Variphy Webinars

Register for an upcoming live webinar.

New Search Set Functionality in Call History Search

In this workshop, systems engineer Jim demonstrates a new functionality for call history search: Multi Search Set. Learn how to leverage it to get the data you need from your environment.

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Past Webinars

Past What's New Webinars

Sneak Peek: 15.2 Features

Variphy 15.2 is coming soon! Get a preview of all the bells and whistles we’re adding to our CUCM, Webex Calling, and Zoom Phone analytics solutions.

Sep 13th, 2023
Sneak Peek: 15.2 Features Sneak Peek: 15.2 Features

Preview: 15.2 New Features

Variphy 15.2 is coming soon! In this webinar, we give you a sneak peek at Webex Calling alerts, Zoom Phone common area calls reporting, and more features in the forthcoming release.

Aug 16th, 2023
Preview: 15.2 New Features Preview: 15.2 New Features

How to Utilize Call Scenarios as Search Type

Variphy 15.1 gives you the ability to add Call Scenarios like Connected, Abandoned, Forwarded, and Transferred as search criteria. Systems engineer Vic shows you how to power up your call history searches with just a few clicks.

Jun 28th, 2023
How to Utilize Call Scenarios as Search Type How to Utilize Call Scenarios as Search Type

15.1 New Features

Ready for the latest features and product enhancements? Variphy 15.1 delivers powerful dashboards and widgets to our Webex Calling support. We’re also adding features requested by customers, such as Widget Column Adjuster and real-time hunt group agent state reporting. Join us for an overview.

Jun 14th, 2023
15.1 New Features 15.1 New Features

Variphy 14.0 New Features

- Auto purge of flat CDR/CMR and CUBE files - Customizable name for cradle-to-grave reports - Even more grouping search setting options

Apr 5th, 2023
Variphy 14.0 New Features Variphy 14.0 New Features

Variphy 13.1: Feature Highlights

Have you upgraded to 13.1? Learn about Variphy’s latest features, such as computed ring time, expiring license alerting, UCCX inactive values, multi-cluster CUBE reporting, and more!

Feb 1st, 2023 Login to Watch

Variphy 13.1.0 New Features

Variphy’s improved computed CUCM ring time and cradle-to-grave sequence persistence allows users to filter out talk time from a previous call leg’s ring time.

Nov 9th, 2022 Login to Watch

Variphy Version 13.0 GA Overview

Variphy 13.0 GA is here! Dre and Victor present an overview of Variphy 13.0 features, including Multi-Database Support, Auto Database Archiving, Audible UCCX Widget Threshold Alerting, and more. Find out why you should upgrade to Variphy 13.0 and take advantage of these new features.

Sep 21st, 2022 Login to Watch

Variphy 13.0 New Features

Brief overview of the new features in Variphy 13.0 - Multi-Database support - Auto database archiving - Audible UCCX Widget threshold alerting - Ability to report individual CUBE Events - Send email alerts upon scheduled report error - Handle unexpected DateTime prefixes for CUBE CDR processing - Handle incomplete CUBE CDR files for processing - CUBE CDR alert monitoring - Active Directory authentication improvements - Allow Dashboard permalinks to bypass SSO Authentication - Add/Enforce maximum

Aug 24th, 2022 Login to Watch

Variphy 13.0 EFT: Features Overview & EFT Signup

Variphy 13.0 EFT is here! Join Vic and Phil as they discuss its exciting new features. Interested in signing up? Head to Planet Variphy to find out how!

May 11th, 2022 Login to Watch

Variphy 13.0 EFT: New Features Overview

Variphy 13.0 EFT is here! Join systems engineer Victor as he highlights its exciting new features. Interested in signing up? Head to Planet Variphy to find out how!

Apr 20th, 2022 Login to Watch

Variphy 13.0 EFT Features: Reports, Widgets and More

Variphy 13.0 EFT has big, new features – but we also updated the little things to make your workload easier. SEs Mike and Jim go over these small-but-mighty improvements to our reports, widgets, and email alerts.

Mar 9th, 2022 Login to Watch

Variphy 13.0 EFT: Features Overview & EFT Signup

Variphy 13.0 EFT is here! Join Vic and Phil as they discuss its exciting new features. Interested in signing up? Head to Planet Variphy to find out how!

Mar 2nd, 2022 Login to Watch

What's New in 12.4

Systems engineers Matt and Mike go over new features rolling out in 12.4, including: Brute Force Login Configuration, UCCX Wrap-Up Reasons, UCCX Search Sets in Widgets, Schedule Report Delivery Emails (Upon Failures), Widget Caching, and C2G Improvements (Related Calls of Related Calls)

Dec 1st, 2021 Login to Watch

New: Report Templates

You asked, we provided! Team Variphy picked the top 10 most requested report templates and have made them available for download. In this webinar, we’ll show you how to use these templates to generate insightful reports.

Oct 20th, 2021 Login to Watch

Whats New in 12.3.0

Systems engineers Brian and Matt highlight the most exciting new features rolling out in version 12.3.0!

Aug 11th, 2021 Login to Watch

Past Change Management & As-Built Reporting Webinars

CUCM Subsets

What are CUCM subsets, and why should you be using them? Systems engineers Matt and Dre explain the value of subsets and show you how to utilize them in Variphy.

