How Call Analytics Can Benefit Your Organization

Unlimited data retention for Webex Calling With Variphy

Variphy’s call analytics and reporting integration for Webex Calling allows you to set custom data retention periods.

Role-based Permissions for Webex Calling Users With Variphy

With Variphy’s Webex Calling integration, users don’t have to be Webex Calling administrators to run reports. Our feature gives you the flexibility to use your existing SAML provider and define data access restrictions for users.||With Variphy’s Webex Calling integration, users don’t have to be Webex Calling administrators to run reports. Our feature gives you the flexibility to use your existing SAML provider and define data access restrictions for users.

Ready for Cisco Live?

Cisco Live is just a few days away — are you ready to brave the Las Vegas heat to get updated on the latest tech developments and connect with experts in our space?

Webex Calling Report Templates

With the introduction of our Webex Calling analytics and reporting feature, we’ve included user-friendly templates to help you get started. Our systems engineers created a collection of Webex Calling report templates requested by our customers and channel partners. ||With the introduction of our Webex Calling analytics and reporting feature, we’ve included user-friendly templates to help you get started. Our systems engineers created a collection of Webex Calling report templates requested by our customers and channel partners.

Essential Zoom Phone Report Templates for Admins and Users

Our systems engineers hosted a workshop to discuss some useful reports all organizations can benefit from.

What KPIs should voice engineers be tracking?

UC experts like you need comprehensive reports for metrics in your unified communications (UC) environments. Do you know which are the best key performance indicators (KPIs) for voice engineers to track? ||UC experts like you need comprehensive reports for metrics in your unified communications (UC) environments. Do you know which are the best key performance indicators (KPIs) for voice engineers to track?

Variphy in Vegas - Cisco Live 2023

Team Variphy is heading to Las Vegas for one of the biggest events of the year – Cisco Live 2023!

Variphy 15.0 GA Release: Webex Calling Support, Core Improvements

Variphy 15.0 release lets you generate reports on your Webex Calling and on-premises UCM environments in the same application.

How to Adjust Column Width of Your Widget

With Variphy, you can customize your dashboard using widgets, so you can always see the data most important to you. Now, we’re giving you even more flexibility in how to display tabular widgets.||With Variphy, you can customize your dashboard using widgets, so you can always see the data most important to you. Now, we’re giving you even more flexibility in how to display tabular widgets.

Visit Variphy at Cisco Live 2023

Meet team Variphy at Cisco Live on June 4-8 at the Mandalay Bay Convention Center in Las Vegas!

Troubleshooting CUBE “No Data Found” in Variphy’s CUBE Analytics

Here’s what you can do to troubleshoot in Variphy’s CUBE analytics when data cannot be found.

Identify Zoom Phone Device Type Usage by User, Department, or Site

Variphy Call Analytics for Zoom Phone offers easy, powerful search capabilities that give insight into your users, sites, departments, and call activity.

CUBE Analytics Setup and Configuration

Processing data from CUBE supplies a more holistic view of an organization’s PSTN calling. CUBE does not have to route calls to a CUCM cluster; it can route calls to a third-party application like a fax server or an interactive voice response system. Doing so can give you visibility into calls that CUCM doesn’t natively offer. ||Processing data from CUBE supplies a more holistic view of an organization’s PSTN calling. CUBE does not have to route calls to a CUCM cluster; it can route calls to a third-party application like a fax server or an interactive voice response system. Doing so can give you visibility into calls that CUCM doesn’t natively offer.

Zoom Phone Reporting and Analytics Templates

With the release of our Zoom Phone analytics and reporting features, we included easy-to-use templates to get you started!

Now Available! Variphy integration with Zoom Phone

It’s here! Variphy integration with Zoom Phone is now available on the Zoom App Marketplace.

New Release! Variphy Supports Call Analytics for Zoom Phone in Its Latest Release

Variphy announced today the release of Variphy 14.0, offering the feature Variphy Call Analytics for Zoom Phone.

­­Variphy Call Analytics for Zoom Phone is HERE!

We are excited to announce the GA release of Variphy Call Analytics for Zoom Phone!

Zoom Phone Analytics: Unlimited Data Retention

With Variphy’s Call Analytics for Zoom Phone, you can retain as much of your organization’s call log data as needed!

Enterprise Connect Day 2: AI for Meeting Platforms

Day two of Enterprise Connect started off with the Microsoft keynote.

Enterprise Connect 2023 - Day 3, Final Day!

The final day of Enterprise Connect 2023, and I’m really looking forward to the Zoom keynote this morning.

