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Enhanced Consulting Services

Expert consulting/managed services for our Variphy customers. Variphy's System Engineering team will be engaged on a 1-on-1 basis to provide additional consulting remotely, (un)assisted reporting, dashboarding, configuration, and system management/monitoring assistance.

Intended Audience

U.S. based Customers who have purchased Call Analytics or a combination of Call Analytics and CCX Analytics.

Customers who simply don't have the time/resources to manage Variphy and would like Variphy to oversee the daily setup, configuration, and delivery of reports, training, and system performance monitoring.

Customers who would like consulting service advice on how to better administer their environment in a hands-off fashion.

Customer Requirements

This offering is an additional Support package on top of basic Essential Support purchase.

Response times will be M-F 7:00-5:00 PM PST.

Intended for remote access support only. Onsite services can be provided on a case-by-case basis for an additional cost.

Accept requests from a primary or secondary point of contact within the organization. This limits the hours purchased to be used by approved contacts.

Enhanced Consulting Services

Intended Audience

Customer Requirements

ECS

Essential Support

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CDR Reporting Features

Platforms Supported

Other Key Features

Company

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Product Support

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