Answer & Abandonment Rates

Reduce Abandonment Rates. Analyze customer patience.

The characteristics of answered and abandoned calls can reveal valuable information. Variphy helps you uncover the time threshold for each queue — and your customer’s patience level.

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Plan your resources.

It’s important to visualize trends in abandoned calls. Oftentimes, it’s not a matter of adding additional staff — it’s a matter of assuring your existing staff is available at the appropriate times.

Improve customer calling experience.

Abandoned rates can signal a deficiency in resources. Variphy helps you determine staffing needs and ensure a good customer experience.

We were able to pull more detail from the Cisco systems that the others could just not do.

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