On-Demand Webinars for What's New
Deep Dive: Variphy 15.3 New Features
Ready to see what’s in store for Variphy 15.3? Victor and Trey demonstrate new features and the latest updates to our core and cloud calling solutions.
Sneak Peek: 15.2 Features
Variphy 15.2 is coming soon! Get a preview of all the bells and whistles we’re adding to our CUCM, Webex Calling, and Zoom Phone analytics solutions.
Preview: 15.2 New Features
Variphy 15.2 is coming soon! In this webinar, we give you a sneak peek at Webex Calling alerts, Zoom Phone common area calls reporting, and more features in the forthcoming release.
How to Utilize Call Scenarios as Search Type
Variphy 15.1 gives you the ability to add Call Scenarios like Connected, Abandoned, Forwarded, and Transferred as search criteria. Systems engineer Vic shows you how to power up your call history searches with just a few clicks.
15.1 New Features
Ready for the latest features and product enhancements? Variphy 15.1 delivers powerful dashboards and widgets to our Webex Calling support. We’re also adding features requested by customers, such as Widget Column Adjuster and real-time hunt group agent state reporting. Join us for an overview.
Variphy 14.0 New Features
- Auto purge of flat CDR/CMR and CUBE files - Customizable name for cradle-to-grave reports - Even more grouping search setting options
Variphy 13.1: Feature Highlights
Have you upgraded to 13.1? Learn about Variphy’s latest features, such as computed ring time, expiring license alerting, UCCX inactive values, multi-cluster CUBE reporting, and more!
Variphy 13.1.0 New Features
Variphy’s improved computed CUCM ring time and cradle-to-grave sequence persistence allows users to filter out talk time from a previous call leg’s ring time.
Variphy 13.0 New Features
Brief overview of the new features in Variphy 13.0 - Multi-Database support - Auto database archiving - Audible UCCX Widget threshold alerting - Ability to report individual CUBE Events - Send email alerts upon scheduled report error - Handle unexpected DateTime prefixes for CUBE CDR processing - Handle incomplete CUBE CDR files for processing - CUBE CDR alert monitoring - Active Directory authentication improvements - Allow Dashboard permalinks to bypass SSO Authentication - Add/Enforce maximum
Variphy 13.0 EFT: Features Overview & EFT Signup
Variphy 13.0 EFT is here! Join Vic and Phil as they discuss its exciting new features. Interested in signing up? Head to Planet Variphy to find out how!
Variphy 13.0 EFT: New Features Overview
Variphy 13.0 EFT is here! Join systems engineer Victor as he highlights its exciting new features. Interested in signing up? Head to Planet Variphy to find out how!
Variphy 13.0 EFT Features: Reports, Widgets and More
Variphy 13.0 EFT has big, new features – but we also updated the little things to make your workload easier. SEs Mike and Jim go over these small-but-mighty improvements to our reports, widgets, and email alerts.
New: Report Templates
You asked, we provided! Team Variphy picked the top 10 most requested report templates and have made them available for download. In this webinar, we’ll show you how to use these templates to generate insightful reports.
Variphy Version 13.0 GA Overview
Variphy 13.0 GA is here! Dre and Victor present an overview of Variphy 13.0 features, including Multi-Database Support, Auto Database Archiving, Audible UCCX Widget Threshold Alerting, and more. Find out why you should upgrade to Variphy 13.0 and take advantage of these new features.
Variphy 13.0 EFT: Features Overview & EFT Signup
Variphy 13.0 EFT is here! Join Vic and Phil as they discuss its exciting new features. Interested in signing up? Head to Planet Variphy to find out how!
What's New in 12.4
Systems engineers Matt and Mike go over new features rolling out in 12.4, including: Brute Force Login Configuration, UCCX Wrap-Up Reasons, UCCX Search Sets in Widgets, Schedule Report Delivery Emails (Upon Failures), Widget Caching, and C2G Improvements (Related Calls of Related Calls)
Whats New in 12.3.0
Systems engineers Brian and Matt highlight the most exciting new features rolling out in version 12.3.0!
On-Demand Webinars for Change Management
CUCM Subsets
What are CUCM subsets, and why should you be using them? Systems engineers Matt and Dre explain the value of subsets and show you how to utilize them in Variphy.