Feb 22nd, 2023 Login to Watch

Change Management: Setup & Reporting

Systems engineers Jim and Matt host this how-to on Variphy Change Management. They demonstrate setting up and performing log analysis in this webinar.

Nov 3rd, 2021 Login to Watch

How to Automate CUCM, Unity, and UCCX Change Management Reports

Learn how to automate Variphy's Change Management reports to identify specific changes made to your CUCM, Unity, and or UCCX Systems.

May 12th, 2021 Login to Watch

As-Built Reporting Tips & Tricks

Common As-Built Report requests with some tips & tricks, including all IP phone serial numbers and firmware, hunt and route plan configurations, and phone registration.

Oct 7th, 2020 Login to Watch

Change Management Overview

Join us for an in-depth discussion and demo on how to use the Variphy Change Management tool to quickly troubleshoot issues caused by admin changes.

Jul 29th, 2020 Login to Watch

Past Cisco CUBE CDR Reporting Webinars

CUBE IOS: What to do when CUBE stops sending data and how to recover the data from Flash

Matt and Mike will show you what to do when CUBE stops sending data and how to recover the data from Flash.

May 25th, 2022 Login to Watch

Why Your Organization Needs Variphy CUBE Analytics

Variphy’s CUBE analytics makes tracking calls routing through a network easy. Our systems engineer Matt walks you through CUBE features, such as our customizable and dynamic reports and widgets.

Oct 12th, 2022 Login to Watch

Variphy 13.0 EFT: CUBE NTP Sync and time off on Call Data

Join Jim and Victor as they demo the new CUBE NTP Sync and time off on Call Data features.

May 18th, 2022 Login to Watch

Variphy 13.0 EFT Feature: CUBE Show all Events

Systems engineers Brian and Victor teach you how to utilize the new CUBE Event Grouping features in Variphy 13.0 EFT.

Mar 16th, 2022 Login to Watch

How to Deploy a CUBE Cluster

Are you using an older version of OVA? Our hosts guide on deploying a CUBE cluster with OVA version 12.2 and older.

Jan 19th, 2022 Login to Watch

CUBE Fields and Reports: FAQ

Don’t know where to start with CUBE fields and reports? In this webinar, we cover the most common field definitions and reporting requests. Join us!

Oct 27th, 2021 Login to Watch

Cisco CUBE Reporting

Dive into Variphy’s CUBE (Cisco Unified Border Element) Call Analytics Reporting! Matt and Dan will demo how Variphy’s CUBE Reporting makes it easy to track calls routing through a network destined to CUCM or elsewhere. Learn how your CUBE is routing calls within your network and with capacity utilization data, as well as other specific call feature events.

Jun 16th, 2021 Login to Watch

Past Cisco CUCM CDR Reporting & Analytics Webinars

How to Use the Real-Time Hunt Pilot Widget

Want to get the most up-to-date info on agent status? Systems engineer Vic demonstrates how to use Variphy’s latest widget to get real-time updates on hunt groups.

May 31st, 2023
How to Use the Real-Time Hunt Pilot Widget How to Use the Real-Time Hunt Pilot Widget

13.1 New Feature: Computed Ring Time

Why should you be utilizing computed ring time? SEs Jon and Matt show you 13.1’s new computed ring time and how the data provides granularity to your reports.

Jan 18th, 2023 Login to Watch

Advanced call type utilization for outside the box reporting

How to take advantage of Variphy's Rate tables to develop customized call types.

Mar 31st, 2021 Login to Watch

Advanced Search Set Usage

Learn how to use multiple Search Sets to get advanced views into specific calling scenarios. Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy CUCM CDR Call Analytics, as they shape all reports, dashboard widgets, alerts, and history search results.

Dec 16th, 2020 Login to Watch

Call Detail Search Sets

Call detail search sets allow users to customize widgets by filtering call detail records. Systems engineer Victor walks through how to build and use call detail search sets.

Nov 16th, 2022 Login to Watch

Call Scenarios 101 — Transferred Calls

Transferred calls – transfer to, transfer from, blind transfer, consultative transfer, and forward to – are types of call scenarios that can be identified via Variphy Call Analytics. SEs Jon and Mike discuss each scenario and how it can be utilized for more robust reporting.

Nov 2nd, 2022 Login to Watch

Call Transfers & Auto Attendant

Where are your employees transferring calls? How can you align your auto attendant to direct your customers appropriately? Systems engineer Matt demonstrates how to use C2G (Cradle to Grave) search to enhance customer experience.

Jun 1st, 2022 Login to Watch

Auto User Provisioning

New in Variphy 12.3.0: auto user provisioning. Jim and Matt demonstrate one of our latest features.

Sep 29th, 2021 Login to Watch

Basics of Cisco CDR

Understanding the basics of Cisco CDR.

Jul 22nd, 2020 Login to Watch

How to Build a Contact Center Dashboard (Without a Contact Center)

No contact center? No problem! In this workshop, Dre and Mike show you how to build a contact center-type dashboard for your hunt group, including information on hunt group agent status in real time.

Jul 19th, 2023
How to Build a Contact Center Dashboard (Without a Contact Center) How to Build a Contact Center Dashboard (Without a Contact Center)

Customizing Reports to Reflect Your Brand

How can you customize reports to reflect your brand? Systems engineer Jim walks through how to change colors and add logos to make your call analytics reports uniquely yours.

