Cisco UCCX Wallboards

Variphy's Cisco Unified Contact Center Express (UCCX) statistics are delivered in real-time to every screen needed within a single dashboard. Easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.

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UCCX Wallboards

  • Cisco Unified Contact Center Express (UCCX) statistics delivered in real-time to every screen needed.
  • Administrators, Supervisors, and Agents have access to web-based reports.
  • Display data on large screens in contact centers with visual alert color changes based on configurable thresholds.
  • Concurrently view & monitor Agents & Contact Service Queues (CSQ) within a single dashboard.
  • Configurable and dynamic user-based data restrictions for wallboarding.
  • Fully integrated with Variphy's Call Analytics dashboard as an all-in-one solution to minimize total cost of ownership.

CSQ Statistics

  • Display key statistics like # Agents Logged In, Available, and Unavailable as well as Wait and Talk durations per CSQ.
  • Select and filter views for one, multiple or all CSQs.
  • Configure threshold-based visual alerts for Agent availability, durations, and other key performance indicators (KPIs).

Agent Statistics

  • Select Agents by name, Team, or Resource Group and display desired productivity statistics, call counts, and talk times for the desired time period.
  • View Agent Status in Real-Time
  • Identify every Agent's time spent in both Standard and Custom Not Ready Reasons as well as Ring No Answer (RNA).
  • Easily view each Agent's current status, such as Logged In, Not Ready, Ready, Reserved, Talking, Working, or Logged out.
  • Generate reports on-demand directly from each widget to multiple output formats, including PDF, XLSX, & HTML.

Statistical Summaries

  • Quick "at-a-glance" statistical summary and KPI totals and aggregates for one, multiple or all CSQs.
  • Carousel "block" view designed specifically for wallboards on call center TVs and monitoring screens.
  • Configure threshold-based visual alerts for Agent availability, durations, and other key performance indicators.

Permissions & User Visibility Restrictions

  • Configure data visibility permissions for user accounts enabling restrictions on which CSQs and Agents a user can see on the wallboard.
  • By restricting users (when appropriate) to particular CSQs and Agents, we can provide meaningful data restrictions for UCCX wallboarding.

Webinars for Cisco UCCX Wallboards

View Past Webinars (14)

Webinar
13.1 New Feature: UCCX Search Support for Inactive Values
In this workshop, Variphy’s Matt and Mike demonstrate a feature in 13.1: the ability to search for inactive values. Learn more about the new Inactive Resource UCCX Reporting.
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Building UCCX Agent Reports
Walk through on how to build a meaningful UCCX Agent report.
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Building UCCX CSQ based reports
Join Phil & Mike as the walk you through Variphy UCCX Reporting. You'll learn how to build UCCX CSQ based reports.
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CCX Widgets 101
SEs Brian and Vic demonstrate the types of widgets associated to UCCX analytics. Learn what you can do with our Agent- and CSQ-based widgets and more!
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Cisco UCCX Wallboards
Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.
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How to Use Variphy’s UCCX Report Templates
Are you taking advantage of our easy-to-use templates for UCCX reports? Systems engineer Brian shows you how to configure reports to match your environment.
How to Use Variphy’s UCCX Report Templates How to Use Variphy’s UCCX Report Templates
UCCX CSQ and Agent Time Interval Reports in Variphy 12.2
How to build and use Variphy's new UCCX Time Internal Analytics for CSQ and Agent Reports by Day of Week, Hour of Day, Date, Week, Month, and more.
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UCCX Dashboard/Wallboard new features
Join Matt and Mike as they showcase the new the new UCCX Wallboard features within Variphy 12.2.3
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UCCX Detail Columns: What the Data Represents
Systems engineer Mike reviews the most common UCCX detail columns every organization should be utilizing and what the data represents.
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UCCX Detail Descriptions
UCCX Detail Descriptions
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UCCX Handle and Ring No Answer Reports
Mike and Vic demonstrate a new option in 12.3.0: support for High Availability and Inclusion of Handle time in UCCX dashboards and reports.
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UCCX Reporting: Identifying Employee Misuse
Vic and Mike show you how to use UCCX reporting to identify possible employee misuse or abuse. Learn how you can utilize data such as Ring No Answer (RNA) State, Talk time (<= 1 sec), Not Ready Counts, and State Details Login time to improve productivity.
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UCCX: Wrap-Up Reasons, Widget Search Sets
Do you know how to run reports on UCCX wrap-up reasons and utilize search sets in UCCX widgets? Dre and Brian walk you through these protocols in this webinar.
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Variphy 13.0 EFT Feature: UCCX Audible Alerts
Did you hear? UCCX Audible Alerts are available in Variphy 13.0 Beta! Discover how to set it up on your dashboard.
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