Change Management: Setup & Reporting
Systems engineers Jim and Matt host this how-to on Variphy Change Management. They demonstrate setting up and performing log analysis in this webinar.
How to Automate CUCM, Unity, and UCCX Change Management Reports
Learn how to automate Variphy's Change Management reports to identify specific changes made to your CUCM, Unity, and or UCCX Systems.
As-Built Reporting Tips & Tricks
Common As-Built Report requests with some tips & tricks, including all IP phone serial numbers and firmware, hunt and route plan configurations, and phone registration.
Change Management Overview
Join us for an in-depth discussion and demo on how to use the Variphy Change Management tool to quickly troubleshoot issues caused by admin changes.
On-Demand Webinars for Cisco CUBE Analytics
CUBE IOS: What to do when CUBE stops sending data and how to recover the data from Flash
Matt and Mike will show you what to do when CUBE stops sending data and how to recover the data from Flash.
Why Your Organization Needs Variphy CUBE Analytics
Variphy’s CUBE analytics makes tracking calls routing through a network easy. Our systems engineer Matt walks you through CUBE features, such as our customizable and dynamic reports and widgets.
Variphy 13.0 EFT: CUBE NTP Sync and time off on Call Data
Join Jim and Victor as they demo the new CUBE NTP Sync and time off on Call Data features.
Variphy 13.0 EFT Feature: CUBE Show all Events
Systems engineers Brian and Victor teach you how to utilize the new CUBE Event Grouping features in Variphy 13.0 EFT.
How to Deploy a CUBE Cluster
Are you using an older version of OVA? Our hosts guide on deploying a CUBE cluster with OVA version 12.2 and older.
CUBE Fields and Reports: FAQ
Don’t know where to start with CUBE fields and reports? In this webinar, we cover the most common field definitions and reporting requests. Join us!
Cisco CUBE Reporting
Dive into Variphy’s CUBE (Cisco Unified Border Element) Call Analytics Reporting! Matt and Dan will demo how Variphy’s CUBE Reporting makes it easy to track calls routing through a network destined to CUCM or elsewhere. Learn how your CUBE is routing calls within your network and with capacity utilization data, as well as other specific call feature events.
On-Demand Webinars for Cisco CUCM Analytics
How to Use Call Scenarios for Hunt Group Reports
Need to uncover nuanced data on your hunt groups? Join systems engineer Vic as he demonstrates how to use Variphy’s Call Scenarios filter to fine-tune hunt group reports.
13.1 New Feature: Computed Ring Time
Why should you be utilizing computed ring time? SEs Jon and Matt show you 13.1’s new computed ring time and how the data provides granularity to your reports.
Advanced call type utilization for outside the box reporting
How to take advantage of Variphy's Rate tables to develop customized call types.
How to Use Grouping to Identify Call Events
Systems engineers Mike and Victor show you how to use grouping options in Variphy’s call reporting to identify multiple call attempts, first call resolution, cause codes, and more. Learn how this easy-to-use feature can help narrow your reports to find valuable information quickly.
Advanced Search Set Usage
Learn how to use multiple Search Sets to get advanced views into specific calling scenarios. Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy CUCM CDR Call Analytics, as they shape all reports, dashboard widgets, alerts, and history search results.
Auto User Provisioning
New in Variphy 12.3.0: auto user provisioning. Jim and Matt demonstrate one of our latest features.
Call Scenarios 101 — Transferred Calls
Transferred calls – transfer to, transfer from, blind transfer, consultative transfer, and forward to – are types of call scenarios that can be identified via Variphy Call Analytics. SEs Jon and Mike discuss each scenario and how it can be utilized for more robust reporting.
Call Transfers & Auto Attendant
Where are your employees transferring calls? How can you align your auto attendant to direct your customers appropriately? Systems engineer Matt demonstrates how to use C2G (Cradle to Grave) search to enhance customer experience.
Capacity Utilization Reports & Dashboards
Systems engineers Victor and Dre cover capacity utilization reporting beyond monitoring gateways.
How to Use the Real-Time Hunt Pilot Widget
Want to get the most up-to-date info on agent status? Systems engineer Vic demonstrates how to use Variphy’s latest widget to get real-time updates on hunt groups.
