Search & report by multiple parameters including Party Number, Device Name, Device Pool, End User, Department, Hunt Group, Call Queued Duration, Redirect Reason, Cause Code, Video Codec, and much more.
Call History searches can include multiple criteria using our usual Match Any vs All logic.
How many calls went to voicemail or were abandoned? Who has been making international calls? Which users still aren't using the new on-net dial plan?
Display & Filter by Loss Concealment Ratio or Duration.
Configurable 911 or Criteria-Based Alerting
Automatically be among the 1st to know who dialed 911. Variphy's alerts will provide End Users details, location, department, etc.
Configure CDR search parameters to trigger an alert on emergency calls, toll fraud, long distance, queue durations, dropped calls & other failures such as capacity or bandwidth issues.
Cradle to Grave Reporting & Visibility
Track the complete call flow for each call in one single report.
Visualize the Cradle to the Grave sequence showing related calls "before" and "after" within the same time period searched.
Identify sequence events such Transferred, Forwarded, and Conference calls.
Group & summarize data
Group & summarize data by CUCM end user, directory number, device, partition, device pool, cause code, etc.
Completely automate the delivery of user-friendly CDR reports to departments and stakeholders for their user & team call history activity.
Organize and group all calls to the main number by which receptionist or agent answered each call.
Variphy Goes Beyond Cisco CDR Fields Only
Variphy will provide you with additional CDR fields including Department, End Users name, Device Pool, Device Description, & Cisco Device Type.
Stop tracking users, extensions and devices outside of CUCM for CDR reporting - Variphy Call Analytics does this automatically for you.
Automate it. Schedule it. Email it. Done.
Automate your Cisco CDR reporting with scheduled deliveries.
Email or FTP to a shared drive hourly, daily, weekly, or monthly.
Provide reports the way users need them - choose from PDF, XLXS, HTML, or CSV.
User Roles & Permissions
Support multiple clusters & user accounts.
Select and define users privileges by roles, clusters, reports & data visibility.
Single sign-on through Microsoft Active Directory integration.