What’s Coming in Variphy 26.3: Clearer Webex Contact Center and Calling Visibility

Customer Success Story: The University of Winnipeg

Read how The University of Winnipeg saved thousands on potentials toll fraud charges with Variphy analytics and reporting.

Mastering Your Variphy System: Essential Wellness Checks

Variphy wellness checks help prevent common issues such as disk space shortages, data loss, and performance degradation.

Customer Success Story: Sacred Heart University

Learn how Sacred Heart University gained a powerful reporting tool that enhanced their existing CUCM setup.

5 Ways Call Analytics Can Transform Your Customer Service

Ready to take your customer service to the next level? See how our call analytics solutions can help you reach your goals.

Customer Success Story: Herzing University

Herzing University gains deeper visibility into phone system metadata, ensuring accurate tracking of call activity across campuses.

How Call Analytics Drives Efficiency in Microsoft Teams Phone

Discover how advanced call analytics can boost efficiency, improve call quality, and optimize resources in your Microsoft Teams Phone system.

Seamless Migration to Webex Calling

Learn the strategies to ensure your migration to Webex Calling is smooth, from planning to post-adoption training.

Customer Success Story: Tampa General Hospital

Tampa General Hospital enhances telephony management with Variphy, improving reporting and reducing on-site visits.

Health System Leverages Variphy to Reduce Manual Work, Boost Ops

Discover how CentraCare overcame challenges in their call management and reporting processes using Variphy's comprehensive solutions.

Workshop Recap: Advanced Reporting for Teams Call Queues

Learn how to optimize Microsoft Teams call queue performance with Variphy's custom reporting solutions. Gain deeper insights with analytics.

Optimize Multi-platform Call Reporting With Variphy

Discover how Variphy simplifies multi-platform call reporting with a single-pane solution for on-premises and cloud calling.

Save Time With Webex Calling Report Templates

Check out our Webex Calling report templates and start reporting on critical calling metrics for your organization.

Webex Calling Reporting Solutions With Variphy

Need to share a report with your team? No problem! Our Webex Calling reporting integration lets you share reports with other users.

CUCM CDR Call Analytics & Statistics Reporting

Variphy offers solutions that go beyond traditional CUCM CDR call analytics and reporting. See how you can gain visibility into your data.

The Benefits of CPaaS for Business Communications

Here's an explainer on what is CPaaS, its advanced solutions, and why it's important to implement in your communication strategy.

Customer Success Story: University Hospitals of Cleveland

University Hospitals of Cleveland looked for a solution to manage their extensive network effectively and found Variphy.

6 Widgets to Add to Your Webex Calling Dashboard

Variphy Reporting and Analytics for Webex Calling gives you the flexibility to view and display your data how you'd like.

Customer Success Story: WakeMed Health & Hospitals

For WakeMed Health & Hospitals, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.

Variphy's Approach to Streamlining UC Cloud Migration and Multi-platform Management

Variphy's John C'de Baca discusses the challenges and strategies for organizations migrating to the cloud and navigating multi-platform solutions.

Top 5 Zoom Phone Metrics Every Business Should Track

Learn the 5 critical Zoom Phone KPIs that every business should track to gain valuable insights into calling environment.

Customer Success Story: Northwestern Health Unit (NWHU)

For Northwestern Health Unit (NWHU), pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.

4 Common Call Center Bottlenecks You Can Solve With Analytics

Discover how call analytics can help identify and resolve common call center bottlenecks like long wait times and high abandonment rates.

What Is Webex Calling? Overview Of Cisco’s Cloud Phone System

Customer Success Story: Mountain Area Health Education Center

For Mountain Area Health Education Center (MAHEC), pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.

Variphy Webex Calling Reports: Understanding Data Types & Metrics

Here's a deep dive on call data types you can use to enhance your Webex Calling reports.

Customer Success: Midland Health

For Midland Health, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.

Navigating the On-Premises to Cloud Migration: Key Insights from Variphy's CEO

CEO Layne Hoo explores the trends and challenges businesses are facing as they migrate to cloud calling.

Customer Success: Mercy Hospital

For Mercy, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.

Best Practices for Remote Team Management

Customer Success: Kelsey-Seybold Clinic

For Kelsey-Seybold, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.

Overcoming Common Reporting Challenges in Remote Settings

Best Practices for Remote Team Reporting

Variphy 16.2: New Features and Improvements

Variphy 16.2 is now available! Download it today.

Creating Comprehensive Reports for Calling Environments

Key Metrics for Remote Team Performance

Customer Success: Johns Hopkins All Children's Hospital

For Johns Hopkins All Children's Hospital, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.