Building CDR Alerts and using Variphy's Configurable Device List
How to build CDR Alerts and utilize Variphy Devices/Lists for call stream capacity utilization metrics and convenient searching for CUCM Call Analytics.
How to Ease Staffing Issues With Capacity Utilization
Are you staffing your phones efficiently? By learning how to run capacity utilization reports to monitor hunt groups, call queues, and departments, you can find trends and allocate your resources when you need them the most.
Call Detail Search Sets
Call detail search sets allow users to customize widgets by filtering call detail records. Systems engineer Victor walks through how to build and use call detail search sets.
Customizing Reports to Reflect Your Brand
How can you customize reports to reflect your brand? Systems engineer Jim walks through how to change colors and add logos to make your call analytics reports uniquely yours.
Cisco Cause Codes
Cisco Cause Codes can help you determine your call flow. Learn how to use Variphy’s reports on Cause Codes to understand call scenarios and termination reasons.
Cisco Native Call Queuing
Join Mike and Victor for a technical overview of the Cisco Native Call Queuing data available for reports in the Variphy environment. This includes events such as queue time, no answer from users, and average queue time fields.
CUCM Support: Troubleshooting Common Issues
Skip the support ticket and join us as we cover the most common issues submitted by CUCM users. We’ll show you how to resolve these issues quickly so you can move on to your next task.
How to Find Dormant and Underutilized Phones
Are you wasting resources on dormant and underutilized phones in CUCM? Join us for this workshop to learn how you can quickly build reports to find dormant or underutilized phones and extensions.
CUCM Dashboards and Reports for Executives
Company executives need access to data to make better business decisions. Join us in this workshop to learn how to build CUCM dashboards and reports using custom attributes, multiple search sets, and more.
Cradle to Grave Doesn’t Have to Be Scary!
Don’t get spooked by cradle-to-grave reports. Dre and Jim will guide you through report generation and how to use search sets to refine your results.
CUCM CDR vs. UCCX Contact Center Reporting
Join Matt and Mike as they guide you through the differences between CDR and UCCX call reporting, and how they complement one another.
COVID-19: How to Report on Your Now Fully Remote Workforce Pt. 2
Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.
Extension Detail and Grouping
Systems engineers Matt and Jim cover the New Extension grouping changes in 12.3.0.
Custom Attributes and Custom Labels
Use of Custom Attributes and Custom Labels help create Organizational based reports.
COVID-19: How to Report on Your Now Fully Remote Workforce
Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.
How to Build a Contact Center Dashboard (Without a Contact Center)
No contact center? No problem! In this workshop, Dre and Mike show you how to build a contact center-type dashboard for your hunt group, including information on hunt group agent status in real time.
How to Build Rate Tables
Creating rate tables for call costing doesn’t have to be complicated. Join SE Jon as he demonstrates how easy it is to build basic call rating in Variphy.
How to Customize Templates for CUCM
Variphy’s CUCM templates can be customized to meet your organization’s reporting needs. Join systems engineer Jon to learn how you can alter these templates with a few easy clicks.
How to build organizational summary reports with departments and end users
Let Mike and Matt show you how you can use CUCM CDR reporting and analytics to create organizational summary reports with departments and end users. Learn how to use search sets to include only the information that matters to you.
General Troubleshooting Steps for No Data
Top 5 troubleshooting steps for No Data issues. How to troubleshoot issues when you're getting no data.
How Cisco CDR/Cradle to Grave Can Complement UCCX
See how Variphy's CDR "Cradle to Grave" reporting can complement Contact Center/UCCX by providing instant visibility into underlying data. Learn how Calls failing in CCX triggers, never make it to CSQ, To view calls bouncing out of CCX agents., and Quickly generate a report showing agents & non-agent organizational stats.
How Cisco CDR/Cradle to Grave Can Complement UCCX
See how Variphy's CDR "Cradle to Grave" reporting can complement Contact Center/UCCX by providing instant visibility into underlying data. Learn how Calls failing in CCX triggers, never make it to CSQ, To view calls bouncing out of CCX agents., and Quickly generate a report showing agents & non-agent organizational stats.
