Variphy Webinars

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Upcoming Technical Webinars (2)

For engineers by engineers All Times US/Pacific

Webinar: Variphy 13.0 new features overview

Brief overview of the new features in Variphy 13.0 - Multi-Database support - Auto database archiving - Audible UCCX Widget threshold alerting - Ability to report individual CUBE Events - Send email alerts upon scheduled report error - Handle unexpected DateTime prefixes for CUBE CDR processing - Handle incomplete CUBE CDR files for processing - CUBE CDR alert monitoring - Active Directory authentication improvements - Allow Dashboard permalinks to bypass SSO Authentication - Add/Enforce maximum

Register Wed Aug 24, 2022 @ 11 AM US/Pacific
Webinar: How to: Identify parked calls and more

Systems Engineers Dre and Mike will show you how to report and identify parked calls and identify the differences in how calls are parked.

Register Wed Aug 31, 2022 @ 11 AM US/Pacific

Past Webinars

Change Management & As-Built Reporting

As-Built Reporting Tips & Tricks

Common As-Built Report requests with some tips & tricks, including all IP phone serial numbers and firmware, hunt and route plan configurations, and phone registration.

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Change Management Overview

Join us for an in-depth discussion and demo on how to use the Variphy Change Management tool to quickly troubleshoot issues caused by admin changes.

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Change Management: Setup & Reporting

Systems engineers Jim and Matt host this how-to on Variphy Change Management. They demonstrate setting up and performing log analysis in this webinar.

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How to Automate CUCM, Unity, and UCCX Change Management Reports

Learn how to automate Variphy's Change Management reports to identify specific changes made to your CUCM, Unity, and or UCCX Systems.

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Cisco CDR

Advanced call type utilization for outside the box reporting

How to take advantage of Variphy's Rate tables to develop customized call types.

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Advanced Search Set Usage

Learn how to use multiple Search Sets to get advanced views into specific calling scenarios. Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy CUCM CDR Call Analytics, as they shape all reports, dashboard widgets, alerts, and history search results.

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Auto User Provisioning

New in Variphy 12.3.0: auto user provisioning. Jim and Matt demonstrate one of our latest features.

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Basics of Cisco CDR

Understanding the basics of Cisco CDR.

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Building CDR Alerts and using Variphy's Configurable Device List

How to build CDR Alerts and utilize Variphy Devices/Lists for call stream capacity utilization metrics and convenient searching for CUCM Call Analytics.

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Call Transfers & Auto Attendant

Where are your employees transferring calls? How can you align your auto attendant to direct your customers appropriately? Systems engineer Matt demonstrates how to use C2G (Cradle to Grave) search to enhance customer experience.

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Capacity Utilization Beyond Monitoring Gateways

Join Phil & Vic as they show how to easily build Capacity Utilization Widgets & Reports using Variphy.

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Capacity Utilization Reports & Dashboards

Systems engineers Victor and Dre cover capacity utilization reporting beyond monitoring gateways.

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CDR Cradle to Grave Reporting

Get an in-depth demo of Variphy's CDR Cradle to Grave Reporting. Learn how to track complete call flows for each call in a single report. Easily visualize the Cradle to Grave sequence showing related calls "before" and "after" within the same time period searched. We'll also show you how to identify sequence events such as Transferred, Forwarded, and Conferenced calls.

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CDR Reporting: Work From Home vs. Office Productivity

Dre and Victor will coach you on how to use the phone type to compare productivity on virtual phones vs. hard phones in Variphy's CUCM CDR Reporting.

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Cisco Cause Codes

Cisco Cause Codes can help you determine your call flow. Learn how to use Variphy’s reports on Cause Codes to understand call scenarios and termination reasons.

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Cisco Native Call Queuing

Join Mike and Victor for a technical overview of the Cisco Native Call Queuing data available for reports in the Variphy environment. This includes events such as queue time, no answer from users, and average queue time fields.

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COVID-19: How to Report on Your Now Fully Remote Workforce

Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.

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COVID-19: How to Report on Your Now Fully Remote Workforce Pt. 2

Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.

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CUCM CDR vs. UCCX Contact Center Reporting

Join Matt and Mike as they guide you through the differences between CDR and UCCX call reporting, and how they complement one another.

