Ready for an upgrade? Join us for a demonstration on how to update to the latest Variphy release on your Windows or Linux system.
Register
Join Product Manager Kyle Aebischer and Systems Engineer Mike Stratton as they walk you through Variphy’s Call Analytics for Webex Calling. Display your data how you want it. Easily search, analyze, and report on your team’s Webex Calling activity.
RegisterHave you upgraded to 13.1? Learn about Variphy’s latest features, such as computed ring time, expiring license alerting, UCCX inactive values, multi-cluster CUBE reporting, and more!
Variphy 13.0 GA is here! Dre and Victor present an overview of Variphy 13.0 features, including Multi-Database Support, Auto Database Archiving, Audible UCCX Widget Threshold Alerting, and more. Find out why you should upgrade to Variphy 13.0 and take advantage of these new features.
Brief overview of the new features in Variphy 13.0 - Multi-Database support - Auto database archiving - Audible UCCX Widget threshold alerting - Ability to report individual CUBE Events - Send email alerts upon scheduled report error - Handle unexpected DateTime prefixes for CUBE CDR processing - Handle incomplete CUBE CDR files for processing - CUBE CDR alert monitoring - Active Directory authentication improvements - Allow Dashboard permalinks to bypass SSO Authentication - Add/Enforce maximum
Variphy’s improved computed CUCM ring time and cradle-to-grave sequence persistence allows users to filter out talk time from a previous call leg’s ring time.
Variphy 13.0 EFT is here! Join Vic and Phil as they discuss its exciting new features. Interested in signing up? Head to Planet Variphy to find out how!
Variphy 13.0 EFT is here! Join systems engineer Victor as he highlights its exciting new features. Interested in signing up? Head to Planet Variphy to find out how!
Variphy 13.0 EFT has big, new features – but we also updated the little things to make your workload easier. SEs Mike and Jim go over these small-but-mighty improvements to our reports, widgets, and email alerts.
Variphy 13.0 EFT is here! Join Vic and Phil as they discuss its exciting new features. Interested in signing up? Head to Planet Variphy to find out how!
Systems engineers Matt and Mike go over new features rolling out in 12.4, including: Brute Force Login Configuration, UCCX Wrap-Up Reasons, UCCX Search Sets in Widgets, Schedule Report Delivery Emails (Upon Failures), Widget Caching, and C2G Improvements (Related Calls of Related Calls)
You asked, we provided! Team Variphy picked the top 10 most requested report templates and have made them available for download. In this webinar, we’ll show you how to use these templates to generate insightful reports.
Systems engineers Brian and Matt highlight the most exciting new features rolling out in version 12.3.0!
What are CUCM subsets, and why should you be using them? Systems engineers Matt and Dre explain the value of subsets and show you how to utilize them in Variphy.
Systems engineers Jim and Matt host this how-to on Variphy Change Management. They demonstrate setting up and performing log analysis in this webinar.
Learn how to automate Variphy's Change Management reports to identify specific changes made to your CUCM, Unity, and or UCCX Systems.
Common As-Built Report requests with some tips & tricks, including all IP phone serial numbers and firmware, hunt and route plan configurations, and phone registration.
Join us for an in-depth discussion and demo on how to use the Variphy Change Management tool to quickly troubleshoot issues caused by admin changes.
Variphy’s CUBE analytics makes tracking calls routing through a network easy. Our systems engineer Matt walks you through CUBE features, such as our customizable and dynamic reports and widgets.
Matt and Mike will show you what to do when CUBE stops sending data and how to recover the data from Flash.
Join Jim and Victor as they demo the new CUBE NTP Sync and time off on Call Data features.
Systems engineers Brian and Victor teach you how to utilize the new CUBE Event Grouping features in Variphy 13.0 EFT.
Are you using an older version of OVA? Our hosts guide on deploying a CUBE cluster with OVA version 12.2 and older.
Don’t know where to start with CUBE fields and reports? In this webinar, we cover the most common field definitions and reporting requests. Join us!
Dive into Variphy’s CUBE (Cisco Unified Border Element) Call Analytics Reporting! Matt and Dan will demo how Variphy’s CUBE Reporting makes it easy to track calls routing through a network destined to CUCM or elsewhere. Learn how your CUBE is routing calls within your network and with capacity utilization data, as well as other specific call feature events.
