Webinar Rewind: Hunt Groups and Call Queues

Learn how to view and analyze data for in your Webex Calling environment with Variphy.

Top Pitfalls to Avoid When Migrating to Cloud Calling

Explore the top pitfalls that organizations should avoid when making the move and provide insights into mitigating these risks.

Coming Soon: Support for Microsoft Teams Phone

We are thrilled to announce that Variphy 16.0 will introduce support for Microsoft Teams Phone!

Customer service teams leverage Variphy to make data-backed decisions, improve productivity

Huish Outdoors needed to generate detailed reports on their Webex Calling environment, but they were not getting the level of granularity they wanted from their old analytics solution.

Variphy 15.4: Most Popular Features

Global APIs for Webex Calling, customizable default search sets, tracking calls to voicemail by directory number, and more.

New Release: Variphy 15.4

Variphy 15.4 is here! From improved handling of CDRs to enhancements in UI, the latest release has exciting updates for Cisco, Webex Calling, and Zoom Phone users.

Webex Calling: Auto Attendant, Hunt Group, and Queue Reporting

What’s New in Variphy 15.4

Variphy 15.4 brings exciting new updates to our CUCM, Webex Calling, and Zoom Phone.

Top 5 Benefits of Migrating from On-Prem to Cloud Calling

For many companies, migrating from on-prem to cloud calling can be an essential part of scaling, cost-efficiency, and collaboration.

How to Monitor Hard Phone Registration Changes With Variphy Change Management

Using Variphy’s Change Management feature helps you stay on top of configuration changes.

Understanding the Difference Between On-Premises, Cloud, and Hybrid Calling Solutions

See the difference between on-premises, cloud, and hybrid solutions, compare their features, and focus on leading platforms like Cisco CUCM, Webex Calling, Zoom Phone, and Microsoft Teams Phone.

Coming Soon: Variphy 15.4

Variphy 15.4 is just around the corner! Ready for the latest enhancements to our CUCM, Webex Calling, and Zoom Phone analytics and reporting solutions?

Top 3 Variphy Call Analytics Webinars in 2023

Here are the top 3 call analytics webinars in 2023.

2023 Highlights: Integrations, Events, and More

From new integrations to bustling events, it has been a year of growth and collaboration.

Variphy helps county resolve challenges with abandoned calls

The Collier County BCC sought better visibility into their abandoned calls and found that Variphy’s solutions addressed all their needs.

Unified Communications as a Service (UCaaS): The Future of Business Communications with Variphy Integration

Looking forward to Enterprise Connect? We are!

Join Team Variphy at Enterprise Connect on March 25-28 in Orlando, Florida! Our team has been hard at work developing a new integration, and we're excited to chat about it with current and prospective customers and channel partners.

Download Variphy 15.3 Now!

Have you upgraded to Variphy 15.3? Our latest update offers enhancements to our CUCM, Webex Calling, and Zoom Phone integrations. 

‘The Best in the Industry’: Celebrating Variphy’s Systems Engineers

Our systems engineers and the support engineers that make up our technical support staff are the best in the business, but don’t just take our word for it. Here are just a few of the many comments from our happy customers!

‘Phenomenal’ support and analytics solutions help hospital stay on top of CUCM data

With over 3,000 employees and growing, Midland Health searched for an analytics and reporting solution to accommodate their evolving needs.

Get Ready for Variphy 15.3!

Check out our webinar for a deep dive into Variphy 15.3 will be available soon!

Thinking about Enterprise Connect?

Join Team Variphy on-site to discuss our reporting and analytics integrations for CUCM, Webex Calling, and Zoom Phone!

WebexOne Kickoff

We are thrilled to be featured in the Webex booth, where the technical marketing engineers of Webex will provide a high-level overview of our integration. For a deeper dive into our solutions, visit us at booth B7.

Visit Variphy at WebexOne!

Our Webex Calling integration gives UC administrators and department managers better visibility into their calling environment. With Variphy Reporting and Analytics for Webex Calling, you can view real-time data and run reports to help you manage your UC environment effectively.

