Connect with our in-house System Engineers through one of our live events or webinars. They're timely, topical, full of hands-on, practical training and always geared up for a good Q&A.
Learn how to set up call-based alerts in Teams Phone and explore the latest changes to DID management fields. This session will help you stay ahead of issues and streamline number management.
Cisco UCM data can be tricky, but reporting on call types doesn’t have to be. Join us to learn clear strategies for distinguishing and tracking your inbound, outbound, and internal calls.
Phone failures can drive up abandonment rates and frustrate agents. We’ll show you how to use Variphy to identify problem devices and improve call reliability.
Ever wonder what Sync Data actually does in Variphy? Join us to uncover how this behind-the-scenes feature keeps your reporting accurate and up-to-date.
Learn how to set up call-based alerts in Teams Phone and explore the latest changes to DID management fields. This session will help you stay ahead of issues and streamline number management.
Cisco UCM data can be tricky, but reporting on call types doesn’t have to be. Join us to learn clear strategies for distinguishing and tracking your inbound, outbound, and internal calls.
Phone failures can drive up abandonment rates and frustrate agents. We’ll show you how to use Variphy to identify problem devices and improve call reliability.
Ever wonder what Sync Data actually does in Variphy? Join us to uncover how this behind-the-scenes feature keeps your reporting accurate and up-to-date.
Explore how to manage users and groups with Webex Calling’s role-based access controls. We’ll walk through default views for users, managers, and supervisors, and show how to spot access levels in the native platform.
Learn how Variphy's solutions for Webex Calling, Microsoft Teams, and Zoom Phone now consolidate Call Queue and Hunt Group calls into unified totals. We’ll break down what counts as one call and how this impacts summary percentages, cradle-to-grave, and event reporting.
Discover how to build powerful dashboards that give managers a clear view of performance and operations. This session focuses on surfacing the right metrics for better decision-making.
