Addressing Discovered Bottlenecks

Using Call Analytics to Identify Bottlenecks

Common Call Center Bottlenecks

Understanding Call Analytics

High-level Zoom Phone Reports and Dashboards

Executive-Level Call Reporting and Analytics: Crafting Dashboards That Matter

How to Build Essential Reports for Microsoft Teams Phone

Jump-start your analytics and reporting workflow! Watch our guide to Webex Calling analytics to learn how to get started quickly.

Customer Success: Cardtronics

For Cardtronics, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.

Still Using Spreadsheets? Here's Why You Need a Change Management Solution

Tracking changes across multiple document versions is time-consuming and tedious, so a robust change management solution is crucial.

What Is a Cloud Migration Strategy?

This article covers cloud migration strategy methods and how to identify strategies best aligned for a company or organization.

Essential Checklist for Migrating to Cloud Calling: 9 Key Considerations

Migrating to cloud calling? We've compiled a comprehensive checklist of nine key factors to consider before the transition.

Customer Success: Liggett Vector Brands

For Liggett Vector Brands, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.

Quickstart Guide to Webex Calling Analytics

Jump-start your analytics and reporting workflow! Watch our guide to Webex Calling analytics to learn how to get started quickly.

Optimize Call Reporting With Grouping Statistics

Learn how to leverage Variphy's powerful Grouping Statistics functionality to optimize call reporting and get the most out of your data.

Coming Soon: Variphy 16.2

Ready for Variphy 16.2? We’ve got exciting new features and enhancements rolling out in the forthcoming release.

5 Reasons Why You Need a Change Management Tool for CUCM

Here are five reasons why you should move your tracking out of spreadsheets and into a change management tool.||Here are five reasons why you should move your tracking out of spreadsheets and into a change management tool.

Migrating Your Communications to the Cloud? Here’s How We Can Help

Migrating your communications might feel daunting, but Variphy is here to help maintain visibility throughout the process.

Customer Success: NCH Healthcare System

NCH Healthcare System faced challenges with their call analytics tools. They searched for a comprehensive solution and found Variphy.

Quickstart Guide to Webex Calling Dashboards

Watch the quickstart guide to Webex Calling so you can take advantage of our features and build your first dashboard.

What is the Difference Between Webex Dedicated Instance and Webex Multi-tenant?

What is the difference between Webex DI and Webex MT? Each platform has its pros and cons, and I’ll provide a brief overview of each below.||What is the difference between Webex DI and Webex MT? Each platform has its pros and cons, and I’ll provide a brief overview of each below.

Measuring Cisco Collaboration User Adoption

Reporting on your UC Collaboration user adoption will help you determine if agents need more training. Learn more.

Download Now: Variphy 16.1

Variphy 16.1 offers exciting new features for Teams, Zoom, CUCM, and Webex customers. See what's included in this latest release.

Quickstart Guide to Zoom Phone Analytics

Watch the quickstart guide to Zoom Phone analytics so you can take advantage of our dashboard features and build your first report.

'Above and Beyond': Variphy Solutions Help Healthcare Organization Improve Service Quality

Jersey Community Hospital gains insight into call activity, device utilization, and busy hours. Learn more.

Get a First Look at Dashboards and Widgets for Microsoft Teams Phone

Dashboards and widgets for Microsoft Teams Phone offer users a seamless experience for creating and customizing visual reports.

City Government Optimizes Staffing Using Insights Gained from Variphy

Variphy's reporting capabilities helped the City of Camrose gain actionable insights into call distribution and staff utilization. Learn more.

Key Trends in CPaaS (2024)

Variphy's John C’de Baca shared insights into key trends in CPaaS in 2024, and how Variphy addresses them.

Reports You Should Run to Optimize Webex Calling

What analytics reports should you be running for Webex Calling? Here are four reports Webex Calling users should know.||What analytics reports should you be running for Webex Calling? Here are four reports Webex Calling users should know.

Cloud Readiness with Variphy As-Built Reporting for CUCM

Migrating from on-premises to a cloud calling platform? Assess cloud readiness by identifying hardware revisions for your Cisco IP phones.||Migrating from on-premises to a cloud calling platform? Assess cloud readiness by identifying hardware revisions for your Cisco IP phones.

Breaking Down Common UCCX Issues

Our systems engineers dive into common UCCX issues like cluster configuration, Finesse user configuration, report discrepancies, and more.

3 Things to Do Before Migrating to Cloud Calling

Is your organization prepared to migrate from on-premises to the cloud? Here are three things to do before migrating to cloud calling.

