Call Search
Call Flow
Call Busy Hours
Hunt Group & Queue Performance
Answer & Abandonment Rates
Identify Dormant & Underutilized Devices
Call Queue Performance
Agent State Activity
Time Interval Trends
Real-time Wallboards
Supervisor Team Visibility
DID Capacity Planning
Eliminate Spreadsheet Tracking
View & Manage DID Block Usage
Document Changes to Key Configurations
Inventory Phone Serial Numbers
Report on Hunt Pilot Call Flows
Change Background Images & Ring Tones
Clear ITL Files & Manage Device Settings
Test & Troubleshoot Phones Remotely
Overview
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CUCM Reporting and Analytics
CUCM Dial Plan Management
CUCM Change Management and As-built Reporting
CUCM Remote Phone Control, Phone Macros, and Broadcast
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10 Questions to Instantly Qualify UC Customers
Use these 10 targeted questions to qualify UC customers quickly. Identify pain points in reporting, compliance, and call visibility, and position Variphy as the right solution.
Why Cisco Phone Hardware Version Matters in Your Customer’s Migration to Webex Calling
Discover why knowing the Cisco phone hardware version matters for migration.
Beyond CUCM: Variphy’s Advanced UC Analytics for Teams, Zoom Phone, and Webex Calling
Explore how Variphy delivers advanced UC analytics beyond CUCM, helping channel partners retain customers and win more cloud-based deals.
Top 5 Webinars of 2024
We're listing the top 5 Variphy webinars of 2024, from navigating a cloud migration to fine-tuning reporting workflow.
5 Key Indicators That Your Business Is Ready for Cloud Calling Migration
Thinking of a cloud calling migration? Modern cloud solutions can improve flexibility, security, and scalability.
Variphy's Approach to Streamlining UC Cloud Migration and Multi-platform Management
Variphy's John C'de Baca discusses the challenges and strategies for organizations migrating to the cloud and navigating multi-platform solutions.
Navigating the On-Premises to Cloud Migration: Key Insights from Variphy's CEO
CEO Layne Hoo explores the trends and challenges businesses are facing as they migrate to cloud calling.
Essential Checklist for Migrating to Cloud Calling: 9 Key Considerations
Migrating to cloud calling? We've compiled a comprehensive checklist of nine key factors to consider before the transition.
Key Trends in CPaaS (2024)
Variphy's John C’de Baca shared insights into key trends in CPaaS in 2024, and how Variphy addresses them.
Migrating Your Communications to the Cloud? Here’s How We Can Help
Migrating your communications might feel daunting, but Variphy is here to help maintain visibility throughout the process.
3 Things to Do Before Migrating to Cloud Calling
Is your organization prepared to migrate from on-premises to the cloud? Here are three things to do before migrating to cloud calling.
Prepare to Migrate to Cloud Calling with Variphy
Migrating your phone system from on-premises to the cloud can be filled with challenges, but Variphy's solutions can make it easier.
Flexible migration from on-prem to cloud calling
Variphy can help you gain valuable insights before, during, and after migration to cloud calling.
Top Pitfalls to Avoid When Migrating to Cloud Calling
Explore the top pitfalls that organizations should avoid when making the move and provide insights into mitigating these risks.
Top 5 Benefits of Migrating from On-Prem to Cloud Calling
For many companies, migrating from on-prem to cloud calling can be an essential part of scaling, cost-efficiency, and collaboration.
Understanding the Difference Between On-Premises, Cloud, and Hybrid Calling Solutions
See the difference between on-premises, cloud, and hybrid solutions, compare their features, and focus on leading platforms like Cisco CUCM, Webex Calling, Zoom Phone, and Microsoft Teams Phone.
How UCaaS Improves Work and Collaboration
Unified Communications as a Service (UCaaS): The Future of Business Communications with Variphy Integration
Variphy Solutions for Cisco Cloud Calling
Variphy’s Director of Systems Engineering, Victor Vrba, joined the Webex team to discuss flexible migrations, new survivability solutions for Webex Calling, and Variphy’s on-prem and Cisco cloud calling solutions.
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Kari's Law, are you compliant?
Kari’s Law requires that all emergency callers are able to dial 9-1-1 directly.
How to alert for possible Toll Fraud
Variphy Insight offers the ability to alert on these calls, keeping Telephony System administrators always aware of possible problematic conditions.
Unraveling the CDR data from CUCM to make it useful and accessible
Most Cisco UC clients who have made the decision to go with CUCM fail to realize the investment made. Variphy helps you to do this with a variety of tools.|
Winner of the Pennywise Halloween mask in Variphy's Friday the 13th contest announced!
Congratulations Matt Billmeier, the winner of the Pennywise Halloween mask in our ‘Friday the 13th’ contest!
Cisco Live 2017 interview with Tim from Northwest Community Credit Union
Cisco Live 2017 interview with Tim from Northwest Community Credit Union on why they chose Variphy for CUCM call analytics.
IT Manager managing a large network
This week lets talk about the IT Manager managing a large network, perhaps with global resources deployed. So many things can go wrong.
You're an IT Manager on an Island
IT Manager and your managing not only Cisco UC infrastructure, but all the other network infrastructure and security that your company needs to function.
Let me introduce myself
You can think of the team at Variphy as your tour guides through the shifting sands of Cisco UC, helping you get where you want to be.
Teaching Next Generation Youth Importance of CDR Analytics
Variphy Insight has the ability to determine summary information for various call scenarios over a specific time frame.
The Need for Variphy's Call Analytics
Parsing all the data that CUCM provides into a database where it can easily be reported on is one of many benefits, to using Variphy Insight Call Analytics.
I hope I didn’t help get Diana fired…
This report summarized Call Volumes by Agent, showcasing Total Calls, Answered Calls, Abandoned Calls, and Voicemail Calls in both total counts and percentages.
Deleting/Resetting ITL, Trust List or Security Settings with Variphy Insight
Learn how to set up security setting in Variphy.
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