Call Search
Call Flow
Call Busy Hours
Hunt Group & Queue Performance
Answer & Abandonment Rates
Identify Dormant & Underutilized Devices
Call Queue Performance
Agent State Activity
Time Interval Trends
Real-time Wallboards
Supervisor Team Visibility
DID Capacity Planning
Eliminate Spreadsheet Tracking
View & Manage DID Block Usage
Document Changes to Key Configurations
Inventory Phone Serial Numbers
Report on Hunt Pilot Call Flows
Change Background Images & Ring Tones
Clear ITL Files & Manage Device Settings
Test & Troubleshoot Phones Remotely
Overview
Variphy Cloud
CUCM Reporting and Analytics
CUCM Dial Plan Management
CUCM Change Management and As-built Reporting
CUCM Remote Phone Control, Phone Macros, and Broadcast
UCCX Reporting and Analytics
UCCX Dashboards and Wallboards
CUBE Reporting and Analytics
Webex Calling
Webex Contact Center
Zoom Phone
Reporting and Analytics
DID Management
Downloads
Knowledge Base
User Guides
Our Technical Services Agreement
EOL Notices
Login
Register Account
My Account
My Profile
Request License
Logout
What’s New in Variphy 25.6: Unlock Deeper UC Analytics and Smarter Reporting
Explore the latest features in Variphy 25.6, including Webex Contact Center reporting, Microsoft Teams CDR alerts, and customizable report styling.
Stay in the Know
Subscribe to Variphy Voice to get featured posts delivered straight to your inbox.
Let me introduce myself
You can think of the team at Variphy as your tour guides through the shifting sands of Cisco UC, helping you get where you want to be.
Teaching Next Generation Youth Importance of CDR Analytics
Variphy Insight has the ability to determine summary information for various call scenarios over a specific time frame.
The Need for Variphy's Call Analytics
Parsing all the data that CUCM provides into a database where it can easily be reported on is one of many benefits, to using Variphy Insight Call Analytics.
I hope I didn’t help get Diana fired…
This report summarized Call Volumes by Agent, showcasing Total Calls, Answered Calls, Abandoned Calls, and Voicemail Calls in both total counts and percentages.
Deleting/Resetting ITL, Trust List or Security Settings with Variphy Insight
Learn how to set up security setting in Variphy.
Don’t miss out on the latest insights, news, and resources from Variphy.