![]() |
Webinar: UCCX Dashboard/Wallboard new featuresJoin Matt and Mike as they showcase the new the new UCCX Wallboard features within Variphy 12.2.3 Register Wed Jan 20, 2021 @ 11 AM US/Pacific |
![]() |
Webinar: HTTPS Web Certificates: CA / WildcardIn this Webinar, we'll show you how to generate and install HTTPS certificates in Variphy. Register Wed Jan 27, 2021 @ 11 AM US/Pacific |
![]() |
Webinar: Variphy Cloud Functionality and ArchitectureLearn about the functionality and architecture of the new Variphy Cloud. Register Wed Feb 3, 2021 @ 11 AM US/Pacific |
![]() |
Webinar: Variphy Report Repository & Chat DeliveryReport History Repository, which stores both an activity record and the actual report file for each CUCM CDR or UCCX Call Analytics report that is requested, whether generated on-demand or via a schedule In addition to viewing user report activity, the Repository provides the ability for reports to be (re)downloaded, URL or chat delivery, which is must faster and will consume fewer resources than regenerating the report, since the report file is stored on the file system. Register Wed Feb 10, 2021 @ 11 AM US/Pacific |
![]() |
Webinar: General Troubleshooting Steps for No DataTop 5 troubleshooting steps for No Data issues. Register Wed Feb 17, 2021 @ 11 AM US/Pacific |
![]() |
Webinar: Cisco CUBE ReportingVariphy CUBE Configuration & Reporting. Register Wed Feb 24, 2021 @ 11 AM US/Pacific |
As-Built Reporting Tips & Tricks
Common As-Built Report requests with some tips & tricks, including all IP phone serial numbers and firmware, hunt and route plan configurations, and phone registration. |
Watch the Webinar |
Change Management Overview
Join us for an in-depth discussion and demo on how to use the Variphy Change Management tool to quickly troubleshoot issues caused by admin changes. |
Watch the Webinar |
Advanced Search Set Usage
Learn how to use multiple Search Sets to get advanced views into specific calling scenarios. Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy CUCM CDR Call Analytics, as they shape all reports, dashboard widgets, alerts, and history search results. |
Watch the Webinar |
Basics of Cisco CDR
Understanding the basics of Cisco CDR. |
Watch the Webinar |
Building Business Unit Based Reports
Use of Custom Attributes and Custom Labels help create Organizational based reports. |
Watch the Webinar |
Building CDR Alerts and using Variphy's Configurable Device List
How to build CDR Alerts and utilize Variphy Devices/Lists for call stream capacity utilization metrics and convenient searching for CUCM Call Analytics. |
Watch the Webinar |
Capacity Utilization Beyond Monitoring Gateways
Join Phil & Vic as they show how to easily build Capacity Utilization Widgets & Reports using Variphy. |
Watch the Webinar |
CDR Cradle to Grave Reporting
Get an in-depth demo of Variphy's CDR Cradle to Grave Reporting. Learn how to track complete call flows for each call in a single report. Easily visualize the Cradle to Grave sequence showing related calls "before" and "after" within the same time period searched. We'll also show you how to identify sequence events such as Transferred, Forwarded, and Conferenced calls. |
Watch the Webinar |
COVID-19: How to Report on Your Now Fully Remote Workforce
Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce. |
Watch the Webinar |
COVID-19: How to Report on Your Now Fully Remote Workforce Pt. 2
Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce. |
Watch the Webinar |
CUCM Phone Macros
Have you ever had to walk around your offices manually pushing buttons on IP phones in order to enable a certain setting (corporate logo, ringtone, erase a setting, etc.)? Variphy's Cisco Phone Macros provide a simple way of changing the backgrounds on all your IP phones, testing the MeetMe conferencing of phones at a satellite location, or even validating call admission control over a WAN link. In the end, using Phone Macro will reduce your administrative burden and increase your efficiency. |
Watch the Webinar |
How Cisco CDR/Cradle to Grave Can Complement UCCX
See how Variphy's CDR "Cradle to Grave" reporting can complement Contact Center/UCCX by providing instant visibility into underlying data. Learn how Calls failing in CCX triggers, never make it to CSQ, To view calls bouncing out of CCX agents., and Quickly generate a report showing agents & non-agent organizational stats. |
Watch the Webinar |
How to: Build CUCM CDR Capacity Utilization Widgets and Reports
How to: Build CUCM CDR Capacity Utilization Widgets & Reports |
Watch the Webinar |