Sep 7th, 2022 Login to Watch

Cisco Cause Codes

Cisco Cause Codes can help you determine your call flow. Learn how to use Variphy’s reports on Cause Codes to understand call scenarios and termination reasons.

Oct 13th, 2021 Login to Watch

Extension Detail and Grouping

Systems engineers Matt and Jim cover the New Extension grouping changes in 12.3.0.

Aug 25th, 2021 Login to Watch

Cisco Native Call Queuing

Join Mike and Victor for a technical overview of the Cisco Native Call Queuing data available for reports in the Variphy environment. This includes events such as queue time, no answer from users, and average queue time fields.

Jun 23rd, 2021 Login to Watch

CDR Reporting: Work From Home vs. Office Productivity

Dre and Victor will coach you on how to use the phone type to compare productivity on virtual phones vs. hard phones in Variphy's CUCM CDR Reporting.

Jun 2nd, 2021 Login to Watch

CUCM CDR vs. UCCX Contact Center Reporting

Join Matt and Mike as they guide you through the differences between CDR and UCCX call reporting, and how they complement one another.

May 19th, 2021 Login to Watch

General Troubleshooting Steps for No Data

Top 5 troubleshooting steps for No Data issues. How to troubleshoot issues when you're getting no data.

Feb 17th, 2021 Login to Watch

COVID-19: How to Report on Your Now Fully Remote Workforce Pt. 2

Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.

Jul 15th, 2020 Login to Watch

COVID-19: How to Report on Your Now Fully Remote Workforce

Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.

Apr 22nd, 2020 Login to Watch

How Cisco CDR/Cradle to Grave Can Complement UCCX

See how Variphy's CDR "Cradle to Grave" reporting can complement Contact Center/UCCX by providing instant visibility into underlying data. Learn how Calls failing in CCX triggers, never make it to CSQ, To view calls bouncing out of CCX agents., and Quickly generate a report showing agents & non-agent organizational stats.

Mar 4th, 2020 Login to Watch

CDR Cradle to Grave Reporting

Get an in-depth demo of Variphy's CDR Cradle to Grave Reporting. Learn how to track complete call flows for each call in a single report. Easily visualize the Cradle to Grave sequence showing related calls "before" and "after" within the same time period searched. We'll also show you how to identify sequence events such as Transferred, Forwarded, and Conferenced calls.

Feb 5th, 2020 Login to Watch

Custom Attributes and Custom Labels

Use of Custom Attributes and Custom Labels help create Organizational based reports.

Mar 10th, 2021 Login to Watch

How Cisco CDR/Cradle to Grave Can Complement UCCX

See how Variphy's CDR "Cradle to Grave" reporting can complement Contact Center/UCCX by providing instant visibility into underlying data. Learn how Calls failing in CCX triggers, never make it to CSQ, To view calls bouncing out of CCX agents., and Quickly generate a report showing agents & non-agent organizational stats.

Feb 19th, 2020 Login to Watch

How to Build Rate Tables

Creating rate tables for call costing doesn’t have to be complicated. Join SE Jon as he demonstrates how easy it is to build basic call rating in Variphy.

May 24th, 2023
How to Build Rate Tables How to Build Rate Tables

How to build organizational summary reports with departments and end users

Let Mike and Matt show you how you can use CUCM CDR reporting and analytics to create organizational summary reports with departments and end users. Learn how to use search sets to include only the information that matters to you.

Jul 21st, 2021 Login to Watch

How to Customize Templates for CUCM

Variphy’s CUCM templates can be customized to meet your organization’s reporting needs. Join systems engineer Jon to learn how you can alter these templates with a few easy clicks.

May 3rd, 2023
How to Customize Templates for CUCM How to Customize Templates for CUCM

How to report Answer and Abandonment rates as calls traverse through your Call Handler

Systems Engineers Matt and Dre will show you how to report on answer and abandonment rates through Call Handler menu options or hunt groups. Some examples: Cradle to Grave on calls answered in under 30sec and average speed of answer.

Aug 3rd, 2022 Login to Watch

How to Troubleshoot Partial or Missing Data

What should you do if you can’t locate your calls in Variphy or Cisco CAR? Systems Engineer Jim demos you how to deal with UCM issues and retrieve your data.

Jun 22nd, 2022 Login to Watch

Building CDR Alerts and using Variphy's Configurable Device List

How to build CDR Alerts and utilize Variphy Devices/Lists for call stream capacity utilization metrics and convenient searching for CUCM Call Analytics.

Oct 21st, 2020 Login to Watch

How to Use Call Scenarios for Hunt Group Reports

Need to uncover nuanced data on your hunt groups? Join systems engineer Vic as he demonstrates how to use Variphy’s Call Scenarios filter to fine-tune hunt group reports.

Sep 6th, 2023
How to Use Call Scenarios for Hunt Group Reports How to Use Call Scenarios for Hunt Group Reports

Parked Calls

How do you identify parked calls? SEs Dre and Mike explain how to find parked calls, understand the differences in how calls are parked, and report on them.