Health System Saves $15K Annually After Implementing Variphy

Whether investigating robo-callers or evaluating PSTN trunking usage, retrieving data proved to be a significant challenge for TriHealth.

Why Your Organization Needs Call Analytics

Call analytics can provide insights that allow you to optimize your operations, improve customer service, and drive better business outcomes.||Call analytics can provide insights that allow you to optimize your operations, improve customer service, and drive better business outcomes.

How UCaaS Improves Work and Collaboration

Why Role-Based Access is Critical for Securing Cloud Calling Data

Variphy Call Analytics vs. Cisco Unified Intelligence Center (CUIC)

Download Variphy 16.0: Core Enhancements and Add-on Teams Phone Integration

Countdown to Enterprise Connect 2024: Join Team Variphy in Orlando!

As a proud sponsor committed to giving our customers clear visibility into their call data, Variphy is thrilled to be part of this event.

International Bank Achieves Better Visibility and Reporting with Variphy

Optimize Your Microsoft Teams Phone Environment with Variphy

Advanced Call Analytics for Microsoft Teams Phone

Prepare to Migrate to Cloud Calling with Variphy

Create Unique Security Profiles for Users

Flexible migration from on-prem to cloud calling

‘I need that solution!’: County government leverages Variphy to customize reports

Macomb County needed to replace a discontinued on-premises platform with CUCM and wanted a solution that could generate detailed reports.

How to Get the Data You Need with the Real Time CSQ Widget

How to Isolate Calls for CUBE Reports

Webinar Rewind: Hunt Groups and Call Queues

Top Pitfalls to Avoid When Migrating to Cloud Calling

Coming Soon: Support for Microsoft Teams Phone

Customer service teams leverage Variphy to make data-backed decisions, improve productivity

Huish Outdoors needed to generate detailed reports on their Webex Calling environment, but they were not getting the level of granularity they wanted from their old analytics solution.

Variphy 15.4: Most Popular Features

New Release: Variphy 15.4

Webex Calling: Auto Attendant, Hunt Group, and Queue Reporting

What’s New in Variphy 15.4

Top 5 Benefits of Migrating from On-Prem to Cloud Calling

How to Monitor Hard Phone Registration Changes With Variphy Change Management

Understanding the Difference Between On-Premises, Cloud, and Hybrid Calling Solutions

Coming Soon: Variphy 15.4

Top 3 Variphy Call Analytics Webinars in 2023

2023 Highlights: Integrations, Events, and More

Variphy helps county resolve challenges with abandoned calls

The Collier County BCC sought better visibility into their abandoned calls and found that Variphy’s solutions addressed all their needs.

Unified Communications as a Service (UCaaS): The Future of Business Communications with Variphy Integration

Looking forward to Enterprise Connect? We are!

Join Team Variphy at Enterprise Connect on March 25-28 in Orlando, Florida! Our team has been hard at work developing a new integration, and we're excited to chat about it with current and prospective customers and channel partners.

Download Variphy 15.3 Now!

Have you upgraded to Variphy 15.3? Our latest update offers enhancements to our CUCM, Webex Calling, and Zoom Phone integrations. ||Have you upgraded to Variphy 15.3? Our latest update offers enhancements to our CUCM, Webex Calling, and Zoom Phone integrations.

‘The Best in the Industry’: Celebrating Variphy’s Systems Engineers

‘Phenomenal’ support and analytics solutions help hospital stay on top of CUCM data

With over 3,000 employees and growing, Midland Health searched for an analytics and reporting solution to accommodate their evolving needs.

Get Ready for Variphy 15.3!

Variphy 15.3 will be available soon! Get ready for more features and improvements for our CUCM, Zoom Phone, and Webex Calling solutions.Check out our webinar hosted by Victor Vrba, director of Systems Engineering, and Trey Gonzalez, product manager at Variphy, for a deep dive into these forthcoming features.||Variphy 15.3 will be available soon! Get ready for more features and improvements for our CUCM, Zoom Phone, and Webex Calling solutions.Check out our webinar hosted by Victor Vrba, director of Systems Engineering, and Trey Gonzalez, product manager at Variphy, for a deep dive into these forthcoming features.

Thinking about Enterprise Connect?

Join Team Variphy on-site to discuss our reporting and analytics integrations for CUCM, Webex Calling, and Zoom Phone! Find out how we can assist you with your migration from on-premises to cloud calling.||Join Team Variphy on-site to discuss our reporting and analytics integrations for CUCM, Webex Calling, and Zoom Phone! Find out how we can assist you with your migration from on-premises to cloud calling.