Enterprise Connect Day 1: Case Studies and Migration Challenges

The first day of Enterprise Connect was a busy one. The first session, UCaaS Migration Case Studies, was full of great information from four organizations that had migrated from on-premises to UCaaS.

Enterprise Connect 2023 – Day 2!

Make sure to stop by the Variphy booth (#1144), have a cocktail, and chat about our Call Analytics and Reporting offering for Cisco UCM, Webex Calling, and Zoom Phone!

Enterprise Connect 2023 – Kicking off Day 1!

If you’re attending Enterprise Connect (EC), make sure to stop by booth #1144 and check out Variphy!

Variphy Zoom Phone Analytics: Four Zoom Phone Dashboard Widgets to Know

Regardless of the UC platform(s), if your organization is like most others we work with, you’re likely using hunt groups or call queues. How do you prefer to track their performance?

Getting Started! Variphy Zoom Phone Call Analytics – Dashboard Widget Guide

We’re excited to deliver Variphy’s configurable dashboards and widgets to Zoom Phone users! With these features, Zoom Phone users can display call analytics data in their preferred format in just a few clicks. 

SE Spotlight - John Dehlin

Our next SE to be featured on the main stage is Jon Dehlin!

Variphy Product-Development Q1 2023 Meetup

Our Product team has seen a lot of growth over the last couple of years, so it was nice to kick off 2023 with a bang!

How to Enable and Use a Webex Chatbot for Variphy Report Delivery

Once you have successfully created your Webex chatbot, it must be configured and enabled in Variphy. Learn how in this article.

How to Create and Configure a Webex Bot for Variphy Report Delivery

Did you know you can use a Webex bot for your Variphy report delivery?

Variphy Zoom Phone Analytics: Play Audio Call Recordings in Call History Results

In addition to administrators, users with the “Voice Recordings” privilege can play and listen to audio recordings in Variphy Call History search results.

Customer Success: Veridian Credit Union

Explore how Veridian Credit Union continues to have advanced visibility into their call data, from their on-prem environment to Webex Calling.

Going to Enterprise Connect 2023 in Orlando?

Let us know so we can find a time to chat at BOOTH #1144! We’ll be giving away prizes and doing demos of Variphy Call Analytics for Cisco and Zoom Phone.

Customer Request: Custom Label Change for Cradle to Grave Reports

The cradle-to-grave (C2G) report allows you to track complete call flows for each call in a single report. It lets you visualize the C2G sequence showing related calls "before" and "after" within the same time period. This report also identifies call sequence events such as Transferred, Forwarded, and Conferenced calls.

SE Spotlight — Jim Scholtens

This month’s SE Spotlight focuses on Variphy engineer Jim Scholtens.

Variphy Call Analytics for Zoom Phone Beta Release Now Available!

Are you a Zoom Phone administrator looking for more reporting and analytics capabilities?

What is call reporting software?

Call reporting software — a business application that tracks and analyzes phone calls made to and from a business or organization — is a valuable tool.

New Feature! How to report on inactive agents, resource groups, or teams in Cisco UCCX!

It’s no secret that workers are continuing to leave the workforce in unprecedented numbers. Learn how to generate detailed reports on inactive agents and teams.

Did you know? Variphy has report templates for UCM, UCCX, and CUBE Reporting!

Templates are essential to reporting applications, providing a great starting point that can be easily updated. Moreover, they help with the management of information; they keep reports consistent no matter who generates them.

Variphy Zoom Phone Analytics: How to restrict data visibility for users

Not every user is a system administrator in your organization’s applications — nor should they be. Some supervisors or managers need visibility and analytics only for their team’s or department’s call activity and performance. 

Variphy @ Enterprise Connect in Orlando, 3/27-3/30, 2023!!

Join Variphy, Inc at booth #1144 for Enterprise Connect in Orlando.

Variphy Zoom Phone Analytics: Reporting on Inactive Users

Variphy Call Analytics for Zoom Phone includes a feature that addresses this challenge — the ability to report on inactive users.

Video: Variphy Call Analytics for Zoom Phone

Here's an overview of Variphy Call Analytics for Zoom Phone.

Variphy Beyond 2022: Annual Unified Communications Digital Event

Variphy Beyond is a live interactive digital event exploring the latest frontiers of Variphy’s technology.

Survey! Determining factors when evaluating a UC software solution

While many factors may contribute to a software purchase, I chose to focus on the following choices based on discussions with our existing clients and partners.||While many factors may contribute to a software purchase, I chose to focus on the following choices based on discussions with our existing clients and partners.

Our Systems Engineers Continue to Shine

At Variphy, our support team is as important as our software. We continue our SE Spotlight by profiling Dre Divac.

Variphy Version 13.1 is Now Available!