Report on Zoom Phone Common Areas with Variphy 15.2

We’ve introduced support for reporting on your common areas in Variphy 15.2.

Join Team Variphy in Anaheim

Heading to Anaheim for WebexOne? So are we! Stop by booth B7 to see our Webex Calling integration, which provides in-depth analytics and customizable reports.

Collaborative Reporting Made Easy with Variphy’s Zoom Phone Integration

Sharing Zoom phone reports with your team is easy with Variphy! Our Zoom Phone integration lets you quickly share the reports you’ve created with other users.

Custom data retention for Zoom Phone

Retain your Zoom Phone data for as long as you’d like!With Variphy Reporting and Analytics for Zoom Phone, you can set custom data retention periods to stay in compliance with your organization and vertical.||Retain your Zoom Phone data for as long as you’d like!With Variphy Reporting and Analytics for Zoom Phone, you can set custom data retention periods to stay in compliance with your organization and vertical.

Zoomtopia Week Kickoff

It’s Zoomtopia week, and to kick things off, we’ll be at Zoomtopia Partner Connect!

Government agency uses Variphy to reduce customer wait time by 30%

A U.S. government agency with a high phone count across hundreds of sites that assists internal technical support and external customers.||A U.S. government agency with a high phone count across hundreds of sites that assists internal technical support and external customers.

Join Team Variphy at WebexOne

Join Team Variphy at WebexOne in Anaheim, California, on October 24-26 to learn about our cloud calling analytics solution.

Now Available: Variphy 15.2

Whether you’re a Cisco CUCM, Webex Calling DI/MT, or Zoom Phone administrator, you’ll want to upgrade to take advantage of new features.

Deep Dive: Variphy 15.2

Ready for the latest enhancements to our analytics and reporting solutions for Zoom Phone, Webex Calling Dedicated Instance (DI), Webex Calling Multi-tenant (MT), and Cisco Unified Communications Manager (CUCM)?

Coming Soon: Variphy 15.2

In our upcoming release, we’ve included something for all our customers, whether using on-premises CUCM, Webex Calling Dedicated Instance (DI), Webex Calling Multi-Tenant (MT), or Zoom Phone. Here’s a preview of Variphy 15.2:||In our upcoming release, we’ve included something for all our customers, whether using on-premises CUCM, Webex Calling Dedicated Instance (DI), Webex Calling Multi-Tenant (MT), or Zoom Phone. Here’s a preview of Variphy 15.2:

See you at Zoomtopia!

Team Variphy is heading to San Jose for Zoomtopia! Zoomtopia provides a great opportunity for the UC community to share the latest tech developments, strategies, and insights. We’re excited to exhibit and meet customers and industry professionals like you.

Synergy in the Windy City

Last week, many of our teams — Customer Success, Operations, Systems Engineering, Quality Assurance, Software Development, and Product Management — got together in Chicago for a meetup.

Call Analytics Software Essentials: Ease of Use

In our third and final post in the Software Essentials series, we will cover ease of use and its importance in a call analytics solution.Ease of use refers to how easy it is for users to understand and navigate an application. An application software that is easy to use is intuitive, well-designed, and provides a positive user experience.||In our third and final post in the Software Essentials series, we will cover ease of use and its importance in a call analytics solution.Ease of use refers to how easy it is for users to understand and navigate an application. An application software that is easy to use is intuitive, well-designed, and provides a positive user experience.

Call Analytics Software Essentials: Ease of Configuration

In this second part of our Call Analytics Software Essentials series, we’ll cover the importance of the ease of configuration of an application.

Call Analytics Software Essentials: Ease of Deployment

Key aspects of a good call reporting and analytics solution consist of; ease of deployment, ease of configuration, and ease of use. In this blog post, we will focus on the ease of deployment and how Variphy accomplishes this for our customers.||Key aspects of a good call reporting and analytics solution consist of; ease of deployment, ease of configuration, and ease of use. In this blog post, we will focus on the ease of deployment and how Variphy accomplishes this for our customers.

