Cisco CUCM CDR Reporting

Visualize, search, analyze, alert, & report.

Whether you're planning a green field deployment, managing mature CUCM installations, or ready to upgrade your existing Cisco CDR Reporting product, Variphy Call Analytics delivers real value and will be easy to trial and deploy.

Organizations of all sizes in health care, government (city, state & federal), education, energy, finance, legal, and high-tech have implemented Variphy Call Analytics for their Cisco UC/Collaboration Call Detail Record Reporting.

Try it for FREE! Watch a Video ▶

Why Variphy for CUCM CDR Call Analytics?

Variphy is the preferred CUCM CDR Reporting & Call Analytics solution for over 1,500 public and private businesses/organizations totaling more than 4 million phones in 30+ countries.

YOUR CUCM CDR Data & Retention.

For compliance purposes, most organizations need to keep several months' or even years' of Cisco CDR data with Variphy. Access and report on it for as long as you need to.

Unlimited CUCM Clusters Version 10.0 to 14.0

Variphy Call Analytics supports an unlimited number of CUCM clusters, even with different versions.

No Additional User Directory To Maintain

There's NO need to configure or maintain which extensions, directory numbers, devices, or departments should be associated to each end user. Variphy automatically discovers and associates all of this from your CUCM Clusters.

All Upgrades Always Included

We typically release a new revision every month or 2 and encourage our user community to stay up to date with the latest features and improvements. Variphy Upgrades takes only a few minutes and are always included at no extra cost.

How Variphy Cisco CUCM CDR Reporting Works

On-Premises, Variphy Cloud, or Hybrid

Variphy Call Analytics can be deployed on your premises, in Variphy Cloudnew, or a combination of both.

Deploy Our OVA or Install on Your OS

You can be up and running in as little as 20 minutes with our Linux OVA or native Windows, Linux or Mac OSX installer. Plus, our upgrade process is even simpler.

Priced to Fit the Environment

Our pricing aligns with the size of your Cisco CUCM installation, based upon the total phone or end user count.

Web-Based User Interface

Variphy's modern and web-based user interface supports the latest and greatest browsers - Google Chrome, Mozilla Firefox and Microsoft Edge.

All Your CUCM End User, Department, Device & Hunt Pilot Data Automatically Integrated

With Variphy, there is no additional organizational end user/phone number directory to maintain.

Variphy communicates directly with CUCM in real-time to associate and enable all of the following to be searched, viewed, and computed for your Cisco CUCM CDR reporting & analytics .

Local and LDAP-Synchronized End Users, Departments, and Custom Attributes, & Telephone Numbers
Device Descriptions, Device Pools and Product Types
Primary/IPCC Extensions, Controlled/Owned Device Associations
Hunt Pilot Descriptions & Route Partitions

Scenarios & Experiences

Most organizations come to us with a clear picture of what they need. Many have identified new policies and/or have departments demanding usage and activity statistics for their personnel.

Many are also looking for real insights and analytics into user adoption (video calling for example), capacity utilization, sales activity, call center quality, and other key performance indicators (KPIs) related to their organization's communications, both internally and externally.

We happily provide a fully functioning trial of Variphy Call Analytics and can have you generating your own tailored reports on your CDR and CUCM data in as little as 20 minutes. It can be installed on your preferred server and OS, or to save some work, you can just deploy our Linux OVA.

Variphy Call Analytics is web-based, so once it's up and running, you can provide access to anyone you wish just via their preferred web browser. Our Ninja systems engineers take great pride in ensuring you are successful, answering all of your questions, as well as training you up via a friendly Webex.

CAR won't store enough data

Need much more than 3 months of CDR data in the system.

Compliance & legal requirements

New corporate compliance & legal requirements demand better and expanded CDR reporting.

Automation

Want to automate CDR report delivery to multiple departments.

Ready to replace

Not happy with and ready to replace existing Cisco CDR Reporting product or support

Usability

Need a solution for both technical and non-technical users.

All-in-one solution

Appreciate a single pane of glass that includes Variphy's other CUCM, UCCX, Unity, and CUBEnew analytics and management tools.

Webinars for Cisco CDR Reporting

Upcoming Webinars (2)

Webinar	Date/Time
Cisco Native Call Queuing Join Mike and Victor for a technical overview of the Cisco Native Call Queuing data available for reports in the Variphy environment. This includes events such as queue time, no answer from users, and average queue time fields.	06/23/2021 11:00 AM US/Pacific	Register
How to build organizational summary reports with departments and end users Let Mike and Matt show you how you can use CUCM CDR reporting and analytics to create organizational summary reports with departments and end users. Learn how to use search sets to include only the information that matters to you.	07/21/2021 11:00 AM US/Pacific	Register

View Past Webinars (32)

