| No reporting row limitations |
Reporting row limitation of 8000 |
| Highly Customizable reporting without the field restrictions |
Reliant on CUIC canned reports with very little capability of formatting and customizing |
| 25 widget limitation per Dashboard |
Limitation of 10 widgets per dashboard |
| Easy to use interface geared toward end users and managers |
Interface geared toward Administrators providing reports for end users and managers |
| Modular and User based access controls for Supervisors, Users or Managers |
Limited access controls for Supervisors, Users or managers. |
| Period over Period (Month, week, Day, Hour etc…) analytics |
Extremely limited PoP analytics created using SQL, scripting and excel editing |
| Ability to show Calls traversing in and out of Call center |
Confined to only reporting calls taking place in the call center |
| Ability to customize reporting field labels to better user experience |
No ability to change from CUIC canned field names |
| Ability to report custom Not Ready reason not just code |
Reports custom Not Ready numeric value and not textual reason |
| Reporting repository showing what reports have been run, their status and by whom |
No ability to track report usage |
