On-Demand Webinars for What's New
Nov 1, 202330 MinutesReady to see what’s in store for Variphy 15.3? Victor and Trey demonstrate new features and the latest updates to our core and cloud calling solutions.
Sep 13, 202330 MinutesVariphy 15.2 is coming soon! Get a preview of all the bells and whistles we’re adding to our CUCM, Webex Calling, and Zoom Phone analytics solutions.
Aug 16, 202330 MinutesVariphy 15.2 is coming soon! In this webinar, we give you a sneak peek at Webex Calling alerts, Zoom Phone common area calls reporting, and more features in the forthcoming release.
Jun 28, 202330 MinutesVariphy 15.1 gives you the ability to add Call Scenarios like Connected, Abandoned, Forwarded, and Transferred as search criteria. Systems engineer Vic shows you how to power up your call history searches with just a few clicks.
Jun 14, 202330 MinutesReady for the latest features and product enhancements? Variphy 15.1 delivers powerful dashboards and widgets to our Webex Calling support. We’re also adding features requested by customers, such as Widget Column Adjuster and real-time hunt group agent state reporting. Join us for an overview.
Apr 5, 202330 Minutes- Auto purge of flat CDR/CMR and CUBE files
- Customizable name for cradle-to-grave reports
- Even more grouping search setting options
Feb 1, 202330 MinutesHave you upgraded to 13.1? Learn about Variphy’s latest features, such as computed ring time, expiring license alerting, UCCX inactive values, multi-cluster CUBE reporting, and more!
Nov 9, 202230 MinutesVariphy’s improved computed CUCM ring time and cradle-to-grave sequence persistence allows users to filter out talk time from a previous call leg’s ring time.
Aug 24, 202230 MinutesBrief overview of the new features in Variphy 13.0
- Multi-Database support
- Auto database archiving
- Audible UCCX Widget threshold alerting
- Ability to report individual CUBE Events
- Send email alerts upon scheduled report error
- Handle unexpected DateTime prefixes for CUBE CDR processing
- Handle incomplete CUBE CDR files for processing
- CUBE CDR alert monitoring
- Active Directory authentication improvements
- Allow Dashboard permalinks to bypass SSO Authentication
- Add/Enforce maximum
May 11, 202230 MinutesVariphy 13.0 EFT is here! Join Vic and Phil as they discuss its exciting new features. Interested in signing up? Head to Planet Variphy to find out how!
Mar 9, 202230 MinutesVariphy 13.0 EFT has big, new features – but we also updated the little things to make your workload easier. SEs Mike and Jim go over these small-but-mighty improvements to our reports, widgets, and email alerts.
Mar 2, 202230 MinutesVariphy 13.0 EFT is here! Join Vic and Phil as they discuss its exciting new features. Interested in signing up? Head to Planet Variphy to find out how!
Oct 20, 202130 MinutesYou asked, we provided! Team Variphy picked the top 10 most requested report templates and have made them available for download. In this webinar, we’ll show you how to use these templates to generate insightful reports.
Sep 21, 202230 MinutesVariphy 13.0 GA is here! Dre and Victor present an overview of Variphy 13.0 features, including Multi-Database Support, Auto Database Archiving, Audible UCCX Widget Threshold Alerting, and more. Find out why you should upgrade to Variphy 13.0 and take advantage of these new features.
Apr 20, 202230 MinutesVariphy 13.0 EFT is here! Join systems engineer Victor as he highlights its exciting new features. Interested in signing up? Head to Planet Variphy to find out how!
Jan 10, 202430 MinutesVariphy 15.4 is coming soon! Join Trey and Victor to get a sneak peek at the latest enhancements for our CUCM, Webex Calling, and Zoom Phone integrations.
Mar 13, 202430 MinutesVariphy 16.0 features our highly-anticipated integration for Microsoft Teams Phone! Get a glimpse of the bells and whistles of our latest launch, including functionalities that will make reporting on your Teams Phone data quick and easy.
Dec 1, 202130 MinutesSystems engineers Matt and Mike go over new features rolling out in 12.4, including:
Brute Force Login Configuration, UCCX Wrap-Up Reasons, UCCX Search Sets in Widgets, Schedule Report Delivery Emails (Upon Failures), Widget Caching, and C2G Improvements (Related Calls of Related Calls)
Aug 11, 202130 MinutesSystems engineers Brian and Matt highlight the most exciting new features rolling out in version 12.3.0!
On-Demand Webinars for Change Management
Dec 13, 202330 MinutesWant a quick and easy way to track registrations of your hard phones? In this webinar, our systems engineers guide you through the process of setting up Change Management to help you monitor hard phone status.