Dive into Variphy’s CUBE (Cisco Unified Border Element) Call Analytics Reporting! Matt and Dan will demo how Variphy’s CUBE Reporting makes it easy to track calls routing through a network destined to CUCM or elsewhere. Learn how your CUBE is routing calls within your network and with capacity utilization data, as well as other specific call feature events.
Why should you be utilizing computed ring time? SEs Jon and Matt show you 13.1’s new computed ring time and how the data provides granularity to your reports.
Call detail search sets allow users to customize widgets by filtering call detail records. Systems engineer Victor walks through how to build and use call detail search sets.
Transferred calls – transfer to, transfer from, blind transfer, consultative transfer, and forward to – are types of call scenarios that can be identified via Variphy Call Analytics. SEs Jon and Mike discuss each scenario and how it can be utilized for more robust reporting.
Where are your employees transferring calls? How can you align your auto attendant to direct your customers appropriately? Systems engineer Matt demonstrates how to use C2G (Cradle to Grave) search to enhance customer experience.
New in Variphy 12.3.0: auto user provisioning. Jim and Matt demonstrate one of our latest features.
Learn how to use multiple Search Sets to get advanced views into specific calling scenarios. Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy CUCM CDR Call Analytics, as they shape all reports, dashboard widgets, alerts, and history search results.
How to build CDR Alerts and utilize Variphy Devices/Lists for call stream capacity utilization metrics and convenient searching for CUCM Call Analytics.
Understanding the basics of Cisco CDR.
Join Phil & Vic as they show how to easily build Capacity Utilization Widgets & Reports using Variphy.
Systems Engineers Matt and Dre will show you how to report on answer and abandonment rates through Call Handler menu options or hunt groups. Some examples: Cradle to Grave on calls answered in under 30sec and average speed of answer.
Systems engineers Victor and Dre cover capacity utilization reporting beyond monitoring gateways.
Systems engineers Matt and Jim cover the New Extension grouping changes in 12.3.0.
Join Mike and Victor for a technical overview of the Cisco Native Call Queuing data available for reports in the Variphy environment. This includes events such as queue time, no answer from users, and average queue time fields.
How can you customize reports to reflect your brand? Systems engineer Jim walks through how to change colors and add logos to make your call analytics reports uniquely yours.
Join Matt and Mike as they guide you through the differences between CDR and UCCX call reporting, and how they complement one another.
Use of Custom Attributes and Custom Labels help create Organizational based reports.
What do call scenarios like abandoned, answered, voicemail, connected, and not connected mean? Hosts and systems engineers Brian and Jim discuss each one in this workshop.
Dre and Victor will coach you on how to use the phone type to compare productivity on virtual phones vs. hard phones in Variphy's CUCM CDR Reporting.
Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.
Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.
Get an in-depth demo of Variphy's CDR Cradle to Grave Reporting. Learn how to track complete call flows for each call in a single report. Easily visualize the Cradle to Grave sequence showing related calls "before" and "after" within the same time period searched. We'll also show you how to identify sequence events such as Transferred, Forwarded, and Conferenced calls.
What should you do if you can’t locate your calls in Variphy or Cisco CAR? Systems Engineer Jim demos you how to deal with UCM issues and retrieve your data.
Cisco Cause Codes can help you determine your call flow. Learn how to use Variphy’s reports on Cause Codes to understand call scenarios and termination reasons.
You deployed Variphy for UCM Call Analytics . . . Now what? Our systems engineers show you how to perform these fundamental tasks: - Run reports - Perform a wildcard search - Show/hide columns (Recognizing CUCM attributes) - Add a dashboard or widget - Create and save a report
How to take advantage of Variphy's Rate tables to develop customized call types.
Let Mike and Matt show you how you can use CUCM CDR reporting and analytics to create organizational summary reports with departments and end users. Learn how to use search sets to include only the information that matters to you.
Wondering which options you should be using when you generate reports? Systems engineers Victor and Mike go over all our reporting features, such as period-over-period, summary stats, and grouping options.
