Variphy 26.3 Now Available
Deeper visibility and smarter data control for your Webex environments:
Department-Level Insights for Webex Calling
Analyze call activity with greater precision by adding Department as a secondary grouping alongside Site Locations. Gain clearer visibility into how different teams communicate across your organization.
Unified Agent State and Call Detail Reporting
Combine agent status data with call-level and summary reporting in a single view. Understand how agent availability, wrap-up time, and activity patterns directly impact performance.
Department-Based Data Access Controls
Limit visibility so users only see call data relevant to their department. Protect sensitive information while delivering focused insights for each team.
Variphy 26.2 Now Available
Proactive oversight and clearer operational visibility across your UC platforms:
Instant Audit Log Alerts
Trigger real-time notifications based on configurable Audit Log criteria so your team is immediately informed of critical configuration changes.
New Audit Log Dashboard Widget
View key audit activity at a glance with a dedicated dashboard widget that highlights important system and user changes.
Deeper Zoom Call Details
Enhance reporting accuracy and search capabilities with new Caller Name and Called Name fields for Zoom call analysis.
Control Hunt Pilot Login/Logout from the CUCM Real-Time Status Widget
Log phones in or out of hunt groups directly from the real-time Hunt Pilot Status widget, available across shared, permalink, and owned dashboards.
Push Reports via SFTP from Variphy Cloud
Manually or automatically deliver scheduled reports to any SFTP destination directly from Variphy Cloud, making it easier to integrate report delivery into existing workflows and data pipelines.
View Webex Contact Center Call History Directly on Your Dashboard
Add a new Call History widget to Webex Contact Center dashboards for quick access to recent call activity without leaving your real-time view.
Accelerate Webex Calling Dashboard Load Times with Smarter Query Performance
Experience faster dashboard and widget load times when working with large date ranges and complex filters, thanks to improved query optimization for Webex Calling call data.
Monitor Real-Time CUCM Hunt Pilot Device and Line Status
View live device and line states — such as idle, alerting, and connected — directly within the CUCM Hunt Pilot widget, giving teams instant visibility into call handling status and faster insight into routing performance.
Deepen Webex Calling Insights with Department-Level Grouping by Site
Add Department as a secondary grouping when analyzing Calling, Called, or combined Party Site Locations, giving teams more granular visibility into call activity by organizational structure.
Enhance Dashboard Performance with Faster Load Times
Experience faster, more responsive dashboards with optimized data loading and improved query efficiency. By streamlining how data is processed behind the scenes, teams can access insights more quickly and keep workflows moving without interruption.
Combine Agent State and Call Detail for Deeper Webex Contact Center Insights
Get detailed agent status (like Available, Not Ready, Wrap‑up) alongside summary and call‑level data in one comprehensive report, giving supervisors richer visibility into how agents are handling contacts and how their activity patterns impact performance.
Restrict Webex Calling Data Visibility by Department
Ensure users see only call data from their own department, protecting sensitive information while delivering relevant insights tailored to each team’s scope.
Get Instant Alerts on Critical Audit Log Events
Trigger notifications based on configurable Audit Log criteria, so your team stays informed about configuration changes that could impact production systems and can act fast to maintain service integrity.
Visualize On-Prem Audit Activity with a Dedicated Dashboard Widget
Gain quick insight into key Audit Log events with a new on-prem-only dashboard widget, designed to surface important system changes and user actions at a glance for faster analysis and oversight.
Identify Zoom Call Participants with Caller and Called Name Analytics
New reportable Caller and Called fields add detail columns, search criteria, and grouping, making it easier to analyze call activity, filter results, and understand who’s communicating with whom across Zoom environments.
Handle Calls Automatically with Variphy's AI Voice Agent
Deploy a platform-agnostic AI voice agent that answers calls, resolves requests, routes callers, and creates tickets automatically across any UC environment without replacing your existing infrastructure.
Enable Faster Webex Calling Changes with On-Demand Provisioning
Select and execute provisioning tasks instantly, leveraging Webex API endpoints and customizable configuration settings without the overhead of creating and managing scheduled jobs.
Simplify Notifications with Built-In Email Address Support
Assign email addresses directly to user accounts, eliminating the need for separate Email Recipient accounts unless needed for non-Variphy users, and streamlining system administration.
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