Feb 22, 202330 MinutesWhat are CUCM subsets, and why should you be using them? Systems engineers Matt and Dre explain the value of subsets and show you how to utilize them in Variphy.
Nov 3, 202130 MinutesSystems engineers Jim and Matt host this how-to on Variphy Change Management. They demonstrate setting up and performing log analysis in this webinar.
May 12, 202130 MinutesLearn how to automate Variphy's Change Management reports to identify specific changes made to your CUCM, Unity, and or UCCX Systems.
Oct 7, 202030 MinutesCommon As-Built Report requests with some tips & tricks, including all IP phone serial numbers and firmware, hunt and route plan configurations, and phone registration.
Jul 29, 202030 MinutesJoin us for an in-depth discussion and demo on how to use the Variphy Change Management tool to quickly troubleshoot issues caused by admin changes.
On-Demand Webinars for Cisco CUBE Analytics
Jan 31, 202430 MinutesTracking calls through your network can be easy with Variphy's CUBE solution. Join Matt and Victor for this workshop to learn how to report on your inbound and outbound calls.
Oct 12, 202230 MinutesVariphy’s CUBE analytics makes tracking calls routing through a network easy. Our systems engineer Matt walks you through CUBE features, such as our customizable and dynamic reports and widgets.
May 25, 202230 MinutesMatt and Mike will show you what to do when CUBE stops sending data and how to recover the data from Flash.
May 18, 202230 MinutesJoin Jim and Victor as they demo the new CUBE NTP Sync and time off on Call Data features.
Mar 16, 202230 MinutesSystems engineers Brian and Victor teach you how to utilize the new CUBE Event Grouping features in Variphy 13.0 EFT.
Jan 19, 202230 MinutesAre you using an older version of OVA? Our hosts guide on deploying a CUBE cluster with OVA version 12.2 and older.
Oct 27, 202130 MinutesDon’t know where to start with CUBE fields and reports? In this webinar, we cover the most common field definitions and reporting requests. Join us!
Jun 16, 202130 MinutesDive into Variphy’s CUBE (Cisco Unified Border Element) Call Analytics Reporting! Matt and Dan will demo how Variphy’s CUBE Reporting makes it easy to track calls routing through a network destined to CUCM or elsewhere. Learn how your CUBE is routing calls within your network and with capacity utilization data, as well as other specific call feature events.
On-Demand Webinars for Cisco CUCM Analytics
Dec 6, 202330 MinutesGet to the bottom of why Total Calls might not be matching up with Answered, Abandoned, and Voicemail calls in your reports. Our systems engineers are here to show you how to fix it!
Jan 18, 202330 MinutesWhy should you be utilizing computed ring time? SEs Jon and Matt show you 13.1’s new computed ring time and how the data provides granularity to your reports.
Nov 8, 202330 MinutesCompany executives need access to data to make better business decisions. Join us in this workshop to learn how to build CUCM dashboards and reports using custom attributes, multiple search sets, and more.
Mar 31, 202130 MinutesHow to take advantage of Variphy's Rate tables to develop customized call types.
Oct 25, 202330 MinutesDon’t get spooked by cradle-to-grave reports. Dre and Jim will guide you through report generation and how to use search sets to refine your results.
Nov 16, 202230 MinutesCall detail search sets allow users to customize widgets by filtering call detail records. Systems engineer Victor walks through how to build and use call detail search sets.
Nov 2, 202230 MinutesTransferred calls – transfer to, transfer from, blind transfer, consultative transfer, and forward to – are types of call scenarios that can be identified via Variphy Call Analytics. SEs Jon and Mike discuss each scenario and how it can be utilized for more robust reporting.
Jun 1, 202230 MinutesWhere are your employees transferring calls? How can you align your auto attendant to direct your customers appropriately? Systems engineer Matt demonstrates how to use C2G (Cradle to Grave) search to enhance customer experience.
Oct 13, 202130 MinutesCisco Cause Codes can help you determine your call flow. Learn how to use Variphy’s reports on Cause Codes to understand call scenarios and termination reasons.
Sep 29, 202130 MinutesNew in Variphy 12.3.0: auto user provisioning. Jim and Matt demonstrate one of our latest features.
Sep 22, 202130 MinutesSystems engineers Victor and Dre cover capacity utilization reporting beyond monitoring gateways.
Jun 23, 202130 MinutesJoin Mike and Victor for a technical overview of the Cisco Native Call Queuing data available for reports in the Variphy environment. This includes events such as queue time, no answer from users, and average queue time fields.
