CUCM CDR Call Analytics & Statistics Reporting

Call Scenarios & Statistic Data Reporting

Variphy offers a robust CUCM CDR call analytics and reporting solution that goes beyond traditional reporting, providing you with the flexibility and depth you need to make informed decisions. 

Using built-in call scenario options, such as connected, not connected, answered, abandoned, transferred, voice mail, forwarded, long/short duration, video, and queued calls, Variphy can help you identify commonly requested key performance indicators (KPIs), including:

1. What’s the peak, low, and average abandoned and voice mail rate?
2. How many calls to the call center are not connecting per hour?
3. When is our busy hour of the day?
4. When is the slowest hour for inbound support calls?
5. What percentage of the inside sales agents’ calls are lasting longer than 30 seconds?
6. Which hour has the highest abandoned and voice mail rate?
7. What’s the call center’s average ring duration per hour?
8. What is our video call adoption in terms of one-way vs. two-way?
9. How often is native call queuing in CUCM being used, and what’s our average queue times?
10. What is the average talk time for our sales team per hour of the day?

Tailored Reporting for Your Needs

With Variphy’s configurable CUCM CDR call analytics solution, you can select which scenarios are important to you and what key metrics to include. This level of customization frees you from the constraints of pre-canned reports, allowing you to focus on the metrics that truly matter to your organization.

By leveraging detailed, relevant data, you're better equipped to refine your call center strategies and drive continuous improvement in your operations.