Variphy Webinars

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Upcoming Technical Webinars (5)

For engineers by engineers All Times US/Pacific

Webinar: CUCM Phone Macros

Have you ever had to walk around your offices manually pushing buttons on IP phones in order to enable a certain setting (corporate logo, ringtone, erase a setting, etc.)? Variphy's Cisco Phone Macros provide a simple way of changing the backgrounds on all your IP phones, testing the MeetMe conferencing of phones at a satellite location, or even validating call admission control over a WAN link. In the end, using Phone Macro will reduce your administrative burden and increase your efficiency.

Register Wed Dec 2, 2020 @ 11 AM US/Pacific
Webinar: Using Public Search sets to build Security Profiles

Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy CUCM CDR Call Analytics, as they shape all reports, dashboard widgets, alerts, and history search results. In this webinar, we'll walk you through how to build Security Profiles using Public Search Sets.

Register Wed Dec 9, 2020 @ 11 AM US/Pacific
Webinar: Advanced Search Set Usage

Learn how to use multiple Search Sets to get advanced views into specific calling scenarios. Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy CUCM CDR Call Analytics, as they shape all reports, dashboard widgets, alerts, and history search results.

Register Wed Dec 16, 2020 @ 11 AM US/Pacific
Webinar: What's New in Variphy 12.2.3

Matt and Mike introduce the new features included in Variphy 12.2.3.

Register Wed Jan 13, 2021 @ 11 AM US/Pacific
Webinar: HTTPS Web Certificates: CA / Wildcard

In this Webinar, we'll show you how to generate and install HTTPS certificates in Variphy.

Register Wed Jan 27, 2021 @ 11 AM US/Pacific

Past Webinars

Change Management & As-Built Reporting

As-Built Reporting Tips & Tricks

Common As-Built Report requests with some tips & tricks, including all IP phone serial numbers and firmware, hunt and route plan configurations, and phone registration.

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Change Management Overview

Join us for an in-depth discussion and demo on how to use the Variphy Change Management tool to quickly troubleshoot issues caused by admin changes.

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Cisco CDR

Basics of Cisco CDR

Understanding the basics of Cisco CDR.

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Building Business Unit Based Reports

Use of Custom Attributes and Custom Labels help create Organizational based reports.

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Building CDR Alerts and using Variphy's Configurable Device List

How to build CDR Alerts and utilize Variphy Devices/Lists for call stream capacity utilization metrics and convenient searching for CUCM Call Analytics.

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Capacity Utilization Beyond Monitoring Gateways

Join Phil & Vic as they show how to easily build Capacity Utilization Widgets & Reports using Variphy.

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CDR Cradle to Grave Reporting

Get an in-depth demo of Variphy's CDR Cradle to Grave Reporting. Learn how to track complete call flows for each call in a single report. Easily visualize the Cradle to Grave sequence showing related calls "before" and "after" within the same time period searched. We'll also show you how to identify sequence events such as Transferred, Forwarded, and Conferenced calls.

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COVID-19: How to Report on Your Now Fully Remote Workforce

Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.

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COVID-19: How to Report on Your Now Fully Remote Workforce Pt. 2

Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.

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How Cisco CDR/Cradle to Grave Can Complement UCCX

See how Variphy's CDR "Cradle to Grave" reporting can complement Contact Center/UCCX by providing instant visibility into underlying data. Learn how Calls failing in CCX triggers, never make it to CSQ, To view calls bouncing out of CCX agents., and Quickly generate a report showing agents & non-agent organizational stats.

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How to: Build CUCM CDR Capacity Utilization Widgets and Reports

How to: Build CUCM CDR Capacity Utilization Widgets & Reports

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How to: Find dormant or underutilized phones/users

Get an in-depth demo of how Variphy's Cisco CDR Reporting makes it easy to identify dormant phones or end users that haven't made or received any or a minimum number of calls so that CUCM licenses can be reclaimed and reassigned.

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How to: Help with CUCM Management

Join Matt & Victor as they walk through Variphy modules to provide exposure and assistance for CUCM Management.

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Hunt Group Reporting

Walk through creating and reporting Hunt Group and end user activity.

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Hunt Group Reporting with Cradle to Grave Advanced Search Sets

How/where are calls being transferred from Hunt Groups. Are rollover hunt groups being used/how often.

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Hunt Group Utilization

This session will expand on normal Hunt Group reporting in Variphy. This session goes in depth and covers reporting hunt group utilization by Hunt Descriptions.

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Introduction to Variphy New Features

We'll walk you through the latest features and enhancements available with Variphy. Watch a live demo and get your questions answered by our knowledgable engineers.

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LDAP Role Based Access

Walk through setting up AD integration and setting up application security roles for each group of users in AD.

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Quality Metrics

Join Vic and Matt as they dive into quality reporting from the UCM QoS records (CMR).

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Rate Tables

Join Matt & Victor as they walk through utilizing rate tables within Call Analytics

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Using Cradle to Grave to Help Determine Unity Options

Advanced C2G to help determine which options are being utilized in Unity.

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Variphy 12.2 Custom Labels

Create and use custom label sets for CUCM and/or UCCX within Variphy; replace Cisco technical terminology with what YOUR Organization uses.

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Variphy Departmental Productivity/End User Reporting

Variphy Departmental productivity/end user reporting

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What's New in Variphy 12.1.5

Variphy's upcoming release 12.1.5 will offer a slew of Dashboard improvements.We will cover the new 'Grouping Statistics' and 'Announcement' widgets, a few new Dashboard display/formatting options, and a new CDR time frame option, as well as added functionality within our DID Management module.

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What's New in Variphy 12.2

Join Matt & Mike as they showcase all the new features in Variphy 12.2!

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Cisco DID Number Management

Cisco DID Number Import

Learn how to import 1 or multiple DID Blocks into Variphy from CSV files to get up and running even faster.

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Cisco DID Number Management

Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.

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Cisco UCCX

Building UCCX Agent Reports

Walk through on how to build a meaningful UCCX Agent report.

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Building UCCX CSQ based reports

Join Phil & Mike as the walk you through Variphy UCCX Reporting. You'll learn how to build UCCX CSQ based reports.

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Cisco UCCX Wallboards

Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.

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UCCX CSQ and Agent Time Interval Reports in Variphy 12.2

How to build and use Variphy's new UCCX Time Internal Analytics for CSQ and Agent Reports by Day of Week, Hour of Day, Date, Week, Month, and more.

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UCCX Detail Descriptions

UCCX Detail Descriptions

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Dashboards & Widgets

Building a UCM Admin Type Dashboard

Tips to help you build a Dashboard geared towards a UCM administrator.

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System Administration

Variphy Block Party 2020

Variphy's Virtual Block Party 2020: Day 1 of 2

- Win over $6K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Drink Mixology Course

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Variphy's Virtual Block Party 2020: Day 2 of 2

- Win over $6K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Drink Mixology Course

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Variphy House Party

Variphy House Party: October 2020

You enjoyed the Block Party, now we're taking it inside for the House Party! Win over $5K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Product Roadmap

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