Long wait times can lead to call timeouts, resulting in high abandonment rates and unhappy customers. Variphy can provide data to help reduce your call queue wait times.
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As a contact center manager, you need real-time call activity reporting on your teams. Variphy can help you maintain a high level of performance by providing you with valuable information like agent state and call details.
Learn moreAs a contact center manager, it’s important to visualize a typical workday in shorter intervals to analyze performance.
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Bring your reports and KPIs to the surface. Variphy gives you visibility into your contact center activity.
Learn moreAs a customer service leader, you need access to information when you need it. Variphy helps you manage employees remotely and keep up to date with reports and wallboards.
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