Variphy offers a robust CUCM CDR call analytics and reporting solution that goes beyond traditional reporting, providing you with the flexibility and depth you need to make informed decisions.
Using built-in call scenario options, such as connected, not connected, answered, abandoned, transferred, voice mail, forwarded, long/short duration, video, and queued calls, Variphy can help you identify commonly requested key performance indicators (KPIs), including:
With Variphy’s configurable CUCM CDR call analytics solution, you can select which scenarios are important to you and what key metrics to include. This level of customization frees you from the constraints of pre-canned reports, allowing you to focus on the metrics that truly matter to your organization.
By leveraging detailed, relevant data, you're better equipped to refine your call center strategies and drive continuous improvement in your operations.
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