Variphy 26.10 Now Available
Organization-specific reporting for Webex Calling and more control over AI across your UC environment:
Custom User Attributes for Webex Calling
Bring the attributes your organization defines for Webex users into Variphy and use them in searches, groupings, and report columns, so call data matches how your business is structured.
Conversational Call History Search for CUCM
Tell the Colleen AI Assistant which calls you need and it returns the matching CUCM records, so answers arrive without configuring filters yourself.
Colleen AI Assistant User Permissions
Turn the assistant on or off for individual users and groups, so admins decide where AI access makes sense and extend it as each team is ready.
Variphy 26.9 Now Available
Sharper queue monitoring, faster multi-step provisioning, more targeted Webex Calling reporting, and natural language report building across your UC and contact center environments:
SLA % in the Real-Time CSQ Activity Widget
Select SLA % as a statistic in the Webex Contact Center Real-Time CSQ Activity widget, using the thresholds and block view display already in place. Supervisors can spot any queue dropping below its service level target the moment it happens.
Chained Operations in Webex Calling Provisioning Jobs
Run multiple Webex Calling Provisioning operations in sequence within one job, so a later step can build on what an earlier one created. Create a workspace, then a device that links to it, without splitting the work across separate jobs.
Webex Calling Report Filtering by Workspace
Filter Webex Calling reports on workspace name to separate common-area phones from individual users. Shared spaces such as lobbies and conference rooms appear as their own line of call activity.
Call Analytics Report Building with Colleen
Describe the question you need answered and Colleen assembles a ready-to-run Call Analytics Report, choosing the fields and settings for you. Available now for CUCM History reports.
Variphy 26.8.2 Now Available
Sharper call length reporting for Webex Calling:
Computed Call Duration
Measure precise talk time with a new Computed Call Duration field, shown as a detail column in seconds or hh:mm:ss, searchable on its own criterion, and totaled and averaged across a search set, matching the Computed Ring Duration metric CUCM already provides.
Variphy 26.7 Now Available
Manage Webex Calling accounts end to end, no Control Hub trips required:
User Provisioning for Webex Calling
Handle every Webex Calling user account change from inside Variphy, creating, updating, deactivating, and removing users without opening Control Hub for routine work.
Workspace Provisioning for Webex Calling
Set up Webex Calling workspaces for shared spaces like meeting rooms and common areas, defining their calling, calendar, and voicemail options in one place alongside your user accounts.
Analyze Webex Calling Activity by Custom User Attributes
Pull the custom attributes defined for your Webex users into Variphy and apply them in searches, groupings, and report columns, so call data reflects how your organization is actually structured.
Ask Colleen to Run CUCM Call History Searches for You
Describe the calls you want to find in plain language, and the Colleen AI Assistant returns the matching CUCM records so you get answers without configuring filters yourself.
Control Who Can Use the Colleen AI Assistant
Turn the Colleen AI Assistant on or off for individual users and groups, so admins decide where AI access makes sense and extend it as each team is ready.
Chain Workspace and Device Operations in a Single Webex Calling Provisioning Job
Build a single Webex Calling Provisioning job that runs multiple operations in sequence, so a later step can use what an earlier one created. Create a workspace and then a device that links to it, without breaking the work into separate jobs.
Track Service Level Compliance in Your Real-Time CSQ Widget
Select SLA % as a statistic in the Webex Contact Center Real-Time CSQ Activity widget. It renders through the same thresholds and block view display already in place, so supervisors can spot any queue dropping below service level target the moment it happens.
Build Call Analytics Reports in Plain Language with Colleen
Describe the question you are trying to answer and Colleen assembles a working Call Analytics Report you can run right away, choosing the fields and settings for you. Available for CUCM History reports.
Track Computed Call Duration in Webex Calling Detail and Search
Report on call length for Webex Calling using the new Computed Call Duration field and pull it into total and average statistics across a search set. Also available as search criteria for filtering records by duration.
Create Webex Calling Workspaces Without Leaving Variphy
Create Webex Calling workspaces from the provisioning job modal in Variphy, setting up calling, calendar, and voicemail options in one place instead of switching to Control Hub for shared spaces like meeting rooms and common areas.
Configure Primary Settings for Virtual Line Provisioning Operations
Use configuration toggles to view and adjust the primary settings for virtual line operations, giving admins more granular control over how each operation runs within a Webex Calling Provisioning job.
Filter Webex Calling Reports by Workspace
Report on common-area phones separately from individual users by filtering Webex Calling reports on workspace name, so shared spaces such as lobbies and conference rooms show up as their own line of call activity.
Create Ready-to-Run Call Analytics Reports Through Conversation
Describe what you want to measure and Colleen builds a valid, ready-to-run Call Analytics Report for you, extending the assistant beyond call history search so you can go from a plain-language objective to a configured report without setting each field by hand.
Technology Partners
Qualified participants who complete a quick 20-minute demo of Variphy will receive a $50 Amazon gift card.
Limited-time offer. One gift card per organization. Gift card sent after attending.
