Too often, conversations around UC analytics start with features and skip over what really matters. But if you’re an IT leader trying to make sense of call performance, compliance gaps, or costs, the right questions can reveal what basic reporting never will.
Here are the questions we ask in every Variphy discovery. They’re designed to surface gaps, inefficiencies, and opportunities to make your UC data actually useful. If you’ve ever thought, “There’s got to be a better way to see what’s going on” this is where to start.
How do you currently track and analyze call activity within your organization?
Do you have visibility into call volume trends, peak times, or call quality metrics?
If you’re spending time pulling reports from different platforms — or not pulling them at all — you’re not alone. Many teams tell us they’re reacting to issues instead of preventing them, simply because they can’t see the full picture.
And when you don’t know what’s going unused, like dormant DNs or overbuilt SIP trunks, you could be overpaying without realizing it.
Variphy centralizes call analytics across CUCM, Webex Calling, Zoom Phone, Teams, and UCCX, so you can see what’s happening and what needs attention.
Are you currently using any tools to generate call reports?
What challenges are you facing with those tools?
We hear it all the time: “Our reports are clunky.” “We can’t customize anything.” “It takes forever to find what we need.”
Even worse, many tools don’t flag dormant endpoints or show SIP/CUBE overprovisioning, leading to bloated telecom costs and missed opportunities.
Variphy gives you clean, customizable dashboards and scheduled reports that do the heavy lifting for you.
Do you need to track call activity for compliance, billing, or SLA monitoring?
Would automated call reporting and dashboards improve operational efficiency?
If compliance is on your radar, ad hoc reporting won’t cut it. And if you’re handling internal billing or trying to meet service-level goals, the data has to be clean, organized, and accessible.
Variphy delivers audit-ready logging, department-level billing, and live KPI tracking out of the box, so you can stay compliant, on budget, and in control.
Do you use Cisco CUCM, Webex Calling, Zoom Phone, Microsoft Teams, or UCCX?
How do you manage call data across multiple locations or departments?
Most UC environments today are a patchwork of platforms, offices, and tools. Managing that complexity without unified visibility is a recipe for disaster.
Variphy brings it all together. One platform that gives you unified visibility into your entire UC ecosystem, no matter how distributed it is.
Do you face challenges in identifying call quality issues or dropped calls?
Are you looking for a solution that includes real-time and historical insight?
Without metrics, IT is left guessing. And when users start reporting dropped calls, it’s already a bad day.
Variphy helps you stay ahead of the curve by making quality trends visible and actionable, so you can fix problems before they affect end users.
These questions are the foundation for better performance, smarter spending, and fewer surprises. If your current tools aren’t answering them, maybe they’re not the right tools.
Book a personalized demo to assess your reporting readiness. Let’s see what your UC data could really be doing for you.
Updated on
July 1, 2025
Published on
July 1, 2025
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