Top 5 troubleshooting steps for No Data issues. How to troubleshoot issues when you're getting no data.
Systems engineers Matt and Jim walk through Variphy’s improved computed CUCM ring time and cradle-to-grave sequence persistence. Learn how to filter out talk time from a previous call leg’s ring time.
How do you identify parked calls? SEs Dre and Mike explain how to find parked calls, understand the differences in how calls are parked, and report on them.
Discuss how Variphy determines different call scenarios including abandoned, connected vs not connected, voicemail and consult transfer vs transfer.
Is your hunt group hanging up on your customers? Systems engineers Victor and Matt demonstrate how to use Variphy to isolate and report on calls dropped by hunt groups.
This session will expand on normal Hunt Group reporting in Variphy. This session goes in depth and covers reporting hunt group utilization by Hunt Descriptions.
Join Vic and Matt as they dive into quality reporting from the UCM QoS records (CMR).
Walk through setting up AD integration and setting up application security roles for each group of users in AD.
Join Matt & Victor as they walk through Variphy modules to provide exposure and assistance for CUCM Management.
How/where are calls being transferred from Hunt Groups. Are rollover hunt groups being used/how often.
See how Variphy's CDR "Cradle to Grave" reporting can complement Contact Center/UCCX by providing instant visibility into underlying data. Learn how Calls failing in CCX triggers, never make it to CSQ, To view calls bouncing out of CCX agents., and Quickly generate a report showing agents & non-agent organizational stats.
Do you know how to report on your organization’s busy hours? SEs Jon and Brian demonstrate how to display these statistics and other data summaries in this workshop.
How to: Build CUCM CDR Capacity Utilization Widgets & Reports
Walk through creating and reporting Hunt Group and end user activity.
We'll walk you through the latest features and enhancements available with Variphy. Watch a live demo and get your questions answered by our knowledgable engineers.
Join Matt & Victor as they walk through utilizing rate tables within Call Analytics
See how Variphy's CDR "Cradle to Grave" reporting can complement Contact Center/UCCX by providing instant visibility into underlying data. Learn how Calls failing in CCX triggers, never make it to CSQ, To view calls bouncing out of CCX agents., and Quickly generate a report showing agents & non-agent organizational stats.
Bring all your burning questions to our special AMA with systems engineers Brian, Mike, and Vic! They’ll be on hand to answer your questions, from product features to Planet Variphy and everything in between.
Systems engineers Mike and Victor show you how to use grouping options in Variphy’s call reporting to identify multiple call attempts, first call resolution, cause codes, and more. Learn how this easy-to-use feature can help narrow your reports to find valuable information quickly.
Why should you utilize our Database Archiving feature? Jim and Victor will explain what it is and how to set it up on an existing cluster.
Join Brian and Dre as they show you how to import and utilize report templates.
Brian and Mike will show you how to configure and use Variphy's new Webex Chat delivery option for CDR and UCCX reports and alerts.
Learn about the functionality and architecture of the new Variphy Cloud.
Advanced C2G to help determine which options are being utilized in Unity.
Use of Custom Attributes and Custom Labels help create Organizational based reports.
Create and use custom label sets for CUCM and/or UCCX within Variphy; replace Cisco technical terminology with what YOUR Organization uses.
Advanced C2G to help determine which options are being utilized in Unity.
Systems engineers Matt and Mike demonstrate how to set up a WebEx Chat bot. Learn how you can generate chat usage reports and alerts in Variphy 12.3.
Variphy's upcoming release 12.1.5 will offer a slew of Dashboard improvements.We will cover the new 'Grouping Statistics' and 'Announcement' widgets, a few new Dashboard display/formatting options, and a new CDR time frame option, as well as added functionality within our DID Management module.
How to: Build CUCM CDR Capacity Utilization Widgets & Reports
Variphy's upcoming release 12.1.5 will offer a slew of Dashboard improvements.We will cover the new 'Grouping Statistics' and 'Announcement' widgets, a few new Dashboard display/formatting options, and a new CDR time frame option, as well as added functionality within our DID Management module.
Join Matt & Mike as they showcase all the new features in Variphy 12.2!