WebexOne Kickoff

We are thrilled to be featured in the Webex booth, where the technical marketing engineers of Webex will provide a high-level overview of our integration. For a deeper dive into our solutions, visit us at booth B7.||We are thrilled to be featured in the Webex booth, where the technical marketing engineers of Webex will provide a high-level overview of our integration. For a deeper dive into our solutions, visit us at booth B7.

Visit Variphy at WebexOne!

Our Webex Calling integration gives UC administrators and department managers better visibility into their calling environment. With Variphy Reporting and Analytics for Webex Calling, you can view real-time data and run reports to help you manage your UC environment effectively.||Our Webex Calling integration gives UC administrators and department managers better visibility into their calling environment. With Variphy Reporting and Analytics for Webex Calling, you can view real-time data and run reports to help you manage your UC environment effectively.

Report on Zoom Phone Common Areas with Variphy 15.2

We’ve introduced support for reporting on your common areas in Variphy 15.2. With this latest update, you can add the originating and terminating common area fields as search criteria, which allows you to identify the common area and drill down into the details of inbound and outbound calls.  ||We’ve introduced support for reporting on your common areas in Variphy 15.2. With this latest update, you can add the originating and terminating common area fields as search criteria, which allows you to identify the common area and drill down into the details of inbound and outbound calls.

Join Team Variphy in Anaheim

Heading to Anaheim for WebexOne? So are we! Stop by booth B7 to see our Webex Calling integration, which provides in-depth analytics and customizable reports. Whether you’re looking to report on hunt groups, departments, offices, or individual users, you can leverage Variphy’s advanced features to explore your call data.||Heading to Anaheim for WebexOne? So are we! Stop by booth B7 to see our Webex Calling integration, which provides in-depth analytics and customizable reports. Whether you’re looking to report on hunt groups, departments, offices, or individual users, you can leverage Variphy’s advanced features to explore your call data.

Collaborative Reporting Made Easy with Variphy’s Zoom Phone Integration

Sharing Zoom phone reports with your team is easy with Variphy! Our Zoom Phone integration lets you quickly share the reports you’ve created with other users. Our SE team also made report templates based on the most popular requests by our customers.||Sharing Zoom phone reports with your team is easy with Variphy! Our Zoom Phone integration lets you quickly share the reports you’ve created with other users. Our SE team also made report templates based on the most popular requests by our customers.

Custom data retention for Zoom Phone

Retain your Zoom Phone data for as long as you’d like!With Variphy Reporting and Analytics for Zoom Phone, you can set custom data retention periods to stay in compliance with your organization and vertical.||Retain your Zoom Phone data for as long as you’d like!With Variphy Reporting and Analytics for Zoom Phone, you can set custom data retention periods to stay in compliance with your organization and vertical.

Zoomtopia Week Kickoff

Government agency uses Variphy to reduce customer wait time by 30%

A U.S. government agency with a high phone count across hundreds of sites that assists internal technical support and external customers.||A U.S. government agency with a high phone count across hundreds of sites that assists internal technical support and external customers.

Join Team Variphy at WebexOne

Join Team Variphy at WebexOne in Anaheim, California, on October 24-26 to learn about our cloud calling analytics solution. Variphy integrates with Webex Calling Dedicated Instance and Multi-tenant to provide advanced call analytics, reporting, and dashboards for your organization.  ||Join Team Variphy at WebexOne in Anaheim, California, on October 24-26 to learn about our cloud calling analytics solution. Variphy integrates with Webex Calling Dedicated Instance and Multi-tenant to provide advanced call analytics, reporting, and dashboards for your organization.

Now Available: Variphy 15.2

Variphy 15.2 is now available for download! Our latest release has something for everyone.  Whether you’re a Cisco CUCM, Webex Calling DI/MT, or Zoom Phone administrator, you’ll want to upgrade to take advantage of new features.  ||Variphy 15.2 is now available for download! Our latest release has something for everyone.  Whether you’re a Cisco CUCM, Webex Calling DI/MT, or Zoom Phone administrator, you’ll want to upgrade to take advantage of new features.

Deep Dive: Variphy 15.2

Ready for the latest enhancements to our analytics and reporting solutions for Zoom Phone, Webex Calling Dedicated Instance (DI), Webex Calling Multi-tenant (MT), and Cisco Unified Communications Manager (CUCM)? Here are the exciting new updates:||Ready for the latest enhancements to our analytics and reporting solutions for Zoom Phone, Webex Calling Dedicated Instance (DI), Webex Calling Multi-tenant (MT), and Cisco Unified Communications Manager (CUCM)? Here are the exciting new updates:

Coming Soon: Variphy 15.2

In our upcoming release, we’ve included something for all our customers, whether using on-premises CUCM, Webex Calling Dedicated Instance (DI), Webex Calling Multi-Tenant (MT), or Zoom Phone. Here’s a preview of Variphy 15.2:||In our upcoming release, we’ve included something for all our customers, whether using on-premises CUCM, Webex Calling Dedicated Instance (DI), Webex Calling Multi-Tenant (MT), or Zoom Phone. Here’s a preview of Variphy 15.2:

See you at Zoomtopia!

