join Matt and Dan as they demonstrate how to enable and configure SAML SSO authentication for Azure within Variphy.


How to Migrate Your Database Archives

What are the advantages of migrating your archives to a separate SQL? Mike and Brian discuss its benefits and walk you through how to do it easily.


Changing OVA App and Network Configs (HTTP(S) ports, DNS, NTP (TimeSync), Date, Enforcing TLS 1.2)

In this webinar, Victor and Brian will guide you through changing OVA app and network configurations (HTTP(S) ports, DNS, NTP (TimeSync), Date, Enforcing TLS 1.2).


How to Install an AD Signed Certificate on Variphy

Our knowledgeable systems engineers walk through step-by-step instructions on installing a signed certificate from Active Directory on a Variphy Windows system.


How to update your Variphy OVA Ubuntu operating system

Walk through how to update the Variphy OVA Ubuntu operating system.


Migrating Linux OVA to Windows MSSQL Environment

SEs Mike and Matt host this workshop on moving from Linux OVA to a Windows MSSQL environment. Learn the step-by-step process of migration so you might satisfy your system’s environmental requirements.


Macros 101

Streamline and simplify your workflow with macros! Systems engineer Victor shows you how to create a macro, use a subset, and run it.


UC Admin 101: What You Should Be Doing

Brian and Victor cover what every UC Admin should build, run, and automate, including: UCM configurations to monitor via Change Management Top widgets to configure Top Macros to implement and how to leverage CDR to validate results Utilizing DID Management to eliminate the use of spreadsheets


How to: Upgrade to MySQL 8.0

As of February 5, 2021, MySQL 5.6 was designated as End of Life and is no longer supported by Oracle. Is your MySQL up to date? Variphy’s systems engineers demonstrate how to upgrade from MySQL 5.6 and below to MySQL 8.0 on a Windows server.


How to open and view Variphy support tickets in customer portal, search the KB

Do you have burning questions about our product? Brian and Dre will show you how you can search the knowledge base to get the answers you need. They’ll also cover how to open and view Variphy support tickets in the customer portal for the times you want further assistance.


Understanding some new Parameters available in Variphy

Matt and Vic will guide you through a tour of some new parameters available in Variphy: As-built’s - Headset inventory, Call Analytics - Non-Secured, Authenticated & Secured call reporting, Password complexity changes, System Admin vs. App Admin configurations.


How to Identify and Clean Up Hard Disk Consumption on the Variphy OVA

Learn how to identify the culprits of disk consumption and how you can safely clean them up on the Variphy Linux OVA.


Using and Troubleshooting Remote Phone Control

How to utilize and troubleshoot Remote Phone Control, including Call logs, finding missing calls (911), Call quality, and Broadcast.


How to Migrate to a new Linux OVA

Migrating your existing OVA Ubuntu implementation to a new OVA. Join Matt and Dre as they walk you through how to update Linux!


How to generate and install web-certificates-AD-signed

In this Webinar, we'll show you how to generate and install HTTPS certificates in Variphy.


Troubleshooting - Slow Reports

There are many reasons that your call reports could be taking longer than usual to generate. Insufficient memory allocation to MySQL or Java process, CUCM user lookup collisions, etc... Join us and learn how to troubleshoot and get your reports generating quickly.


Variphy Multi-Database Support: How to Archive Your 2022 Data

Is your database still cluttered with last year’s data? Systems engineers Mike and Jim demonstrate how to archive older data and start with a fresh database — while not losing visibility into 2022.


Variphy's Multi-Database Support

What is Multi-Database Support? Systems Engineers Jim and Brian will explain it and how to best leverage it.


Variphy User/Group Account Provisioning

Learn how to leverage CUCM configurations or Variphy Public Search Sets to create user and group accounts quickly! Systems engineers Jim and Dre show you the step-by-step process in this workshop.


Variphy 13.0 EFT Feature: Database Archiving

Why should you utilize our Database Archiving feature? SEs Jim and Dre explain the ins and outs of this new feature and how to use it.


Variphy SAML SSO - Okta

Join Matt and Vic as they demonstrate how to enable and configure SAML SSO authentication for Okta IDP within Variphy.


Variphy Report Repository & Chat Delivery

Report History Repository, which stores both an activity record and the actual report file for each CUCM CDR or UCCX Call Analytics report that is requested, whether generated on-demand or via a schedule In addition to viewing user report activity, the Repository provides the ability for reports to be (re)downloaded, URL or chat delivery, which is must faster and will consume fewer resources than regenerating the report, since the report file is stored on the file system.


What's New in Variphy 12.2.3

Matt and Mike introduce the new features included in Variphy 12.2.3.


Using Public Search sets to build Security Profiles

Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy CUCM CDR Call Analytics, as they shape all reports, dashboard widgets, alerts, and history search results. In this webinar, we'll walk you through how to build Security Profiles using Public Search Sets.


Past Zoom Phone Reporting & Analytics Webinars

How to Use Templates in Variphy Zoom Phone Analytics

Variphy offers customizable templates for Zoom Phone analytics reports. Learn how to download and adjust our templates to fit your organization’s needs!

Mar 15th, 2023
How to Use Templates in Variphy Zoom Phone Analytics How to Use Templates in Variphy Zoom Phone Analytics

Variphy Zoom Phone Analytics: Reports & Dashboards

Variphy’s robust reporting and dashboards are available for Zoom Phone! Systems engineers Vic and Matt show you how to take advantage of our latest feature to boost your Zoom Phone analytics reports.

Mar 8th, 2023
Variphy Zoom Phone Analytics: Reports & Dashboards Variphy Zoom Phone Analytics: Reports & Dashboards

Variphy Zoom Phone Analytics: On-Premise Installation

Get your Variphy Analytics for Zoom Phone up and running quickly! Our knowledgeable SEs demonstrate how to set up your Zoom account correctly using Private OAuth App.


Zoom Phone Reporting 101

Variphy 14.0 introduces analytics and reporting support for Zoom Phone. Systems engineers Victor and Matt demonstrate how to build dashboards and generate reports with our new feature.


How to Use Templates in Variphy Zoom Phone Analytics

Variphy offers customizable templates for Zoom Phone analytics reports. Learn how to download and adjust our templates to fit your organization’s needs!

Mar 17th, 2021
How to Use Templates in Variphy Zoom Phone Analytics How to Use Templates in Variphy Zoom Phone Analytics