Jun 2, 202130 MinutesDre and Victor will coach you on how to use the phone type to compare productivity on virtual phones vs. hard phones in Variphy's CUCM CDR Reporting.
Jul 15, 202030 MinutesGrab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.
Apr 22, 202030 MinutesGrab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.
Apr 1, 202030 MinutesJoin Phil & Vic as they show how to easily build Capacity Utilization Widgets & Reports using Variphy.
Feb 5, 202030 MinutesGet an in-depth demo of Variphy's CDR Cradle to Grave Reporting. Learn how to track complete call flows for each call in a single report. Easily visualize the Cradle to Grave sequence showing related calls "before" and "after" within the same time period searched. We'll also show you how to identify sequence events such as Transferred, Forwarded, and Conferenced calls.
May 19, 202130 MinutesJoin Matt and Mike as they guide you through the differences between CDR and UCCX call reporting, and how they complement one another.
Nov 29, 202330 MinutesSkip the support ticket and join us as we cover the most common issues submitted by CUCM users. We’ll show you how to resolve these issues quickly so you can move on to your next task.
Nov 15, 202330 MinutesAre you wasting resources on dormant and underutilized phones in CUCM? Join us for this workshop to learn how you can quickly build reports to find dormant or underutilized phones and extensions.
Sep 7, 202230 MinutesHow can you customize reports to reflect your brand? Systems engineer Jim walks through how to change colors and add logos to make your call analytics reports uniquely yours.
Oct 11, 202330 MinutesAre you staffing your phones efficiently? By learning how to run capacity utilization reports to monitor hunt groups, call queues, and departments, you can find trends and allocate your resources when you need them the most.
Jul 19, 202330 MinutesNo contact center? No problem! In this workshop, Dre and Mike show you how to build a contact center-type dashboard for your hunt group, including information on hunt group agent status in real time.
May 24, 202330 MinutesCreating rate tables for call costing doesn’t have to be complicated. Join SE Jon as he demonstrates how easy it is to build basic call rating in Variphy.
May 3, 202330 MinutesVariphy’s CUCM templates can be customized to meet your organization’s reporting needs. Join systems engineer Jon to learn how you can alter these templates with a few easy clicks.
Aug 3, 202230 MinutesSystems Engineers Matt and Dre will show you how to report on answer and abandonment rates through Call Handler menu options or hunt groups. Some examples: Cradle to Grave on calls answered in under 30sec and average speed of answer.
Jun 22, 202230 MinutesWhat should you do if you can’t locate your calls in Variphy or Cisco CAR? Systems Engineer Jim demos you how to deal with UCM issues and retrieve your data.
Aug 25, 202130 MinutesSystems engineers Matt and Jim cover the New Extension grouping changes in 12.3.0.
Jul 21, 202130 MinutesLet Mike and Matt show you how you can use CUCM CDR reporting and analytics to create organizational summary reports with departments and end users. Learn how to use search sets to include only the information that matters to you.
Mar 10, 202130 MinutesUse of Custom Attributes and Custom Labels help create Organizational based reports.
Feb 17, 202130 MinutesTop 5 troubleshooting steps for No Data issues. How to troubleshoot issues when you're getting no data.
Oct 21, 202030 MinutesHow to build CDR Alerts and utilize Variphy Devices/Lists for call stream capacity utilization metrics and convenient searching for CUCM Call Analytics.
Mar 4, 202030 MinutesSee how Variphy's CDR "Cradle to Grave" reporting can complement Contact Center/UCCX by providing instant visibility into underlying data. Learn how Calls failing in CCX triggers, never make it to CSQ, To view calls bouncing out of CCX agents., and Quickly generate a report showing agents & non-agent organizational stats.
Feb 19, 202030 MinutesSee how Variphy's CDR "Cradle to Grave" reporting can complement Contact Center/UCCX by providing instant visibility into underlying data. Learn how Calls failing in CCX triggers, never make it to CSQ, To view calls bouncing out of CCX agents., and Quickly generate a report showing agents & non-agent organizational stats.
Sep 6, 202330 MinutesNeed to uncover nuanced data on your hunt groups? Join systems engineer Vic as he demonstrates how to use Variphy’s Call Scenarios filter to fine-tune hunt group reports.
May 31, 202330 MinutesWant to get the most up-to-date info on agent status? Systems engineer Vic demonstrates how to use Variphy’s latest widget to get real-time updates on hunt groups.
Jul 22, 202030 MinutesUnderstanding the basics of Cisco CDR.
Sep 28, 202230 MinutesSystems engineers Mike and Victor show you how to use grouping options in Variphy’s call reporting to identify multiple call attempts, first call resolution, cause codes, and more. Learn how this easy-to-use feature can help narrow your reports to find valuable information quickly.
