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Hunt Group & Queue Performance
Answer & Abandonment Rates
Identify Dormant & Underutilized Devices
Call Queue Performance
Agent State Activity
Time Interval Trends
Real-time Wallboards
Supervisor Team Visibility
DID Capacity Planning
Eliminate Spreadsheet Tracking
View & Manage DID Block Usage
Document Changes to Key Configurations
Inventory Phone Serial Numbers
Report on Hunt Pilot Call Flows
Change Background Images & Ring Tones
Clear ITL Files & Manage Device Settings
Test & Troubleshoot Phones Remotely
Overview
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See how organizations succeed with Variphy through real-world case studies in call analytics and UC optimization.
City of Pearland Gains Real-Time Visibility and Operational Efficiency with Variphy
Discover how the City of Pearland improved operational efficiency and real-time UC visibility across departments using Variphy’s intuitive analytics platform.
Lee Health Cuts Reporting Time, Boosts Confidence With Variphy
Discover how Lee Health simplified CDR reporting, saved time, and gained confidence using Variphy's intuitive platform.
Variphy in Action: Success Stories in Healthcare
Explore healthcare success stories. See how Variphy helps IT teams streamline compliance, troubleshoot faster, and improve operational efficiency for better patient care.
Customer Success Story: US-based SaaS Company
A leading SaaS company improved call data management and compliance with Variphy’s robust reporting and unlimited CDR retention.
Customer Success Story: Interstate Batteries
With growing demand for detailed reporting, Interstate Batteries needed a solution that provided better visibility into their CUCM data.
Customer Success Story: Security Mutual Life Insurance Company of New York
Security Mutual Life Insurance needed a powerful reporting and analytics solution for their Cisco Unified Communications Manager system.
Customer Success Story: Carolina Cat
Carolina Cat sought better visibility into the performance of their Cisco UC platform to measure and optimize call interactions.
Customer Success Story: TrueBlue
For TrueBlue, the search for a reliable reporting solution for their 7,000 endpoints across several clusters led to Variphy.
Customer Success Story: Northwest Community Credit Union
With a large network of branches, Northwest Community Credit Union needed a reliable and efficient way to support smooth operations across all locations.
Customer Success Story: Princess Auto
See how Princess Auto gained better visibility into the usage of their Cisco Collaboration phone system with Variphy.
Customer Success Story: The University of Winnipeg
Read how The University of Winnipeg saved thousands on potentials toll fraud charges with Variphy analytics and reporting.
Customer Success Story: City of North Augusta
With limited time and resources, the City of North Augusta required software that was easy to use and backed by strong technical support.
Customer Success Story: Herzing University
Herzing University gains deeper visibility into phone system metadata, ensuring accurate tracking of call activity across campuses.
Customer Success Story: Sacred Heart University
Learn how Sacred Heart University gained a powerful reporting tool that enhanced their existing CUCM setup.
Customer Success Story: Tampa General Hospital
Tampa General Hospital enhances telephony management with Variphy, improving reporting and reducing on-site visits.
Health System Leverages Variphy to Reduce Manual Work, Boost Ops
Discover how CentraCare overcame challenges in their call management and reporting processes using Variphy's comprehensive solutions.
Customer Success Story: University Hospitals of Cleveland
University Hospitals of Cleveland looked for a solution to manage their extensive network effectively and found Variphy.
Customer Success: Mercy Hospital
For Mercy, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Customer Success Story: WakeMed Health & Hospitals
For WakeMed Health & Hospitals, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Customer Success Story: Northwestern Health Unit (NWHU)
For Northwestern Health Unit (NWHU), pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Customer Success Story: Mountain Area Health Education Center
For Mountain Area Health Education Center (MAHEC), pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Customer Success: Midland Health
For Midland Health, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Customer Success: Kelsey-Seybold Clinic
For Kelsey-Seybold, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Customer Success: Johns Hopkins All Children's Hospital
For Johns Hopkins All Children's Hospital, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Customer Success: Jersey Community Hospital
For Jersey Community Hospital, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Customer Success: Cardtronics
For Cardtronics, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Customer Success: Liggett Vector Brands
For Liggett Vector Brands, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Customer Success: NCH Healthcare System
NCH Healthcare System faced challenges with their call analytics tools. They searched for a comprehensive solution and found Variphy.
'Above and Beyond': Variphy Solutions Help Healthcare Organization Improve Service Quality
Jersey Community Hospital gains insight into call activity, device utilization, and busy hours. Learn more.
Health System Saves $15K Annually After Implementing Variphy
Whether investigating robo-callers or evaluating PSTN trunking usage, retrieving data proved to be a significant challenge for TriHealth.
City Government Optimizes Staffing Using Insights Gained from Variphy
Variphy's reporting capabilities helped the City of Camrose gain actionable insights into call distribution and staff utilization. Learn more.
International Bank Achieves Better Visibility and Reporting with Variphy
With a vast network of 1,100 Cisco IP Phones deployed across its branches, CRDB Bank faced challenges in reporting and monitoring its communication systems.
‘I need that solution!’: County government leverages Variphy to customize reports
Macomb County needed to replace a discontinued on-premises platform with CUCM and wanted a solution that could generate detailed reports.
Customer service teams leverage Variphy to make data-backed decisions, improve productivity
Huish Outdoors needed to generate detailed reports on their Webex Calling environment, but they were not getting the level of granularity they wanted from their old analytics solution.
Customer Success: Veridian Credit Union
Explore how Veridian Credit Union continues to have advanced visibility into their call data, from their on-prem environment to Webex Calling.
Credit union chooses Variphy for better insights after migrating to Webex Calling
See why Veridian Credit Union chose Variphy after migrating their calling environment from CUCM to Webex Calling.
Variphy helps county resolve challenges with abandoned calls
The Collier County BCC sought better visibility into their abandoned calls and found that Variphy’s solutions addressed all their needs.
Credit union gains confidence in their CUCM data with Variphy's advanced analytics
See why VCU turned to Variphy when they needed to generate reliable reports on their CUCM calling environment.
‘Phenomenal’ support and analytics solutions help hospital stay on top of CUCM data
With over 3,000 employees and growing, Midland Health searched for an analytics and reporting solution to accommodate their evolving needs.
Industrial company improves business outcomes with advanced Zoom Phone analytics
When Western Steel Buildings transferred their calling environment to Zoom Phone, they needed advanced analytics for their call data and turned to Variphy.
Government agency uses Variphy to reduce customer wait time by 30%
A U.S. government agency with a high phone count across hundreds of sites that assists internal technical support and external customers.||A U.S. government agency with a high phone count across hundreds of sites that assists internal technical support and external customers.
With Variphy, day to day tasks become less stressful
Alex Pop, voice engineer, shares how Variphy has improved the daily tasks of CUCM management while boosting insights.
Cisco Live 2017 interview with Tim from Northwest Community Credit Union
Cisco Live 2017 interview with Tim from Northwest Community Credit Union on why they chose Variphy for CUCM call analytics.
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I hope I didn’t help get Diana fired…
This report summarized Call Volumes by Agent, showcasing Total Calls, Answered Calls, Abandoned Calls, and Voicemail Calls in both total counts and percentages.
Deleting/Resetting ITL, Trust List or Security Settings with Variphy Insight
Learn how to set up security setting in Variphy.
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