Call Search
Call Flow
Call Busy Hours
Hunt Group & Queue Performance
Answer & Abandonment Rates
Identify Dormant & Underutilized Devices
Call Queue Performance
Agent State Activity
Time Interval Trends
Real-time Wallboards
Supervisor Team Visibility
DID Capacity Planning
Eliminate Spreadsheet Tracking
View & Manage DID Block Usage
Document Changes to Key Configurations
Inventory Phone Serial Numbers
Report on Hunt Pilot Call Flows
Change Background Images & Ring Tones
Clear ITL Files & Manage Device Settings
Test & Troubleshoot Phones Remotely
Overview
Variphy Cloud
CUCM Reporting and Analytics
CUCM Dial Plan Management
CUCM Change Management and As-built Reporting
CUCM Remote Phone Control, Phone Macros, and Broadcast
UCCX Reporting and Analytics
UCCX Dashboards and Wallboards
CUBE Reporting and Analytics
Webex Calling
Webex Contact Center
Zoom Phone
Reporting and Analytics
DID Management
DID Provisioning
Downloads
Knowledge Base
User Guides
Our Technical Services Agreement
EOL Notices
Login
Register Account
My Account
My Profile
Request License
Logout
2023 Highlights: Integrations, Events, and More
From new integrations to bustling events, it has been a year of growth and collaboration.
‘The Best in the Industry’: Celebrating Variphy’s Systems Engineers
Our systems engineers and the support engineers that make up our technical support staff are the best in the business, but don’t just take our word for it. Here are just a few of the many comments from our happy customers!
Synergy in the Windy City
Last week, many of our teams — Customer Success, Operations, Systems Engineering, Quality Assurance, Software Development, and Product Management — got together in Chicago for a meetup.
Variphy Product-Development Q1 2023 Meetup
Our Product team has seen a lot of growth over the last couple of years, so it was nice to kick off 2023 with a bang!
SE Spotlight - John Dehlin
Our next SE to be featured on the main stage is Jon Dehlin!
SE Spotlight — Jim Scholtens
This month’s SE Spotlight focuses on Variphy engineer Jim Scholtens.
Our Systems Engineers Continue to Shine
At Variphy, our support team is as important as our software. We continue our SE Spotlight by profiling Dre Divac.
Welcome to 2023!
The first item up for Variphy in 2023 is Variphy Call Analytics for Zoom Phone! Our early access program (EAP) is now available!
Gartner has listed Variphy as a leading Technology Provider for Unified Communications and Cisco UC Tools Solutions
Gartner has listed Variphy as a Technology Provider leader for Unified Communications and Cisco UC Tools Solutions. View all of Variphy's Gartner reviews.
Winner of the Pennywise Halloween mask in Variphy's Friday the 13th contest announced!
Congratulations Matt Billmeier, the winner of the Pennywise Halloween mask in our ‘Friday the 13th’ contest!
Stay in the Know
Subscribe to Variphy Voice to get featured posts delivered straight to your inbox.
Cisco Live 2017 interview with Tim from Northwest Community Credit Union
Cisco Live 2017 interview with Tim from Northwest Community Credit Union on why they chose Variphy for CUCM call analytics.
IT Manager managing a large network
This week lets talk about the IT Manager managing a large network, perhaps with global resources deployed. So many things can go wrong.
You're an IT Manager on an Island
IT Manager and your managing not only Cisco UC infrastructure, but all the other network infrastructure and security that your company needs to function.
Let me introduce myself
You can think of the team at Variphy as your tour guides through the shifting sands of Cisco UC, helping you get where you want to be.
Teaching Next Generation Youth Importance of CDR Analytics
Variphy Insight has the ability to determine summary information for various call scenarios over a specific time frame.
The Need for Variphy's Call Analytics
Parsing all the data that CUCM provides into a database where it can easily be reported on is one of many benefits, to using Variphy Insight Call Analytics.
I hope I didn’t help get Diana fired…
This report summarized Call Volumes by Agent, showcasing Total Calls, Answered Calls, Abandoned Calls, and Voicemail Calls in both total counts and percentages.
Deleting/Resetting ITL, Trust List or Security Settings with Variphy Insight
Learn how to set up security setting in Variphy.
Don’t miss out on the latest insights, news, and resources from Variphy.