Webinar
Advanced call type utilization for outside the box reporting How to take advantage of Variphy's Rate tables to develop customized call types.	Login to Watch Now
Advanced Search Set Usage Learn how to use multiple Search Sets to get advanced views into specific calling scenarios. Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy CUCM CDR Call Analytics, as they shape all reports, dashboard widgets, alerts, and history search results.
Basics of Cisco CDR Understanding the basics of Cisco CDR.
Building CDR Alerts and using Variphy's Configurable Device List How to build CDR Alerts and utilize Variphy Devices/Lists for call stream capacity utilization metrics and convenient searching for CUCM Call Analytics.
Capacity Utilization Beyond Monitoring Gateways Join Phil & Vic as they show how to easily build Capacity Utilization Widgets & Reports using Variphy.
CDR Cradle to Grave Reporting Get an in-depth demo of Variphy's CDR Cradle to Grave Reporting. Learn how to track complete call flows for each call in a single report. Easily visualize the Cradle to Grave sequence showing related calls "before" and "after" within the same time period searched. We'll also show you how to identify sequence events such as Transferred, Forwarded, and Conferenced calls.	Login to Watch Now
CDR Reporting: Work From Home vs. Office Productivity Dre and Victor will coach you on how to use the phone type to compare productivity on virtual phones vs. hard phones in Variphy's CUCM CDR Reporting.	Login to Watch Now
Cisco CUBE Reporting Dive into Variphy’s CUBE (Cisco Unified Border Element) Call Analytics Reporting! Matt and Dan will demo how Variphy’s CUBE Reporting makes it easy to track calls routing through a network destined to CUCM or elsewhere. Learn how your CUBE is routing calls within your network and with capacity utilization data, as well as other specific call feature events.	Login to Watch Now
COVID-19: How to Report on Your Now Fully Remote Workforce Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.
COVID-19: How to Report on Your Now Fully Remote Workforce Pt. 2 Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.
CUCM CDR vs. UCCX Contact Center Reporting Join Matt and Mike as they guide you through the differences between CDR and UCCX call reporting, and how they complement one another.	Login to Watch Now
CUCM Phone Macros Have you ever had to walk around your offices manually pushing buttons on IP phones in order to enable a certain setting (corporate logo, ringtone, erase a setting, etc.)? Variphy's Cisco Phone Macros provide a simple way of changing the backgrounds on all your IP phones, testing the MeetMe conferencing of phones at a satellite location, or even validating call admission control over a WAN link. In the end, using Phone Macro will reduce your administrative burden and increase your efficiency.
Custom Attributes and Custom Labels Use of Custom Attributes and Custom Labels help create Organizational based reports.	Login to Watch Now
General Troubleshooting Steps for No Data Top 5 troubleshooting steps for No Data issues. How to troubleshoot issues when you're getting no data.
How Cisco CDR/Cradle to Grave Can Complement UCCX See how Variphy's CDR "Cradle to Grave" reporting can complement Contact Center/UCCX by providing instant visibility into underlying data. Learn how Calls failing in CCX triggers, never make it to CSQ, To view calls bouncing out of CCX agents., and Quickly generate a report showing agents & non-agent organizational stats.
How to: Build CUCM CDR Capacity Utilization Widgets and Reports How to: Build CUCM CDR Capacity Utilization Widgets & Reports
How to: Find dormant or underutilized phones/users Get an in-depth demo of how Variphy's Cisco CDR Reporting makes it easy to identify dormant phones or end users that haven't made or received any or a minimum number of calls so that CUCM licenses can be reclaimed and reassigned.
How to: Help with CUCM Management Join Matt & Victor as they walk through Variphy modules to provide exposure and assistance for CUCM Management.
How Variphy determines scenarios Discuss how Variphy determines different call scenarios including abandoned, connected vs not connected, voicemail and consult transfer vs transfer.	Login to Watch Now
Hunt Group Reporting Walk through creating and reporting Hunt Group and end user activity.	Login to Watch Now
Hunt Group Reporting with Cradle to Grave Advanced Search Sets How/where are calls being transferred from Hunt Groups. Are rollover hunt groups being used/how often.	Login to Watch Now
Hunt Group Utilization This session will expand on normal Hunt Group reporting in Variphy. This session goes in depth and covers reporting hunt group utilization by Hunt Descriptions.
Introduction to Variphy New Features We'll walk you through the latest features and enhancements available with Variphy. Watch a live demo and get your questions answered by our knowledgable engineers.
LDAP Role Based Access Walk through setting up AD integration and setting up application security roles for each group of users in AD.
Quality Metrics Join Vic and Matt as they dive into quality reporting from the UCM QoS records (CMR).	Login to Watch Now
Rate Tables Join Matt & Victor as they walk through utilizing rate tables within Call Analytics	Login to Watch Now
Using Cradle to Grave to Help Determine Unity Options Advanced C2G to help determine which options are being utilized in Unity.	Login to Watch Now
Variphy 12.2 Custom Labels Create and use custom label sets for CUCM and/or UCCX within Variphy; replace Cisco technical terminology with what YOUR Organization uses.	Login to Watch Now
Variphy Departmental Productivity/End User Reporting Use of Custom Attributes and Custom Labels help create Organizational based reports.
Variphy report and alert delivery via WebEx ChatBot Brian and Mike will show you how to configure and use Variphy's new Webex Chat delivery option for CDR and UCCX reports and alerts.	Login to Watch Now
What's New in Variphy 12.1.5 Variphy's upcoming release 12.1.5 will offer a slew of Dashboard improvements.We will cover the new 'Grouping Statistics' and 'Announcement' widgets, a few new Dashboard display/formatting options, and a new CDR time frame option, as well as added functionality within our DID Management module.
What's New in Variphy 12.2 Join Matt & Mike as they showcase all the new features in Variphy 12.2!	Login to Watch Now