Customer Success: Jersey Community Hospital

For Jersey Community Hospital, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.

Setting Up an Effective Calling Environment

How Call Analytics Can Benefit Your Organization

Explore the critical ways that leveraging call reporting can significantly impact business operations and bottom line.

Discovering Bottlenecks With Call Data Analytics

Addressing Discovered Bottlenecks

Using Call Analytics to Identify Bottlenecks

Common Call Center Bottlenecks

Understanding Call Analytics

High-level Zoom Phone Reports and Dashboards

Variphy offers customizable Zoom Phone reports and dashboards to suit your needs.

Executive-Level Call Reporting and Analytics: Crafting Dashboards That Matter

How to Build Essential Reports for Microsoft Teams Phone

Discover how to generate and customize Microsoft Teams Phone reports.

Customer Success: Cardtronics

For Cardtronics, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.

Still Using Spreadsheets? Here's Why You Need a Change Management Solution

Tracking changes across multiple document versions is time-consuming and tedious, so a robust change management solution is crucial.

Essential Checklist for Migrating to Cloud Calling: 9 Key Considerations

Migrating to cloud calling? We've compiled a comprehensive checklist of nine key factors to consider before the transition.

Customer Success: Liggett Vector Brands

For Liggett Vector Brands, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.

Quickstart Guide to Webex Calling Analytics

Jump-start your analytics and reporting workflow! Watch our guide to Webex Calling analytics to learn how to get started quickly.

Optimize Call Reporting With Grouping Statistics

Learn how to leverage Variphy's powerful Grouping Statistics functionality to optimize call reporting and get the most out of your data.

Coming Soon: Variphy 16.2

Ready for Variphy 16.2? We’ve got exciting new features and enhancements rolling out in the forthcoming release.

5 Reasons Why You Need a Change Management Tool for CUCM

Here are five reasons why you should move your tracking out of spreadsheets and into a change management tool.

Migrating Your Communications to the Cloud? Here’s How We Can Help

Migrating your communications might feel daunting, but Variphy is here to help maintain visibility throughout the process.

Customer Success: NCH Healthcare System

NCH Healthcare System faced challenges with their call analytics tools. They searched for a comprehensive solution and found Variphy.

Quickstart Guide to Webex Calling Dashboards

Watch the quickstart guide to Webex Calling so you can take advantage of our features and build your first dashboard.

What is the Difference Between Webex Dedicated Instance and Webex Multi-tenant?

What is the difference between Webex DI and Webex MT? Each platform has its pros and cons, and I’ll provide a brief overview of each below.||What is the difference between Webex DI and Webex MT? Each platform has its pros and cons, and I’ll provide a brief overview of each below.

Measuring Cisco Collaboration User Adoption

Reporting on your UC Collaboration user adoption will help you determine if agents need more training. Learn more.

Download Now: Variphy 16.1

Variphy 16.1 offers exciting new features for Teams, Zoom, CUCM, and Webex customers. See what's included in this latest release.

Quickstart Guide to Zoom Phone Analytics

Watch the quickstart guide to Zoom Phone analytics so you can take advantage of our dashboard features and build your first report.

'Above and Beyond': Variphy Solutions Help Healthcare Organization Improve Service Quality

Jersey Community Hospital gains insight into call activity, device utilization, and busy hours. Learn more.

Get a First Look at Dashboards and Widgets for Microsoft Teams Phone

Dashboards and widgets for Microsoft Teams Phone offer users a seamless experience for creating and customizing visual reports.

City Government Optimizes Staffing Using Insights Gained from Variphy

Variphy's reporting capabilities helped the City of Camrose gain actionable insights into call distribution and staff utilization. Learn more.

Key Trends in CPaaS (2024)

Variphy's John C’de Baca shared insights into key trends in CPaaS in 2024, and how Variphy addresses them.

Reports You Should Run to Optimize Webex Calling

What analytics reports should you be running for Webex Calling? Here are four reports Webex Calling users should know.

Cloud Readiness with Variphy As-Built Reporting for CUCM

Migrating from on-premises to a cloud calling platform? Assess cloud readiness by identifying hardware revisions for your Cisco IP phones.||Migrating from on-premises to a cloud calling platform? Assess cloud readiness by identifying hardware revisions for your Cisco IP phones.

Breaking Down Common UCCX Issues

Our systems engineers dive into common UCCX issues like cluster configuration, Finesse user configuration, report discrepancies, and more.

3 Things to Do Before Migrating to Cloud Calling

Is your organization prepared to migrate from on-premises to the cloud? Here are three things to do before migrating to cloud calling.