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Custom Attributes and Custom Labels

Use of Custom Attributes and Custom Labels help create Organizational based reports.

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Extension Detail and Grouping

Systems engineers Matt and Jim cover the New Extension grouping changes in 12.3.0.

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General Troubleshooting Steps for No Data

Top 5 troubleshooting steps for No Data issues. How to troubleshoot issues when you're getting no data.

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How Cisco CDR/Cradle to Grave Can Complement UCCX

See how Variphy's CDR "Cradle to Grave" reporting can complement Contact Center/UCCX by providing instant visibility into underlying data. Learn how Calls failing in CCX triggers, never make it to CSQ, To view calls bouncing out of CCX agents., and Quickly generate a report showing agents & non-agent organizational stats.

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How to build organizational summary reports with departments and end users

Let Mike and Matt show you how you can use CUCM CDR reporting and analytics to create organizational summary reports with departments and end users. Learn how to use search sets to include only the information that matters to you.

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How to report Answer and Abandonment rates as calls traverse through your Call Handler

Systems Engineers Matt and Dre will show you how to report on answer and abandonment rates through Call Handler menu options or hunt groups. Some examples: Cradle to Grave on calls answered in under 30sec and average speed of answer.

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How to Troubleshoot Partial or Missing Data

What should you do if you can’t locate your calls in Variphy or Cisco CAR? Systems Engineer Jim demos you how to deal with UCM issues and retrieve your data.

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How to: Build CUCM CDR Capacity Utilization Widgets and Reports

How to: Build CUCM CDR Capacity Utilization Widgets & Reports

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How to: Find dormant or underutilized phones/users

Get an in-depth demo of how Variphy's Cisco CDR Reporting makes it easy to identify dormant phones or end users that haven't made or received any or a minimum number of calls so that CUCM licenses can be reclaimed and reassigned.

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How to: Help with CUCM Management

Join Matt & Victor as they walk through Variphy modules to provide exposure and assistance for CUCM Management.

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How Variphy determines scenarios

Discuss how Variphy determines different call scenarios including abandoned, connected vs not connected, voicemail and consult transfer vs transfer.

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Hunt Group Reporting

Walk through creating and reporting Hunt Group and end user activity.

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Hunt Group Reporting with Cradle to Grave Advanced Search Sets

How/where are calls being transferred from Hunt Groups. Are rollover hunt groups being used/how often.

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Hunt Group Utilization

This session will expand on normal Hunt Group reporting in Variphy. This session goes in depth and covers reporting hunt group utilization by Hunt Descriptions.

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Identifying Dropped Calls

Is your hunt group hanging up on your customers? Systems engineers Victor and Matt demonstrate how to use Variphy to isolate and report on calls dropped by hunt groups.

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Improvements: Computed Ring Time & Cradle-to-Grave Sequence Persistence

Systems engineers Matt and Jim walk through Variphy’s improved computed CUCM ring time and cradle-to-grave sequence persistence. Learn how to filter out talk time from a previous call leg’s ring time.

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Introduction to Variphy New Features

We'll walk you through the latest features and enhancements available with Variphy. Watch a live demo and get your questions answered by our knowledgable engineers.

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LDAP Role Based Access

Walk through setting up AD integration and setting up application security roles for each group of users in AD.

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Quality Metrics

Join Vic and Matt as they dive into quality reporting from the UCM QoS records (CMR).

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Quick Start Guide to UCM Call Analytics

You deployed Variphy for UCM Call Analytics . . . Now what? Our systems engineers show you how to perform these fundamental tasks: - Run reports - Perform a wildcard search - Show/hide columns (Recognizing CUCM attributes) - Add a dashboard or widget - Create and save a report

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Rate Tables

Join Matt & Victor as they walk through utilizing rate tables within Call Analytics

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Report Generation: Know Your Options

Wondering which options you should be using when you generate reports? Systems engineers Victor and Mike go over all our reporting features, such as period-over-period, summary stats, and grouping options.

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Report Templates: How to import and utilize

Join Brian and Dre as they show you how to import and utilize report templates.

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Using Cradle to Grave to Help Determine Unity Options

Advanced C2G to help determine which options are being utilized in Unity.

