Reporting and Analytics for Webex Calling

Improve customer experience with better insights into your Group Call Management.

Are you providing the best calling experience for your customers? Variphy Reporting and Analytics for Webex Calling features customizable dashboards to help you track the performance of your hunt groups and identify trends in your call queues.

Reporting and Analytics for Webex Calling
Get custom views of your KPIs.

Get custom views of your KPIs.

Drag and drop widgets to display your data how you want it. With Variphy, you can share dashboards with other users in your organization to streamline your workflow.

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Track the status of your hunt groups.

Track the status of your hunt groups.

Build dashboards that help you manage your hunt groups effectively. You can keep track of important metrics, such as answered calls and average duration, to ensure the quality of your customer service.

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Deliver a better customer calling experience.

Deliver a better customer calling experience.

Find out how long your customers are waiting in your call queues. Tracking metrics like queue time gives you insight into your customer experience and helps you make informed decisions for your Webex cloud calling.

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See call flows from start to finish.

See call flows from start to finish.

Know what happens to a call from hello to hang up. With call flow reports, you can audit data from when a call was answered and ended, and any transfers in between.

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Get more control over your data.

Get more control over your data.

Access and report on your Cisco Webex Calling data in near real time. Variphy collects data every five minutes and stores it for as long as you need.

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Manage your Webex Calling environment effectively with actionable insights.
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