Get Contact-Center-Like Analytics From Your Hunt Groups

Learn how to obtain contact-center-like reports and analytics for the hunt group and native call queuing features.

6 Widgets You Should Have on Your Zoom Phone Analytics Dashboard

With Variphy, you can quickly create, manage, and share Zoom Phone dashboards with other users in your organization.

Now Available: Powering Hybrid Experiences With the Webex Platform

Missed our presentation at this year’s Cisco Live? Log in to Cisco Live 2023 and learn how Webex can boost hybrid environments.

Document your UC configuration with Variphy’s As-built feature

Explore Variphy's As-Built Reporting feature, helping organizations keep track of their Cisco Unified Communications (UC) deployments in real time.

What Are Call Scenarios?

Call Scenarios enables call filtering by details like connected vs. not connected calls, call duration, and video calls.

Industrial company improves business outcomes with advanced Zoom Phone analytics

When Western Steel Buildings transferred their calling environment to Zoom Phone, they needed advanced analytics for their call data and turned to Variphy.

Variphy Solutions for Cisco Cloud Calling

Variphy’s Director of Systems Engineering, Victor Vrba, joined the Webex team to discuss flexible migrations, new survivability solutions for Webex Calling, and Variphy’s on-prem and Cisco cloud calling solutions.

Which widgets should you add to your Zoom Phone dashboard?

Learn how to build a Zoom admin dashboard and add helpful widgets.

How to Use Variphy’s Directory Number Management Feature

UCM administrators can quickly see if DNs are available, inactive/unassigned, or active within your UCM.

Variphy 15.1 Is Now Available

Version 15.1 brings improvements to our CUCM, Webex Calling, and Zoom Phone analytics and reporting solutions.

Preview: Real-time User Status and Hunt Group Analytics

Are you utilizing hunt groups in your Cisco UCM environment? If so, this new feature is for you!

Get Hunt Group User, Phone Status in Real Time With Variphy’s Widget

One of Variphy’s powerful call management tools gives you the ability to determine hunt group status in real time.

Preview: Variphy 15.1 New Features

Variphy 15.1 provides new features for our Webex Calling integration customers, Zoom Phone integration customers, and UCM users.

Unlimited data retention for Webex Calling With Variphy

Variphy’s call analytics and reporting integration for Webex Calling allows you to set custom data retention periods.

Role-based Permissions for Webex Calling Users With Variphy

With Variphy’s Webex Calling integration, users don’t have to be Webex Calling administrators to run reports. Our feature gives you the flexibility to use your existing SAML provider and define data access restrictions for users.||With Variphy’s Webex Calling integration, users don’t have to be Webex Calling administrators to run reports. Our feature gives you the flexibility to use your existing SAML provider and define data access restrictions for users.

Ready for Cisco Live?

Cisco Live is just a few days away — are you ready to brave the Las Vegas heat to get updated on the latest tech developments and connect with experts in our space?

Webex Calling Report Templates

With the introduction of our Webex Calling analytics and reporting feature, we’ve included user-friendly templates to help you get started. Our systems engineers created a collection of Webex Calling report templates requested by our customers and channel partners. ||With the introduction of our Webex Calling analytics and reporting feature, we’ve included user-friendly templates to help you get started. Our systems engineers created a collection of Webex Calling report templates requested by our customers and channel partners.

Essential Zoom Phone Report Templates for Admins and Users

Our systems engineers hosted a workshop to discuss some useful reports all organizations can benefit from.

What KPIs should voice engineers be tracking?

UC experts like you need comprehensive reports for metrics in your unified communications (UC) environments. Do you know which are the best key performance indicators (KPIs) for voice engineers to track? ||UC experts like you need comprehensive reports for metrics in your unified communications (UC) environments. Do you know which are the best key performance indicators (KPIs) for voice engineers to track?

Variphy in Vegas - Cisco Live 2023

Team Variphy is heading to Las Vegas for one of the biggest events of the year – Cisco Live 2023!

