User Guides and Recommended KB Articles

Announcements

Support For Microsoft Internet Explorer 11 Ended July 31, 2020 Aug 19, 2020
Variphy 12.2 Will Remove Support For CUCM and Unity Connection 9.x and Older Sep 11, 2020

Getting Started

Variphy Quick Start General Configuration Guide Oct 26, 2022

Pre-Installation & Preparation
Variphy Software Local TCP Port Usage Feb 14, 2019
Variphy CUCM Prerequisites & Preparation Dec 27, 2023

Installing Variphy
Variphy OVA Virtual Appliance Deployment Dec 27, 2023
How To Install Variphy on Windows or Linux May 16, 2019

Upgrading Variphy
How to upgrade Variphy. Dec 27, 2023
Variphy 12.1.0: Overview & What To Know Before Upgrading Mar 30, 2020
Variphy 12.2 EFT: Overview & What To Know Before Upgrading Nov 5, 2020

Dashboards & Wallboards

Configuring & Using Variphy Dashboard Permalinks Mar 30, 2020
How to create a Finesse user for Variphy authentication. Oct 16, 2020
How To Configure CDR/Call Analytics Dashboards May 26, 2020
Sharing Dashboards With Other Variphy Users & Groups Mar 30, 2020
How To Configure Dashboard Widget Appearance, Font Sizes & Vertical Spacing May 26, 2020

CUCM CDR Reporting & Analytics

Example: Creating End User Inbound and Outbound Activity Summary Reports Mar 30, 2020
How to Schedule Variphy Reports Jul 13, 2020
How to Use Variphy Call Analytics On Demand History Search Mar 30, 2020
Variphy CUCM CDR User Guides & Popular How-Tos Mar 18, 2024
Example: CDR Report Showing Dormant or Under Utilized Phones or End Users Dec 27, 2023
How to Configure CDR Alerts in Variphy Mar 30, 2020
CUCM CDR/UCCX Call Analytics Report Repository Nov 5, 2020
Custom Labels for CUCM CDR & UCCX Call Analytics & Reporting Nov 5, 2020
Variphy CUCM CDR Call Analytics Reporting Guide Apr 17, 2023
Export & Import a CUCM CAR CDR file into Variphy Oct 15, 2021
Creating Capacity Utilization Reports for SIP Trunks, PRIs, or Any Other Activity Jul 30, 2021
How To Run Variphy CUCM CDR Call Analytics Reports Jul 13, 2020
Assign User/Group Call Analytics Report Privileges for All Shared Reports Sep 11, 2020

UCCX CSQ & Agent Reporting & Analytics

Example: Creating UCCX Contact Service Queue (CSQ) Statistic Summary Reports Mar 30, 2020
Example: Creating UCCX Agent Activity Statistic Summary Reports Mar 30, 2020
Variphy UCCX Call Analytics Reporting Guide Sep 29, 2021
UCCX Time Interval Reporting (New in Variphy 12.2) Nov 5, 2020

DN & DID Management

DN Management Overview & Getting Started Guide Dec 27, 2023
Configuring DID Blocks in Variphy Dec 1, 2021
Using, Search, & Reporting on DID Blocks in Variphy Dec 10, 2021
Configuring DID Block Import Sep 16, 2020
Configuring DID Sites in Variphy Nov 21, 2019
Configuring DID Block Number Mapping Exception for CUCM Hunt Pilot/Group Number Nov 22, 2019

Change Management

Snapshot & Compare Overview & Getting Started Guide Mar 31, 2020

As-Built Reporting

How To Generate UCCX As-Built Report for Agent Team and Skills In Variphy Mar 30, 2020
Variphy As-Built Report Configuration Guide Mar 30, 2020

Broadcast

Variphy Phone Broadcast User Guide Mar 30, 2020

System Administration

User Accounts, User Groups, & Single Sign-On (SSO)
Configuring User and Group Permissions in Variphy Mar 30, 2020