Cisco UCCX Wallboards

Variphy's Cisco Unified Contact Center Express (UCCX) statistics are delivered in real-time to every screen needed within a single dashboard. Easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.

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UCCX Wallboards

  • Cisco Unified Contact Center Express (UCCX) statistics delivered in real-time to every screen needed.
  • Administrators, Supervisors, and Agents have access to web-based reports.
  • Display data on large screens in contact centers with visual alert color changes based on configurable thresholds.
  • Concurrently view & monitor Agents & Contact Service Queues (CSQ) within a single dashboard.
  • Configurable and dynamic user-based data restrictions for wallboarding.
  • Fully integrated with Variphy's Call Analytics dashboard as an all-in-one solution to minimize total cost of ownership.

CSQ Statistics

  • Display key statistics like # Agents Logged In, Available, and Unavailable as well as Wait and Talk durations per CSQ.
  • Select and filter views for one, multiple or all CSQs.
  • Configure threshold-based visual alerts for Agent availability, durations, and other key performance indicators (KPIs).

Agent Statistics

  • Select Agents by name, Team, or Resource Group and display desired productivity statistics, call counts, and talk times for the desired time period.
  • View Agent Status in Real-Time
  • Identify every Agent's time spent in both Standard and Custom Not Ready Reasons as well as Ring No Answer (RNA).
  • Easily view each Agent's current status, such as Logged In, Not Ready, Ready, Reserved, Talking, Working, or Logged out.
  • Generate reports on-demand directly from each widget to multiple output formats, including PDF, XLSX, & HTML.

Statistical Summaries

  • Quick "at-a-glance" statistical summary and KPI totals and aggregates for one, multiple or all CSQs.
  • Carousel "block" view designed specifically for wallboards on call center TVs and monitoring screens.
  • Configure threshold-based visual alerts for Agent availability, durations, and other key performance indicators.

Permissions & User Visibility Restrictions

  • Configure data visibility permissions for user accounts enabling restrictions on which CSQs and Agents a user can see on the wallboard.
  • By restricting users (when appropriate) to particular CSQs and Agents, we can provide meaningful data restrictions for UCCX wallboarding.

Webinars for Cisco UCCX Wallboards

View Past Webinars (5)

Webinar
Building UCCX Agent Reports
Walk through on how to build a meaningful UCCX Agent report.
Building UCCX Agent Reports Building UCCX Agent Reports
Building UCCX CSQ based reports
Join Phil & Mike as the walk you through Variphy UCCX Reporting. You'll learn how to build UCCX CSQ based reports.
Building UCCX CSQ based reports Building UCCX CSQ based reports
Cisco UCCX Wallboards
Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.
Cisco UCCX Wallboards Cisco UCCX Wallboards
UCCX CSQ and Agent Time Interval Reports in Variphy 12.2
How to build and use Variphy's new UCCX Time Internal Analytics for CSQ and Agent Reports by Day of Week, Hour of Day, Date, Week, Month, and more.
UCCX CSQ and Agent Time Interval Reports in Variphy 12.2 UCCX CSQ and Agent Time Interval Reports in Variphy 12.2
UCCX Detail Descriptions
UCCX Detail Descriptions
UCCX Detail Descriptions UCCX Detail Descriptions

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