Get an in-depth demo of how Variphy's Cisco CDR Reporting makes it easy to identify dormant phones or end users that haven't made or received any or a minimum number of calls so that CUCM licenses can be reclaimed and reassigned.
Systems engineers Dre and Matt demonstrate how to perform Direct Inward Dialing (DID) multi-block searches.
Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.
Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.
Learn how to import 1 or multiple DID Blocks into Variphy from CSV files to get up and running even faster.
Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.
Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.
Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.
Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.
Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.
Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.
In this workshop, Variphy’s Matt and Mike demonstrate a feature in 13.1: the ability to search for inactive values. Learn more about the new Inactive Resource UCCX Reporting.
Systems engineer Mike reviews the most common UCCX detail columns every organization should be utilizing and what the data represents.
Mike and Vic demonstrate a new option in 12.3.0: support for High Availability and Inclusion of Handle time in UCCX dashboards and reports.
Vic and Mike show you how to use UCCX reporting to identify possible employee misuse or abuse. Learn how you can utilize data such as Ring No Answer (RNA) State, Talk time (<= 1 sec), Not Ready Counts, and State Details Login time to improve productivity.
Join Matt and Mike as they showcase the new the new UCCX Wallboard features within Variphy 12.2.3
UCCX Detail Descriptions
Walk through on how to build a meaningful UCCX Agent report.
SEs Brian and Vic demonstrate the types of widgets associated to UCCX analytics. Learn what you can do with our Agent- and CSQ-based widgets and more!
How to build and use Variphy's new UCCX Time Internal Analytics for CSQ and Agent Reports by Day of Week, Hour of Day, Date, Week, Month, and more.
Join Phil & Mike as the walk you through Variphy UCCX Reporting. You'll learn how to build UCCX CSQ based reports.
Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.
Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.
Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.
Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.
Do you know how to run reports on UCCX wrap-up reasons and utilize search sets in UCCX widgets? Dre and Brian walk you through these protocols in this webinar.
Did you hear? UCCX Audible Alerts are available in Variphy 13.0 Beta! Discover how to set it up on your dashboard.
Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.
What is computed ring time? Learn how to leverage this Variphy 13.1 feature in your day-to-day reporting to show hunt group and call park time to answer.
Create a solid foundation for your dashboard and generate reports with information that matters to you. Systems engineers Dre and Mike discuss which widgets you should be using and the reporting features you should enable.
Dre and Jim demystify the types of widgets in the Widget Wizard. Find out how to use widgets such as Call Distribution, Call History Details, and Call Statistic associated to UCM and CUBE analytics.
Tips to help you build a Dashboard geared towards a UCM administrator.
Variphy hosts "Variphy Beyond", a live stream event featuring over $4K in prizes, Zoom Phone and Webex Calling roadmap, live product demos and Q&A, customer success stories, and so much more!
Variphy hosts our annual Block Party, a live event featuring over $6K in prizes, live product demos and Q&A, customer success stories, and so much more!
You enjoyed the Block Party, now we're taking it inside for the House Party! Win over $5K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Product Roadmap
You enjoyed the Block Party, now we're taking it inside for the House Party! Win over $5K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Product Roadmap
- Win over $6K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Drink Mixology Course
- Win over $6K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Drink Mixology Course
Learn how to troubleshoot Remote Phone Control and Cisco Phone Macro quickly. Systems engineer Brian demonstrates how to fix call quality, call logs, broadcast issues, and more!
Is your system getting a little sluggish? It might be because Variphy has been running for a while. Learn how to check database size (EFT 13.0), memory utilization, and purge settings to improve speed.
Application logs provide useful information on what's happening under your system's hood. Our knowledgeable systems engineers walk you through these logs so you can decipher incidents and find out what errors might have occurred.
Are you sure you’re set up to get important system alerts? SE Dre shows you how to check which alerts you are receiving and how to configure them for your organization’s needs.
Join Matt and Dan as they demonstrate how to enable and configure SAML SSO authentication for Azure within Variphy.
What are the advantages of migrating your archives to a separate SQL? Mike and Brian discuss its benefits and walk you through how to do it easily.
In this webinar, Victor and Brian will guide you through changing OVA app and network configurations (HTTP(S) ports, DNS, NTP (TimeSync), Date, Enforcing TLS 1.2).