How to: Find dormant or underutilized phones/users
Get an in-depth demo of how Variphy's Cisco CDR Reporting makes it easy to identify dormant phones or end users that haven't made or received any or a minimum number of calls so that CUCM licenses can be reclaimed and reassigned. |
Watch the Webinar |
How to: Help with CUCM Management
Join Matt & Victor as they walk through Variphy modules to provide exposure and assistance for CUCM Management. |
Watch the Webinar |
Hunt Group Reporting
Walk through creating and reporting Hunt Group and end user activity. |
Watch the Webinar |
Hunt Group Reporting with Cradle to Grave Advanced Search Sets
How/where are calls being transferred from Hunt Groups. Are rollover hunt groups being used/how often. |
Watch the Webinar |
Hunt Group Utilization
This session will expand on normal Hunt Group reporting in Variphy. This session goes in depth and covers reporting hunt group utilization by Hunt Descriptions. |
Watch the Webinar |
Introduction to Variphy New Features
We'll walk you through the latest features and enhancements available with Variphy. Watch a live demo and get your questions answered by our knowledgable engineers. |
Watch the Webinar |
LDAP Role Based Access
Walk through setting up AD integration and setting up application security roles for each group of users in AD. |
Watch the Webinar |
Quality Metrics
Join Vic and Matt as they dive into quality reporting from the UCM QoS records (CMR). |
Watch the Webinar |
Rate Tables
Join Matt & Victor as they walk through utilizing rate tables within Call Analytics |
Watch the Webinar |
Using Cradle to Grave to Help Determine Unity Options
Advanced C2G to help determine which options are being utilized in Unity. |
Watch the Webinar |
Variphy 12.2 Custom Labels
Create and use custom label sets for CUCM and/or UCCX within Variphy; replace Cisco technical terminology with what YOUR Organization uses. |
Watch the Webinar |
Variphy Departmental Productivity/End User Reporting
Variphy Departmental productivity/end user reporting |
Watch the Webinar |
What's New in Variphy 12.1.5
Variphy's upcoming release 12.1.5 will offer a slew of Dashboard improvements.We will cover the new 'Grouping Statistics' and 'Announcement' widgets, a few new Dashboard display/formatting options, and a new CDR time frame option, as well as added functionality within our DID Management module. |
Watch the Webinar |
What's New in Variphy 12.2
Join Matt & Mike as they showcase all the new features in Variphy 12.2! |
Watch the Webinar |
Cisco DID Number Import
Learn how to import 1 or multiple DID Blocks into Variphy from CSV files to get up and running even faster. |
Watch the Webinar |
Cisco DID Number Management
Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions. |
Watch the Webinar |
Building UCCX Agent Reports
Walk through on how to build a meaningful UCCX Agent report. |
Watch the Webinar |
Building UCCX CSQ based reports
Join Phil & Mike as the walk you through Variphy UCCX Reporting. You'll learn how to build UCCX CSQ based reports. |
Watch the Webinar |
Cisco UCCX Wallboards
Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen. |
Watch the Webinar |
UCCX CSQ and Agent Time Interval Reports in Variphy 12.2
How to build and use Variphy's new UCCX Time Internal Analytics for CSQ and Agent Reports by Day of Week, Hour of Day, Date, Week, Month, and more. |
Watch the Webinar |
UCCX Detail Descriptions
UCCX Detail Descriptions |
Watch the Webinar |
Building a UCM Admin Type Dashboard
Tips to help you build a Dashboard geared towards a UCM administrator. |
Watch the Webinar |
Using Public Search sets to build Security Profiles
Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy CUCM CDR Call Analytics, as they shape all reports, dashboard widgets, alerts, and history search results. In this webinar, we'll walk you through how to build Security Profiles using Public Search Sets. |
Watch the Webinar |
What's New in Variphy 12.2.3
Matt and Mike introduce the new features included in Variphy 12.2.3. |
Watch the Webinar |
Variphy's Virtual Block Party 2020: Day 1 of 2
- Win over $6K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Drink Mixology Course |
Watch the Webinar |
Variphy's Virtual Block Party 2020: Day 2 of 2
- Win over $6K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Drink Mixology Course |
Watch the Webinar |
Variphy House Party: October 2020
You enjoyed the Block Party, now we're taking it inside for the House Party! Win over $5K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Product Roadmap |
Watch the Webinar |