How Call-Reporting-Ready Are You?

Enter your work email to begin:

1. How are you currently tracking and analyzing call activity?

I’m not tracking it at all. We use basic built-in reports. We rely on spreadsheets or manual reports. We use a third-party tool, but it’s limited. We have full analytics visibility.

2. Do you have visibility into call volume trends, peak times, or call quality metrics?

No, we don't. We can see general trends. We have access to some real-time or historical data. Yes, we monitor detailed trends across platforms.

3. What challenges do you face when generating reports or managing call data? (Select all that apply.)

It takes too long to create reports. We can’t drill down to the details. We don’t have reports across multiple platforms. We don’t have the data we need for compliance. We don’t face any challenges.

4. Do you need to track call activity for any of the following? (Select all that apply.)

Compliance or audit purposes. Billing and cost allocation. Staffing or performance monitoring. Executive reporting or operations. We don’t have these needs.

5. How important is it for your organization to have detailed analytics on call performance and user behavior?

Not important. Somewhat important. Very important. Critical for our operations.

6. What platforms does your organization currently use? (Select all that apply.)

CUCM. Zoom Phone. Microsoft Teams Phone. Webex Calling. Cisco UCCX. Webex Contact Center. Other / Not sure.

7. Would automated dashboards and call reports improve your team’s efficiency?

Yes, absolutely. Maybe, but we’re not sure where to start. We’re already using automated reporting. No, it wouldn’t help us.

8. Do you currently have access to both historical and real-time call insights?

No. We have some historical data. We can view real-time metrics only. Yes, we have both.

9. How do you identify and resolve call quality issues or dropped calls?

We wait until users complain. We look at logs or call details manually. We can sometimes identify trends. We actively monitor and alert on issues in real time.

10. How do you manage call data across locations or departments?

Each site manages its own data. We manually consolidate reports. We don’t have a system in place. We use a centralized platform.

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Is Your UC Reporting Doing Enough?

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