How to report Answer and Abandonment rates as calls traverse through your Call Handler
Systems Engineers Matt and Dre will show you how to report on answer and abandonment rates through Call Handler menu options or hunt groups. Some examples: Cradle to Grave on calls answered in under 30sec and average speed of answer.
Capacity Utilization Beyond Monitoring Gateways
Join Phil & Vic as they show how to easily build Capacity Utilization Widgets & Reports using Variphy.
How Variphy determines call scenarios
Discuss how Variphy determines different call scenarios including abandoned, connected vs not connected, voicemail and consult transfer vs transfer.
New Search Set Functionality in Call History Search
In this workshop, systems engineer Jim demonstrates a new functionality for call history search: Multi Search Set. Learn how to leverage it to get the data you need from your environment.
Identifying Dropped Calls
Is your hunt group hanging up on your customers? Systems engineers Victor and Matt demonstrate how to use Variphy to isolate and report on calls dropped by hunt groups.
How to Troubleshoot Partial or Missing Data
What should you do if you can’t locate your calls in Variphy or Cisco CAR? Systems Engineer Jim demos you how to deal with UCM issues and retrieve your data.
Improvements: Computed Ring Time & Cradle-to-Grave Sequence Persistence
Systems engineers Matt and Jim walk through Variphy’s improved computed CUCM ring time and cradle-to-grave sequence persistence. Learn how to filter out talk time from a previous call leg’s ring time.
Parked Calls
How do you identify parked calls? SEs Dre and Mike explain how to find parked calls, understand the differences in how calls are parked, and report on them.
Quick Start Guide to UCM Call Analytics
You deployed Variphy for UCM Call Analytics . . . Now what? Our systems engineers show you how to perform these fundamental tasks: - Run reports - Perform a wildcard search - Show/hide columns (Recognizing CUCM attributes) - Add a dashboard or widget - Create and save a report
CDR Reporting: Work From Home vs. Office Productivity
Dre and Victor will coach you on how to use the phone type to compare productivity on virtual phones vs. hard phones in Variphy's CUCM CDR Reporting.
Hunt Group Utilization
This session will expand on normal Hunt Group reporting in Variphy. This session goes in depth and covers reporting hunt group utilization by Hunt Descriptions.
LDAP Role Based Access
Walk through setting up AD integration and setting up application security roles for each group of users in AD.
How to: Help with CUCM Management
Join Matt & Victor as they walk through Variphy modules to provide exposure and assistance for CUCM Management.
Hunt Group Reporting
Walk through creating and reporting Hunt Group and end user activity.
Introduction to Variphy New Features
We'll walk you through the latest features and enhancements available with Variphy. Watch a live demo and get your questions answered by our knowledgable engineers.
How to: Build CUCM CDR Capacity Utilization Widgets and Reports
How to: Build CUCM CDR Capacity Utilization Widgets & Reports
Report on your organization's Busy Hours
Do you know how to report on your organization’s busy hours? SEs Jon and Brian demonstrate how to display these statistics and other data summaries in this workshop.
Variphy Call Scenarios Explained
What do call scenarios like abandoned, answered, voicemail, connected, and not connected mean? Hosts and systems engineers Brian and Jim discuss each one in this workshop.
Quality Metrics
Join Vic and Matt as they dive into quality reporting from the UCM QoS records (CMR).
Hunt Group Reporting with Cradle to Grave Advanced Search Sets
How/where are calls being transferred from Hunt Groups. Are rollover hunt groups being used/how often.
Rate Tables
Join Matt & Victor as they walk through utilizing rate tables within Call Analytics
Report Generation: Know Your Options
Wondering which options you should be using when you generate reports? Systems engineers Victor and Mike go over all our reporting features, such as period-over-period, summary stats, and grouping options.
Variphy Systems Engineers AMA!
Bring all your burning questions to our special AMA with systems engineers Brian, Mike, and Vic! They’ll be on hand to answer your questions, from product features to Planet Variphy and everything in between.
How to: Find dormant or underutilized phones/users
Get an in-depth demo of how Variphy's Cisco CDR Reporting makes it easy to identify dormant phones or end users that haven't made or received any or a minimum number of calls so that CUCM licenses can be reclaimed and reassigned.
Report Templates: How to import and utilize
Join Brian and Dre as they show you how to import and utilize report templates.
