CDR data exported from CUCM's CDR Analysis and Reporting (CAR), can be automatically imported directly into Variphy Call Analytics. It's quick and easy to upgrade and replace your existing CDR reporting product or process by immediately providing visibility into all the historical CDR data you can export out of your CUCM via CAR.
We recommend that Variphy Insight be installed in a "stand-alone" function, or at least be the primary application running on the machine.
Hardware Platform: Physical or Virtual Machine
Operating System: 64-Bit Windows or Variphy's Linux OVA
Available System RAM: 4 GB - 12 GB (depending on the call volume)
Available Hard Disk Space: 25 - 120 GB
Yes! Calls to voicemail can typically be identified by the CUCM Voice Mail Port prefix as 'Terminating Device Name' in CDR. Combining this with the 'Calling Party Number' and/or 'Original Called Number' can further isolate calls.
Voice Mail and dozens of other call scenarios (such as Connected vs Non-Connected, Transferred, and Queued) can be identified and reported on with Variphy Call Analytics.
CDRs are generated by Cisco CUCM only once the call completes or terminates. At that point, CUCM will forward the records to Variphy Call Analytics for processing, and you can typically see call records as fast as 1-2 minutes after the call has completed.
Yes! Cisco Call Quality Reports enable your Call Management/Diagnostic (CMR) data to be searched via participating device, or directory number, with thresholds for voice quality metrics that you establish.