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Variphy 12.2 Custom Labels

Create and use custom label sets for CUCM and/or UCCX within Variphy; replace Cisco technical terminology with what YOUR Organization uses.

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Variphy Departmental Productivity/End User Reporting

Use of Custom Attributes and Custom Labels help create Organizational based reports.

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Variphy report and alert delivery via WebEx ChatBot

Brian and Mike will show you how to configure and use Variphy's new Webex Chat delivery option for CDR and UCCX reports and alerts.

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Variphy's Auto Database Archiving

Why should you utilize our Database Archiving feature? Jim and Victor will explain what it is and how to set it up on an existing cluster.

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WebEx Chat Report & Alert Delivery

Systems engineers Matt and Mike demonstrate how to set up a WebEx Chat bot. Learn how you can generate chat usage reports and alerts in Variphy 12.3.

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What's New in Variphy 12.1.5

Variphy's upcoming release 12.1.5 will offer a slew of Dashboard improvements.We will cover the new 'Grouping Statistics' and 'Announcement' widgets, a few new Dashboard display/formatting options, and a new CDR time frame option, as well as added functionality within our DID Management module.

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What's New in Variphy 12.2

Join Matt & Mike as they showcase all the new features in Variphy 12.2!

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Cisco CUBE CDR Reporting

Cisco CUBE Reporting

Dive into Variphy’s CUBE (Cisco Unified Border Element) Call Analytics Reporting! Matt and Dan will demo how Variphy’s CUBE Reporting makes it easy to track calls routing through a network destined to CUCM or elsewhere. Learn how your CUBE is routing calls within your network and with capacity utilization data, as well as other specific call feature events.

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CUBE Fields and Reports: FAQ

Don’t know where to start with CUBE fields and reports? In this webinar, we cover the most common field definitions and reporting requests. Join us!

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How to Deploy a CUBE Cluster

Are you using an older version of OVA? Our hosts guide on deploying a CUBE cluster with OVA version 12.2 and older.

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Cisco DID Number Management

Cisco DID Number Import

Learn how to import 1 or multiple DID Blocks into Variphy from CSV files to get up and running even faster.

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Cisco DID Number Management

Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.

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DID Multi-Block Searching

Systems engineers Dre and Matt demonstrate how to perform Direct Inward Dialing (DID) multi-block searches.

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Cisco UCCX

Building UCCX Agent Reports

Walk through on how to build a meaningful UCCX Agent report.

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Building UCCX CSQ based reports

Join Phil & Mike as the walk you through Variphy UCCX Reporting. You'll learn how to build UCCX CSQ based reports.

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CCX Widgets 101

SEs Brian and Vic demonstrate the types of widgets associated to UCCX analytics. Learn what you can do with our Agent- and CSQ-based widgets and more!

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Cisco UCCX Wallboards

Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.

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UCCX CSQ and Agent Time Interval Reports in Variphy 12.2

How to build and use Variphy's new UCCX Time Internal Analytics for CSQ and Agent Reports by Day of Week, Hour of Day, Date, Week, Month, and more.

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UCCX Dashboard/Wallboard new features

Join Matt and Mike as they showcase the new the new UCCX Wallboard features within Variphy 12.2.3

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UCCX Detail Columns: What the Data Represents

Systems engineer Mike reviews the most common UCCX detail columns every organization should be utilizing and what the data represents.

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UCCX Detail Descriptions

UCCX Detail Descriptions

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UCCX Handle and Ring No Answer Reports

Mike and Vic demonstrate a new option in 12.3.0: support for High Availability and Inclusion of Handle time in UCCX dashboards and reports.

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UCCX Reporting: Identifying Employee Misuse

Vic and Mike show you how to use UCCX reporting to identify possible employee misuse or abuse. Learn how you can utilize data such as Ring No Answer (RNA) State, Talk time (<= 1 sec), Not Ready Counts, and State Details Login time to improve productivity.

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UCCX: Wrap-Up Reasons, Widget Search Sets

Do you know how to run reports on UCCX wrap-up reasons and utilize search sets in UCCX widgets? Dre and Brian walk you through these protocols in this webinar.

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Dashboards & Widgets

Building a UCM Admin Type Dashboard

Tips to help you build a Dashboard geared towards a UCM administrator.

