Understanding call patterns, identifying bottlenecks, and optimizing resource allocation are critical to operational efficiency. Variphy’s CUBE (Cisco Unified Border Element) analytics and reporting solution delivers granular call analytics, trend visibility, and enhanced data retention, whether in the cloud, on-premises, or a hybrid environment.
On-premises call analytics tools have long been the standard, but they come with significant limitations:
By leveraging the flexibility of the cloud, IT teams and executives gain secure remote access, scalable analytics capabilities, and advanced performance monitoring.
Gain detailed visibility into call data before calls are routed to departments. With better CDR insights, teams can:
Easily analyze call patterns by filtering data based on:
Access comprehensive historical data with interactive dashboards and reports, including:
Need to expand your analytics capabilities? The cloud allows you to scale up or down effortlessly without worrying about hardware limitations.
IT teams can track call data, respond to traffic spikes, and proactively address potential issues before they escalate.
The cloud-based model streamlines IT operations, freeing up resources for strategic initiatives.
Enable seamless collaboration between IT teams, voice engineers, and executives with role-based access and customized dashboards.
Detect and resolve bottlenecks before they disrupt operations. Businesses can optimize call routing based on Dial Peer usage, improving efficiency and reducing unnecessary infrastructure costs.
Ensure regulatory compliance with detailed call records and audit trails. Secure data retention capabilities provide an auditable history of voice communications, supporting compliance requirements.
By analyzing historical data, organizations can:
The shift to cloud-based CUBE analytics empowers IT teams with deeper insights, better scalability, and cost savings.
Are you ready to transform how your business analyzes voice communications? Get in touch with us for a personalized demo and see the difference for yourself.
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