Call Search
Call Flow
Call Busy Hours
Hunt Group & Queue Performance
Answer & Abandonment Rates
Identify Dormant & Underutilized Devices
Call Queue Performance
Agent State Activity
Time Interval Trends
Real-time Wallboards
Supervisor Team Visibility
DID Capacity Planning
Eliminate Spreadsheet Tracking
View & Manage DID Block Usage
Document Changes to Key Configurations
Inventory Phone Serial Numbers
Report on Hunt Pilot Call Flows
Change Background Images & Ring Tones
Clear ITL Files & Manage Device Settings
Test & Troubleshoot Phones Remotely
Overview
Variphy Cloud
CUCM Reporting and Analytics
CUCM Dial Plan Management
CUCM Change Management and As-built Reporting
CUCM Remote Phone Control, Phone Macros, and Broadcast
UCCX Reporting and Analytics
UCCX Dashboards and Wallboards
CUBE Reporting and Analytics
Webex Calling
Webex Contact Center
Zoom Phone
Reporting and Analytics
DID Management
DID Provisioning
Downloads
Knowledge Base
User Guides
Our Technical Services Agreement
EOL Notices
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Discover how Variphy partners with technology leaders to enhance unified communications visibility and performance.
Voyage Academy: Your On-Demand Partner Learning Portal
Voyage Academy helps channel partners master UC analytics, earn certifications, and close more deals across Cisco, Webex, Microsoft Teams, and Zoom Phone.
2025 Wrapped: Conversations, Connections, and Call Intelligence
Variphy’s newest release delivers smarter DID provisioning for Microsoft Teams and real-time phone registration alerts for CUCM, helping IT teams stay proactive and in control.
3 Call Analytics Blind Spots Costing Your Customers
Many UC platforms like CUCM, Zoom Phone, and Teams fall short in reporting. Discover 3 critical blind spots your customers face—and how Variphy solves them.
Boost Your Managed Service Offering With DID Management
Discover how DID management enhances MSP offerings with faster provisioning, compliance, and new revenue opportunities in voice services.
10 KPIs Channel Partners Should Leverage to Deliver Value in UC Environments
Help your customers succeed in unified communications by guiding them toward the 10 most impactful KPIs that boost reliability, customer experience, and operational efficiency.
How Call Reporting & Analytics Software Drives ROI for MSPs
Discover how MSPs can boost retention, create new revenue streams, and cut support costs using call reporting and analytics software for UC platforms.
Bridge the Gap in Microsoft Teams Call Analytics With Variphy
Microsoft Teams Phone lacks the deep call analytics many organizations need. Variphy closes the gap with detailed call reports, queue metrics, real-time insights, and customizable dashboards — all deployed in minutes.
Why Registering an Opportunity With Variphy Pays Off
Discover how registering an opportunity with Variphy can give partners exclusive pricing, SPIFF payouts, co-marketing support, and stronger vendor relationships.
Differentiating Variphy from Cisco Analyzer: Win More Webex Contact Center Deals
See how Variphy outperforms Cisco Analyzer with powerful, customizable analytics that help partners close more deals.
10 Questions to Instantly Qualify UC Customers
Use these 10 targeted questions to qualify UC customers quickly. Identify pain points in reporting, compliance, and call visibility, and position Variphy as the right solution.
Why Cisco Phone Hardware Version Matters in Your Customer’s Migration to Webex Calling
Discover why knowing the Cisco phone hardware version matters for migration.
Beyond CUCM: Variphy’s Advanced UC Analytics for Teams, Zoom Phone, and Webex Calling
Explore how Variphy delivers advanced UC analytics beyond CUCM, helping channel partners retain customers and win more cloud-based deals.
Unlock Full Visibility Into CUCM With Variphy As-Built Reports
Tired of manual CUCM documentation? Variphy As-Built Reports automate and simplify CUCM reporting, helping you streamline tasks.
Drive Smarter Migrations With Variphy’s CUCM Dormant Phones Report
Optimize cloud migrations with Variphy’s CUCM Dormant Phones Report. Identify unused devices and prepare for migration.
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Winner of the Pennywise Halloween mask in Variphy's Friday the 13th contest announced!
Congratulations Matt Billmeier, the winner of the Pennywise Halloween mask in our ‘Friday the 13th’ contest!
Cisco Live 2017 interview with Tim from Northwest Community Credit Union
Cisco Live 2017 interview with Tim from Northwest Community Credit Union on why they chose Variphy for CUCM call analytics.
IT Manager managing a large network
This week lets talk about the IT Manager managing a large network, perhaps with global resources deployed. So many things can go wrong.
You're an IT Manager on an Island
IT Manager and your managing not only Cisco UC infrastructure, but all the other network infrastructure and security that your company needs to function.
Let me introduce myself
You can think of the team at Variphy as your tour guides through the shifting sands of Cisco UC, helping you get where you want to be.
Teaching Next Generation Youth Importance of CDR Analytics
Variphy Insight has the ability to determine summary information for various call scenarios over a specific time frame.
The Need for Variphy's Call Analytics
Parsing all the data that CUCM provides into a database where it can easily be reported on is one of many benefits, to using Variphy Insight Call Analytics.
I hope I didn’t help get Diana fired…
This report summarized Call Volumes by Agent, showcasing Total Calls, Answered Calls, Abandoned Calls, and Voicemail Calls in both total counts and percentages.
Deleting/Resetting ITL, Trust List or Security Settings with Variphy Insight
Learn how to set up security setting in Variphy.
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