Team Variphy is heading to San Jose for Zoomtopia! Zoomtopia provides a great opportunity for the UC community to share the latest tech developments, strategies, and insights. We’re excited to exhibit and meet customers and industry professionals like you.||Team Variphy is heading to San Jose for Zoomtopia! Zoomtopia provides a great opportunity for the UC community to share the latest tech developments, strategies, and insights. We’re excited to exhibit and meet customers and industry professionals like you.

Synergy in the Windy City

Call Analytics Software Essentials: Ease of Use

In our third and final post in the Software Essentials series, we will cover ease of use and its importance in a call analytics solution.Ease of use refers to how easy it is for users to understand and navigate an application. An application software that is easy to use is intuitive, well-designed, and provides a positive user experience.||In our third and final post in the Software Essentials series, we will cover ease of use and its importance in a call analytics solution.Ease of use refers to how easy it is for users to understand and navigate an application. An application software that is easy to use is intuitive, well-designed, and provides a positive user experience.

Call Analytics Software Essentials: Ease of Configuration

In this second part of our Call Analytics Software Essentials series, we’ll cover the importance of the ease of configuration of an application.Ease of configuration refers to how smoothly a software application can be customized to meet an organization's or users' preferences.||In this second part of our Call Analytics Software Essentials series, we’ll cover the importance of the ease of configuration of an application.Ease of configuration refers to how smoothly a software application can be customized to meet an organization's or users' preferences.

Call Analytics Software Essentials: Ease of Deployment

Key aspects of a good call reporting and analytics solution consist of; ease of deployment, ease of configuration, and ease of use. In this blog post, we will focus on the ease of deployment and how Variphy accomplishes this for our customers.||Key aspects of a good call reporting and analytics solution consist of; ease of deployment, ease of configuration, and ease of use. In this blog post, we will focus on the ease of deployment and how Variphy accomplishes this for our customers.

Get Contact-Center-Like Analytics From Your Hunt Groups

A contact center application is a centralized call routing application used to manage incoming and outgoing customer interactions, which can occur across channels like calls, emails, and chats. Contact center applications provide advanced interaction routing depending on the customer's needs and can provide robust analytics and reporting. ||A contact center application is a centralized call routing application used to manage incoming and outgoing customer interactions, which can occur across channels like calls, emails, and chats. Contact center applications provide advanced interaction routing depending on the customer's needs and can provide robust analytics and reporting.

6 Widgets You Should Have on Your Zoom Phone Analytics Dashboard

With Variphy, you can quickly create, manage, and share dashboards with other users in your organization. This article highlights a few of the widgets our Zoom Phone customers can use to customize their dashboards. For more info on creating your initial dashboard, take a look at our Knowledge Base article.||With Variphy, you can quickly create, manage, and share dashboards with other users in your organization. This article highlights a few of the widgets our Zoom Phone customers can use to customize their dashboards. For more info on creating your initial dashboard, take a look at our Knowledge Base article.

Now Available: Powering Hybrid Experiences With the Webex Platform

Missed our presentation at this year’s Cisco Live? Log in to Cisco Live 2023 and learn how Webex can boost hybrid environments. Layne Hoo, co-founder and CEO of Variphy, discussed how our integration can assist with your Webex Calling reporting and analytics needs and discussed our App Hub submission process.||Missed our presentation at this year’s Cisco Live? Log in to Cisco Live 2023 and learn how Webex can boost hybrid environments. Layne Hoo, co-founder and CEO of Variphy, discussed how our integration can assist with your Webex Calling reporting and analytics needs and discussed our App Hub submission process.

Document your UC configuration with Variphy’s As-built feature

Variphy As-built Reporting for Cisco is a documentation tool that helps organizations keep track of their Cisco Unified Communications (UC) deployments in real time. It automatically generates detailed, up-to-date records of your UC environment, capturing the current configurations, settings, and other relevant information.||Variphy As-built Reporting for Cisco is a documentation tool that helps organizations keep track of their Cisco Unified Communications (UC) deployments in real time. It automatically generates detailed, up-to-date records of your UC environment, capturing the current configurations, settings, and other relevant information.

What Are Call Scenarios?

