Dashboards & Widgets

See, share, and understand your CUCM, UCCX, & CUBE data.

Display your data how you want it. Easily build and share Dashboards that detail and visualize your key performance across CUCM, UCCX, and CUBE.

Try it for FREE! Watch a Video ▶

Configurable User Dashboards & Widgets

  • Users can create and share unlimited web-based Dashboards out to other users.
  • Each Dashboard contains high configurable widgets from 1 or multiple CUCM, UCCX, and CUBE Clusters and Systems or Announcement messages.
  • Choose from interactive pie, bar, and line charts to simple, but effective detailed data tables to show your CUCM, UCCX, or CUBE data the way you want it.
  • Drag and drop to resize or re-position widgets just the way you want them. Everything, including the data, time period, output type, title, icon, & colors can be configured.
  • Copy Widgets within the same or between different dashboards.
  • Scale Widget font sizes and spacing to maximize readability on Wallboards and shared display monitors.
  • Easily share out to Wallboard displays via Permalink URLs.

CUCM CDR Widgets

  • Customize Widgets specifically designed to display for Call History Details, Capacity Utilization, Call Distribution, Call Volume over Time Periods, End User and Device statistics, and statistical summaries.
  • Perfect your Dashboard with Widgets from other CUCM and UCCX Clusters as well CUBE.
  • Learn more about Cisco CUCM CDR Reporting >

UCCX Agent & CSQ Widgets

  • Provide easy web-based Dashboards to Administrators, Supervisors, and Agents.
  • Real-Time Agent state, activity, & performance (Cisco Finesse required) Widgets include standard and custom reason codes.
  • Select statistics for 1 or multiple Contact Service Queues (CSQ) and threshold-based visual alerting.
  • Learn more about Cisco UCCX Wallboards > and Cisco UCCX Reporting >.
New Feature!

CUBE CDR Widgets

  • Customize Widgets specifically designed to display for Call History Details, Capacity Utilization, Call Distribution, Call Volume over Time Periods, and statistical summaries.
  • Perfect your Dashboard with Widgets from other CUBE Systems as well as CUCM and UCCX Clusters.
  • Learn more about Cisco CUBE CDR Reporting >

Announcement Widgets

Announcement Widgets which can be added to any Dashboard with easily configurable messaging that can be pushed out.

  • Choose either wrapped text format or horizontal scrolling where you control the speed.
  • Set the title and message and choose your preferred font color, font size, icon, and more.
  • Learn more about Variphy Dashboard Announcement Widgets >

Webinars for Cisco CUCM CDR, UCCX, and CUBE Dashboards & Wallboards

Upcoming Webinars (2)

Webinar Date/Time
Cisco Native Call Queuing
Join Mike and Victor for a technical overview of the Cisco Native Call Queuing data available for reports in the Variphy environment. This includes events such as queue time, no answer from users, and average queue time fields.
06/23/2021
11:00 AM US/Pacific
Register
How to build organizational summary reports with departments and end users
Let Mike and Matt show you how you can use CUCM CDR reporting and analytics to create organizational summary reports with departments and end users. Learn how to use search sets to include only the information that matters to you.
07/21/2021
11:00 AM US/Pacific
Register

View Past Webinars (32)

