Call Search
Call Flow
Call Busy Hours
Hunt Group & Queue Performance
Answer & Abandonment Rates
Identify Dormant & Underutilized Devices
Call Queue Performance
Agent State Activity
Time Interval Trends
Real-time Wallboards
Supervisor Team Visibility
DID Capacity Planning
Eliminate Spreadsheet Tracking
View & Manage DID Block Usage
Document Changes to Key Configurations
Inventory Phone Serial Numbers
Report on Hunt Pilot Call Flows
Change Background Images & Ring Tones
Clear ITL Files & Manage Device Settings
Test & Troubleshoot Phones Remotely
Overview
Variphy Cloud
CUCM Reporting and Analytics
CUCM Dial Plan Management
CUCM Change Management and As-built Reporting
CUCM Remote Phone Control, Phone Macros, and Broadcast
UCCX Reporting and Analytics
UCCX Dashboards and Wallboards
CUBE Reporting and Analytics
Webex Calling
Webex Contact Center
Zoom Phone
Reporting and Analytics
DID Management
Downloads
Knowledge Base
User Guides
Our Technical Services Agreement
EOL Notices
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Cisco Unified Contact Center Express supports small-to-mid contact centers with call routing, queueing, scripting, and reporting.
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