Cisco CDR Reporting FAQ

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Can I import CDR data from Cisco CAR into Variphy Call Analytics?

Of course!

CDR data exported from CUCM's CDR Analysis and Reporting (CAR), can be automatically imported directly into Variphy Call Analytics. It's quick and easy to upgrade and replace your existing CDR reporting product or process by immediately providing visibility into all the historical CDR data you can export out of your CUCM via CAR.

What are the system requirements to evaluate Variphy Call Analytics?

We recommend that Variphy Insight be installed in a "stand-alone" function, or at least be the primary application running on the machine.

Hardware Platform: Physical or Virtual Machine

Operating System: 64-Bit Windows or Variphy's Linux OVA

Available System RAM: 4 GB - 12 GB (depending on the call volume)

Available Hard Disk Space: 25 - 120 GB

What Cisco UC Products are supported for Variphy Call Analytics?

As a Technology Solutions partner with Cisco, Variphy develops and confirms compatibility with all new versions of Unified Communications Manager (CUCM), currently versions CUCM 8.5 to 12.5.

Can Variphy Call Analytics report how many calls go to Voice Mail?

Yes! Calls to voicemail can typically be identified by the CUCM Voice Mail Port prefix as 'Terminating Device Name' in CDR. Combining this with the 'Calling Party Number' and/or 'Original Called Number' can further isolate calls.

Voice Mail and dozens of other call scenarios (such as Connected vs Non-Connected, Transferred, and Queued) can be identified and reported on with Variphy Call Analytics.

Does Cisco CDR Reporting allow for real-time reporting?

CDRs are generated by Cisco CUCM only once the call completes or terminates. At that point, CUCM will forward the records to Variphy Call Analytics for processing, and you can typically see call records as fast as 1-2 minutes after the call has completed.

Are multiple CUCM Clusters supported for Cisco CDR Reporting?

Yes! Variphy Call Analytics supports an unlimited number of CUCM clusters, even with different versions.

Does Variphy Call Analytics include and support call quality metrics like jitter, packet loss, latency and MOS?

Yes! Cisco Call Quality Reports enable your Call Management/Diagnostic (CMR) data to be searched via participating device, or directory number, with thresholds for voice quality metrics that you establish.

  • Filter and report by M.O.S., Loss Concealment, Jitter, Packet Loss, & Latency
  • What is the average MOS score for these calls?
  • What is my Jitter/ Latency value in milliseconds?
  • Does Packet Loss exceed my minimum acceptable percentage?
  • Identify & report on only those calls that exceed your voice quality thresholds

Webinars for Cisco CDR Reporting - FAQ

Upcoming Webinars (3)

Webinar Date/Time
Hunt Group Utilization
This session will expand on normal Hunt Group reporting in Variphy. This session goes in depth and covers reporting hunt group utilization by Hunt Descriptions.
11/04/2020
11:00 AM US/Pacific
Register
Using Cradle to Grave to Help Determine Unity Options
Advanced C2G to help determine which options are being utilized in Unity.
11/11/2020
11:00 AM US/Pacific
Register
CUCM Device Macros
CUCM Device Macros
12/02/2020
11:00 AM US/Pacific
Register

View Past Webinars (20)

Webinar
Basics of Cisco CDR
Understanding the basics of Cisco CDR.
Basics of Cisco CDR Basics of Cisco CDR
Building Business Unit Based Reports
Use of Custom Attributes and Custom Labels help create Organizational based reports.
Building Business Unit Based Reports Building Business Unit Based Reports
Building CDR Alerts and using Variphy's Configurable Device List
How to build CDR Alerts and utilize Variphy Devices/Lists for call stream capacity utilization metrics and convenient searching for CUCM Call Analytics.
Building CDR Alerts and using Variphy's Configurable Device List Building CDR Alerts and using Variphy's Configurable Device List
Capacity Utilization Beyond Monitoring Gateways
Join Phil & Vic as they show how to easily build Capacity Utilization Widgets & Reports using Variphy.
Capacity Utilization Beyond Monitoring Gateways Capacity Utilization Beyond Monitoring Gateways
CDR Cradle to Grave Reporting
Get an in-depth demo of Variphy's CDR Cradle to Grave Reporting. Learn how to track complete call flows for each call in a single report. Easily visualize the Cradle to Grave sequence showing related calls "before" and "after" within the same time period searched. We'll also show you how to identify sequence events such as Transferred, Forwarded, and Conferenced calls.
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COVID-19: How to Report on Your Now Fully Remote Workforce
Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.
COVID-19: How to Report on Your Now Fully Remote Workforce COVID-19: How to Report on Your Now Fully Remote Workforce
COVID-19: How to Report on Your Now Fully Remote Workforce Pt. 2
Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.
COVID-19: How to Report on Your Now Fully Remote Workforce Pt. 2 COVID-19: How to Report on Your Now Fully Remote Workforce Pt. 2
How Cisco CDR/Cradle to Grave Can Complement UCCX
See how Variphy's CDR "Cradle to Grave" reporting can complement Contact Center/UCCX by providing instant visibility into underlying data. Learn how Calls failing in CCX triggers, never make it to CSQ, To view calls bouncing out of CCX agents., and Quickly generate a report showing agents & non-agent organizational stats.
How Cisco CDR/Cradle to Grave Can Complement UCCX How Cisco CDR/Cradle to Grave Can Complement UCCX
How to: Build CUCM CDR Capacity Utilization Widgets and Reports
How to: Build CUCM CDR Capacity Utilization Widgets & Reports
How to: Build CUCM CDR Capacity Utilization Widgets and Reports How to: Build CUCM CDR Capacity Utilization Widgets and Reports
How to: Find dormant or underutilized phones/users
Get an in-depth demo of how Variphy's Cisco CDR Reporting makes it easy to identify dormant phones or end users that haven't made or received any or a minimum number of calls so that CUCM licenses can be reclaimed and reassigned.
How to: Find dormant or underutilized phones/users How to: Find dormant or underutilized phones/users
How to: Help with CUCM Management
Join Matt & Victor as they walk through Variphy modules to provide exposure and assistance for CUCM Management.
How to: Help with CUCM Management How to: Help with CUCM Management
Hunt Group Reporting
Walk through creating and reporting Hunt Group and end user activity.
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Hunt Group Reporting with Cradle to Grave Advanced Search Sets
How/where are calls being transferred from Hunt Groups. Are rollover hunt groups being used/how often.
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Introduction to Variphy New Features
We'll walk you through the latest features and enhancements available with Variphy. Watch a live demo and get your questions answered by our knowledgable engineers.
Introduction to Variphy New Features Introduction to Variphy New Features
LDAP Role Based Access
Walk through setting up AD integration and setting up application security roles for each group of users in AD.
LDAP Role Based Access LDAP Role Based Access
Quality Metrics
Join Vic and Matt as they dive into quality reporting from the UCM QoS records (CMR).
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Rate Tables
Join Matt & Victor as they walk through utilizing rate tables within Call Analytics
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Using Cradle to Grave to Help Determine Unity Options
Advanced C2G to help determine which options are being utilized in Unity.
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What's New in Variphy 12.1.5
Variphy's upcoming release 12.1.5 will offer a slew of Dashboard improvements.We will cover the new 'Grouping Statistics' and 'Announcement' widgets, a few new Dashboard display/formatting options, and a new CDR time frame option, as well as added functionality within our DID Management module.
What's New in Variphy 12.1.5 What's New in Variphy 12.1.5
What's New in Variphy 12.2
Join Matt & Mike as they showcase all the new features in Variphy 12.2!
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