The wait is over! Variphy version 13.1 is now available for download here.

Variphy Version 13.1 Release is Coming!

With the arrival of Variphy 13.1 comes new features and improvements! Check out a few highlights.

Customer Request!  Now Select Multiple CUBEs to Include in a Single Report

Recently, we had a customer request to include information from multiple CUBEs in a single report. The customer had multiple CUBEs handling inbound calls, and some calls were not being directed to their UCM but rather to their UCCE and cloud faxing environments.

We will be saying goodbye to Planet Variphy, our user community.

We will be saying goodbye to Planet Variphy, our user community.

Workshop Wednesday Repository

Have you checked out the Variphy workshop series? Don't miss out on deep dives into Variphy products.

Proof of Concept . . . What Is It Good For?

One of the most important steps in product evaluation is proof of concept (PoC). What better way to get a feel for a product’s ease of use and functionality than installing it in your environment with your data?  ||One of the most important steps in product evaluation is proof of concept (PoC). What better way to get a feel for a product’s ease of use and functionality than installing it in your environment with your data?

Welcome to 2023!

The first item up for Variphy in 2023 is Variphy Call Analytics for Zoom Phone! Our early access program (EAP) is now available!

Download 16 Sample UCM CDR Reports!

Are you curious about what Variphy can do for your organization? Take a moment to download a set of 16 sample Cisco CDR Reports!

Workshop: Zoom Reporting 101

Learn how to build dashboards and generate reports with our Zoom Phone reporting feature.

Credit union gains confidence in their CUCM data with Variphy's advanced analytics

See why VCU turned to Variphy when they needed to generate reliable reports on their CUCM calling environment.

CDR & Spreadsheets... 5 things to know!

Here are five things you need to know about CDR spreadsheets.

Be prepared in uncertain times with Variphy

Variphy can help you understand how these changes are impacting your environment.

With Variphy, day to day tasks become less stressful

Alex Pop, voice engineer, shares how Variphy has improved the daily tasks of CUCM management while boosting insights.

Limitations of Cisco’s UCCX Reporting

What are some limitations of Cisco's UCCX Reporting?

Unlimited CDR Data is in reach

Using Cisco CAR will only get you so far when it comes to getting a clear picture of what you need from your CUCM data. Variphy offers unlimited CDR data.

April Fools’ Day

A light practical joke using a seriously cool feature.

Gartner has listed Variphy as a leading Technology Provider for Unified Communications and Cisco UC Tools Solutions

Gartner has listed Variphy as a Technology Provider leader for Unified Communications and Cisco UC Tools Solutions. View all of Variphy's Gartner reviews.

Variphy CUCM Hacks

In no specific order, here are 5 CUCM “hacks” possible with Variphy CDR Reporting and Analytics.

Kari's Law, are you compliant?

Kari’s Law requires that all emergency callers are able to dial 9-1-1 directly.

How to alert for possible Toll Fraud

Variphy Insight offers the ability to alert on these calls, keeping Telephony System administrators always aware of possible problematic conditions.

Unraveling the CDR data from CUCM to make it useful and accessible

Most Cisco UC clients who have made the decision to go with CUCM fail to realize the investment made. Variphy helps you to do this with a variety of tools.|

Winner of the Pennywise Halloween mask in Variphy's Friday the 13th contest announced!

Congratulations Matt Billmeier, the winner of the Pennywise Halloween mask in our ‘Friday the 13th’ contest!

Cisco Live 2017 interview with Tim from Northwest Community Credit Union

Cisco Live 2017 interview with Tim from Northwest Community Credit Union on why they chose Variphy for CUCM call analytics.

IT Manager managing a large network

This week lets talk about the IT Manager managing a large network, perhaps with global resources deployed. So many things can go wrong.

You're an IT Manager on an Island

IT Manager and your managing not only Cisco UC infrastructure, but all the other network infrastructure and security that your company needs to function.

Let me introduce myself

You can think of the team at Variphy as your tour guides through the shifting sands of Cisco UC, helping you get where you want to be.

Teaching Next Generation Youth Importance of CDR Analytics

Variphy Insight has the ability to determine summary information for various call scenarios over a specific time frame.

The Need for Variphy's Call Analytics

Parsing all the data that CUCM provides into a database where it can easily be reported on is one of many benefits, to using Variphy Insight Call Analytics.

I hope I didn’t help get Diana fired…

This report summarized Call Volumes by Agent, showcasing Total Calls, Answered Calls, Abandoned Calls, and Voicemail Calls in both total counts and percentages.

Deleting/Resetting ITL, Trust List or Security Settings with Variphy Insight

Learn how to set up security setting in Variphy.