Variphy for Webex Contact Center
Build the dashboards and reports your contact center actually needs in minutes. No tickets. No waiting on IT. No guessing.
Supervisors
Live queue and agent status on wallboards that update the second something changes.
Managers
Dropped calls, ignored calls and survey completion by agent, delivered to your inbox on schedule.
Executives
Compare volume, talk time and cost to serve across every client or line of business.
IT & voice engineers
Managers build their own. You decide who sees what.
[2-minute product video: build a widget, set an alert, schedule a report]
Ask IT for a report. Wait three days. Get the wrong one. Ask again. Or build it yourself in under five minutes.
When a call rings past one agent and another picks up, native stats can credit the wrong person. Ring-no-answer tracking shows who really answered.
Serving several clients from one center? Compare talk time and volume by line of business and see which accounts cost more to serve.
Abandon rates as percentages. Hourly breakdowns. Metrics you didn’t know existed, suggested by people who know the data.
Ring-no-answer, true answered-by attribution and real-time alerts. We fix what the raw data gets wrong. [Confirm vs. Webex Analyzer]
Role-based permissions keep each manager to their own queues and agents, so self-service never means over-sharing.
Questions about a report get answered by the people who built it, not passed through three engineers and a vendor queue. No hoops. No runarounds.
“With Variphy’s customizable dashboards and wallboards, we were able to replace two previous solutions.”
Network Analyst, Healthcare System
“We realized cost savings by being able to shift our developers over to other projects instead of maintaining and improving reports.”
Contact Center Manager, IT Company
[Webex Contact Center customer quote — ideally a supervisor on ease of use]
[Title, Organization type]
Drop in a widget, drag a column, done. No query language required.
Real-time queue and agent states on any screen in the room.
Get told when wait times spike or agents drop off, not after.
Schedule any report to land in the right inbox, every day or every month.
The same call metrics, shown three different ways for three different people.
Long-term trends by hour, day and queue to plan tomorrow’s shifts.
Analyzer is built for people who already know the data model. Variphy is built so supervisors and managers can create their own dashboards and reports, adds metrics and alerts Analyzer doesn’t offer, and comes with support from people who specialize in contact center data. [Confirm specifics]
No. Most dashboards and widgets take minutes to build, and permissions keep each person to the data they’re allowed to see.
Yes. Role-based permissions control access by queue, team or line of business.
[Confirm typical deployment time for Webex Contact Center]
Yes. Variphy also covers Webex Calling reporting, provisioning and change management.