Webinar
Advanced call type utilization for outside the box reporting
How to take advantage of Variphy's Rate tables to develop customized call types.
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Advanced Search Set Usage
Learn how to use multiple Search Sets to get advanced views into specific calling scenarios. Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy CUCM CDR Call Analytics, as they shape all reports, dashboard widgets, alerts, and history search results.
Advanced Search Set Usage Advanced Search Set Usage
Basics of Cisco CDR
Understanding the basics of Cisco CDR.
Basics of Cisco CDR Basics of Cisco CDR
Building CDR Alerts and using Variphy's Configurable Device List
How to build CDR Alerts and utilize Variphy Devices/Lists for call stream capacity utilization metrics and convenient searching for CUCM Call Analytics.
Building CDR Alerts and using Variphy's Configurable Device List Building CDR Alerts and using Variphy's Configurable Device List
Capacity Utilization Beyond Monitoring Gateways
Join Phil & Vic as they show how to easily build Capacity Utilization Widgets & Reports using Variphy.
Capacity Utilization Beyond Monitoring Gateways Capacity Utilization Beyond Monitoring Gateways
CDR Cradle to Grave Reporting
Get an in-depth demo of Variphy's CDR Cradle to Grave Reporting. Learn how to track complete call flows for each call in a single report. Easily visualize the Cradle to Grave sequence showing related calls "before" and "after" within the same time period searched. We'll also show you how to identify sequence events such as Transferred, Forwarded, and Conferenced calls.
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CDR Reporting: Work From Home vs. Office Productivity
Dre and Victor will coach you on how to use the phone type to compare productivity on virtual phones vs. hard phones in Variphy's CUCM CDR Reporting.
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Cisco CUBE Reporting
Dive into Variphy’s CUBE (Cisco Unified Border Element) Call Analytics Reporting! Matt and Dan will demo how Variphy’s CUBE Reporting makes it easy to track calls routing through a network destined to CUCM or elsewhere. Learn how your CUBE is routing calls within your network and with capacity utilization data, as well as other specific call feature events.
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COVID-19: How to Report on Your Now Fully Remote Workforce
Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.
COVID-19: How to Report on Your Now Fully Remote Workforce COVID-19: How to Report on Your Now Fully Remote Workforce
COVID-19: How to Report on Your Now Fully Remote Workforce Pt. 2
Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.
COVID-19: How to Report on Your Now Fully Remote Workforce Pt. 2 COVID-19: How to Report on Your Now Fully Remote Workforce Pt. 2
CUCM CDR vs. UCCX Contact Center Reporting
Join Matt and Mike as they guide you through the differences between CDR and UCCX call reporting, and how they complement one another.
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CUCM Phone Macros
Have you ever had to walk around your offices manually pushing buttons on IP phones in order to enable a certain setting (corporate logo, ringtone, erase a setting, etc.)? Variphy's Cisco Phone Macros provide a simple way of changing the backgrounds on all your IP phones, testing the MeetMe conferencing of phones at a satellite location, or even validating call admission control over a WAN link. In the end, using Phone Macro will reduce your administrative burden and increase your efficiency.
CUCM Phone Macros CUCM Phone Macros
Custom Attributes and Custom Labels
Use of Custom Attributes and Custom Labels help create Organizational based reports.
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General Troubleshooting Steps for No Data
Top 5 troubleshooting steps for No Data issues. How to troubleshoot issues when you're getting no data.
General Troubleshooting Steps for No Data General Troubleshooting Steps for No Data
How Cisco CDR/Cradle to Grave Can Complement UCCX
See how Variphy's CDR "Cradle to Grave" reporting can complement Contact Center/UCCX by providing instant visibility into underlying data. Learn how Calls failing in CCX triggers, never make it to CSQ, To view calls bouncing out of CCX agents., and Quickly generate a report showing agents & non-agent organizational stats.
How Cisco CDR/Cradle to Grave Can Complement UCCX How Cisco CDR/Cradle to Grave Can Complement UCCX
How to: Build CUCM CDR Capacity Utilization Widgets and Reports
How to: Build CUCM CDR Capacity Utilization Widgets & Reports
How to: Build CUCM CDR Capacity Utilization Widgets and Reports How to: Build CUCM CDR Capacity Utilization Widgets and Reports
How to: Find dormant or underutilized phones/users
Get an in-depth demo of how Variphy's Cisco CDR Reporting makes it easy to identify dormant phones or end users that haven't made or received any or a minimum number of calls so that CUCM licenses can be reclaimed and reassigned.
How to: Find dormant or underutilized phones/users How to: Find dormant or underutilized phones/users
How to: Help with CUCM Management
Join Matt & Victor as they walk through Variphy modules to provide exposure and assistance for CUCM Management.
How to: Help with CUCM Management How to: Help with CUCM Management
How Variphy determines scenarios
Discuss how Variphy determines different call scenarios including abandoned, connected vs not connected, voicemail and consult transfer vs transfer.
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Hunt Group Reporting
Walk through creating and reporting Hunt Group and end user activity.
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Hunt Group Reporting with Cradle to Grave Advanced Search Sets
How/where are calls being transferred from Hunt Groups. Are rollover hunt groups being used/how often.
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Hunt Group Utilization
This session will expand on normal Hunt Group reporting in Variphy. This session goes in depth and covers reporting hunt group utilization by Hunt Descriptions.
Hunt Group Utilization Hunt Group Utilization
Introduction to Variphy New Features
We'll walk you through the latest features and enhancements available with Variphy. Watch a live demo and get your questions answered by our knowledgable engineers.
Introduction to Variphy New Features Introduction to Variphy New Features
LDAP Role Based Access
Walk through setting up AD integration and setting up application security roles for each group of users in AD.
LDAP Role Based Access LDAP Role Based Access
Quality Metrics
Join Vic and Matt as they dive into quality reporting from the UCM QoS records (CMR).
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Rate Tables
Join Matt & Victor as they walk through utilizing rate tables within Call Analytics
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Using Cradle to Grave to Help Determine Unity Options
Advanced C2G to help determine which options are being utilized in Unity.
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Variphy 12.2 Custom Labels
Create and use custom label sets for CUCM and/or UCCX within Variphy; replace Cisco technical terminology with what YOUR Organization uses.
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Variphy Departmental Productivity/End User Reporting
Use of Custom Attributes and Custom Labels help create Organizational based reports.
Variphy Departmental Productivity/End User Reporting Variphy Departmental Productivity/End User Reporting
Variphy report and alert delivery via WebEx ChatBot
Brian and Mike will show you how to configure and use Variphy's new Webex Chat delivery option for CDR and UCCX reports and alerts.
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What's New in Variphy 12.1.5
Variphy's upcoming release 12.1.5 will offer a slew of Dashboard improvements.We will cover the new 'Grouping Statistics' and 'Announcement' widgets, a few new Dashboard display/formatting options, and a new CDR time frame option, as well as added functionality within our DID Management module.
What's New in Variphy 12.1.5 What's New in Variphy 12.1.5
What's New in Variphy 12.2
Join Matt & Mike as they showcase all the new features in Variphy 12.2!
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