Variphy report and alert delivery via WebEx ChatBot
Brian and Mike will show you how to configure and use Variphy's new Webex Chat delivery option for CDR and UCCX reports and alerts.
Variphy Cloud Functionality and Architecture
Learn about the functionality and architecture of the new Variphy Cloud.
Using Cradle to Grave to Help Determine Unity Options
Advanced C2G to help determine which options are being utilized in Unity.
Variphy Departmental Productivity/End User Reporting
Use of Custom Attributes and Custom Labels help create Organizational based reports.
Variphy 12.2 Custom Labels
Create and use custom label sets for CUCM and/or UCCX within Variphy; replace Cisco technical terminology with what YOUR Organization uses.
Using Cradle to Grave to Help Determine Unity Options
Advanced C2G to help determine which options are being utilized in Unity.
Variphy's Auto Database Archiving
Why should you utilize our Database Archiving feature? Jim and Victor will explain what it is and how to set it up on an existing cluster.
WebEx Chat Report & Alert Delivery
Systems engineers Matt and Mike demonstrate how to set up a WebEx Chat bot. Learn how you can generate chat usage reports and alerts in Variphy 12.3.
What's New in Variphy 12.1.5
Variphy's upcoming release 12.1.5 will offer a slew of Dashboard improvements.We will cover the new 'Grouping Statistics' and 'Announcement' widgets, a few new Dashboard display/formatting options, and a new CDR time frame option, as well as added functionality within our DID Management module.
CDR Cradle to Grave Reporting
Get an in-depth demo of Variphy's CDR Cradle to Grave Reporting. Learn how to track complete call flows for each call in a single report. Easily visualize the Cradle to Grave sequence showing related calls "before" and "after" within the same time period searched. We'll also show you how to identify sequence events such as Transferred, Forwarded, and Conferenced calls.
What's New in Variphy 12.1.5
Variphy's upcoming release 12.1.5 will offer a slew of Dashboard improvements.We will cover the new 'Grouping Statistics' and 'Announcement' widgets, a few new Dashboard display/formatting options, and a new CDR time frame option, as well as added functionality within our DID Management module.
What's New in Variphy 12.2
Join Matt & Mike as they showcase all the new features in Variphy 12.2!
How to: Build CUCM CDR Capacity Utilization Widgets and Reports
How to: Build CUCM CDR Capacity Utilization Widgets & Reports
On-Demand Webinars for Cisco UCCX Analytics
How to Use Variphy’s UCCX Report Templates
Are you taking advantage of our easy-to-use templates for UCCX reports? Systems engineer Brian shows you how to configure reports to match your environment.
13.1 New Feature: UCCX Search Support for Inactive Values
In this workshop, Variphy’s Matt and Mike demonstrate a feature in 13.1: the ability to search for inactive values. Learn more about the new Inactive Resource UCCX Reporting.
Variphy 13.0 EFT Feature: UCCX Audible Alerts
Did you hear? UCCX Audible Alerts are available in Variphy 13.0 Beta! Discover how to set it up on your dashboard.
UCCX Dashboard/Wallboard new features
Join Matt and Mike as they showcase the new the new UCCX Wallboard features within Variphy 12.2.3
UCCX Detail Columns: What the Data Represents
Systems engineer Mike reviews the most common UCCX detail columns every organization should be utilizing and what the data represents.
UCCX: Wrap-Up Reasons, Widget Search Sets
Do you know how to run reports on UCCX wrap-up reasons and utilize search sets in UCCX widgets? Dre and Brian walk you through these protocols in this webinar.
UCCX Handle and Ring No Answer Reports
Mike and Vic demonstrate a new option in 12.3.0: support for High Availability and Inclusion of Handle time in UCCX dashboards and reports.
UCCX Reporting: Identifying Employee Misuse
Vic and Mike show you how to use UCCX reporting to identify possible employee misuse or abuse. Learn how you can utilize data such as Ring No Answer (RNA) State, Talk time (<= 1 sec), Not Ready Counts, and State Details Login time to improve productivity.
Building UCCX Agent Reports
Walk through on how to build a meaningful UCCX Agent report.
CCX Widgets 101
SEs Brian and Vic demonstrate the types of widgets associated to UCCX analytics. Learn what you can do with our Agent- and CSQ-based widgets and more!
