Variphy's Cisco Unified Contact Center Express (UCCX) statistics are delivered in real-time to every screen needed within a single dashboard. Easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen.
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| Webinar | |
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| Building UCCX Agent Reports
Walk through on how to build a meaningful UCCX Agent report. |
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| Building UCCX CSQ based reports
Join Phil & Mike as the walk you through Variphy UCCX Reporting. You'll learn how to build UCCX CSQ based reports. |
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| CCX Widgets 101
SEs Brian and Vic demonstrate the types of widgets associated to UCCX analytics. Learn what you can do with our Agent- and CSQ-based widgets and more! |
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| Cisco UCCX Wallboards
Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen. |
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| UCCX CSQ and Agent Time Interval Reports in Variphy 12.2
How to build and use Variphy's new UCCX Time Internal Analytics for CSQ and Agent Reports by Day of Week, Hour of Day, Date, Week, Month, and more. |
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| UCCX Dashboard/Wallboard new features
Join Matt and Mike as they showcase the new the new UCCX Wallboard features within Variphy 12.2.3 |
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| UCCX Detail Columns: What the Data Represents
Systems engineer Mike reviews the most common UCCX detail columns every organization should be utilizing and what the data represents. |
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| UCCX Detail Descriptions
UCCX Detail Descriptions |
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| UCCX Handle and Ring No Answer Reports
Mike and Vic demonstrate a new option in 12.3.0: support for High Availability and Inclusion of Handle time in UCCX dashboards and reports. |
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| UCCX Reporting: Identifying Employee Misuse
Vic and Mike show you how to use UCCX reporting to identify possible employee misuse or abuse. Learn how you can utilize data such as Ring No Answer (RNA) State, Talk time (<= 1 sec), Not Ready Counts, and State Details Login time to improve productivity. |
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| UCCX: Wrap-Up Reasons, Widget Search Sets
Do you know how to run reports on UCCX wrap-up reasons and utilize search sets in UCCX widgets? Dre and Brian walk you through these protocols in this webinar. |
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