How to Find Active CUCM Users | Variphy
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Colleen AI Assistant · Prompt Library

How to find
active CUCM users

Knowing which users are actively making calls (and which aren't) is essential for license audits, migration planning, and quarterly cleanup. Colleen AI Assistant inside Variphy lets you surface dormant users by asking.

The Prompt
What Colleen Returns

Colleen runs a dormant user analysis against Variphy's call analytics for CUCM. The result distinguishes between active and dormant users over a specified period:

  • Total CUCM end user count.
  • Active user count, users with inbound or outbound call activity in the period.
  • Dormant user count, users with no call activity in the period.
  • Last-call timestamp for each user where available.
  • Breakdown by department or device pool to spot patterns in where dormancy is concentrated.

When Teams Ask This

  • License audit. Identifying users who could be downgraded or removed to reclaim licenses before a renewal.
  • Pre-migration assessment. Sizing the new platform based on actual active users, not the full CUCM directory.
  • Quarterly cleanup. Retiring dormant accounts to keep the directory current.

Who Asks This

  • UC architects and IT directors planning migrations.
  • License managers preparing for renewal.
  • IT administrators running quarterly housekeeping.
What You Can Ask Next
"What are the busiest extensions in the company this week?" See the page "What were our peak call volumes for the West region in April?" See the page "Show me calls grouped by cause code for the support line last month." See the page
The Variphy Capability Behind This

Variphy supports dormant user and dormant phone reporting natively, with the ability to define what counts as dormant (no calls, or fewer than a minimum number of calls, over a chosen period). The same capability extends to identifying underutilized devices and unused directory numbers. Learn more about Variphy's call analytics.

Try the prompt yourself

The Colleen AI Assistant pilot is open. Reach out to your Variphy account team or request a demo to see Colleen handle prompts like this on your environment.

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