Feb 2, 202230 MinutesWondering which options you should be using when you generate reports? Systems engineers Victor and Mike go over all our reporting features, such as period-over-period, summary stats, and grouping options.
Dec 16, 202030 MinutesLearn how to use multiple Search Sets to get advanced views into specific calling scenarios.
Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy CUCM CDR Call Analytics, as they shape all reports, dashboard widgets, alerts, and history search results.
Apr 7, 202130 MinutesDiscuss how Variphy determines different call scenarios including abandoned, connected vs not connected, voicemail and consult transfer vs transfer.
Mar 22, 202330 MinutesDo you know how to report on your organization’s busy hours? SEs Jon and Brian demonstrate how to display these statistics and other data summaries in this workshop.
Jun 24, 202030 MinutesHow to: Build CUCM CDR Capacity Utilization Widgets & Reports
Sep 27, 202330 MinutesIn this workshop, systems engineer Jim demonstrates a new functionality for call history search: Multi Search Set. Learn how to leverage it to get the data you need from your environment.
Mar 11, 202030 MinutesHow to: Build CUCM CDR Capacity Utilization Widgets & Reports
Aug 31, 202230 MinutesHow do you identify parked calls? SEs Dre and Mike explain how to find parked calls, understand the differences in how calls are parked, and report on them.
Jul 27, 202230 MinutesIs your hunt group hanging up on your customers? Systems engineers Victor and Matt demonstrate how to use Variphy to isolate and report on calls dropped by hunt groups.
Apr 27, 202230 MinutesSystems engineers Matt and Jim walk through Variphy’s improved computed CUCM ring time and cradle-to-grave sequence persistence. Learn how to filter out talk time from a previous call leg’s ring time.
Jan 26, 202230 MinutesYou deployed Variphy for UCM Call Analytics . . . Now what? Our systems engineers show you how to perform these fundamental tasks:
- Run reports
- Perform a wildcard search
- Show/hide columns (Recognizing CUCM attributes)
- Add a dashboard or widget
- Create and save a report
Nov 4, 202030 MinutesThis session will expand on normal Hunt Group reporting in Variphy. This session goes in depth and covers reporting hunt group utilization by Hunt Descriptions.
Sep 9, 202030 MinutesJoin Vic and Matt as they dive into quality reporting from the UCM QoS records (CMR).
Aug 26, 202030 MinutesWalk through setting up AD integration and setting up application security roles for each group of users in AD.
Aug 12, 202030 MinutesJoin Matt & Victor as they walk through utilizing rate tables within Call Analytics
Aug 5, 202030 MinutesJoin Matt & Victor as they walk through Variphy modules to provide exposure and assistance for CUCM Management.
Apr 8, 202030 MinutesWe'll walk you through the latest features and enhancements available with Variphy. Watch a live demo and get your questions answered by our knowledgable engineers.
May 4, 202230 MinutesJoin Brian and Dre as they show you how to import and utilize report templates.
Dec 20, 202330 MinutesJoin Mike, Dre, Matt, and Brian in this holly, jolly webinar! We’ll be rockin’ around to answer your questions and share tips for a glitch-free holiday.
Jan 25, 202330 MinutesWhat do call scenarios like abandoned, answered, voicemail, connected, and not connected mean? Hosts and systems engineers Brian and Jim discuss each one in this workshop.
Oct 19, 202230 MinutesBring all your burning questions to our special AMA with systems engineers Brian, Mike, and Vic! They’ll be on hand to answer your questions, from product features to Planet Variphy and everything in between.
Aug 17, 202230 MinutesWhy should you utilize our Database Archiving feature? Jim and Victor will explain what it is and how to set it up on an existing cluster.
Sep 8, 202130 MinutesSystems engineers Matt and Mike demonstrate how to set up a WebEx Chat bot. Learn how you can generate chat usage reports and alerts in Variphy 12.3.
May 26, 202130 MinutesBrian and Mike will show you how to configure and use Variphy's new Webex Chat delivery option for CDR and UCCX reports and alerts.
Feb 3, 202145 MinutesLearn about the functionality and architecture of the new Variphy Cloud.
Nov 11, 202030 MinutesAdvanced C2G to help determine which options are being utilized in Unity.
Sep 30, 202030 MinutesUse of Custom Attributes and Custom Labels help create Organizational based reports.
Sep 23, 202030 MinutesCreate and use custom label sets for CUCM and/or UCCX within Variphy; replace Cisco technical terminology with what YOUR Organization uses.
Jul 8, 202030 MinutesAdvanced C2G to help determine which options are being utilized in Unity.