Aug 31st, 2022 Login to Watch

Report on your organization's Busy Hours

Do you know how to report on your organization’s busy hours? SEs Jon and Brian demonstrate how to display these statistics and other data summaries in this workshop.

Mar 22nd, 2023 Login to Watch

Variphy Call Scenarios Explained

What do call scenarios like abandoned, answered, voicemail, connected, and not connected mean? Hosts and systems engineers Brian and Jim discuss each one in this workshop.

Jan 25th, 2023 Login to Watch

How to Use Grouping to Identify Call Events

Systems engineers Mike and Victor show you how to use grouping options in Variphy’s call reporting to identify multiple call attempts, first call resolution, cause codes, and more. Learn how this easy-to-use feature can help narrow your reports to find valuable information quickly.

Sep 28th, 2022 Login to Watch

Report Generation: Know Your Options

Wondering which options you should be using when you generate reports? Systems engineers Victor and Mike go over all our reporting features, such as period-over-period, summary stats, and grouping options.

Feb 2nd, 2022 Login to Watch

Capacity Utilization Reports & Dashboards

Systems engineers Victor and Dre cover capacity utilization reporting beyond monitoring gateways.

Sep 22nd, 2021 Login to Watch

How to: Find dormant or underutilized phones/users

Get an in-depth demo of how Variphy's Cisco CDR Reporting makes it easy to identify dormant phones or end users that haven't made or received any or a minimum number of calls so that CUCM licenses can be reclaimed and reassigned.

Feb 12th, 2020 Login to Watch

How Variphy determines call scenarios

Discuss how Variphy determines different call scenarios including abandoned, connected vs not connected, voicemail and consult transfer vs transfer.

Apr 7th, 2021 Login to Watch

Identifying Dropped Calls

Is your hunt group hanging up on your customers? Systems engineers Victor and Matt demonstrate how to use Variphy to isolate and report on calls dropped by hunt groups.

Jul 27th, 2022 Login to Watch

Improvements: Computed Ring Time & Cradle-to-Grave Sequence Persistence

Systems engineers Matt and Jim walk through Variphy’s improved computed CUCM ring time and cradle-to-grave sequence persistence. Learn how to filter out talk time from a previous call leg’s ring time.

Apr 27th, 2022 Login to Watch

Hunt Group Utilization

This session will expand on normal Hunt Group reporting in Variphy. This session goes in depth and covers reporting hunt group utilization by Hunt Descriptions.

Nov 4th, 2020 Login to Watch

LDAP Role Based Access

Walk through setting up AD integration and setting up application security roles for each group of users in AD.

Aug 26th, 2020 Login to Watch

Hunt Group Reporting with Cradle to Grave Advanced Search Sets

How/where are calls being transferred from Hunt Groups. Are rollover hunt groups being used/how often.

Jun 17th, 2020 Login to Watch

Hunt Group Reporting

Walk through creating and reporting Hunt Group and end user activity.

May 27th, 2020 Login to Watch

Introduction to Variphy New Features

We'll walk you through the latest features and enhancements available with Variphy. Watch a live demo and get your questions answered by our knowledgable engineers.

Apr 8th, 2020 Login to Watch

Quality Metrics

Join Vic and Matt as they dive into quality reporting from the UCM QoS records (CMR).

Sep 9th, 2020 Login to Watch

Quick Start Guide to UCM Call Analytics

You deployed Variphy for UCM Call Analytics . . . Now what? Our systems engineers show you how to perform these fundamental tasks: - Run reports - Perform a wildcard search - Show/hide columns (Recognizing CUCM attributes) - Add a dashboard or widget - Create and save a report

Jan 26th, 2022 Login to Watch

Rate Tables

Join Matt & Victor as they walk through utilizing rate tables within Call Analytics

Aug 12th, 2020 Login to Watch

How to: Build CUCM CDR Capacity Utilization Widgets and Reports

How to: Build CUCM CDR Capacity Utilization Widgets & Reports

Mar 11th, 2020 Login to Watch

Variphy Systems Engineers AMA!

Bring all your burning questions to our special AMA with systems engineers Brian, Mike, and Vic! They’ll be on hand to answer your questions, from product features to Planet Variphy and everything in between.

Oct 19th, 2022 Login to Watch

How to: Help with CUCM Management

Join Matt & Victor as they walk through Variphy modules to provide exposure and assistance for CUCM Management.

Aug 5th, 2020 Login to Watch

Report Templates: How to import and utilize

Join Brian and Dre as they show you how to import and utilize report templates.

May 4th, 2022 Login to Watch

Variphy report and alert delivery via WebEx ChatBot

Brian and Mike will show you how to configure and use Variphy's new Webex Chat delivery option for CDR and UCCX reports and alerts.

May 26th, 2021 Login to Watch

Variphy Cloud Functionality and Architecture

Learn about the functionality and architecture of the new Variphy Cloud.

Feb 3rd, 2021 Login to Watch

Using Cradle to Grave to Help Determine Unity Options

Advanced C2G to help determine which options are being utilized in Unity.

Nov 11th, 2020 Login to Watch

Variphy Departmental Productivity/End User Reporting

Use of Custom Attributes and Custom Labels help create Organizational based reports.

Sep 30th, 2020 Login to Watch

Variphy 12.2 Custom Labels

Create and use custom label sets for CUCM and/or UCCX within Variphy; replace Cisco technical terminology with what YOUR Organization uses.

