How to Set Up a Call Queue in Microsoft Teams (Step-by-Step Guide for IT Admins)

Learn how to set up a call queue in Microsoft Teams with this step-by-step guide for IT admins — including setup tips, best practices, and how to monitor performance with Variphy analytics.

Start with Insight: The Data You Need Before You Deploy AI

Before you deploy AI in your communications strategy, start with data you can trust. Learn how Variphy helps uncover, clean, and connect communication insights to power AI readiness.

What Is a Call Queue? Understanding Call Queues in Cisco UCM, Webex Calling, Microsoft Teams Phone, and Zoom Phone

Learn what a call queue is and how it works across Cisco UCM, Webex Calling, Microsoft Teams Phone, and Zoom Phone. Explore call queue features, benefits, and platform comparisons to improve call handling.

Why More IT Teams Are Partnering With Managed Services Providers

More IT teams are partnering with Managed Services Providers (MSPs) to reduce costs, strengthen security, and scale operations without overloading internal teams. Here’s why.

How Much Are Missed Call Metrics Costing You?

Learn how tracking UC call data with Variphy can improve visibility, reduce costs, and boost operational efficiency.

Breaking Down Variphy’s Support for Cisco, Microsoft Teams, Webex, and Zoom Phone

Simplify UC management with Variphy’s analytics platform. Get unified visibility and real-time insights across Cisco CUCM, Microsoft Teams, Webex Calling, and Zoom Phone.

Case Study: How Sacred Heart University Modernized CUCM Call Tracking With Variphy

See how a leading university transformed with calling environment with Variphy solutions.

Vital Questions to Consider About Your UC Strategy

Learn the essential UC analytics questions IT leaders should ask to improve visibility, compliance, and cost efficiency.

Why Centralized Reporting Is a Game Changer for IT Admins

Learn why a centralized reporting solution is essential for organizations using multiple calling platforms like Teams Phone, Webex, and Zoom.

Top 3 Challenges in University Voice Management (and How Variphy Solves Them)

Explore the three biggest pain points university IT teams are facing with their UC environment and how Variphy Cloud is here to help make things a whole lot easier.

Understanding PSTN Options for Webex Calling: Which One Is Right for You?

Discover the different Webex Calling PSTN options to help you decide which one best fits your organization.

​​5 Key Benefits of CUBE Analytics

Discover five key benefits of CUBE analytics that help IT teams optimize call performance, enhance security, and reduce costs.

The Future of Contact Center Analytics

Discover the future of contact center analytics and how real-time insights, AI, and omnichannel data can transform customer experiences.

Top 5 Contact Center Challenges (And How Variphy Solves Them)

Discover the top 5 contact center challenges and see how Variphy’s advanced analytics help you optimize operations and boost efficiency.

Why Granular Call Traffic Analysis Matters for Enterprises

Learn how to identify inefficiencies and gain actionable insights with better call reporting solutions.

Ghost of Reporting Future: Avoid Missed Opportunities in 2025

Learn from the Ghost of Reporting Future. Take action today and adopt better call reporting solutions for 2025 and beyond.

How Variphy Cloud Optimizes Healthcare Communication

Optimize healthcare communication with Variphy's healthcare call analytics: secure insights into call volumes, response times, and more.

Meeting Healthcare's Complex Communication Needs

Discover how healthcare providers are navigating the complexities of multi-location networks and telehealth with Variphy.

What Is Webex Customer Experience Essentials?

Learn about Webex Customer Experience Essentials and see how Variphy can help optimize this suite of tools.

Ghost of Reporting Present: Is It Time for a Better Analytics Partner?

Do inconsistent reports, limited tracking, and lackluster support haunt your business? A better analytics partner can help you break free.

Ghost of Reporting Past: The Cost of Doing Nothing

In this first part of our series, we meet the Ghost of Reporting Past and explore the hidden toll of outdated practices.

How to Transfer a Call on a Cisco Phone: Quick Reference Guide for 7965, 6800, 7800, and 8800 Series

Learn how to transfer a call on Cisco phones, including models 7965, 6800, 7800, and 8800, with this quick reference guide for seamless call handling.

How Moving to Variphy Cloud Frees Your IT Team for Strategic Projects

See how moving to Variphy Cloud can free up your IT team from tedious tasks, allowing them to focus on the projects that drive real impact.

Lighten Your IT Load With Automated Reporting

See how the right reporting solutions can do the heavy lifting for your team with regular insights through automated reporting.

5 Key Indicators That Your Business Is Ready for Cloud Calling Migration

Thinking of a cloud calling migration? Modern cloud solutions can improve flexibility, security, and scalability.

The Hidden Costs of Poor Call Quality (And How to Fix Them)

Discover the hidden costs of poor call quality that can quietly drain productivity and cost your business valuable opportunities.

5 Ways Call Analytics Can Transform Your Customer Service

Ready to take your customer service to the next level? See how our call analytics solutions can help you reach your goals.

Optimize Multi-platform Call Reporting With Variphy

Discover how Variphy simplifies multi-platform call reporting with a single-pane solution for on-premises and cloud calling.

The Benefits of CPaaS for Business Communications

Here's an explainer on what is CPaaS, its advanced solutions, and why it's important to implement in your communication strategy.