Jun 17, 202030 MinutesHow/where are calls being transferred from Hunt Groups. Are rollover hunt groups being used/how often.
Jun 10, 202030 MinutesVariphy's upcoming release 12.1.5 will offer a slew of Dashboard improvements.We will cover the new 'Grouping Statistics' and 'Announcement' widgets, a few new Dashboard display/formatting options, and a new CDR time frame option, as well as added functionality within our DID Management module.
May 20, 202030 MinutesVariphy's upcoming release 12.1.5 will offer a slew of Dashboard improvements.We will cover the new 'Grouping Statistics' and 'Announcement' widgets, a few new Dashboard display/formatting options, and a new CDR time frame option, as well as added functionality within our DID Management module.
Aug 19, 202030 MinutesJoin Matt & Mike as they showcase all the new features in Variphy 12.2!
Feb 12, 202030 MinutesGet an in-depth demo of how Variphy's Cisco CDR Reporting makes it easy to identify dormant phones or end users that haven't made or received any or a minimum number of calls so that CUCM licenses can be reclaimed and reassigned.
May 27, 202030 MinutesWalk through creating and reporting Hunt Group and end user activity.
On-Demand Webinars for Cisco UCCX Analytics
Aug 2, 202330 MinutesAre you taking advantage of our easy-to-use templates for UCCX reports? Systems engineer Brian shows you how to configure reports to match your environment.
Jan 11, 202330 MinutesIn this workshop, Variphy’s Matt and Mike demonstrate a feature in 13.1: the ability to search for inactive values. Learn more about the new Inactive Resource UCCX Reporting.
Jan 20, 202130 MinutesJoin Matt and Mike as they showcase the new the new UCCX Wallboard features within Variphy 12.2.3
Feb 21, 202430 MinutesLike to DIY? Variphy’s support team walks through the most common UCCX support tickets they receive and shows you how you can resolve these issues quickly.
Apr 6, 202230 MinutesSystems engineer Mike reviews the most common UCCX detail columns every organization should be utilizing and what the data represents.
Aug 18, 202130 MinutesMike and Vic demonstrate a new option in 12.3.0: support for High Availability and Inclusion of Handle time in UCCX dashboards and reports.
Aug 4, 202130 MinutesVic and Mike show you how to use UCCX reporting to identify possible employee misuse or abuse. Learn how you can utilize data such as Ring No Answer (RNA) State, Talk time (<= 1 sec), Not Ready Counts, and State Details Login time to improve productivity.
Nov 18, 202030 MinutesUCCX Detail Descriptions
May 6, 202030 MinutesWalk through on how to build a meaningful UCCX Agent report.
Feb 16, 202230 MinutesSEs Brian and Vic demonstrate the types of widgets associated to UCCX analytics. Learn what you can do with our Agent- and CSQ-based widgets and more!
Apr 29, 202030 MinutesJoin Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.
Feb 26, 202030 MinutesJoin Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.
Jan 15, 202030 MinutesJoin Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.
Dec 18, 201930 MinutesJoin Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.
Dec 12, 201930 MinutesJoin Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.
Dec 8, 202130 MinutesDo you know how to run reports on UCCX wrap-up reasons and utilize search sets in UCCX widgets? Dre and Brian walk you through these protocols in this webinar.
Sep 2, 202030 MinutesHow to build and use Variphy's new UCCX Time Internal Analytics for CSQ and Agent Reports by Day of Week, Hour of Day, Date, Week, Month, and more.
Mar 30, 202230 MinutesDid you hear? UCCX Audible Alerts are available in Variphy 13.0 Beta! Discover how to set it up on your dashboard.
May 13, 202030 MinutesJoin Phil & Mike as the walk you through Variphy UCCX Reporting. You'll learn how to build UCCX CSQ based reports.
On-Demand Webinars for Dashboards & Widgets
Jan 24, 202430 MinutesNot getting the results you were expecting from the UCCX Real Time CSQ widget? In this workshop, systems engineer Mike shows you how to configure the widget so you can get better visibility into your call environment.
Nov 30, 202230 MinutesWhat is computed ring time? Learn how to leverage this Variphy 13.1 feature in your day-to-day reporting to show hunt group and call park time to answer.
Feb 23, 202230 MinutesCreate a solid foundation for your dashboard and generate reports with information that matters to you. Systems engineers Dre and Mike discuss which widgets you should be using and the reporting features you should enable.
Feb 9, 202230 MinutesDre and Jim demystify the types of widgets in the Widget Wizard. Find out how to use widgets such as Call Distribution, Call History Details, and Call Statistic associated to UCM and CUBE analytics.