Sep 23rd, 2020 Login to Watch

Using Cradle to Grave to Help Determine Unity Options

Advanced C2G to help determine which options are being utilized in Unity.

Jul 8th, 2020 Login to Watch

Variphy's Auto Database Archiving

Why should you utilize our Database Archiving feature? Jim and Victor will explain what it is and how to set it up on an existing cluster.

Aug 17th, 2022 Login to Watch

WebEx Chat Report & Alert Delivery

Systems engineers Matt and Mike demonstrate how to set up a WebEx Chat bot. Learn how you can generate chat usage reports and alerts in Variphy 12.3.

Sep 8th, 2021 Login to Watch

What's New in Variphy 12.1.5

Variphy's upcoming release 12.1.5 will offer a slew of Dashboard improvements.We will cover the new 'Grouping Statistics' and 'Announcement' widgets, a few new Dashboard display/formatting options, and a new CDR time frame option, as well as added functionality within our DID Management module.

Jun 10th, 2020 Login to Watch

Capacity Utilization Beyond Monitoring Gateways

Join Phil & Vic as they show how to easily build Capacity Utilization Widgets & Reports using Variphy.

Apr 1st, 2020 Login to Watch

What's New in Variphy 12.1.5

Variphy's upcoming release 12.1.5 will offer a slew of Dashboard improvements.We will cover the new 'Grouping Statistics' and 'Announcement' widgets, a few new Dashboard display/formatting options, and a new CDR time frame option, as well as added functionality within our DID Management module.

May 20th, 2020 Login to Watch

What's New in Variphy 12.2

Join Matt & Mike as they showcase all the new features in Variphy 12.2!

Aug 19th, 2020 Login to Watch

How to: Build CUCM CDR Capacity Utilization Widgets and Reports

How to: Build CUCM CDR Capacity Utilization Widgets & Reports

Jun 24th, 2020 Login to Watch

Past Cisco DID Number Management Webinars

DID Multi-Block Searching

Systems engineers Dre and Matt demonstrate how to perform Direct Inward Dialing (DID) multi-block searches.

Jan 12th, 2022 Login to Watch

Cisco DID Number Management

Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.

Sep 16th, 2020 Login to Watch

Cisco DID Number Management

Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.

Apr 15th, 2020 Login to Watch

Cisco DID Number Import

Learn how to import 1 or multiple DID Blocks into Variphy from CSV files to get up and running even faster.

Mar 25th, 2020 Login to Watch

Cisco DID Number Management

Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.

Mar 25th, 2020 Login to Watch

Cisco DID Number Management

Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.

Jan 22nd, 2020 Login to Watch

Cisco DID Number Management

Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.

Jan 8th, 2020 Login to Watch

Cisco DID Number Management

Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.

Dec 4th, 2019 Login to Watch

Cisco DID Number Management

Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.

Nov 20th, 2019 Login to Watch

Cisco DID Number Management

Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.

Nov 13th, 2019 Login to Watch

Past Cisco UCCX Webinars

How to Use Variphy’s UCCX Report Templates

Are you taking advantage of our easy-to-use templates for UCCX reports? Systems engineer Brian shows you how to configure reports to match your environment.

Aug 2nd, 2023
How to Use Variphy’s UCCX Report Templates How to Use Variphy’s UCCX Report Templates

13.1 New Feature: UCCX Search Support for Inactive Values

In this workshop, Variphy’s Matt and Mike demonstrate a feature in 13.1: the ability to search for inactive values. Learn more about the new Inactive Resource UCCX Reporting.

Jan 11th, 2023 Login to Watch

Variphy 13.0 EFT Feature: UCCX Audible Alerts

Did you hear? UCCX Audible Alerts are available in Variphy 13.0 Beta! Discover how to set it up on your dashboard.

Mar 30th, 2022 Login to Watch

UCCX Dashboard/Wallboard new features

Join Matt and Mike as they showcase the new the new UCCX Wallboard features within Variphy 12.2.3

Jan 20th, 2021 Login to Watch

UCCX Detail Columns: What the Data Represents

Systems engineer Mike reviews the most common UCCX detail columns every organization should be utilizing and what the data represents.

Apr 6th, 2022 Login to Watch

UCCX: Wrap-Up Reasons, Widget Search Sets

Do you know how to run reports on UCCX wrap-up reasons and utilize search sets in UCCX widgets? Dre and Brian walk you through these protocols in this webinar.

Dec 8th, 2021 Login to Watch

UCCX Handle and Ring No Answer Reports

Mike and Vic demonstrate a new option in 12.3.0: support for High Availability and Inclusion of Handle time in UCCX dashboards and reports.

Aug 18th, 2021 Login to Watch

UCCX Reporting: Identifying Employee Misuse

Vic and Mike show you how to use UCCX reporting to identify possible employee misuse or abuse. Learn how you can utilize data such as Ring No Answer (RNA) State, Talk time (<= 1 sec), Not Ready Counts, and State Details Login time to improve productivity.

Aug 4th, 2021 Login to Watch

UCCX Detail Descriptions

UCCX Detail Descriptions

Nov 18th, 2020 Login to Watch

Building UCCX Agent Reports

Walk through on how to build a meaningful UCCX Agent report.

