One answers your calls. One answers your questions.
That's Colleen AI.
Colleen is the name for Variphy's AI products. The Voice Agent answers and routes inbound calls; the Assistant answers plain-language questions about your UC data. They're separate products — run one or both — and each connects to Variphy analytics across Cisco CUCM/UCCX/CUBE, Webex, Teams Phone, and Zoom Phone.
Colleen AI is Variphy's AI for unified communications, delivered as two products that each stand on their own. Colleen AI Voice Agent works the phones — it answers, routes, and tickets inbound calls, day or night. Colleen AI Assistant works your data — search call history, manage users, and build reports just by asking.
Most communications AI runs in a vacuum. The voice bot answers, then hands you a transcript and shrugs. The BI tool sits on a generic database that's never heard of a hunt group. Colleen doesn't work that way. Every call the AI Voice Agent handles and every question the AI Assistant answers lands in the CDR and reporting data you already collect across Cisco, Webex, Teams Phone, and Zoom Phone. You get the AI — and the context that makes it worth trusting.
Colleen AI Voice Agent handles inbound calls 24/7 with workflows you define. It greets callers, understands intent, routes to the right team, creates tickets, and sends an AI summary of every call.
Explore Colleen AI Voice Agent →Colleen AI Assistant is conversational analytics for your UC data. Ask a question in plain language and Colleen searches your call history, builds a report, or helps you manage users, no menu-hunting, exports, or query language required.
Explore Colleen AI Assistant →
You define the workflows — greeting, questions, routing rules, and ticketing.
Colleen answers inbound calls 24/7 and works each caller through your logic.
It routes to the right team or creates a ticket, with full context.
It sends an AI summary if the ticket is escalated to a human.
Ask a question in plain language inside Variphy.
Colleen searches call history, builds a report, or helps you manage users.
Results stay scoped to each person's role-based access.
Refine with a follow-up question, then save or schedule what you built.
IT and UC admins who want AI on the platform they already use for reporting.
IT leaders evaluating call automation or self-serve analytics without giving up reporting context.
Teams covering after-hours, overflow, and high-volume inbound calls.
Existing Variphy customers who want to get more from the UC data they collect.
Teams in more than 35 countries run Variphy to report on and manage their unified communications.
