Start with Insight: The Data You Need Before You Deploy AI

Why Communication Data Comes First

Everyone wants to harness AI. But the truth is, AI is only as good as the data feeding it.

Before you automate anything, you need to trust your insights — and that starts with cleaning up and connecting the communication data you already own. That’s the focus of this expert conversation between Robb Boyd and Victor Vrba, senior director of Systems Engineering and Customer Success at Variphy.

Watch the Full Interview

You Can’t Automate What You Can’t See

Poor call and contact center data visibility undermines your AI efforts before they even begin.

Here’s what’s holding organizations back:

• Inconsistent metrics: One call may be logged as three, throwing off KPIs and misinforming predictive models.
• Over-permissive access: Without role-based access, sensitive data can leak, especially in regulated industries.
• Siloed platforms: Running Zoom, Teams, CUCM, and UCCX? Without unified visibility, you’re flying blind.
• Bloated migrations: Many organizations are moving unused endpoints and outdated configs to the cloud, wasting time and money.

Clean insight is the foundation. Without it, your AI investment won’t pay off.

Insight That Delivers, Even Before AI

Variphy customers are already turning raw call data into measurable outcomes:

• $2.4 million saved on phone upgrades by identifying which devices were cloud-ready.
• Abandonment rate dropped from 30% to 12% after routing optimization based on actual hold times.
• Toll fraud stopped in real time using proactive alerts and anomaly detection.
• 14,000 endpoints unified across Teams and Zoom — no more dashboard hopping.

Ready to Build AI on a Clean Foundation?

The insights are already in your system. Variphy helps you surface them with clarity, security, and speed.

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