Contact Center Analytics

Call Queue Performance

Long wait times can lead to call timeouts, resulting in high abandonment rates and unhappy customers. Variphy can provide data to help reduce your call queue wait times.

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Agent State and Activity

As a contact center manager, you need real-time call activity reporting on your teams. Variphy can help you maintain a high level of performance by providing you with valuable information like agent state and call details.

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Time Interval Trend

As a contact center manager, it’s important to visualize a typical workday in shorter intervals to analyze performance.

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Real-Time Wallboards

Bring your reports and KPIs to the surface. Variphy gives you visibility into your contact center activity.

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Supervisor Team Visibility

As a customer service leader, you need access to information when you need it. Variphy helps you manage employees remotely and keep up to date with reports and wallboards.

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