As a contact center manager, it’s important to visualize a typical workday in shorter intervals to analyze performance.Talk to an expert
How much staffing does your call center need? Reveal when calls last longer than the daily average so you can staff your center appropriately.
If there are anomalies in established call volume patterns, you can assign or remove agents accordingly.
Keep an eye on trends throughout the day, week, or month to help you allocate resources.