Time Interval Trends

Large amounts of data. Bite-sized chunks.

As a contact center manager, it’s important to visualize a typical workday in shorter intervals to analyze performance.

Talk to an expert

Determine your staffing needs.

How much staffing does your call center need? Reveal when calls last longer than the daily average so you can staff your center appropriately.

Call volume for defined intervals.

If there are anomalies in established call volume patterns, you can assign or remove agents accordingly.

Managers can now see for themselves how the day-to-day call utilization is performing.

Manage your day-to-day performance.

Keep an eye on trends throughout the day, week, or month to help you allocate resources.

Try Variphy for FREE or sign up for a WEBINAR!