May 6th, 2020 Login to Watch

CCX Widgets 101

SEs Brian and Vic demonstrate the types of widgets associated to UCCX analytics. Learn what you can do with our Agent- and CSQ-based widgets and more!

Feb 16th, 2022 Login to Watch

UCCX CSQ and Agent Time Interval Reports in Variphy 12.2

How to build and use Variphy's new UCCX Time Internal Analytics for CSQ and Agent Reports by Day of Week, Hour of Day, Date, Week, Month, and more.

Sep 2nd, 2020 Login to Watch

Building UCCX CSQ based reports

Join Phil & Mike as the walk you through Variphy UCCX Reporting. You'll learn how to build UCCX CSQ based reports.

May 13th, 2020 Login to Watch

Cisco UCCX Wallboards

Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.

Apr 29th, 2020 Login to Watch

Cisco UCCX Wallboards

Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.

Feb 26th, 2020 Login to Watch

Cisco UCCX Wallboards

Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.

Jan 15th, 2020 Login to Watch

Cisco UCCX Wallboards

Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.

Dec 18th, 2019 Login to Watch

Cisco UCCX Wallboards

Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.

Dec 12th, 2019 Login to Watch

Past Dashboards & Widgets Webinars

How to Use Computed Ring Time

What is computed ring time? Learn how to leverage this Variphy 13.1 feature in your day-to-day reporting to show hunt group and call park time to answer.

Nov 30th, 2022 Login to Watch

Widgets and Reports Every CCX Supervisor Should Use

Create a solid foundation for your dashboard and generate reports with information that matters to you. Systems engineers Dre and Mike discuss which widgets you should be using and the reporting features you should enable.

Feb 23rd, 2022 Login to Watch

Widget Wizard Workshop

Dre and Jim demystify the types of widgets in the Widget Wizard. Find out how to use widgets such as Call Distribution, Call History Details, and Call Statistic associated to UCM and CUBE analytics.

Feb 9th, 2022 Login to Watch

Building a UCM Admin Type Dashboard

Tips to help you build a Dashboard geared towards a UCM administrator.

Oct 14th, 2020 Login to Watch

Past Digital Events Webinars

Variphy Beyond 2022

Variphy hosts "Variphy Beyond", a live stream event featuring over $4K in prizes, Zoom Phone and Webex Calling roadmap, live product demos and Q&A, customer success stories, and so much more!

Oct 27th, 2022

Live Event: Variphy's Block Party

Variphy hosts our annual Block Party, a live event featuring over $6K in prizes, live product demos and Q&A, customer success stories, and so much more!

Sep 15th, 2021 Login to Watch

Variphy House Party: March 2021

You enjoyed the Block Party, now we're taking it inside for the House Party! Win over $5K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Product Roadmap

Mar 17th, 2021 Login to Watch

Variphy House Party: October 2020

You enjoyed the Block Party, now we're taking it inside for the House Party! Win over $5K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Product Roadmap

Oct 27th, 2020 Login to Watch

Variphy's Virtual Block Party 2020: Day 2 of 2

- Win over $6K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Drink Mixology Course

Jun 2nd, 2020 Login to Watch

Variphy's Virtual Block Party 2020: Day 1 of 2

- Win over $6K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Drink Mixology Course

Jun 1st, 2020 Login to Watch

Past System Administration Webinars

Migrating Linux OVA to Windows MSSQL Environment

SEs Mike and Matt host this workshop on moving from Linux OVA to a Windows MSSQL environment. Learn the step-by-step process of migration so you might satisfy your system’s environmental requirements.

Sep 14th, 2022 Login to Watch

3 Ways to Speed Up Variphy’s System

Is your system getting a little sluggish? It might be because Variphy has been running for a while. Learn how to check database size (EFT 13.0), memory utilization, and purge settings to improve speed.

Jun 8th, 2022 Login to Watch

Troubleshoot Remote Phone Control & Cisco Phone Macro

Learn how to troubleshoot Remote Phone Control and Cisco Phone Macro quickly. Systems engineer Brian demonstrates how to fix call quality, call logs, broadcast issues, and more!

Oct 5th, 2022 Login to Watch

How to Check Variphy System Alerts

Are you sure you’re set up to get important system alerts? SE Dre shows you how to check which alerts you are receiving and how to configure them for your organization’s needs.

Apr 13th, 2022 Login to Watch

How to configure Variphy SAML SSO with Azure AD

Join Matt and Dan as they demonstrate how to enable and configure SAML SSO authentication for Azure within Variphy.

Apr 21st, 2021 Login to Watch

How to Identify and Clean Up Hard Disk Consumption on the Variphy OVA

Learn how to identify the culprits of disk consumption and how you can safely clean them up on the Variphy Linux OVA.

Jun 9th, 2021 Login to Watch

How to Upgrade Variphy on Windows or Linux

Ready for an upgrade? Join us for a demonstration on how to update to the latest Variphy release on your Windows or Linux system.

Mar 29th, 2023 Login to Watch

Changing OVA App and Network Configs (HTTP(S) ports, DNS, NTP (TimeSync), Date, Enforcing TLS 1.2)

In this webinar, Victor and Brian will guide you through changing OVA app and network configurations (HTTP(S) ports, DNS, NTP (TimeSync), Date, Enforcing TLS 1.2).

