The characteristics of answered and abandoned calls can reveal valuable information. Variphy helps you uncover the time threshold for each queue — and your customer’s patience level.Talk to an expert
It’s important to visualize trends in abandoned calls. Oftentimes, it’s not a matter of adding additional staff — it’s a matter of assuring your existing staff is available at the appropriate times.
Abandoned rates can signal a deficiency in resources. Variphy helps you determine staffing needs and ensure a good customer experience.