Oct 14, 202030 MinutesTips to help you build a Dashboard geared towards a UCM administrator.
On-Demand Webinars for Dial Plan Management
Jan 12, 202230 MinutesSystems engineers Dre and Matt demonstrate how to perform Direct Inward Dialing (DID) multi-block searches.
Sep 16, 202030 MinutesLearn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.
Apr 15, 202030 MinutesLearn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.
Mar 25, 202030 MinutesLearn how to import 1 or multiple DID Blocks into Variphy from CSV files to get up and running even faster.
Mar 25, 202030 MinutesLearn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.
Jan 22, 202030 MinutesLearn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.
Jan 8, 202030 MinutesLearn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.
Dec 4, 201930 MinutesLearn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.
Nov 20, 201930 MinutesLearn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.
Nov 13, 201930 MinutesLearn how to move your DID Block & Number inventory out of spreadsheets and into Variphy. Search, tag, and report upon active and available numbers based upon real-time correlation with CUCM and assign block-based user permissions.
On-Demand Webinars for Digital Events
Apr 4, 202430 MinutesAre you truly optimizing your CUCM network resources? Join our webinar to discover strategies for maximizing efficiency while controlling costs. Don't miss this opportunity to uncover hidden inefficiencies and ensure your telecom resources are working smarter, not harder.
Oct 27, 202260 MinutesVariphy hosts "Variphy Beyond", a live stream event featuring over $4K in prizes, Zoom Phone and Webex Calling roadmap, live product demos and Q&A, customer success stories, and so much more!
Sep 15, 2021180 MinutesVariphy hosts our annual Block Party, a live event featuring over $6K in prizes, live product demos and Q&A, customer success stories, and so much more!
Mar 17, 2021180 MinutesYou enjoyed the Block Party, now we're taking it inside for the House Party!
Win over $5K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Product Roadmap
Oct 27, 2020180 MinutesYou enjoyed the Block Party, now we're taking it inside for the House Party!
Win over $5K in Prizes! - Live Product Demo & Q&A! - Customer Success Stories - Ninja Deep Dive into CDR Reporting - Product Roadmap
Jun 2, 202030 Minutes- Win over $6K in Prizes!
- Live Product Demo & Q&A!
- Customer Success Stories
- Ninja Deep Dive into CDR Reporting
- Drink Mixology Course
Jun 1, 202030 Minutes- Win over $6K in Prizes!
- Live Product Demo & Q&A!
- Customer Success Stories
- Ninja Deep Dive into CDR Reporting
- Drink Mixology Course
On-Demand Webinars for Microsoft Teams Phone Analytics
Apr 24, 202430 MinutesGet a preview Microsoft Teams Phone dashboards, available in Variphy 16.1. See how customizable dashboards and user-friendly widgets can help you elevate your Teams Phone analytics.
Mar 27, 202430 MinutesLearn how to create Microsoft Teams Phone reports that help you stay on top of your environment. Systems engineers Dre and Victor walk through the essential reporting modules and how to customize them for your organization.
Apr 10, 202430 MinutesEnsure sensitive information remains protected by controlling user visibility. Our systems engineers show you how to implement role-based access to Microsoft Teams Phone analytics and reporting.
Mar 20, 202430 MinutesVariphy Reporting and Analytics for Microsoft Teams Phone is packed with advanced reporting features that give you insight into your call data. Join our systems engineers and learn how to get started right away on building your Teams Phone reports.
Feb 28, 202430 MinutesVariphy support for Microsoft Teams Phone is coming soon! Our team demonstrates the exciting reporting features of this forthcoming integration.
On-Demand Webinars for System Administration
Sep 14, 202230 MinutesSEs Mike and Matt host this workshop on moving from Linux OVA to a Windows MSSQL environment. Learn the step-by-step process of migration so you might satisfy your system’s environmental requirements.
Jun 8, 202230 MinutesIs your system getting a little sluggish? It might be because Variphy has been running for a while. Learn how to check database size (EFT 13.0), memory utilization, and purge settings to improve speed.
Feb 7, 202430 MinutesLearn how to create unique security profiles for your end users! Systems engineers Brian and Jon show you how to use public search sets to limit end user data visibility in reports and dashboards.
Oct 5, 202230 MinutesLearn how to troubleshoot Remote Phone Control and Cisco Phone Macro quickly. Systems engineer Brian demonstrates how to fix call quality, call logs, broadcast issues, and more!
Apr 13, 202230 MinutesAre you sure you’re set up to get important system alerts? SE Dre shows you how to check which alerts you are receiving and how to configure them for your organization’s needs.
