Cisco Call Analytics Reporting

Search, track, report, alert, schedule, email, & relax

Customizable CDR reporting for CUCM call history, capacity utilization, statistics, quality, 911 emergency triggers, & more. Auto-synchronize with CUCM devices, device pools, end users, departments.

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Instantly Search & Report on Cisco CDR

  • Search & report by multiple parameters including Party Number, Device Name, Device Pool, End User, Department, Hunt Group, Call Queued Duration, Redirect Reason, Cause Code, Video Codec, and much more.
  • Call History searches can include multiple criteria using our usual Match Any vs All logic.
  • How many calls went to voicemail or were abandoned? Who has been making international calls? Which users still aren't using the new on-net dial plan?
  • Display & Filter by Loss Concealment Ratio or Duration.

Configurable 911 or Criteria-Based Alerting

  • Automatically be among the 1st to know who dialed 911. Variphy's alerts will provide End Users details, location, department, etc.
  • Configure CDR search parameters to trigger an alert on emergency calls, toll fraud, long distance, queue durations, dropped calls & other failures such as capacity or bandwidth issues.

Cradle to Grave Reporting & Visibility

  • Track the complete call flow for each call in one single report.
  • Visualize the Cradle to the Grave sequence showing related calls "before" and "after" within the same time period searched.
  • Identify sequence events such as Transferred, Forwarded, and Conference calls.

Group & summarize data

  • Group & summarize data by CUCM end user, directory number, device, partition, device pool, cause code, etc.
  • Completely automate the delivery of user-friendly CDR reports to departments and stakeholders for their user & team call history activity.
  • Organize and group all calls to the main number by which receptionist or agent answered each call.

Variphy Goes Beyond Cisco CDR Fields Only

  • Variphy will provide you with additional CDR fields including Department, End Users name, Device Pool, Device Description, & Cisco Device Type.
  • Stop tracking users, extensions and devices outside of CUCM for CDR reporting - Variphy Call Analytics does this automatically for you.

Automate it. Schedule it. Email it. Done.

  • Automate your Cisco CDR reporting with scheduled deliveries.
  • Email or FTP to a shared drive hourly, daily, weekly, or monthly.
  • Provide reports the way users need them - choose from PDF, XLXS, HTML, or CSV.

Report History Repository

The Report History Repository stores both an activity record and the actual report file for each CUCM CDR or UCCX Call Analytics report that is requested, whether generated on-demand or via a schedule.

  • Filter, Search, and View user report activity.
  • Report Activity is automatically stored in the repository.
  • Share URL access and download links to reports.
  • Protect, Unprotect, & Delete reports.
  • Allocate Hard Disk Space & Setup Automatic Purging.

Custom Labels

Configure one or multiple sets of Custom Labels for CUCM/UCCX and replace Cisco technical terminology with what YOUR Organization uses. Apply a label set to widgets and reports and also restrict users to specific labels for simpler usability.

  • Easily configure Custom Label Sets for CUCM and UCCX.
  • Reveal the original label with a hover tool-tip.
  • Support multiple languages.
  • Assign Custom Label Set Privileges.
  • Apply to Dashboards, Reports, & Alerts

User Roles & Permissions

  • Support multiple clusters & user accounts.
  • Select and define users privileges by roles, clusters, reports & data visibility.
  • Single sign-on through Microsoft Active Directory integration.

Webinars for Cisco CDR Reporting - Call History

View Past Webinars (29)