Jul 14th, 2021 Login to Watch

How to Migrate Your Database Archives

What are the advantages of migrating your archives to a separate SQL? Mike and Brian discuss its benefits and walk you through how to do it easily.

Feb 15th, 2023 Login to Watch

How to Install an AD Signed Certificate on Variphy

Our knowledgeable systems engineers walk through step-by-step instructions on installing a signed certificate from Active Directory on a Variphy Windows system.

Dec 7th, 2022 Login to Watch

Understanding Variphy Application Logs

Application logs provide useful information on what's happening under your system's hood. Our knowledgeable systems engineers walk you through these logs so you can decipher incidents and find out what errors might have occurred.

Jul 20th, 2022 Login to Watch

Macros 101

Streamline and simplify your workflow with macros! Systems engineer Victor shows you how to create a macro, use a subset, and run it.

Jun 29th, 2022 Login to Watch

UC Admin 101: What You Should Be Doing

Brian and Victor cover what every UC Admin should build, run, and automate, including: UCM configurations to monitor via Change Management Top widgets to configure Top Macros to implement and how to leverage CDR to validate results Utilizing DID Management to eliminate the use of spreadsheets

Nov 17th, 2021 Login to Watch

How to: Upgrade to MySQL 8.0

As of February 5, 2021, MySQL 5.6 was designated as End of Life and is no longer supported by Oracle. Is your MySQL up to date? Variphy’s systems engineers demonstrate how to upgrade from MySQL 5.6 and below to MySQL 8.0 on a Windows server.

Oct 6th, 2021 Login to Watch

How to open and view Variphy support tickets in customer portal, search the KB

Do you have burning questions about our product? Brian and Dre will show you how you can search the knowledge base to get the answers you need. They’ll also cover how to open and view Variphy support tickets in the customer portal for the times you want further assistance.

Jul 28th, 2021 Login to Watch

Understanding some new Parameters available in Variphy

Matt and Vic will guide you through a tour of some new parameters available in Variphy: As-built’s - Headset inventory, Call Analytics - Non-Secured, Authenticated & Secured call reporting, Password complexity changes, System Admin vs. App Admin configurations.

Jun 30th, 2021 Login to Watch

How to Migrate to a new Linux OVA

Migrating your existing OVA Ubuntu implementation to a new OVA. Join Matt and Dre as they walk you through how to update Linux!

Apr 28th, 2021 Login to Watch

How to update your Variphy OVA Ubuntu operating system

Walk through how to update the Variphy OVA Ubuntu operating system.

Apr 14th, 2021 Login to Watch

Using and Troubleshooting Remote Phone Control

How to utilize and troubleshoot Remote Phone Control, including Call logs, finding missing calls (911), Call quality, and Broadcast.

May 5th, 2021 Login to Watch

Troubleshooting - Slow Reports

There are many reasons that your call reports could be taking longer than usual to generate. Insufficient memory allocation to MySQL or Java process, CUCM user lookup collisions, etc... Join us and learn how to troubleshoot and get your reports generating quickly.

Mar 3rd, 2021 Login to Watch

How to generate and install web-certificates-AD-signed

In this Webinar, we'll show you how to generate and install HTTPS certificates in Variphy.

Jan 27th, 2021 Login to Watch

Variphy Multi-Database Support: How to Archive Your 2022 Data

Is your database still cluttered with last year’s data? Systems engineers Mike and Jim demonstrate how to archive older data and start with a fresh database — while not losing visibility into 2022.

Feb 8th, 2023 Login to Watch

Variphy's Multi-Database Support

What is Multi-Database Support? Systems Engineers Jim and Brian will explain it and how to best leverage it.

Aug 10th, 2022 Login to Watch

Variphy User/Group Account Provisioning

Learn how to leverage CUCM configurations or Variphy Public Search Sets to create user and group accounts quickly! Systems engineers Jim and Dre show you the step-by-step process in this workshop.

Jul 13th, 2022 Login to Watch

Variphy 13.0 EFT Feature: Database Archiving

Why should you utilize our Database Archiving feature? SEs Jim and Dre explain the ins and outs of this new feature and how to use it.

Mar 23rd, 2022 Login to Watch

Variphy SAML SSO - Okta

Join Matt and Vic as they demonstrate how to enable and configure SAML SSO authentication for Okta IDP within Variphy.

Mar 24th, 2021 Login to Watch

Variphy Report Repository & Chat Delivery

Report History Repository, which stores both an activity record and the actual report file for each CUCM CDR or UCCX Call Analytics report that is requested, whether generated on-demand or via a schedule In addition to viewing user report activity, the Repository provides the ability for reports to be (re)downloaded, URL or chat delivery, which is must faster and will consume fewer resources than regenerating the report, since the report file is stored on the file system.

Feb 10th, 2021 Login to Watch

What's New in Variphy 12.2.3

Matt and Mike introduce the new features included in Variphy 12.2.3.

Jan 13th, 2021 Login to Watch

Using Public Search sets to build Security Profiles

Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy CUCM CDR Call Analytics, as they shape all reports, dashboard widgets, alerts, and history search results. In this webinar, we'll walk you through how to build Security Profiles using Public Search Sets.