Apr 21, 202130 MinutesJoin Matt and Dan as they demonstrate how to enable and configure SAML SSO authentication for Azure within Variphy.
Jun 9, 202130 MinutesLearn how to identify the culprits of disk consumption and how you can safely clean them up on the Variphy Linux OVA.
Mar 29, 202330 MinutesReady for an upgrade? Join us for a demonstration on how to update to the latest Variphy release on your Windows or Linux system.
Jul 14, 202130 MinutesIn this webinar, Victor and Brian will guide you through changing OVA app and network configurations (HTTP(S) ports, DNS, NTP (TimeSync), Date, Enforcing TLS 1.2).
Feb 15, 202330 MinutesWhat are the advantages of migrating your archives to a separate SQL? Mike and Brian discuss its benefits and walk you through how to do it easily.
Dec 7, 202230 MinutesOur knowledgeable systems engineers walk through step-by-step instructions on installing a signed certificate from Active Directory on a Variphy Windows system.
Jul 20, 202230 MinutesApplication logs provide useful information on what's happening under your system's hood. Our knowledgeable systems engineers walk you through these logs so you can decipher incidents and find out what errors might have occurred.
Jun 29, 202230 MinutesStreamline and simplify your workflow with macros! Systems engineer Victor shows you how to create a macro, use a subset, and run it.
Nov 17, 202130 MinutesBrian and Victor cover what every UC Admin should build, run, and automate, including:
UCM configurations to monitor via Change Management
Top widgets to configure
Top Macros to implement and how to leverage CDR to validate results
Utilizing DID Management to eliminate the use of spreadsheets
Oct 6, 202130 MinutesAs of February 5, 2021, MySQL 5.6 was designated as End of Life and is no longer supported by Oracle. Is your MySQL up to date? Variphy’s systems engineers demonstrate how to upgrade from MySQL 5.6 and below to MySQL 8.0 on a Windows server.
Jul 28, 202130 MinutesDo you have burning questions about our product? Brian and Dre will show you how you can search the knowledge base to get the answers you need. They’ll also cover how to open and view Variphy support tickets in the customer portal for the times you want further assistance.
Jun 30, 202130 MinutesMatt and Vic will guide you through a tour of some new parameters available in Variphy: As-built’s - Headset inventory, Call Analytics - Non-Secured, Authenticated & Secured call reporting, Password complexity changes, System Admin vs. App Admin configurations.
Apr 28, 202130 MinutesMigrating your existing OVA Ubuntu implementation to a new OVA. Join Matt and Dre as they walk you through how to update Linux!
Apr 14, 202130 MinutesWalk through how to update the Variphy OVA Ubuntu operating system.
May 5, 202130 MinutesHow to utilize and troubleshoot Remote Phone Control, including Call logs, finding missing calls (911), Call quality, and Broadcast.
Mar 3, 202130 MinutesThere are many reasons that your call reports could be taking longer than usual to generate. Insufficient memory allocation to MySQL or Java process, CUCM user lookup collisions, etc... Join us and learn how to troubleshoot and get your reports generating quickly.
Jan 27, 202130 MinutesIn this Webinar, we'll show you how to generate and install HTTPS certificates in Variphy.
Feb 8, 202330 MinutesIs your database still cluttered with last year’s data? Systems engineers Mike and Jim demonstrate how to archive older data and start with a fresh database — while not losing visibility into 2022.
Aug 10, 202230 MinutesWhat is Multi-Database Support? Systems Engineers Jim and Brian will explain it and how to best leverage it.
Jul 13, 202230 MinutesLearn how to leverage CUCM configurations or Variphy Public Search Sets to create user and group accounts quickly! Systems engineers Jim and Dre show you the step-by-step process in this workshop.
Mar 23, 202230 MinutesWhy should you utilize our Database Archiving feature? SEs Jim and Dre explain the ins and outs of this new feature and how to use it.
Mar 24, 202130 MinutesJoin Matt and Vic as they demonstrate how to enable and configure SAML SSO authentication for Okta IDP within Variphy.
Feb 10, 202130 MinutesReport History Repository, which stores both an activity record and the actual report file for each CUCM CDR or UCCX Call Analytics report that is requested, whether generated on-demand or via a schedule
In addition to viewing user report activity, the Repository provides the ability for reports to be (re)downloaded, URL or chat delivery, which is must faster and will consume fewer resources than regenerating the report, since the report file is stored on the file system.
Jan 13, 202130 MinutesMatt and Mike introduce the new features included in Variphy 12.2.3.