Key Metrics for Remote Team Performance

What Is Webex Calling? Overview Of Cisco’s Cloud Phone System

Creating Comprehensive Reports for Calling Environments

Best Practices for Remote Team Management

Overcoming Common Reporting Challenges in Remote Settings

Best Practices for Remote Team Reporting

Setting Up an Effective Calling Environment

Discovering Bottlenecks With Call Data Analytics

Addressing Discovered Bottlenecks

Using Call Analytics to Identify Bottlenecks

Common Call Center Bottlenecks

Understanding Call Analytics

Executive-Level Call Reporting and Analytics: Crafting Dashboards That Matter

Still Using Spreadsheets? Here's Why You Need a Change Management Solution

Tracking changes across multiple document versions is time-consuming and tedious, so a robust change management solution is crucial.

Essential Checklist for Migrating to Cloud Calling: 9 Key Considerations

Migrating to cloud calling? We've compiled a comprehensive checklist of nine key factors to consider before the transition.

Optimize Call Reporting With Grouping Statistics

Learn how to leverage Variphy's powerful Grouping Statistics functionality to optimize call reporting and get the most out of your data.

Migrating Your Communications to the Cloud? Here’s How We Can Help

Migrating your communications might feel daunting, but Variphy is here to help maintain visibility throughout the process.

3 Things to Do Before Migrating to Cloud Calling

Is your organization prepared to migrate from on-premises to the cloud? Here are three things to do before migrating to cloud calling.

Prepare to Migrate to Cloud Calling with Variphy

Migrating your phone system from on-premises to the cloud can be filled with challenges, but Variphy's solutions can make it easier.

Flexible migration from on-prem to cloud calling

Variphy can help you gain valuable insights before, during, and after migration to cloud calling.

Top Pitfalls to Avoid When Migrating to Cloud Calling

Explore the top pitfalls that organizations should avoid when making the move and provide insights into mitigating these risks.

Webex Calling: Auto Attendant, Hunt Group, and Queue Reporting

Top 5 Benefits of Migrating from On-Prem to Cloud Calling

For many companies, migrating from on-prem to cloud calling can be an essential part of scaling, cost-efficiency, and collaboration.

Understanding the Difference Between On-Premises, Cloud, and Hybrid Calling Solutions

See the difference between on-premises, cloud, and hybrid solutions, compare their features, and focus on leading platforms like Cisco CUCM, Webex Calling, Zoom Phone, and Microsoft Teams Phone.

Why Role-Based Access is Critical for Securing Cloud Calling Data

How UCaaS Improves Work and Collaboration

Unified Communications as a Service (UCaaS): The Future of Business Communications with Variphy Integration

Flexible migration from on-prem to cloud calling

Cisco allows you to migrate your FLEX licensing from CUCM to Webex Calling, and Variphy can help with this migration.

What is the Difference Between Webex Dedicated Instance and Webex Multi-tenant?

What is the difference between Webex DI and Webex MT? Each platform has its pros and cons, and I’ll provide a brief overview of each below.||What is the difference between Webex DI and Webex MT? Each platform has its pros and cons, and I’ll provide a brief overview of each below.

Call Analytics Software Essentials: Ease of Use

In our third and final post in the Software Essentials series, we will cover ease of use and its importance in a call analytics solution.Ease of use refers to how easy it is for users to understand and navigate an application. An application software that is easy to use is intuitive, well-designed, and provides a positive user experience.||In our third and final post in the Software Essentials series, we will cover ease of use and its importance in a call analytics solution.Ease of use refers to how easy it is for users to understand and navigate an application. An application software that is easy to use is intuitive, well-designed, and provides a positive user experience.

Call Analytics Software Essentials: Ease of Configuration

In this second part of our Call Analytics Software Essentials series, we’ll cover the importance of the ease of configuration of an application.

Call Analytics Software Essentials: Ease of Deployment

Key aspects of a good call reporting and analytics solution consist of; ease of deployment, ease of configuration, and ease of use. In this blog post, we will focus on the ease of deployment and how Variphy accomplishes this for our customers.||Key aspects of a good call reporting and analytics solution consist of; ease of deployment, ease of configuration, and ease of use. In this blog post, we will focus on the ease of deployment and how Variphy accomplishes this for our customers.

What KPIs should voice engineers be tracking?

UC experts like you need comprehensive reports for metrics in your unified communications (UC) environments. Do you know which are the best key performance indicators (KPIs) for voice engineers to track? ||UC experts like you need comprehensive reports for metrics in your unified communications (UC) environments. Do you know which are the best key performance indicators (KPIs) for voice engineers to track?

Cloud Readiness with Variphy As-Built Reporting for CUCM

Migrating from on-premises to a cloud calling platform? Assess cloud readiness by identifying hardware revisions for your Cisco IP phones.||Migrating from on-premises to a cloud calling platform? Assess cloud readiness by identifying hardware revisions for your Cisco IP phones.

Survey! Determining factors when evaluating a UC software solution

While many factors may contribute to a software purchase, I chose to focus on the following choices based on discussions with our existing clients and partners.||While many factors may contribute to a software purchase, I chose to focus on the following choices based on discussions with our existing clients and partners.

Proof of Concept . . . What Is It Good For?

One of the most important steps in product evaluation is proof of concept (PoC). What better way to get a feel for a product’s ease of use and functionality than installing it in your environment with your data?  ||One of the most important steps in product evaluation is proof of concept (PoC). What better way to get a feel for a product’s ease of use and functionality than installing it in your environment with your data?