Cisco Remote Phone Control

Cisco Remote Phone Control by Variphy will help save you time troubleshooting your end-user's problems and increase productivity in your Cisco Unified Communications Manager environment. Much like remote PC desktop control, Remote Phone Control achieves the same increase in productivity.

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  • Remotely control one or more physical Cisco IP phones
  • 100% web-based with support for multiple simultaneous control sessions
  • Test, service, and fix phones in remote offices or behind locked office doors
  • Multi-Cluster capable for CUCM 6.0 and later

Overview

Take control of a phone to make test calls, confirm and validate troubleshooting fixes; all from the comfort of your on-network PC. Enhance end-user troubleshooting in real-time and virtually train them.

  • Search for and control Cisco IP phones by Directory Number, Description, Device Name, Device Pool, Location, Partition, Phone Type and more
  • Supports just about every physical Cisco IP phone model, including 6900s, 7800s, 7900s, 8800s and 8900s
  • Initiate/answer test calls, validate caller ID and number masking, test extension mobility and other services, change background images and TFTP Server settings
  • Measure real-time voice Quality of Service, including loss concealment ratios, Mean Opinion Score (MOS), and packet loss
  • Confirm phone settings and update device firmware

Real-time IP Phone display

Admin or Help Desk personnel no longer need to spend time traveling to user locations in order to resolve an IP phone issue or to answer a trouble ticket. See the actual IP phone display in real-time to perform tasks such as initiating a phone reset without going into CUCM Adminstration.

Variphy UC Tools & Analytics is trusted and used by thousands of organizations & Cisco Unified Communications/Collaboration engineers
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