Our knowledgeable systems engineers walk through step-by-step instructions on installing a signed certificate from Active Directory on a Variphy Windows system.
Walk through how to update the Variphy OVA Ubuntu operating system.
SEs Mike and Matt host this workshop on moving from Linux OVA to a Windows MSSQL environment. Learn the step-by-step process of migration so you might satisfy your system’s environmental requirements.
Streamline and simplify your workflow with macros! Systems engineer Victor shows you how to create a macro, use a subset, and run it.
Brian and Victor cover what every UC Admin should build, run, and automate, including: UCM configurations to monitor via Change Management Top widgets to configure Top Macros to implement and how to leverage CDR to validate results Utilizing DID Management to eliminate the use of spreadsheets
As of February 5, 2021, MySQL 5.6 was designated as End of Life and is no longer supported by Oracle. Is your MySQL up to date? Variphy’s systems engineers demonstrate how to upgrade from MySQL 5.6 and below to MySQL 8.0 on a Windows server.
Do you have burning questions about our product? Brian and Dre will show you how you can search the knowledge base to get the answers you need. They’ll also cover how to open and view Variphy support tickets in the customer portal for the times you want further assistance.
Matt and Vic will guide you through a tour of some new parameters available in Variphy: As-built’s - Headset inventory, Call Analytics - Non-Secured, Authenticated & Secured call reporting, Password complexity changes, System Admin vs. App Admin configurations.
Learn how to identify the culprits of disk consumption and how you can safely clean them up on the Variphy Linux OVA.
How to utilize and troubleshoot Remote Phone Control, including Call logs, finding missing calls (911), Call quality, and Broadcast.
Migrating your existing OVA Ubuntu implementation to a new OVA. Join Matt and Dre as they walk you through how to update Linux!
In this Webinar, we'll show you how to generate and install HTTPS certificates in Variphy.
There are many reasons that your call reports could be taking longer than usual to generate. Insufficient memory allocation to MySQL or Java process, CUCM user lookup collisions, etc... Join us and learn how to troubleshoot and get your reports generating quickly.
Is your database still cluttered with last year’s data? Systems engineers Mike and Jim demonstrate how to archive older data and start with a fresh database — while not losing visibility into 2022.
What is Multi-Database Support? Systems Engineers Jim and Brian will explain it and how to best leverage it.
Learn how to leverage CUCM configurations or Variphy Public Search Sets to create user and group accounts quickly! Systems engineers Jim and Dre show you the step-by-step process in this workshop.
Why should you utilize our Database Archiving feature? SEs Jim and Dre explain the ins and outs of this new feature and how to use it.
Join Matt and Vic as they demonstrate how to enable and configure SAML SSO authentication for Okta IDP within Variphy.
Report History Repository, which stores both an activity record and the actual report file for each CUCM CDR or UCCX Call Analytics report that is requested, whether generated on-demand or via a schedule In addition to viewing user report activity, the Repository provides the ability for reports to be (re)downloaded, URL or chat delivery, which is must faster and will consume fewer resources than regenerating the report, since the report file is stored on the file system.
Matt and Mike introduce the new features included in Variphy 12.2.3.
Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy CUCM CDR Call Analytics, as they shape all reports, dashboard widgets, alerts, and history search results. In this webinar, we'll walk you through how to build Security Profiles using Public Search Sets.
Variphy offers customizable templates for Zoom Phone analytics reports. Learn how to download and adjust our templates to fit your organization’s needs!
Variphy’s robust reporting and dashboards are available for Zoom Phone! Systems engineers Vic and Matt show you how to take advantage of our latest feature to boost your Zoom Phone analytics reports.
Get your Variphy Analytics for Zoom Phone up and running quickly! Our knowledgeable SEs demonstrate how to set up your Zoom account correctly using Private OAuth App.
Variphy 14.0 introduces analytics and reporting support for Zoom Phone. Systems engineers Victor and Matt demonstrate how to build dashboards and generate reports with our new feature.
Variphy offers customizable templates for Zoom Phone analytics reports. Learn how to download and adjust our templates to fit your organization’s needs!