UCCX CSQ and Agent Time Interval Reports in Variphy 12.2
How to build and use Variphy's new UCCX Time Internal Analytics for CSQ and Agent Reports by Day of Week, Hour of Day, Date, Week, Month, and more.
Building UCCX CSQ based reports
Join Phil & Mike as the walk you through Variphy UCCX Reporting. You'll learn how to build UCCX CSQ based reports.
Cisco UCCX Wallboards
Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.
Cisco UCCX Wallboards
Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.
Cisco UCCX Wallboards
Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.
Cisco UCCX Wallboards
Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.
Cisco UCCX Wallboards
Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.
On-Demand Webinars for Dashboards & Widgets
How to Use Computed Ring Time
What is computed ring time? Learn how to leverage this Variphy 13.1 feature in your day-to-day reporting to show hunt group and call park time to answer.
Widgets and Reports Every CCX Supervisor Should Use
Create a solid foundation for your dashboard and generate reports with information that matters to you. Systems engineers Dre and Mike discuss which widgets you should be using and the reporting features you should enable.
Widget Wizard Workshop
Dre and Jim demystify the types of widgets in the Widget Wizard. Find out how to use widgets such as Call Distribution, Call History Details, and Call Statistic associated to UCM and CUBE analytics.
Building a UCM Admin Type Dashboard
Tips to help you build a Dashboard geared towards a UCM administrator.
On-Demand Webinars for Dial Plan Management
DID Multi-Block Searching
Systems engineers Dre and Matt demonstrate how to perform Direct Inward Dialing (DID) multi-block searches.
Cisco DID Number Management
Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.
Cisco DID Number Management
Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.
Cisco DID Number Import
Learn how to import 1 or multiple DID Blocks into Variphy from CSV files to get up and running even faster.
Cisco DID Number Management
Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.
Cisco DID Number Management
Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.
Cisco DID Number Management
Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.
Cisco DID Number Management
Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.
Cisco DID Number Management
Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.
Cisco DID Number Management
Learn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.
On-Demand Webinars for Digital Events
Variphy Beyond 2022
Variphy hosts "Variphy Beyond", a live stream event featuring over $4K in prizes, Zoom Phone and Webex Calling roadmap, live product demos and Q&A, customer success stories, and so much more!
Live Event: Variphy's Block Party
Variphy hosts our annual Block Party, a live event featuring over $6K in prizes, live product demos and Q&A, customer success stories, and so much more!
Variphy House Party: March 2021
You enjoyed the Block Party, now we're taking it inside for the House Party! Win over $5K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Product Roadmap
Variphy House Party: October 2020
You enjoyed the Block Party, now we're taking it inside for the House Party! Win over $5K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Product Roadmap
Variphy's Virtual Block Party 2020: Day 2 of 2
- Win over $6K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Drink Mixology Course
Variphy's Virtual Block Party 2020: Day 1 of 2
- Win over $6K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Drink Mixology Course
On-Demand Webinars for System Administration
Migrating Linux OVA to Windows MSSQL Environment
SEs Mike and Matt host this workshop on moving from Linux OVA to a Windows MSSQL environment. Learn the step-by-step process of migration so you might satisfy your system’s environmental requirements.
3 Ways to Speed Up Variphy’s System
Is your system getting a little sluggish? It might be because Variphy has been running for a while. Learn how to check database size (EFT 13.0), memory utilization, and purge settings to improve speed.
Troubleshoot Remote Phone Control & Cisco Phone Macro
Learn how to troubleshoot Remote Phone Control and Cisco Phone Macro quickly. Systems engineer Brian demonstrates how to fix call quality, call logs, broadcast issues, and more!
How to Check Variphy System Alerts
Are you sure you’re set up to get important system alerts? SE Dre shows you how to check which alerts you are receiving and how to configure them for your organization’s needs.
How to configure Variphy SAML SSO with Azure AD
Join Matt and Dan as they demonstrate how to enable and configure SAML SSO authentication for Azure within Variphy.
How to Identify and Clean Up Hard Disk Consumption on the Variphy OVA
Learn how to identify the culprits of disk consumption and how you can safely clean them up on the Variphy Linux OVA.
How to Upgrade Variphy on Windows or Linux
Ready for an upgrade? Join us for a demonstration on how to update to the latest Variphy release on your Windows or Linux system.