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Widget Wizard Workshop

Dre and Jim demystify the types of widgets in the Widget Wizard. Find out how to use widgets such as Call Distribution, Call History Details, and Call Statistic associated to UCM and CUBE analytics.

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Widgets and Reports Every CCX Supervisor Should Use

Create a solid foundation for your dashboard and generate reports with information that matters to you. Systems engineers Dre and Mike discuss which widgets you should be using and the reporting features you should enable.

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System Administration

3 Ways to Speed Up Variphy’s System

Is your system getting a little sluggish? It might be because Variphy has been running for a while. Learn how to check database size (EFT 13.0), memory utilization, and purge settings to improve speed.

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Changing OVA App and Network Configs (HTTP(S) ports, DNS, NTP (TimeSync), Date, Enforcing TLS 1.2)

In this webinar, Victor and Brian will guide you through changing OVA app and network configurations (HTTP(S) ports, DNS, NTP (TimeSync), Date, Enforcing TLS 1.2).

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How to Check Variphy System Alerts

Are you sure you’re set up to get important system alerts? SE Dre shows you how to check which alerts you are receiving and how to configure them for your organization’s needs.

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How to generate and install web-certificates-AD-signed

In this Webinar, we'll show you how to generate and install HTTPS certificates in Variphy.

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How to Identify and Clean Up Hard Disk Consumption on the Variphy OVA

Learn how to identify the culprits of disk consumption and how you can safely clean them up on the Variphy Linux OVA.

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How to Migrate to a new Linux OVA

Migrating your existing OVA Ubuntu implementation to a new OVA. Join Matt and Dre as they walk you through how to update Linux!

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How to open and view Variphy support tickets in customer portal, search the KB

Do you have burning questions about our product? Brian and Dre will show you how you can search the knowledge base to get the answers you need. They’ll also cover how to open and view Variphy support tickets in the customer portal for the times you want further assistance.

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How to update your Variphy OVA operating system

Walk through how to update the Variphy OVA Ubuntu operating system.

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Macros 101

Streamline and simplify your workflow with macros! Systems engineer Victor shows you how to create a macro, use a subset, and run it.

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Troubleshooting - Slow Reports

There are many reasons that your call reports could be taking longer than usual to generate. Insufficient memory allocation to MySQL or Java process, CUCM user lookup collisions, etc... Join us and learn how to troubleshoot and get your reports generating quickly.

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UC Admin 101: What You Should Be Doing

Brian and Victor cover what every UC Admin should build, run, and automate, including: UCM configurations to monitor via Change Management Top widgets to configure Top Macros to implement and how to leverage CDR to validate results Utilizing DID Management to eliminate the use of spreadsheets

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Understanding some new Parameters available in Variphy

Matt and Vic will guide you through a tour of some new parameters available in Variphy: As-built’s - Headset inventory, Call Analytics - Non-Secured, Authenticated & Secured call reporting, Password complexity changes, System Admin vs. App Admin configurations.

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Understanding Variphy Application Logs

Application logs provide useful information on what's happening under your system's hood. Our knowledgeable systems engineers walk you through these logs so you can decipher incidents and find out what errors might have occurred.

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Using and Troubleshooting Remote Phone Control

How to utilize and troubleshoot Remote Phone Control, including Call logs, finding missing calls (911), Call quality, and Broadcast.

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Using Public Search sets to build Security Profiles

Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy CUCM CDR Call Analytics, as they shape all reports, dashboard widgets, alerts, and history search results. In this webinar, we'll walk you through how to build Security Profiles using Public Search Sets.

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Variphy Report Repository & Chat Delivery

Report History Repository, which stores both an activity record and the actual report file for each CUCM CDR or UCCX Call Analytics report that is requested, whether generated on-demand or via a schedule In addition to viewing user report activity, the Repository provides the ability for reports to be (re)downloaded, URL or chat delivery, which is must faster and will consume fewer resources than regenerating the report, since the report file is stored on the file system.

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Variphy SAML SSO - Azure

Join Matt and Dan as they demonstrate how to enable and configure SAML SSO authentication for Azure within Variphy.

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Variphy SAML SSO - Okta

Join Matt and Vic as they demonstrate how to enable and configure SAML SSO authentication for Okta IDP within Variphy.