Dec 9th, 2020 Login to Watch

Past Webex Calling Reporting & Analytics Webinars

Auto Attendant, Hunt Group, and Queue Reporting

Curious about the differences between auto attendant, hunt group, and queue reporting? Systems engineer Mike goes over each one and how they can help you get better insight into your Webex Calling data.

Aug 30th, 2023
Auto Attendant, Hunt Group, and Queue Reporting Auto Attendant, Hunt Group, and Queue Reporting

Webex Calling: Voicemail Tracking, Call Queues, and More

Variphy 15.2 brings exciting new features to our Webex Calling analytics solution. Join us to see all the improvements we have in store, including voicemail call tracking, hunt group reporting, and call queues.

Sep 20th, 2023
Webex Calling: Voicemail Tracking, Call Queues, and More Webex Calling: Voicemail Tracking, Call Queues, and More

Everything You Need to Know About Webex Calling Report Templates

Want to know how you can generate Webex Calling reports efficiently? Systems engineer Mike walks through Variphy’s Webex Calling Report templates and how to utilize them for your organization.

Jul 12th, 2023
Everything You Need to Know About Webex Calling Report Templates Everything You Need to Know About Webex Calling Report Templates

Webex Calling Dashboards & Widgets

Webex Calling users can get valuable insight into their data with Variphy’s configurable dashboards and drag-and-drop widgets. In this workshop, systems engineer Mike demonstrates how to build a dashboard and customize it to fit your needs.

Jun 21st, 2023
Webex Calling Dashboards & Widgets Webex Calling Dashboards & Widgets

Build Webex Calling Reports

What Webex Calling reports should you be generating regularly? SE Mike walks through some of these common reports and how to build them in Variphy.

May 10th, 2023
Build Webex Calling Reports Build Webex Calling Reports

Webex Calling On-Premises Deployment

Mike walks you through deploying a Webex Calling Platform in Variphy.

Apr 19th, 2023
Webex Calling On-Premises Deployment Webex Calling On-Premises Deployment

Webex Calling Reporting and Analytics

Join Product Manager Kyle Aebischer and Systems Engineer Mike Stratton as they walk you through Variphy’s Call Analytics for Webex Calling. Display your data how you want it. Easily search, analyze, and report on your team’s Webex Calling activity.

Apr 12th, 2023
Webex Calling Reporting and Analytics Webex Calling Reporting and Analytics

Past Zoom Phone Reporting & Analytics Webinars

How to Report on Common Area Calls for Zoom Phone

Variphy 15.2 introduces the ability to report your common area calls. Join SE Matt as he walks through this latest update to our Zoom Phone analytics solution.

Aug 9th, 2023
How to Report on Common Area Calls for Zoom Phone How to Report on Common Area Calls for Zoom Phone

How to Build Reports for Your Zoom Phone Call Queues

With Variphy’s Zoom Phone integration, you can build reports with the level of granularity your organization needs. Join Matt as he demonstrates how to use secondary grouping to identify calls to Called Queues or Call Departments.

Jul 26th, 2023
How to Build Reports for Your Zoom Phone Call Queues How to Build Reports for Your Zoom Phone Call Queues

Zoom Dashboards & Reports

Variphy’s customizable reports and dashboards give Zoom users flexibility with their data. SE Brian shows you how to configure your dashboard with widgets and generate reports with the info you want.

May 17th, 2023
Zoom Dashboards & Reports Zoom Dashboards & Reports

How to Build a Zoom Admin Dashboard

Which widgets should you have on your Zoom Admin dashboard? Systems engineer Matt walks through how to choose the right widgets and searches to build a dashboard that works for you.

Apr 26th, 2023
How to Build a Zoom Admin Dashboard How to Build a Zoom Admin Dashboard

How to Use Templates in Variphy Zoom Phone Analytics

Variphy offers customizable templates for Zoom Phone analytics reports. Learn how to download and adjust our templates to fit your organization’s needs!

Mar 15th, 2023
How to Use Templates in Variphy Zoom Phone Analytics How to Use Templates in Variphy Zoom Phone Analytics

Variphy Zoom Phone Analytics: Reports & Dashboards

Variphy’s robust reporting and dashboards are available for Zoom Phone! Systems engineers Vic and Matt show you how to take advantage of our latest feature to boost your Zoom Phone analytics reports.

Mar 8th, 2023
Variphy Zoom Phone Analytics: Reports & Dashboards Variphy Zoom Phone Analytics: Reports & Dashboards

Variphy Zoom Phone Analytics: On-Premise Installation

Get your Variphy Analytics for Zoom Phone up and running quickly! Our knowledgeable SEs demonstrate how to set up your Zoom account correctly using Private OAuth App.

Mar 1st, 2023 Login to Watch

Zoom Phone Reporting 101

Variphy 14.0 introduces analytics and reporting support for Zoom Phone. Systems engineers Victor and Matt demonstrate how to build dashboards and generate reports with our new feature.

Dec 14th, 2022 Login to Watch

How to Use Templates in Variphy Zoom Phone Analytics

Variphy offers customizable templates for Zoom Phone analytics reports. Learn how to download and adjust our templates to fit your organization’s needs!

Mar 17th, 2021
How to Use Templates in Variphy Zoom Phone Analytics How to Use Templates in Variphy Zoom Phone Analytics