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Hunt Group & Queue Performance
Answer & Abandonment Rates
Identify Dormant & Underutilized Devices
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Time Interval Trends
Real-time Wallboards
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DID Capacity Planning
Eliminate Spreadsheet Tracking
View & Manage DID Block Usage
Document Changes to Key Configurations
Inventory Phone Serial Numbers
Report on Hunt Pilot Call Flows
Change Background Images & Ring Tones
Clear ITL Files & Manage Device Settings
Test & Troubleshoot Phones Remotely
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CUCM CDRs provide metadata about every call, including duration, origin, destination, and outcome.
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