Vic and Mike show you how to use UCCX reporting to identify possible employee misuse or abuse. Learn how you can utilize data such as Ring No Answer (RNA) State, Talk time (<= 1 sec), Not Ready Counts, and State Details Login time to improve productivity.
● For engineers by engineers
● Interactive Q&A
● Lucky winner gets a $50 Amazon Gift Card!Back to all webinars
Want a quick and easy way to track registrations of your hard phones? In this webinar, our systems engineers guide you through the process of setting up Change Management to help you monitor hard phone status.RegisterDec 13, 2023 @ 11:00 AM US/PT
Get to the bottom of why Total Calls might not be matching up with Answered, Abandoned, and Voicemail calls in your reports. Our systems engineers are here to show you how to fix it!
Skip the support ticket and join us as we cover the most common issues submitted by CUCM users. We’ll show you how to resolve these issues quickly so you can move on to your next task.
Are you wasting resources on dormant and underutilized phones in CUCM? Join us for this workshop to learn how you can quickly build reports to find dormant or underutilized phones and extensions.