Call Scenarios, a powerful new feature available in our call analytics solutions, gives you the ability to filter calls by details like connected vs. not connected calls, call duration, and video calls. With Call Scenarios, you can identify and break down metrics that matter to you. It is available in Variphy 15.1 and applies to your CUCM, Webex Calling, and Zoom Phone platforms.||Call Scenarios, a powerful new feature available in our call analytics solutions, gives you the ability to filter calls by details like connected vs. not connected calls, call duration, and video calls. With Call Scenarios, you can identify and break down metrics that matter to you. It is available in Variphy 15.1 and applies to your CUCM, Webex Calling, and Zoom Phone platforms.

Industrial company improves business outcomes with advanced Zoom Phone analytics

When Western Steel Buildings transferred their calling environment to Zoom Phone, they needed advanced analytics for their call data and turned to Variphy.

Variphy Solutions for Cisco Cloud Calling

Variphy’s Director of Systems Engineering, Victor Vrba, joined the Webex team to discuss flexible migrations, new survivability solutions for Webex Calling, and Variphy’s on-prem and Cisco cloud calling solutions.||Variphy’s Director of Systems Engineering, Victor Vrba, joined the Webex team to discuss flexible migrations, new survivability solutions for Webex Calling, and Variphy’s on-prem and Cisco cloud calling solutions.

Which widgets should you add to your Zoom Phone dashboard?

Building a functional dashboard to review call data is important to line of business managers, departments, and support teams. Our systems engineer team hosted a workshop to discuss how to build a Zoom admin dashboard and add helpful widgets.||Building a functional dashboard to review call data is important to line of business managers, departments, and support teams. Our systems engineer team hosted a workshop to discuss how to build a Zoom admin dashboard and add helpful widgets.

How to Use Variphy’s Directory Number Management Feature

Our DN Management feature keeps your data out of spreadsheets and makes it easier to track. UCM administrators can quickly see if DNs are available, inactive/unassigned, or active within your UCM.||Our DN Management feature keeps your data out of spreadsheets and makes it easier to track. UCM administrators can quickly see if DNs are available, inactive/unassigned, or active within your UCM.

Variphy 15.1 Is Now Available

Version 15.1 brings improvements to our CUCM, Webex Calling, and Zoom Phone analytics and reporting solutionsVersion 15.1 has exciting new features and updates for our Webex Calling, CUCM, and Zoom Phone customers. It is now available for download here. Curious about what’s inside? Check out our 15.1 video for a peek at these new features.||Version 15.1 brings improvements to our CUCM, Webex Calling, and Zoom Phone analytics and reporting solutionsVersion 15.1 has exciting new features and updates for our Webex Calling, CUCM, and Zoom Phone customers. It is now available for download here. Curious about what’s inside? Check out our 15.1 video for a peek at these new features.

Preview: Real-time User Status and Hunt Group Analytics

Are you utilizing hunt groups in your Cisco UCM environment? If so, this new feature is for you!  Product Manager Trey Gonzalez and Director of Systems Engineering Victor Vrba demonstrated our new real-time hunt group widget in a Weekly Workshop||Are you utilizing hunt groups in your Cisco UCM environment? If so, this new feature is for you!  Product Manager Trey Gonzalez and Director of Systems Engineering Victor Vrba demonstrated our new real-time hunt group widget in a Weekly Workshop

Get Hunt Group User, Phone Status in Real Time With Variphy’s Widget

One of Variphy’s powerful call management tools gives you the ability to determine hunt group status in real time. Our widget helps you stay informed about the status of registrations, hunt group logins, and more. After listening to our customers, we learned that there are two uses for information on hunt groups in real time: data view from the phone perspective and data view from the user perspective.||One of Variphy’s powerful call management tools gives you the ability to determine hunt group status in real time. Our widget helps you stay informed about the status of registrations, hunt group logins, and more. After listening to our customers, we learned that there are two uses for information on hunt groups in real time: data view from the phone perspective and data view from the user perspective.

Preview: Variphy 15.1 New Features

Variphy 15.1 provides new features for our Webex Calling integration customers, Zoom Phone integration customers, and UCM users. Our systems engineers gave us a preview of what’s to come — check it out:||Variphy 15.1 provides new features for our Webex Calling integration customers, Zoom Phone integration customers, and UCM users. Our systems engineers gave us a preview of what’s to come — check it out:

Unlimited data retention for Webex Calling With Variphy

Variphy’s call analytics and reporting integration for Webex Calling allows you to set custom data retention periods. Requirements vary by organization and vertical, so our feature is designed to help you meet your individual needs. ||Variphy’s call analytics and reporting integration for Webex Calling allows you to set custom data retention periods. Requirements vary by organization and vertical, so our feature is designed to help you meet your individual needs.