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Variphy User/Group Account Provisioning

Learn how to leverage CUCM configurations or Variphy Public Search Sets to create user and group accounts quickly! Systems engineers Jim and Dre show you the step-by-step process in this workshop.

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Variphy's Multi-Database Support

What is Multi-Database Support? Systems Engineers Jim and Brian will explain it and how to best leverage it.

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What's New in Variphy 12.2.3

Matt and Mike introduce the new features included in Variphy 12.2.3.

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Variphy Block Party

Live Event: Variphy's Block Party

Variphy hosts our annual Block Party, a live event featuring over $6K in prizes, live product demos and Q&A, customer success stories, and so much more!

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Variphy's Virtual Block Party 2020: Day 1 of 2

- Win over $6K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Drink Mixology Course

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Variphy's Virtual Block Party 2020: Day 2 of 2

- Win over $6K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Drink Mixology Course

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Variphy Cloud

How to: Upgrade to MySQL 8.0

As of February 5, 2021, MySQL 5.6 was designated as End of Life and is no longer supported by Oracle. Is your MySQL up to date? Variphy’s systems engineers demonstrate how to upgrade from MySQL 5.6 and below to MySQL 8.0 on a Windows server.

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Variphy Cloud Functionality and Architecture

Learn about the functionality and architecture of the new Variphy Cloud.

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Variphy House Party

Variphy House Party: March 2021

You enjoyed the Block Party, now we're taking it inside for the House Party! Win over $5K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Product Roadmap

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Variphy House Party: October 2020

You enjoyed the Block Party, now we're taking it inside for the House Party! Win over $5K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Product Roadmap

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What's New

CUBE IOS: What to do when CUBE stops sending data and how to recover the data from Flash

Matt and Mike will show you what to do when CUBE stops sending data and how to recover the data from Flash.

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New: Report Templates

You asked, we provided! Team Variphy picked the top 10 most requested report templates and have made them available for download. In this webinar, we’ll show you how to use these templates to generate insightful reports.

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Planet Variphy User Community

New to Planet Variphy? Victor and Phil tour you through Variphy’s user community. They also introduce the new points system — be part of the community and earn rewards!

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Variphy 13.0 EFT Feature: CUBE Show all Events

Systems engineers Brian and Victor teach you how to utilize the new CUBE Event Grouping features in Variphy 13.0 EFT.

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Variphy 13.0 EFT Feature: Database Archiving

Why should you utilize our Database Archiving feature? SEs Jim and Dre explain the ins and outs of this new feature and how to use it.

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Variphy 13.0 EFT Feature: UCCX Audible Alerts

Did you hear? UCCX Audible Alerts are available in Variphy 13.0 Beta! Discover how to set it up on your dashboard.

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Variphy 13.0 EFT Features: Reports, Widgets and More

Variphy 13.0 EFT has big, new features – but we also updated the little things to make your workload easier. SEs Mike and Jim go over these small-but-mighty improvements to our reports, widgets, and email alerts.

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Variphy 13.0 EFT: CUBE NTP Sync and time off on Call Data

Join Jim and Victor as they demo the new CUBE NTP Sync and time off on Call Data features.

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Variphy 13.0 EFT: Features Overview & EFT Signup

Variphy 13.0 EFT is here! Join Vic and Phil as they discuss its exciting new features. Interested in signing up? Head to Planet Variphy to find out how!

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Variphy 13.0 EFT: New Features Overview

Variphy 13.0 EFT is here! Join systems engineer Victor as he highlights its exciting new features. Interested in signing up? Head to Planet Variphy to find out how!

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Welcome to Planet Variphy, Our New User Community!

Touchdown! Planet Variphy is our user community where you can connect with others, stay informed of the latest news, and learn more about our products. Vic and Phil will take you on a tour through the community. This Webinar is a prerequisite for all Block Party attendees.

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What's New in 12.4

Systems engineers Matt and Mike go over new features rolling out in 12.4, including: Brute Force Login Configuration, UCCX Wrap-Up Reasons, UCCX Search Sets in Widgets, Schedule Report Delivery Emails (Upon Failures), Widget Caching, and C2G Improvements (Related Calls of Related Calls)

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Whats New in 12.3.0

Systems engineers Brian and Matt highlight the most exciting new features rolling out in version 12.3.0!

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