Health System Saves $15K Annually After Implementing Variphy

Whether investigating robo-callers or evaluating PSTN trunking usage, retrieving data proved to be a significant challenge for TriHealth.

Why Your Organization Needs Call Analytics

Call analytics can provide insights that allow you to optimize your operations, improve customer service, and drive better business outcomes.

How UCaaS Improves Work and Collaboration

Why Role-Based Access is Critical for Securing Cloud Calling Data

Variphy Call Analytics vs. Cisco Unified Intelligence Center (CUIC)

Download Variphy 16.0: Core Enhancements and Add-on Teams Phone Integration

Variphy 16.0 features major new capabilities and improvements to our solutions. Upgrade your call analytics and reporting today!

Countdown to Enterprise Connect 2024: Join Team Variphy in Orlando!

As a proud sponsor committed to giving our customers clear visibility into their call data, Variphy is thrilled to be part of this event.

International Bank Achieves Better Visibility and Reporting with Variphy

With a vast network of 1,100 Cisco IP Phones deployed across its branches, CRDB Bank faced challenges in reporting and monitoring its communication systems.

Optimize Your Microsoft Teams Phone Environment with Variphy

Microsoft Teams Phone, with its integrated calling, global reach, and enterprise-grade features, enables efficient communication within an organization and offers a reliable calling experience for customers.

Advanced Call Analytics for Microsoft Teams Phone

Variphy is excited to announce the release of Variphy 16.0, bringing our powerful call analytics solution to Microsoft Teams Phone.

Prepare to Migrate to Cloud Calling with Variphy

Migrating your phone system from on-premises to the cloud can be filled with challenges, but Variphy's solutions can make it easier.

Create Unique Security Profiles for Users

Discover how to create unique security profiles to customize the visibility of data, reports, and dashboards for each user.

Flexible migration from on-prem to cloud calling

Variphy can help you gain valuable insights before, during, and after migration to cloud calling.

‘I need that solution!’: County government leverages Variphy to customize reports

Macomb County needed to replace a discontinued on-premises platform with CUCM and wanted a solution that could generate detailed reports.

How to Get the Data You Need with the Real Time CSQ Widget

In this webinar, we tackle some of the most common issues that can be solved with our Real-Time CSQ Widget.

How to Isolate Calls for CUBE Reports

Learn how to isolate calls for CUBE reports using Variphy.

Webinar Rewind: Hunt Groups and Call Queues

Learn how to view and analyze data for in your Webex Calling environment with Variphy.

Top Pitfalls to Avoid When Migrating to Cloud Calling

Explore the top pitfalls that organizations should avoid when making the move and provide insights into mitigating these risks.

Coming Soon: Support for Microsoft Teams Phone

We are thrilled to announce that Variphy 16.0 will introduce support for Microsoft Teams Phone!

Customer service teams leverage Variphy to make data-backed decisions, improve productivity

Huish Outdoors needed to generate detailed reports on their Webex Calling environment, but they were not getting the level of granularity they wanted from their old analytics solution.

Variphy 15.4: Most Popular Features

Global APIs for Webex Calling, customizable default search sets, tracking calls to voicemail by directory number, and more.

New Release: Variphy 15.4

Variphy 15.4 is here! From improved handling of CDRs to enhancements in UI, the latest release has exciting updates for Cisco, Webex Calling, and Zoom Phone users.

Webex Calling: Auto Attendant, Hunt Group, and Queue Reporting

What’s New in Variphy 15.4

Variphy 15.4 brings exciting new updates to our CUCM, Webex Calling, and Zoom Phone.

Top 5 Benefits of Migrating from On-Prem to Cloud Calling

For many companies, migrating from on-prem to cloud calling can be an essential part of scaling, cost-efficiency, and collaboration.

How to Monitor Hard Phone Registration Changes With Variphy Change Management

Using Variphy’s Change Management feature helps you stay on top of configuration changes.

Understanding the Difference Between On-Premises, Cloud, and Hybrid Calling Solutions

See the difference between on-premises, cloud, and hybrid solutions, compare their features, and focus on leading platforms like Cisco CUCM, Webex Calling, Zoom Phone, and Microsoft Teams Phone.

Coming Soon: Variphy 15.4

Variphy 15.4 is just around the corner! Ready for the latest enhancements to our CUCM, Webex Calling, and Zoom Phone analytics and reporting solutions?

Top 3 Variphy Call Analytics Webinars in 2023

Here are the top 3 call analytics webinars in 2023.

2023 Highlights: Integrations, Events, and More

From new integrations to bustling events, it has been a year of growth and collaboration.