Changing OVA App and Network Configs (HTTP(S) ports, DNS, NTP (TimeSync), Date, Enforcing TLS 1.2)
In this webinar, Victor and Brian will guide you through changing OVA app and network configurations (HTTP(S) ports, DNS, NTP (TimeSync), Date, Enforcing TLS 1.2).
How to Migrate Your Database Archives
What are the advantages of migrating your archives to a separate SQL? Mike and Brian discuss its benefits and walk you through how to do it easily.
How to Install an AD Signed Certificate on Variphy
Our knowledgeable systems engineers walk through step-by-step instructions on installing a signed certificate from Active Directory on a Variphy Windows system.
Understanding Variphy Application Logs
Application logs provide useful information on what's happening under your system's hood. Our knowledgeable systems engineers walk you through these logs so you can decipher incidents and find out what errors might have occurred.
Macros 101
Streamline and simplify your workflow with macros! Systems engineer Victor shows you how to create a macro, use a subset, and run it.
UC Admin 101: What You Should Be Doing
Brian and Victor cover what every UC Admin should build, run, and automate, including: UCM configurations to monitor via Change Management Top widgets to configure Top Macros to implement and how to leverage CDR to validate results Utilizing DID Management to eliminate the use of spreadsheets
How to: Upgrade to MySQL 8.0
As of February 5, 2021, MySQL 5.6 was designated as End of Life and is no longer supported by Oracle. Is your MySQL up to date? Variphy’s systems engineers demonstrate how to upgrade from MySQL 5.6 and below to MySQL 8.0 on a Windows server.
How to open and view Variphy support tickets in customer portal, search the KB
Do you have burning questions about our product? Brian and Dre will show you how you can search the knowledge base to get the answers you need. They’ll also cover how to open and view Variphy support tickets in the customer portal for the times you want further assistance.
Understanding some new Parameters available in Variphy
Matt and Vic will guide you through a tour of some new parameters available in Variphy: As-built’s - Headset inventory, Call Analytics - Non-Secured, Authenticated & Secured call reporting, Password complexity changes, System Admin vs. App Admin configurations.
How to Migrate to a new Linux OVA
Migrating your existing OVA Ubuntu implementation to a new OVA. Join Matt and Dre as they walk you through how to update Linux!
How to update your Variphy OVA Ubuntu operating system
Walk through how to update the Variphy OVA Ubuntu operating system.
Using and Troubleshooting Remote Phone Control
How to utilize and troubleshoot Remote Phone Control, including Call logs, finding missing calls (911), Call quality, and Broadcast.
Troubleshooting - Slow Reports
There are many reasons that your call reports could be taking longer than usual to generate. Insufficient memory allocation to MySQL or Java process, CUCM user lookup collisions, etc... Join us and learn how to troubleshoot and get your reports generating quickly.
How to generate and install web-certificates-AD-signed
In this Webinar, we'll show you how to generate and install HTTPS certificates in Variphy.
Variphy Multi-Database Support: How to Archive Your 2022 Data
Is your database still cluttered with last year’s data? Systems engineers Mike and Jim demonstrate how to archive older data and start with a fresh database — while not losing visibility into 2022.
Variphy's Multi-Database Support
What is Multi-Database Support? Systems Engineers Jim and Brian will explain it and how to best leverage it.
Variphy User/Group Account Provisioning
Learn how to leverage CUCM configurations or Variphy Public Search Sets to create user and group accounts quickly! Systems engineers Jim and Dre show you the step-by-step process in this workshop.
Variphy 13.0 EFT Feature: Database Archiving
Why should you utilize our Database Archiving feature? SEs Jim and Dre explain the ins and outs of this new feature and how to use it.
Variphy SAML SSO - Okta
Join Matt and Vic as they demonstrate how to enable and configure SAML SSO authentication for Okta IDP within Variphy.
Variphy Report Repository & Chat Delivery
Report History Repository, which stores both an activity record and the actual report file for each CUCM CDR or UCCX Call Analytics report that is requested, whether generated on-demand or via a schedule In addition to viewing user report activity, the Repository provides the ability for reports to be (re)downloaded, URL or chat delivery, which is must faster and will consume fewer resources than regenerating the report, since the report file is stored on the file system.