Webinar
Advanced call type utilization for outside the box reporting
How to take advantage of Variphy's Rate tables to develop customized call types.
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Advanced Search Set Usage
Learn how to use multiple Search Sets to get advanced views into specific calling scenarios. Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy CUCM CDR Call Analytics, as they shape all reports, dashboard widgets, alerts, and history search results.
Advanced Search Set Usage Advanced Search Set Usage
Basics of Cisco CDR
Understanding the basics of Cisco CDR.
Basics of Cisco CDR Basics of Cisco CDR
Building CDR Alerts and using Variphy's Configurable Device List
How to build CDR Alerts and utilize Variphy Devices/Lists for call stream capacity utilization metrics and convenient searching for CUCM Call Analytics.
Building CDR Alerts and using Variphy's Configurable Device List Building CDR Alerts and using Variphy's Configurable Device List
Capacity Utilization Beyond Monitoring Gateways
Join Phil & Vic as they show how to easily build Capacity Utilization Widgets & Reports using Variphy.
Capacity Utilization Beyond Monitoring Gateways Capacity Utilization Beyond Monitoring Gateways
CDR Cradle to Grave Reporting
Get an in-depth demo of Variphy's CDR Cradle to Grave Reporting. Learn how to track complete call flows for each call in a single report. Easily visualize the Cradle to Grave sequence showing related calls "before" and "after" within the same time period searched. We'll also show you how to identify sequence events such as Transferred, Forwarded, and Conferenced calls.
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Cisco CUBE Reporting
Get an in-depth demo of how Variphy’s CUBE “Cisco Unified Border Element” Call Analytics Reporting makes it easy to track calls routing through the network destined to CUCM or elsewhere. Learn how your CUBE is routing calls within your network, with capacity utilization data and other specific call feature events.
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COVID-19: How to Report on Your Now Fully Remote Workforce
Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.
COVID-19: How to Report on Your Now Fully Remote Workforce COVID-19: How to Report on Your Now Fully Remote Workforce
COVID-19: How to Report on Your Now Fully Remote Workforce Pt. 2
Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.
COVID-19: How to Report on Your Now Fully Remote Workforce Pt. 2 COVID-19: How to Report on Your Now Fully Remote Workforce Pt. 2
CUCM Phone Macros
Have you ever had to walk around your offices manually pushing buttons on IP phones in order to enable a certain setting (corporate logo, ringtone, erase a setting, etc.)? Variphy's Cisco Phone Macros provide a simple way of changing the backgrounds on all your IP phones, testing the MeetMe conferencing of phones at a satellite location, or even validating call admission control over a WAN link. In the end, using Phone Macro will reduce your administrative burden and increase your efficiency.
CUCM Phone Macros CUCM Phone Macros
Custom Attributes and Custom Labels
Use of Custom Attributes and Custom Labels help create Organizational based reports.
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General Troubleshooting Steps for No Data
Top 5 troubleshooting steps for No Data issues. How to troubleshoot issues when you're getting no data.
General Troubleshooting Steps for No Data General Troubleshooting Steps for No Data
How Cisco CDR/Cradle to Grave Can Complement UCCX
See how Variphy's CDR "Cradle to Grave" reporting can complement Contact Center/UCCX by providing instant visibility into underlying data. Learn how Calls failing in CCX triggers, never make it to CSQ, To view calls bouncing out of CCX agents., and Quickly generate a report showing agents & non-agent organizational stats.
How Cisco CDR/Cradle to Grave Can Complement UCCX How Cisco CDR/Cradle to Grave Can Complement UCCX
How to: Build CUCM CDR Capacity Utilization Widgets and Reports
How to: Build CUCM CDR Capacity Utilization Widgets & Reports
How to: Build CUCM CDR Capacity Utilization Widgets and Reports How to: Build CUCM CDR Capacity Utilization Widgets and Reports
How to: Find dormant or underutilized phones/users
Get an in-depth demo of how Variphy's Cisco CDR Reporting makes it easy to identify dormant phones or end users that haven't made or received any or a minimum number of calls so that CUCM licenses can be reclaimed and reassigned.
How to: Find dormant or underutilized phones/users How to: Find dormant or underutilized phones/users
How to: Help with CUCM Management
Join Matt & Victor as they walk through Variphy modules to provide exposure and assistance for CUCM Management.
How to: Help with CUCM Management How to: Help with CUCM Management
How Variphy determines scenarios
Discuss how Variphy determines different call scenarios including abandoned, connected vs not connected, voicemail and consult transfer vs transfer.
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Hunt Group Reporting
Walk through creating and reporting Hunt Group and end user activity.
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Hunt Group Reporting with Cradle to Grave Advanced Search Sets
How/where are calls being transferred from Hunt Groups. Are rollover hunt groups being used/how often.
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Hunt Group Utilization
This session will expand on normal Hunt Group reporting in Variphy. This session goes in depth and covers reporting hunt group utilization by Hunt Descriptions.
Hunt Group Utilization Hunt Group Utilization
Introduction to Variphy New Features
We'll walk you through the latest features and enhancements available with Variphy. Watch a live demo and get your questions answered by our knowledgable engineers.
Introduction to Variphy New Features Introduction to Variphy New Features
LDAP Role Based Access
Walk through setting up AD integration and setting up application security roles for each group of users in AD.
LDAP Role Based Access LDAP Role Based Access
Quality Metrics
Join Vic and Matt as they dive into quality reporting from the UCM QoS records (CMR).
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Rate Tables
Join Matt & Victor as they walk through utilizing rate tables within Call Analytics
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Using Cradle to Grave to Help Determine Unity Options
Advanced C2G to help determine which options are being utilized in Unity.
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Variphy 12.2 Custom Labels
Create and use custom label sets for CUCM and/or UCCX within Variphy; replace Cisco technical terminology with what YOUR Organization uses.
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Variphy Departmental Productivity/End User Reporting
Use of Custom Attributes and Custom Labels help create Organizational based reports.
Variphy Departmental Productivity/End User Reporting Variphy Departmental Productivity/End User Reporting
What's New in Variphy 12.1.5
Variphy's upcoming release 12.1.5 will offer a slew of Dashboard improvements.We will cover the new 'Grouping Statistics' and 'Announcement' widgets, a few new Dashboard display/formatting options, and a new CDR time frame option, as well as added functionality within our DID Management module.
What's New in Variphy 12.1.5 What's New in Variphy 12.1.5
What's New in Variphy 12.2
Join Matt & Mike as they showcase all the new features in Variphy 12.2!
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