Variphy 15.0 GA Release: Webex Calling Support, Core Improvements

Variphy 15.0 release lets you generate reports on your Webex Calling and on-premises UCM environments in the same application.

How to Adjust Column Width of Your Widget

With Variphy, you can customize your dashboard using widgets, so you can always see the data most important to you. Now, we’re giving you even more flexibility in how to display tabular widgets.||With Variphy, you can customize your dashboard using widgets, so you can always see the data most important to you. Now, we’re giving you even more flexibility in how to display tabular widgets.

Visit Variphy at Cisco Live 2023

Meet team Variphy at Cisco Live on June 4-8 at the Mandalay Bay Convention Center in Las Vegas!

Troubleshooting CUBE “No Data Found” in Variphy’s CUBE Analytics

Here’s what you can do to troubleshoot in Variphy’s CUBE analytics when data cannot be found.

Identify Zoom Phone Device Type Usage by User, Department, or Site

Variphy Call Analytics for Zoom Phone offers easy, powerful search capabilities that give insight into your users, sites, departments, and call activity.

CUBE Analytics Setup and Configuration

Processing data from CUBE supplies a more holistic view of an organization’s PSTN calling. CUBE does not have to route calls to a CUCM cluster; it can route calls to a third-party application like a fax server or an interactive voice response system. Doing so can give you visibility into calls that CUCM doesn’t natively offer. ||Processing data from CUBE supplies a more holistic view of an organization’s PSTN calling. CUBE does not have to route calls to a CUCM cluster; it can route calls to a third-party application like a fax server or an interactive voice response system. Doing so can give you visibility into calls that CUCM doesn’t natively offer.

Zoom Phone Reporting and Analytics Templates

With the release of our Zoom Phone analytics and reporting features, we included easy-to-use templates to get you started!

Now Available! Variphy integration with Zoom Phone

It’s here! Variphy integration with Zoom Phone is now available on the Zoom App Marketplace.

New Release! Variphy Supports Call Analytics for Zoom Phone in Its Latest Release

Variphy announced today the release of Variphy 14.0, offering the feature Variphy Call Analytics for Zoom Phone.

­­Variphy Call Analytics for Zoom Phone is HERE!

We are excited to announce the GA release of Variphy Call Analytics for Zoom Phone!

Zoom Phone Analytics: Unlimited Data Retention

With Variphy’s Call Analytics for Zoom Phone, you can retain as much of your organization’s call log data as needed!

Enterprise Connect Day 2: AI for Meeting Platforms

Day two of Enterprise Connect started off with the Microsoft keynote.

Enterprise Connect 2023 - Day 3, Final Day!

The final day of Enterprise Connect 2023, and I’m really looking forward to the Zoom keynote this morning.

Enterprise Connect Day 1: Case Studies and Migration Challenges

The first day of Enterprise Connect was a busy one. The first session, UCaaS Migration Case Studies, was full of great information from four organizations that had migrated from on-premises to UCaaS.

Enterprise Connect 2023 – Day 2!

Make sure to stop by the Variphy booth (#1144), have a cocktail, and chat about our Call Analytics and Reporting offering for Cisco UCM, Webex Calling, and Zoom Phone!

Enterprise Connect 2023 – Kicking off Day 1!

If you’re attending Enterprise Connect (EC), make sure to stop by booth #1144 and check out Variphy!

Variphy Zoom Phone Analytics: Four Zoom Phone Dashboard Widgets to Know

Regardless of the UC platform(s), if your organization is like most others we work with, you’re likely using hunt groups or call queues. How do you prefer to track their performance?

Getting Started! Variphy Zoom Phone Call Analytics – Dashboard Widget Guide

We’re excited to deliver Variphy’s configurable dashboards and widgets to Zoom Phone users! With these features, Zoom Phone users can display call analytics data in their preferred format in just a few clicks. 

SE Spotlight - John Dehlin

Our next SE to be featured on the main stage is Jon Dehlin!