Dec 9, 202030 MinutesSearch Sets and Search Criteria are two of the most fundamental and important concepts in Variphy CUCM CDR Call Analytics, as they shape all reports, dashboard widgets, alerts, and history search results. In this webinar, we'll walk you through how to build Security Profiles using Public Search Sets.
On-Demand Webinars for Webex Calling Analytics
Mar 6, 202430 MinutesYou've configured Variphy Reporting and Analytics for Webex Calling. . .now what? Our systems engineers will show you how to perform fundamental tasks.
Apr 17, 202430 MinutesNeed deeper insights into your Webex Calling environment? In this webinar, SEs Brian and Mike demonstrate how to build, save, and share custom dashboards to display data that matters to you.
Jan 17, 202430 MinutesFrom Answered to Ring No Answer records and everything in between, systems engineer Mike explains it all. Here’s everything you need to know about hunt groups and call queues.
Oct 4, 202330 MinutesNeed to find details on inbound, outbound, and internal calls in Webex Calling? Join Mike and Dre as they demonstrate how to generate reports on data you’re interested in.
Sep 20, 202330 MinutesVariphy 15.2 brings exciting new features to our Webex Calling analytics solution. Join us to see all the improvements we have in store, including voicemail call tracking, hunt group reporting, and call queues.
Aug 30, 202330 MinutesCurious about the differences between auto attendant, hunt group, and queue reporting? Systems engineer Mike goes over each one and how they can help you get better insight into your Webex Calling data.
Jul 12, 202330 MinutesWant to know how you can generate Webex Calling reports efficiently? Systems engineer Mike walks through Variphy’s Webex Calling Report templates and how to utilize them for your organization.
Jun 21, 202330 MinutesWebex Calling users can get valuable insight into their data with Variphy’s configurable dashboards and drag-and-drop widgets. In this workshop, systems engineer Mike demonstrates how to build a dashboard and customize it to fit your needs.
May 10, 202330 MinutesWhat Webex Calling reports should you be generating regularly? SE Mike walks through some of these common reports and how to build them in Variphy.
Apr 19, 202330 MinutesMike walks you through deploying a Webex Calling Platform in Variphy.
Apr 12, 202330 MinutesJoin Product Manager Kyle Aebischer and Systems Engineer Mike Stratton as they walk you through Variphy’s Call Analytics for Webex Calling. Display your data how you want it. Easily search, analyze, and report on your team’s Webex Calling activity.
On-Demand Webinars for Zoom Phone Analytics
Apr 3, 202430 MinutesKnow how to make the most of your Zoom Phone analytics? Join us for this webinar to learn how to build reports, perform wildcard searches, schedule reports, and more.
Feb 14, 202430 MinutesNeed to build dashboards and reports for executive roles? Join us in this webinar to learn how to create high-level performance reports for your Zoom Phone environment.
Oct 18, 202330 MinutesJoin systems engineers Matt and Brian as they walk through how to report on inbound, outbound, and internal calls in Zoom Phone. Learn how these reports can give you better insight into your call flows.
Aug 9, 202330 MinutesVariphy 15.2 introduces the ability to report your common area calls. Join SE Matt as he walks through this latest update to our Zoom Phone analytics solution.
Jul 26, 202330 MinutesWith Variphy’s Zoom Phone integration, you can build reports with the level of granularity your organization needs. Join Matt as he demonstrates how to use secondary grouping to identify calls to Called Queues or Call Departments.
May 17, 202330 MinutesVariphy’s customizable reports and dashboards give Zoom users flexibility with their data. SE Brian shows you how to configure your dashboard with widgets and generate reports with the info you want.
Apr 26, 202330 MinutesWhich widgets should you have on your Zoom Admin dashboard? Systems engineer Matt walks through how to choose the right widgets and searches to build a dashboard that works for you.
Mar 15, 202330 MinutesVariphy offers customizable templates for Zoom Phone analytics reports. Learn how to download and adjust our templates to fit your organization’s needs!
Mar 8, 202330 MinutesVariphy’s robust reporting and dashboards are available for Zoom Phone! Systems engineers Vic and Matt show you how to take advantage of our latest feature to boost your Zoom Phone analytics reports.
Mar 1, 202330 MinutesGet your Variphy Analytics for Zoom Phone up and running quickly! Our knowledgeable SEs demonstrate how to set up your Zoom account correctly using Private OAuth App.
Dec 14, 202230 MinutesVariphy 14.0 introduces analytics and reporting support for Zoom Phone. Systems engineers Victor and Matt demonstrate how to build dashboards and generate reports with our new feature.
Mar 17, 202130 MinutesVariphy offers customizable templates for Zoom Phone analytics reports. Learn how to download and adjust our templates to fit your organization’s needs!