Cisco Call Analytics Reporting

Customizable CDR reporting for CUCM call history, capacity utilization, statistics, quality, 911 emergency triggers, & more. Auto-synchronize with CUCM devices, device pools, end users, departments.

Search, track, report, alert, schedule, email, & relax

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Over 1,000 Customers and Counting...
Last year in 2016, nearly 200 organizations selected and deployed Variphy Call Analytics for their Cisco CDR Reporting & UC/Collaboration management
Our 100% U.S. based service delivery & support team is every bit as good as our products, if not even better

Instantly Search & Report on Cisco CDR

Search & report by multiple parameters including Party Number, Device Name, Device Pool, End User, Department, Hunt Group, Call Queued Duration, Redirect Reason, Cause Code, Video Codec, and much more...
How many calls went to voicemail or were abandoned? Who has been making international calls? Which users still aren't using the new on-net dial plan?

Configurable 911 or Criteria-Based Alerting

Automatically be among the 1st to know who dialed 911. Variphy's alerts will provide End Users details, location, department, etc.
Configure CDR search parameters to trigger an alert on emergency calls, toll fraud, long distance, queue durations, dropped calls & other failures such as capacity or bandwidth issues

Cradle to Grave Reporting & Visibility

Track the complete call flow for each call in one single report
Visualize the Cradle to the Grave sequence showing related calls "before" and "after" within the same time period searched
Identify sequence events such Transferred, Forwarded, and Conference calls

Group and summarize data by CUCM end user, directory number, device, partition, device pool, cause code, etc.

Completely automate the delivery of user-friendly CDR reports to departments and stakeholders for their user & team call history activity
Organize and group all calls to the main number by which receptionist or agent answered each call

Variphy Goes Beyond Cisco CDR Fields Only

Variphy will provide you with additional CDR fields including Department, End Users name, Device Pool, Device Description, & Cisco Device Type
Stop tracking users, extensions and devices outside of CUCM for CDR reporting - Variphy Call Analytics does this automatically for you

Automate it. Schedule it. Email it. Done.

Automate your Cisco CDR reporting with scheduled deliveries
Email or FTP to a shared drive hourly, daily, weekly, or monthly
Provide reports the way users need them - choose from PDF, XLXS, HTML, or CSV

User Roles & Permissions

Support multiple clusters & user accounts
Select and define users privileges by roles, clusters, reports & data visibility
Single sign-on through Microsoft Active Directory integration