Variphy Product-Development Q1 2023 Meetup

Our Product team has seen a lot of growth over the last couple of years, so it was nice to kick off 2023 with a bang!

How to Enable and Use a Webex Chatbot for Variphy Report Delivery

Once you have successfully created your Webex chatbot, it must be configured and enabled in Variphy. Learn how in this article.

How to Create and Configure a Webex Bot for Variphy Report Delivery

Did you know you can use a Webex bot for your Variphy report delivery?

Variphy Zoom Phone Analytics: Play Audio Call Recordings in Call History Results

In addition to administrators, users with the “Voice Recordings” privilege can play and listen to audio recordings in Variphy Call History search results.

Customer Success: Veridian Credit Union

Explore how Veridian Credit Union continues to have advanced visibility into their call data, from their on-prem environment to Webex Calling.

Going to Enterprise Connect 2023 in Orlando?

Let us know so we can find a time to chat at BOOTH #1144! We’ll be giving away prizes and doing demos of Variphy Call Analytics for Cisco and Zoom Phone.

Customer Request: Custom Label Change for Cradle to Grave Reports

The cradle-to-grave (C2G) report allows you to track complete call flows for each call in a single report. It lets you visualize the C2G sequence showing related calls "before" and "after" within the same time period. This report also identifies call sequence events such as Transferred, Forwarded, and Conferenced calls.

SE Spotlight — Jim Scholtens

This month’s SE Spotlight focuses on Variphy engineer Jim Scholtens.

Variphy Call Analytics for Zoom Phone Beta Release Now Available!

Are you a Zoom Phone administrator looking for more reporting and analytics capabilities?

What is call reporting software?

Call reporting software — a business application that tracks and analyzes phone calls made to and from a business or organization — is a valuable tool.

New Feature! How to report on inactive agents, resource groups, or teams in Cisco UCCX!

It’s no secret that workers are continuing to leave the workforce in unprecedented numbers. Learn how to generate detailed reports on inactive agents and teams.

Did you know? Variphy has report templates for UCM, UCCX, and CUBE Reporting!

Templates are essential to reporting applications, providing a great starting point that can be easily updated. Moreover, they help with the management of information; they keep reports consistent no matter who generates them.

Variphy Zoom Phone Analytics: How to restrict data visibility for users

Not every user is a system administrator in your organization’s applications — nor should they be. Some supervisors or managers need visibility and analytics only for their team’s or department’s call activity and performance. 

Variphy @ Enterprise Connect in Orlando, 3/27-3/30, 2023!!

Join Variphy, Inc at booth #1144 for Enterprise Connect in Orlando.

Variphy Zoom Phone Analytics: Reporting on Inactive Users

Variphy Call Analytics for Zoom Phone includes a feature that addresses this challenge — the ability to report on inactive users.

Video: Variphy Call Analytics for Zoom Phone

Here's an overview of Variphy Call Analytics for Zoom Phone.

Variphy Beyond 2022: Annual Unified Communications Digital Event

Variphy Beyond is a live interactive digital event exploring the latest frontiers of Variphy’s technology.

Survey! Determining factors when evaluating a UC software solution

While many factors may contribute to a software purchase, I chose to focus on the following choices based on discussions with our existing clients and partners.||While many factors may contribute to a software purchase, I chose to focus on the following choices based on discussions with our existing clients and partners.

Our Systems Engineers Continue to Shine

At Variphy, our support team is as important as our software. We continue our SE Spotlight by profiling Dre Divac.

Variphy Version 13.1 is Now Available!

The wait is over! Variphy version 13.1 is now available for download here.

Variphy Version 13.1 Release is Coming!

With the arrival of Variphy 13.1 comes new features and improvements! Check out a few highlights.

Customer Request!  Now Select Multiple CUBEs to Include in a Single Report

Recently, we had a customer request to include information from multiple CUBEs in a single report. The customer had multiple CUBEs handling inbound calls, and some calls were not being directed to their UCM but rather to their UCCE and cloud faxing environments.