What's New in Variphy 12.2.3
Matt and Mike introduce the new features included in Variphy 12.2.3.
Using Public Search sets to build Security Profiles
Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy CUCM CDR Call Analytics, as they shape all reports, dashboard widgets, alerts, and history search results. In this webinar, we'll walk you through how to build Security Profiles using Public Search Sets.
On-Demand Webinars for Webex Calling Analytics
How to Isolate and Report on Calls in Webex Calling
Need to find details on inbound, outbound, and internal calls in Webex Calling? Join Mike and Dre as they demonstrate how to generate reports on data you’re interested in.
Webex Calling: Voicemail Tracking, Call Queues, and More
Variphy 15.2 brings exciting new features to our Webex Calling analytics solution. Join us to see all the improvements we have in store, including voicemail call tracking, hunt group reporting, and call queues.
Auto Attendant, Hunt Group, and Queue Reporting
Curious about the differences between auto attendant, hunt group, and queue reporting? Systems engineer Mike goes over each one and how they can help you get better insight into your Webex Calling data.
Everything You Need to Know About Webex Calling Report Templates
Want to know how you can generate Webex Calling reports efficiently? Systems engineer Mike walks through Variphy’s Webex Calling Report templates and how to utilize them for your organization.
Webex Calling Dashboards & Widgets
Webex Calling users can get valuable insight into their data with Variphy’s configurable dashboards and drag-and-drop widgets. In this workshop, systems engineer Mike demonstrates how to build a dashboard and customize it to fit your needs.
Build Webex Calling Reports
What Webex Calling reports should you be generating regularly? SE Mike walks through some of these common reports and how to build them in Variphy.
Webex Calling On-Premises Deployment
Mike walks you through deploying a Webex Calling Platform in Variphy.
Webex Calling Reporting and Analytics
Join Product Manager Kyle Aebischer and Systems Engineer Mike Stratton as they walk you through Variphy’s Call Analytics for Webex Calling. Display your data how you want it. Easily search, analyze, and report on your team’s Webex Calling activity.
On-Demand Webinars for Zoom Phone Analytics
How to Report on Common Area Calls for Zoom Phone
Variphy 15.2 introduces the ability to report your common area calls. Join SE Matt as he walks through this latest update to our Zoom Phone analytics solution.
Zoom Phone 101: How to Isolate and Report on Calls
Join systems engineers Matt and Brian as they walk through how to report on inbound, outbound, and internal calls in Zoom Phone. Learn how these reports can give you better insight into your call flows.
How to Build Reports for Your Zoom Phone Call Queues
With Variphy’s Zoom Phone integration, you can build reports with the level of granularity your organization needs. Join Matt as he demonstrates how to use secondary grouping to identify calls to Called Queues or Call Departments.
Zoom Dashboards & Reports
Variphy’s customizable reports and dashboards give Zoom users flexibility with their data. SE Brian shows you how to configure your dashboard with widgets and generate reports with the info you want.
How to Build a Zoom Admin Dashboard
Which widgets should you have on your Zoom Admin dashboard? Systems engineer Matt walks through how to choose the right widgets and searches to build a dashboard that works for you.
How to Use Templates in Variphy Zoom Phone Analytics
Variphy offers customizable templates for Zoom Phone analytics reports. Learn how to download and adjust our templates to fit your organization’s needs!
Variphy Zoom Phone Analytics: Reports & Dashboards
Variphy’s robust reporting and dashboards are available for Zoom Phone! Systems engineers Vic and Matt show you how to take advantage of our latest feature to boost your Zoom Phone analytics reports.
Variphy Zoom Phone Analytics: On-Premise Installation
Get your Variphy Analytics for Zoom Phone up and running quickly! Our knowledgeable SEs demonstrate how to set up your Zoom account correctly using Private OAuth App.
Zoom Phone Reporting 101
Variphy 14.0 introduces analytics and reporting support for Zoom Phone. Systems engineers Victor and Matt demonstrate how to build dashboards and generate reports with our new feature.
How to Use Templates in Variphy Zoom Phone Analytics
Variphy offers customizable templates for Zoom Phone analytics reports. Learn how to download and adjust our templates to fit your organization’s needs!