Hunt Group and Queue Performance

You handle large volumes of calls. Variphy gives you visibility.

Eliminate the guesswork when analyzing your hunt group performance. By monitoring call flows and usage, you’ll quickly gain insights across your UC environment.

With near real-time dashboards, Variphy provides accessible, usable, and meaningful statistics from your hunt group or native call queueing data.

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Track and automate agent productivity.

You need visibility into the productivity of agents and departments. With Variphy’s hunt group reporting, you can identify individuals or departments overwhelmed with calls during certain times of the day or days of the week.

Make data-driven decisions.

Improve your customer’s journey by forecasting call volume and number of agents needed. Keep stakeholders updated with scheduled reports.

Variphy goes deep into the metadata of our phone system to get all the answers we need.

call coverage.

Are you utilizing your resources efficiently? You can monitor staffing levels daily to determine which hunt groups to shift agents.

Save time
building BI reports.

The regular task of generating and maintaining reports can drain resources. You can realize cost savings using Variphy’s automated reports or dashboards.

With the ability to see the statuses of all our queues, we made adjustments that reduced our customers' wait times by 30%.

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